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Dream Jackpot Casino - Unjustified confiscation of winnings, terrible customer support

RESOLVED
cilla1993 Netherlands
Posted on December 17, 2018.

according to dreamjackpot.com I've
been found to breach bonus terms ,that I made a bet above 5 euro WHICH IS NOT TRUE! a made a cashout of 2000 euro went tru the standard procedure etc. I've send my documents etc. which I received a reply a couple of days later stating that my verification process was successful and my account was verified. but a couple of days later

I receive a email from them stating that I have breached bonus terms and bet above 5 euro etc WHICH I DIDNT ! and that they confiscated my winning cashout of 2000 euro

so I was outraged and replied right away and DEMANDED PROOF Which I never got !
because I got email from days after that stating that they are right (STILL NO PROOF THAT I ASKED FOR)
And that they were willing to offer me 300 euro as a sign of good faith..

but all I wanted is to see PROOF of my so called BREACH Of terms.??????

plus I went to their live chat so many times asking for help ..but never in my life have I seen a more incompetent unhuman chat support in my life!? no help just behaving like robots with the same line over and over and over like I was talking to auto answering machine??!

they kept saying "we cant do nothing, you have to wait 28 days for a response from the relevant department " 28 days??!! 28 days ??? for what???!
and that was repeated to 100 times?? by 10 different support agents ????( is this casino even serious???)

so I lost my temper and suddenly they block my account with no reason given???

so basically in a nutshell..
they took my 2000 euro cashout for something I didnt do ?.

they haven't send me proof ??? and every time I asked for it ..they completely ignored it..

and now they pushed me to the edge and then block my account aswel !!!????

please askgamblers.com help me get proof!! that I breached terms ...
what a horrible horrible casino this is

cilla1993 Netherlands
Posted on December 17, 2018.

the complaint has been settled with dreamjackpots I wont need any assistance anymore. its settled thank you

AskGamblers
Posted on December 17, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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