I have recently joined https://www.dreamjackpot.com/en/ casino. I made a deposit of £100 and accepted a welcome bonus of 100%. Thus received a bonus of £100.
I familiarized myself with the bonus terms and conditions prior to play. The maximum bet is £5. At no point did I breach the maximum bet during my game play.
After completing the wagering requirement my final balance was £18,004.07. Dream Jackpot have voided these winnings and closed my account.
Their email is as follows;
"Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions:
7 (vi) The maximum bet allowed while the Welcome Bonus is in play is £5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings.
Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of £200 has been returned to your Visa card.
In addition, after a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions.
As per clause 13.3 of the general terms and conditions https://www.dreamjackpot.com/?page=terms the following actions have been taken.
1. Your account has now been terminated effective immediately.
2. Any remaining funds in your account have been returned to you - your deposit of £200.
3. You are banned from the group."
It seems that they have voided my winnings claiming that I broke the maximum bet clause.
Once again I can state with certainty that at no point did I bet higher than the maximum bet of £5,