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Dream Jackpot Casino

Our Rating CasinoRank
5.7/10
CasinoRank
Player Rating 15 reviews
5.8/10
15 reviews
Complaint Response 6 complaints
1 day avg. 6 complaints

AskGamblers Quick Overview

Editor’s View

Dream Jackpot Casino is an online casino that brings players a wide range of online slots, table and live casino games. With two reputable licences, Dream Jackpot Casino offers a safe platform to everyone who wants to register and test their luck. The website features bonuses and lists games and it’s easy to navigate.

What we like
  • Responsible gambling tools
  • Various offer of casino games
  • Reputable UKGC and MGA licences
What we don’t like
  • Live chat not available for non-members
  • No game filters
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Dream Jackpot Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.dreamjackpot.com
Established
2017
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

General Information About Dream Jackpot Casino

Dream Jackpot Casino is an online casino featuring the licence from the UK Gambling Commission and Malta Gaming Authority. With these reputable licences, the casino has become a home to players from the UK and other EU countries. 

Overall, registering at the casino is easy, while those players who prefer mobile casinos can download the app directly from the site. Some Terms and Conditions may be different for the UK players, but regardless of where you’re coming from, you’ll have to verify your account when you sign up. 

There are a few Dream Jackpot Casino bonuses, both new and existing players can claim, but you can also register, make a deposit and play without a bonus.

Before you sign up at Dream Jackpot Casino, we recommend you read our full online casino review and discover more about payments, withdrawal times, responsible gambling tools and if the support is worth contacting. 

StallCation
StallCation

Complaints

Read the complaints other players have left for Dream Jackpot Casino. Learn more about complaints.

Show all complaints
Dream Jackpot Casino - Free spins bonus not given
I had a promotional email stating if I deposit minimum £20 I will get 50 extra free spins. So you get 50 free spins already and if deposit the £20 says get a extra 50 free spins. So I signed I to my account at Dream Jackpot Casino and I had a promotion welcome off stating exactly same promotion as my email so I deposited the £20 required and loaded up the (big bass bonanza) game, however no spins was added. I went in chat and spoke with Stacy, she said I opted out of my welcome bonus and free spins which I definitely didn't do (who would) when they are free. Duhh!! So anyway she said she had added the spins again for me, however again no spins showed up in game or in my account anywhere. So I clearer my cache and cookies and restarted my Internet connection then went back on Chat and spoke with agent called Clint. He told me to send him a screenshot in chat and too clear cache and cookies, restart device, try a different browser, try another device and check it again in the said game. Again none of it made the spins activate so clint asked for another picture and told me it's been raised with the relevant team and they'll be in touch by email. He said they are no time frames he can give me for a response. And u stated quite clearly the terms and conditions for my 50 extra free spins was that any spins left expire after 24 hrs, so as of now currently my free spins will be void. So I'm not happy in the slightest and want to go to the gambling commission to let them know about all the false promotion going off her. I would never have deposited the £20 in the first place if I knew they wasn't a legit company who adhere to all promotions offered to individual customers which is legally required by gambling commission and in every gambling site terms and conditions (FAQ's). This is not being resolved and now nobody wants to reply through chat (even though it states in the chat all replies are in 1 minute or less. I have took a screentshot and made a note of everything and all correspondence and if I don't get my spins within 48hrs i will contact the gambling commission in the UK and Malta who licence them to being able to operate and offer promotions etc in the UK where I reside.
staus Resolved
Dream Jackpot Casino - Unjustified confiscation of winnings, terrible customer support
according to dreamjackpot.com I've
been found to breach bonus terms ,that I made a bet above 5 euro WHICH IS NOT TRUE! a made a cashout of 2000 euro went tru the standard procedure etc. I've send my documents etc. which I received a reply a couple of days later stating that my verification process was successful and my account was verified. but a couple of days later

I receive a email from them stating that I have breached bonus terms and bet above 5 euro etc WHICH I DIDNT ! and that they confiscated my winning cashout of 2000 euro

so I was outraged and replied right away and DEMANDED PROOF Which I never got !
because I got email from days after that stating that they are right (STILL NO PROOF THAT I ASKED FOR)
And that they were willing to offer me 300 euro as a sign of good faith..

but all I wanted is to see PROOF of my so called BREACH Of terms.??????

plus I went to their live chat so many times asking for help ..but never in my life have I seen a more incompetent unhuman chat support in my life!? no help just behaving like robots with the same line over and over and over like I was talking to auto answering machine??!

they kept saying "we cant do nothing, you have to wait 28 days for a response from the relevant department " 28 days??!! 28 days ??? for what???!
and that was repeated to 100 times?? by 10 different support agents ????( is this casino even serious???)

so I lost my temper and suddenly they block my account with no reason given???

so basically in a nutshell..
they took my 2000 euro cashout for something I didnt do ?.

they haven't send me proof ??? and every time I asked for it ..they completely ignored it..

and now they pushed me to the edge and then block my account aswel !!!????

please askgamblers.com help me get proof!! that I breached terms ...
what a horrible horrible casino this is
staus Resolved
€2000
Dream Jackpot Casino - £18,004.07 winnings unfairly voided
I have recently joined https://www.dreamjackpot.com/en/ casino. I made a deposit of £100 and accepted a welcome bonus of 100%. Thus received a bonus of £100. I familiarized myself with the bonus terms and conditions prior to play. The maximum bet is £5. At no point did I breach the maximum bet during my game play. After completing the wagering requirement my final balance was £18,004.07. Dream Jackpot have voided these winnings and closed my account. Their email is as follows; "Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions: 7 (vi) The maximum bet allowed while the Welcome Bonus is in play is £5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings. Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of £200 has been returned to your Visa card. In addition, after a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 of the general terms and conditions https://www.dreamjackpot.com/?page=terms the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account have been returned to you - your deposit of £200. 3. You are banned from the group." It seems that they have voided my winnings claiming that I broke the maximum bet clause. Once again I can state with certainty that at no point did I bet higher than the maximum bet of £5,
staus Resolved
Dream Jackpot Casino - Blocked my account, delayed my withdrawal and won't provide any support
Hello, Beginning of the month I have saw this casino listed in here as a new casino, so I have signed up and make many deposited total of 2,000 Euro, and I haven't accepted any deposit bonus, and after playing I have make withdrawal of 2,500 Euro and other withdrawal of 2,00 Euro. The i got an automatic email to send them my documents, and they said that withdrawal will takes 2 days, then I sent all documents and I email them that please process this as fast as possible, and I noticed them that I'm not planning to cancel my withdrawal, so please proceed faster, but I haven't got answer. I try to talk to them through chat because they offer 24H service, but them chat always gives error notice (Connection lost. Please check your Internet connection and try again) I try 2 days but not working, I try to sent another emails but no answer at all. So I have decided to stop playing until they answering me, and now I try to login to my account but I got another error (Your account is currently on a time out, please contact support if you require further assistance) So I really don't know what to do! Some months ago it's happened exactly same situation and they not resolve the issue and they got bad rating here but what I got? I lost my money! There is many new casinos open everyday, but I only trust what is listed on this site as a new casino and I like to try my luck on new casino, but I don't want to lose my money every time trying new casino! Please look at the screen shoots what I talked. Thank you
staus Rejected
€2700

Complaint Statistics

Resolved 5
Avg. Amount $ 461
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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Player rating
5.8/10 15 reviews

Top reviews from our players

Had a great experience with Dream Jackpot.

Took advantage of the sign up bonus and through $50 NZD through to try my luck.

First Spin got very lucky off a $1.00 Bet and spun up $400. Then proceeded to wager my bonus until it was done.

Ended up walking away with a payout of $2420.00 Nice one

Quick easy account verification done within specified time took roughly 24-48 hours.

Once verified withdraw request sat in pending for specified time then was accepted after aproximately 36 hours.

Less than 12 hours later then payment was processed back onto my Debit card!!!!

Extremely happy with my experience with Dream Jackpot.
Chat always responded within minutes. Email support helpful and efficient.

Happy Gambler here

Nothing. Easy withdraw.
Fun games Easy Verification Easy Withdraw
Win Win WIn

Hi RUBBED Great to hear that you are having an enjoyable experience playing on our site. Best regards The Dream Jackpot team

user avatar

Dream Jackpot is one of the newest white label casinos that I joined. Similar to your fruity casa and the likes, where I can only play Netent and Blue gaming slots. Because of their licensing issues, their other providers like NextGen and Thunderkick is restricted for me. Well they have Microgaming, but I cannot play MG at all, country restriction.

I signed up and they offered 25 no deposit spins on copycats. I managed to almost complete wagering requirements, but busted in the end. I saw they had 100% bonus at the time but did not make a deposit yet. I loved the fact that I could play in my own ZAR currency/

A few days later, I received an email for 500% bonus up to maximum of 500ZAR. Now during this time, most of this white label group had a welcome bonus offers can only be claimed by credit card and I lost my credit card and was waiting for a replacement. I think this offer was only valid for 48 hours. I actually waited much longer for my card than expected and lost out of this bonus. Therefore, I claimed the normal bonus, which was offered 100% with some free spins.

I was a bit upset that I could not claim the 500% and really did not enjoy playing with my 100% bonus. I had some good hits but could not complete wagering. I played my free spins, cannot remember on which game it was, but did not win much. I realised that free spins on Netent slots never give any big wins, which is why I prefer them on another provider.

Their live chat is very quick and responsive and know what they doing. They offered me some no deposit cash of 100ZAR recently but that did not last either.

I received an email yesterday stating they getting a Malta license and it will be implemented in the next few weeks. I hope that will unlock other providers for me.

Hi Fiekie247 Thank you for your detailed and interesting review of Dream Jackpot. I hope you are continuing to have an enjoyable experience on our site. Best regards The Dream Jackpot Team

user avatar

On one of those boring days when I had nothing better to do, I decided to browse around Askgamblers to look for good interesting new offers, the ones that I have not encountered as yet. Sure enough, I came across a few, and Dream Jackpot Casino was one of them. What caught my interest immediately was their 50 no-deposit free spins for new players, but unfortunately, it was on NetEnt's 'Aloha Clusters Pay' game, a game that's practically not worth playing, for me at least! But, being for free, who could ever resist that, right?

Okay, without much hesitation, I visited their website and did a check through of their promotions, Bonus Terms and their T&C, to ensure that I won't miss out on any important 'traps', so to speak, hahaha. The first annoyance became apparent - deposits via Neteller are not eligible to claim the Welcome Bonus. Argh! Neteller is the only mode of deposit that I use, that I have been using for donkey years, but I cannot use it at Dream Jackpot Casino, similarly as at some other casinos too. I can only deposit and play without taking any bonus. Reload Bonuses are nothing more than 'crap' to me, simply because they are just too little to make them worthwhile taking up, especially considering the wagering turnover I would need to do. The other terms are not so good either, but quite acceptable, particularly about that bit of winnings from free spins not contributing to the turnover requirements.

What I do like about this casino is that firstly, the website works well with my slow 2G internet connection (for testing purposes), and secondly, they have Microgaming games. What isn't good, however, is that my favourite game, Supe It Up, is not available in the list. Argh! Only Mega Moolah Isis is available, but that's not my first choice of game to play. Other games simply do not attract me to play them anymore! Why? Their payouts are literally peanuts, or are empty promises, or do not give retriggers for their Free Spins games, blah, blah, blah. I have seen enough of these 'empty promises' with damn low paytables that I immediately get turned off! Hahaha.

Well, not exactly what I don't like, but my past experiences with Caddell group of casinos, of which this Dream Jackpot is one of them, have not been good at all. I would have some hitches along the way, in one way or another, so they aren't my favourite group of casinos, but others may like them no doubt. To each his/her own, hehehe.

I recently encountered Dream Jackpot when I was perusing google for a new platform to play some slot games. After stumbling across Dream Jackpot I decided to have a look. Their website is very approachable and easy to use, and after I had a little look around and after noticing some of my favourite games I decided to sign up and deposit. On some websites the games can be quite laggy, but I didn't find this was an issue on this site.

I'm a big fan of progressive jackpots and also video slots and there's tonnes of these on offer on this platform. Not only this, there games list is endless. Conveniently though, all their games are split into categories that make it easier for you to search for your favourite games or look for games that you may like in certain subject areas.

Overall, I just came here to recommend Dream Jackpot to other slot players out there, the website looks great, there's a lovely range of games on offer and to top it all off i made some profits on my deposit. I mustn't forget as well, that I received a nice welcome bonus too and also got some free spins. You can't really go wrong with Dream Jackpot. It's my new favourite casino

Couldn't fault the casino. I had a wonderful experience which caused me to write this review.

Thanks for your review Jakeyboy - I'm glad you are enjoying playing on Dream Jackpot.

user avatar
Inactive user
5/10

- Great and simple web design.
- Fast support
- Good selection of games

- Made 2 deposits rtp from slots are 15%
- Wagger x70 is jew, on other casinos from this platform is less
- Blocked my account, never again wanna play here

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