Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Del Oro Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.5/10 307 reviews

Top reviews from our players

Very good casino, deposit and withdraw fast and has many games. Almost have all the game company. And support response very fast. Always have bonus with deposit. And good to win in this casino.

Dear 000222joy, We're thrilled to hear that you're enjoying your experience at our casino! Providing fast and efficient deposit and withdrawal processes, along with a wide selection of games from various gaming companies, is essential to us. We're delighted that you've found our support team to be responsive and that you appreciate the frequent bonuses available with deposits. It's fantastic to hear that you've had success with winning at our casino. We strive to provide an engaging and rewarding gaming environment for all our players, and we're glad that you're enjoying your time with us. Thank you for your positive review, and we look forward to continuing to provide you with excellent service and exciting opportunities to win at our casino! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Is very good new platform for bet casino and sports. I love the live chat, is 24 hours for the players open and the girls in this chat are amazing, Helena Lia is a bit better than the others!!!!

Dear Sakil88, We're thrilled to hear that you're enjoying our new platform for betting on both casino games and sports! Providing round-the-clock support through our live chat is a top priority for us, and we're delighted that you've had positive interactions with our team. Helena Lia and our other support representatives work hard to ensure that our players receive the assistance they need promptly and courteously. We're glad to hear that Helena Lia has stood out to you as particularly exceptional. Our team members take pride in delivering excellent customer service, and we'll be sure to pass along your kind words to her and the rest of our support team. Thank you for choosing our platform for your betting needs, and we look forward to continuing to provide you with excellent service and a top-notch gaming experience in the future! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

I found this casino on google and I love it so much. I have been a member since the very beginning and have been treated very well. I have deposited over $150,000 and have had no issues with them so far! Had to leave a nice review after I had had different experiences with other casinos.

Dear Muhammadplay, We're thrilled to hear that you discovered Del Oro Casino and have been a loyal member since the beginning! Providing exceptional service to our players is our utmost priority, and we're delighted that you've felt well-treated throughout your time with us. It's fantastic to hear that you've deposited over $150,000 with us and have encountered no issues. We strive to ensure that our players have a seamless and enjoyable gaming experience, and your positive feedback reaffirms our commitment to excellence. We're honored that you chose to leave us such a glowing review, especially after your experiences with other casinos. Thank you for your continued trust and support, and we look forward to providing you with many more enjoyable moments and top-notch service at Del Oro Casino! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

This is by far the best online casino and sportsbook in terms of customer support and payments. Withdrew $25,000 instantly and my deposits are smooth. Whenever there is a glitch the support fixes it immediately. I play from any location and I have no issues. The only con is that I wish it was daily cashback instead of weekly but they give bonuses to me when I ask.

Dear Julialover, We're delighted to hear that you've had such a positive experience with Del Oro Casino and Sportsbook! Providing seamless and reliable customer support, as well as fast and hassle-free payments, are top priorities for us, so we're thrilled that you've found these aspects of our service to be exceptional. It's fantastic that you've been able to withdraw $25,000 instantly and that your deposit process has been smooth. Our team works tirelessly to ensure that our players have a seamless gaming experience, and we're glad to hear that you've had no issues playing from any location. We appreciate your feedback regarding the wish for daily availability, and we'll certainly take it into consideration as we continue to improve and expand our services. Thank you for choosing Del Oro Casino and Sportsbook, and we look forward to providing you with continued excellence in customer support and payments in the future! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

This has been the only casino where I won and was able to withdraw $35,000. Had amazing VIP support, got great bonuses, and the RTP is literally AMAZING! I HAD 2 MAX WINS IN A ROW. This has to be the best online casino by a longshot.

Dear Animelower432, Thank you so much for sharing your incredible experience with Del Oro Casino and Sportsbook! We're thrilled to hear that you had such a rewarding time with us and that you were able to withdraw such a substantial amount. Our VIP support team is dedicated to providing personalized assistance to our valued players, and we're delighted that you found their service to be exceptional. It's fantastic to hear that you've had such impressive wins with us, including two max wins in a row! We strive to offer a fair and entertaining gaming environment with high return-to-player rates, and we're thrilled that you've experienced the benefits of our commitment to fairness and transparency. At Del Oro, we're constantly striving to provide the best possible online gaming experience for our players, and your glowing review reaffirms our dedication to excellence. We look forward to continuing to exceed your expectations and providing you with more thrilling wins and enjoyable moments in the future. Thank you for choosing Del Oro Casino and Sportsbook as your preferred online gaming destination! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

I have been gambling for many years & tried a lot of casinos, but this guys really deserves a 10/10 review! They have the best games offering lots of excitement, easy verification, they pay out your money fast and their support is good! I don't use to write reviews but honestly if I would recommend a casino to try your luck on this is definitely the one! Really happy that I found this place.

Dear Sweden82, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had such a positive experience at our casino. It's fantastic to know that you found our games exciting and enjoyed the easy verification process. We pride ourselves on providing fast payouts and excellent customer support, so we're delighted that you found our services to your satisfaction. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to continuing to provide you with top-notch gaming experiences in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help. Kind Regards, Customer Support Team Del Oro Casino and Sportsbook

user avatar

I have to get creative when playing on Del Oro but I find it super fun to play and I love the energy the casino has. Fun games and easy crypto deposits and withdrawals. Luckily, I was able to withdraw more than I deposited.

Dear Jos, Thank you for sharing your experience with Del Oro Casino and Sportsbook! We're delighted to hear that you find our platform super fun and enjoy the energetic atmosphere we strive to cultivate. Providing an engaging and dynamic gaming environment is one of our top priorities, and we're thrilled that you resonate with the energy of our casino. We're glad to hear that you find our games entertaining and appreciate the ease of crypto deposits and withdrawals. Simplifying the transaction process for our players is essential, and we're pleased that you've found it convenient to navigate. Congratulations on your successful withdrawals, and we're thrilled that you were able to withdraw more than you deposited. Delivering rewarding experiences to our players is at the heart of what we do, and we're delighted that you've had a positive outcome. Thank you for choosing Del Oro Casino and Sportsbook for your gaming adventures! We're committed to continually enhancing your experience and look forward to providing you with even more exciting moments in the future. If you ever have any questions or feedback, please don't hesitate to reach out. We're here to ensure that your time with us is always enjoyable and fulfilling. King Regards, Del Oro Casino and Sportsbook Team

user avatar

Super Fun and Great Service! I really enjoyed playing here and did well! I always felt safe and secure which is the most important to me. Fun games as well with good RTP. I recommend this wholeheartedly! Same day withdrawal to my bank account in Cyprus

Dear Suphiseferoglu, Thank you for sharing your positive experience with us at Del Oro Casino and Sportsbook! We're thrilled to hear that you found our platform super fun and enjoyed excellent service during your time with us. Ensuring our players feel safe and secure is paramount, and we're delighted that you felt confident while gaming on our platform. We're glad to hear that you found our games entertaining with good Return to Player (RTP) rates. Providing a diverse and enjoyable selection of games is essential to us, and we're pleased to hear that you appreciated our offerings. Our commitment to offering speedy withdrawals is reflected in your same-day withdrawal experience to your bank account in Cyprus. We understand the importance of timely transactions and strive to make the withdrawal process as seamless as possible for our players. Thank you for recommending Del Oro Casino and Sportsbook wholeheartedly! Your satisfaction is our utmost priority, and we look forward to providing you with more memorable gaming experiences in the future. If you have any further feedback or questions, please feel free to reach out. We're here to ensure that your time with us remains enjoyable and rewarding. Kind Regards, Del Oro Casino and Sportsbook Team

user avatar

The best casino on the market! I had so much fun playing here and crypto deposits and withdrawals were instant. Great customer support and layout. Going to be another casino in my crypto rotation. Nice job!

Dear Ohman4211, We're thrilled to hear that you had such an enjoyable experience at Del Oro Casino and Sportsbook! Your feedback regarding our instant crypto deposits and withdrawals highlights our commitment to providing convenient and efficient services for our players. We're delighted that you found our customer support to be great and appreciated the layout of our platform. It's fantastic to hear that you plan to include us in your crypto rotation. We strive to offer a top-notch gaming experience that keeps our players coming back for more excitement and entertainment. Thank you for acknowledging our efforts, and we look forward to welcoming you back for more thrilling moments at Del Oro Casino and Sportsbook! If you have any further feedback or questions, please don't hesitate to reach out. We're here to ensure that your gaming experience with us continues to exceed your expectations. Thank you for choosing Del Oro! Kind Regards, Del Oro Casino and Sportsbook Team

user avatar

I have recently been added to the VIP team and they have treated me extremely well. It took a month of a lot of betting to get added but I have a telegram group and they are super quick with responses and bonuses. Have debit card trouble sometimes but they help troubleshoot it well. Very fast withdrawals to Swedish bank. Nice community

Dear AJ407, It's fantastic to hear about your positive experience with us here at Del Oro Casino and Sportsbook's VIP team. Your acknowledgment of our exceptional treatment and responsiveness speaks volumes about our dedication to customer satisfaction. The fact that it took a month of consistent betting to gain VIP status highlights the exclusivity and value we place on our VIP program, making it all the more rewarding once achieved. The efficiency and attentiveness of our Telegram group in addressing your inquiries and providing bonuses demonstrate our commitment to proactive customer service. Our ability to troubleshoot debit card issues promptly showcases our dedication to resolving any challenges you may encounter swiftly and effectively. Such responsiveness undoubtedly enhances the overall experience and fosters a sense of trust and reliability with our clientele. Your review underscores the importance of personalized and efficient support in the realm of online gaming and betting. Our ability to meet and exceed your expectations reflects positively on our commitment to delivering a superior customer experience. As we continue to prioritize customer satisfaction and streamline our services, it's clear that we're dedicated to maintaining our reputation as a top destination for gaming and sports betting enthusiasts. Kind Regards, Del Oro Casino and Sportsbook Team

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play