Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Vanes444, Thank you so much for your positive feedback! We’re thrilled to hear that you’re enjoying our casino and finding our website to be user-friendly. Our team works diligently to ensure a seamless experience, and it’s wonderful to know that our efforts in providing good support, a wide array of game providers, and a mobile-friendly platform are meeting your expectations. We’re especially glad to hear that you appreciate the minimal loading times and our promotions. We strive to offer exciting and rewarding promotions to enhance your gaming experience, and it's great to know that you find them very good. We continually update our promotions to keep things fresh and exciting for our players. Your satisfaction is our top priority, and your review motivates us to keep improving. If you ever have any suggestions or need assistance, please don’t hesitate to reach out to our 24/7 customer support. Thank you for choosing Del Oro Casino and Sportsbook, and we look forward to continuing to provide you with an excellent gaming experience! Warm Regards, Del Oro Casino and Sportsbook Team
I love Using Del Oro Casino. The website is easy to use. I had a very good experience. My payout was processed immediately. Finally found a legitimate and honest online casino.
Dear Aftabahmad, We're thrilled to hear that you've had such a positive experience with Del Oro Casino. Our team works diligently to ensure that our website is not only easy to navigate but also provides a seamless and enjoyable gaming experience for all our players. Hearing that you found it user-friendly reinforces our commitment to providing top-notch service. Processing payouts promptly is a priority for us, and we're glad to hear that your payout was processed immediately. We understand the importance of timely transactions, and we strive to deliver on that front consistently. Your satisfaction with our payout process reaffirms our dedication to transparency and efficiency. At Del Oro Casino, honesty and integrity are at the core of everything we do. We understand the importance of trust in the online gaming industry, and we're committed to maintaining the highest standards of fairness and reliability. It's fantastic to hear that you've found us to be a legitimate and honest online casino. Rest assured, we will continue to uphold these values in every aspect of our operations. Thank you for taking the time to share your feedback with us. Your positive review is greatly appreciated and serves as motivation for us to continue delivering exceptional service. If you ever have any questions, concerns, or feedback in the future, please don't hesitate to reach out. We're here to ensure that your experience with Del Oro Casino remains nothing short of excellent. Happy gaming! Warm Regards, Del Oro Casino and Sportsbook Team
Very good casino, have more bonuses. Good graphics and many many games. This casino prefers games for fun and for cash. Sometimes send free bonus for player!
Dear Donut1312, We're thrilled to hear that you're enjoying your experience at our casino! Providing a wide range of bonuses, high-quality graphics, and an extensive selection of games are key elements of our commitment to delivering top-notch entertainment to our players. We're glad to hear that you appreciate our focus on offering both fun and cash games, catering to different preferences and playing styles. Additionally, we love surprising our players with free bonuses as a token of appreciation for their loyalty and support. Thank you for your positive feedback, and we look forward to continuing to provide you with an exciting and rewarding gaming experience at our casino! Warm Regards, Del Oro Casino and Sportsbook Team
Perfect casino. Incredible service, fast payments, they help you with everything, they have good RTP, there are good odds. it's unbeatable, I recommend it more than anyone else.
I can't write anything bad about this casino because there are only good things. Once they enter here they will not change because for once you feel that they treat you in a good way and not badly like in other places. The best casino in the world.
Dear Rclarroya, We're truly humbled by your glowing review of our casino! Providing exceptional service, fast payments, and helpful assistance to our players are fundamental aspects of our commitment to excellence. We're thrilled that you've experienced the benefits of our high return-to-player rates and favorable odds. Your recommendation means the world to us, and we're honored to be considered the best casino in the world in your eyes. Our team works tirelessly to ensure that every player feels valued and well-treated, and we're delighted that you've had such a positive experience with us. Thank you for your kind words and for choosing us as your preferred gaming destination. We look forward to continuing to exceed your expectations and providing you with unbeatable service and entertainment at our casino! Warm Regards, Del Oro Casino and Sportsbook Team
For me personally, it would be safe for me to play in Del oro Casino The reviews are only positive, at first glance I liked the site, it is fast and simplified for the convenience of the customers, the people tried their best!!!
Dear Aleks1488, We're honored that you're considering Del Oro Casino as a safe and enjoyable gaming destination! Your safety and satisfaction are our top priorities, and we're thrilled that our positive reviews have contributed to your confidence in us. We're glad to hear that you found our website to be fast, user-friendly, and tailored for the convenience of our customers. Our team works diligently to ensure that our platform offers a seamless and enjoyable gaming experience for all players. At Del Oro Casino, we strive to provide top-notch service, and we're delighted that you recognize the efforts of our team members. We're committed to maintaining the highest standards of customer satisfaction and safety, and we look forward to welcoming you to our community of happy players! Thank you for considering Del Oro Casino, and we can't wait to provide you with an exceptional gaming experience! Warm Regards, Del Oro Casino and Sportsbook Team
Very good casino, deposit and withdraw fast and has many games. Almost have all the game company. And support response very fast. Always have bonus with deposit. And good to win in this casino.
Dear 000222joy, We're thrilled to hear that you're enjoying your experience at our casino! Providing fast and efficient deposit and withdrawal processes, along with a wide selection of games from various gaming companies, is essential to us. We're delighted that you've found our support team to be responsive and that you appreciate the frequent bonuses available with deposits. It's fantastic to hear that you've had success with winning at our casino. We strive to provide an engaging and rewarding gaming environment for all our players, and we're glad that you're enjoying your time with us. Thank you for your positive review, and we look forward to continuing to provide you with excellent service and exciting opportunities to win at our casino! Warm Regards, Del Oro Casino and Sportsbook Team
Is very good new platform for bet casino and sports. I love the live chat, is 24 hours for the players open and the girls in this chat are amazing, Helena Lia is a bit better than the others!!!!
Dear Sakil88, We're thrilled to hear that you're enjoying our new platform for betting on both casino games and sports! Providing round-the-clock support through our live chat is a top priority for us, and we're delighted that you've had positive interactions with our team. Helena Lia and our other support representatives work hard to ensure that our players receive the assistance they need promptly and courteously. We're glad to hear that Helena Lia has stood out to you as particularly exceptional. Our team members take pride in delivering excellent customer service, and we'll be sure to pass along your kind words to her and the rest of our support team. Thank you for choosing our platform for your betting needs, and we look forward to continuing to provide you with excellent service and a top-notch gaming experience in the future! Warm Regards, Del Oro Casino and Sportsbook Team
I found this casino on google and I love it so much. I have been a member since the very beginning and have been treated very well. I have deposited over $150,000 and have had no issues with them so far! Had to leave a nice review after I had had different experiences with other casinos.
Dear Muhammadplay, We're thrilled to hear that you discovered Del Oro Casino and have been a loyal member since the beginning! Providing exceptional service to our players is our utmost priority, and we're delighted that you've felt well-treated throughout your time with us. It's fantastic to hear that you've deposited over $150,000 with us and have encountered no issues. We strive to ensure that our players have a seamless and enjoyable gaming experience, and your positive feedback reaffirms our commitment to excellence. We're honored that you chose to leave us such a glowing review, especially after your experiences with other casinos. Thank you for your continued trust and support, and we look forward to providing you with many more enjoyable moments and top-notch service at Del Oro Casino! Warm Regards, Del Oro Casino and Sportsbook Team
This is by far the best online casino and sportsbook in terms of customer support and payments. Withdrew $25,000 instantly and my deposits are smooth. Whenever there is a glitch the support fixes it immediately. I play from any location and I have no issues. The only con is that I wish it was daily cashback instead of weekly but they give bonuses to me when I ask.
Dear Julialover, We're delighted to hear that you've had such a positive experience with Del Oro Casino and Sportsbook! Providing seamless and reliable customer support, as well as fast and hassle-free payments, are top priorities for us, so we're thrilled that you've found these aspects of our service to be exceptional. It's fantastic that you've been able to withdraw $25,000 instantly and that your deposit process has been smooth. Our team works tirelessly to ensure that our players have a seamless gaming experience, and we're glad to hear that you've had no issues playing from any location. We appreciate your feedback regarding the wish for daily availability, and we'll certainly take it into consideration as we continue to improve and expand our services. Thank you for choosing Del Oro Casino and Sportsbook, and we look forward to providing you with continued excellence in customer support and payments in the future! Warm Regards, Del Oro Casino and Sportsbook Team
This has been the only casino where I won and was able to withdraw $35,000. Had amazing VIP support, got great bonuses, and the RTP is literally AMAZING! I HAD 2 MAX WINS IN A ROW. This has to be the best online casino by a longshot.
Dear Animelower432, Thank you so much for sharing your incredible experience with Del Oro Casino and Sportsbook! We're thrilled to hear that you had such a rewarding time with us and that you were able to withdraw such a substantial amount. Our VIP support team is dedicated to providing personalized assistance to our valued players, and we're delighted that you found their service to be exceptional. It's fantastic to hear that you've had such impressive wins with us, including two max wins in a row! We strive to offer a fair and entertaining gaming environment with high return-to-player rates, and we're thrilled that you've experienced the benefits of our commitment to fairness and transparency. At Del Oro, we're constantly striving to provide the best possible online gaming experience for our players, and your glowing review reaffirms our dedication to excellence. We look forward to continuing to exceed your expectations and providing you with more thrilling wins and enjoyable moments in the future. Thank you for choosing Del Oro Casino and Sportsbook as your preferred online gaming destination! Warm Regards, Del Oro Casino and Sportsbook Team
Del Oro Casino News
Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.
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Recommended This Month
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A great casino. Nice website, with good support, a lot of game providers and it's mobile friendly. Not much loading time and the promotions are very good as well.