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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

Great layout, many games and the withdrawals are instant. I’ve been gambling for years and this is a revolution. Also i want to give special stars to their suppprter Sofia, extremly nice and been helping me alot! Also the best/fun chat ive ever had on any casino.

Dear Tim, We are thrilled to hear about your positive experience at Del Oro Casino and appreciate your kind words regarding our layout, game selection, and instant withdrawals. As a long-time gambler, we understand the importance of a seamless and enjoyable gaming experience, and we're delighted that our platform has met and exceeded your expectations. Our commitment to providing a revolutionary gaming environment drives us to continuously innovate and enhance our offerings, ensuring that players like yourself can enjoy unparalleled convenience and excitement. We're especially grateful for your recognition of Sofia, one of our dedicated support representatives. Providing exceptional customer service is a cornerstone of our commitment to our players, and we're thrilled that Sofia's assistance has made a positive impact on your gaming journey. It's wonderful to hear that you found our chat feature to be both enjoyable and engaging, as fostering a vibrant and interactive community is central to our vision for Del Oro Casino. Your feedback motivates us to continue delivering top-notch service and enhancing the overall gaming experience for all our players. We truly value your patronage and look forward to serving you in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you for choosing Del Oro Casino as your gaming destination! Kind Regards, Del Oro Casino and Sportsbook

user avatar

10/10 - Super great service and speedy withdrawals. RTP INSANE: I won $700 from a $20 deposit and withdrew it the same day with no issues. KYC was super easy. Recommend for anyone who actually wants a good casino

Dear Vladimir, We greatly appreciate your positive feedback and are thrilled to hear about your exceptional experience with our service. Delivering top-notch service and ensuring swift withdrawals are core priorities for us, and we're delighted that you found our withdrawal process speedy and hassle-free. It's fantastic to know that you were able to enjoy such a significant return on your investment, turning a $20 deposit into a remarkable $700 win. Your success reflects the exciting potential our platform offers to our players. Moreover, we're pleased to hear that our Know Your Customer (KYC) process was straightforward for you. Simplifying the verification process is important to us, and we strive to make it as seamless as possible for our users. Your endorsement means a lot to us, and we're grateful for your recommendation to others seeking a reputable casino experience. At Del Oro, we are committed to providing a fair and enjoyable gaming environment for all our patrons. Our high Return to Player (RTP) rates underscore our dedication to transparency and fairness in gameplay. Your satisfaction and positive experience are our utmost priorities, and we look forward to continuing to exceed your expectations in the future. Thank you once again for choosing our casino, and we eagerly anticipate serving you again soon. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Kind Regards, Del Oro Casino and Sportsbook Team

user avatar

LITERALLY AMAZING!

I felt so welcomed with the amazing customer support and they were super helpful with everything. Played around $5,000 and withdrew my winnings literally in under a minute. Very high RTP. The only other casino I have withdrawn so quickly is stake.

My new Go-To spot

Dear Johny, We are delighted to hear about your positive experience with our customer support team and your successful gameplay on our platform. Providing exceptional customer service is a cornerstone of our commitment to our players, and we're thrilled that our team was able to make you feel welcomed and supported throughout your time with us. It's wonderful to know that our representatives were able to assist you effectively with any inquiries or assistance you needed during your gaming sessions. Your significant gameplay of $5,000 reflects your trust in our platform, and we are grateful for the opportunity to provide you with an enjoyable gaming experience. We understand the importance of offering a seamless and secure environment for our players to engage in their favorite games, and we're pleased that you found our platform conducive to your gaming preferences. Congratulations on your successful withdrawals! It's rewarding for us to see our players enjoying their winnings and having a positive experience overall. We value your patronage and look forward to welcoming you back for more exciting gameplay in the future. Should you ever require any further assistance or support, please do not hesitate to reach out to our dedicated customer support team. Thank you for choosing us as your gaming destination! Kind Regards, Del Oro Casino and Sportsbook Team

user avatar

I really like this casino. Easy to navigate in and the livechat is just so sweet. They even email you to check up on if everything is running smooth with your withdrawal etc. I will recommend this casino no doubt.

Not so many bad things, but if I had to write something the verification could be a little faster and the withdrawal limit which is 1500usd per 24 hours could be a little higher. Besides that I couldnt point my finger on anything else.

Dear Alexxbeastt, Thank you so much for taking the time to share your positive experience with our casino! We are absolutely delighted to hear that you have enjoyed your time on our platform. Your kind words about our user-friendly interface and the efficiency of our live chat support mean a lot to us. We strive to create a seamless and enjoyable experience for our players, and it's rewarding to know that our efforts are resonating with you. It's particularly heartening to hear that you appreciate the personalized touch we bring to customer service. We believe in going the extra mile to ensure our players feel valued and supported throughout their gaming journey. Your mention of our proactive email communication to check on the status of withdrawals reflects our commitment to transparency and customer satisfaction. Recommendations are the highest form of praise, and we are truly grateful for your vote of confidence. Rest assured, we will continue to work hard to maintain the high standards that have earned your approval. If you ever have any suggestions, feedback, or if there's anything specific you would like to see improved or added to enhance your gaming experience, please don't hesitate to let us know. We greatly value input from our players as it helps us evolve and cater to your needs better. Once again, thank you for choosing our casino, and we look forward to providing you with more enjoyable moments in the future. Wishing you the best of luck in your gaming endeavors! Dear regards and kind regards, Del Oro Casino and Sportsbook Team

user avatar

WITHDRAWALS ARE INSTANT I LOVE IT! I have been gambling for over 30 years and this is one of the fastest withdrawals I have ever experienced. I only won $1,000 and it went to my account in 5 seconds! I never write a review but I had to now. This is my forever casino!

Hi Jacob! We're thrilled to hear about your positive experience! Providing fast and efficient withdrawals is a top priority for us. Thank you for taking the time to share your feedback, and we look forward to delivering exceptional service for years to come. We’re always here if you have any further questions! Thanks, Del Oro Casino and Sportsbook

user avatar
Inactive user
10/10

Deposit bonus turnover: only 30x bonus amount.
The turnover starts immediately, if winning big with real money, you can cancel bonus and withdraw.
Winnings from/with real money first are thus added to real money.

Support is HELLA SUPER: They know the casino and fellow employees overseeing other matters.
EXAMPLES: I received an email in French felicitating me with my winnings and first contact with live I mentioned I do live in Belgium, but Flemish side (Dutch).
They asked me some geo-based questions and they changed their initial setup from French to English: being universal language numero uno this should be implemented (from my pov) but you will receive contact in native language and if you want that changed just ask 'em and it's done.
EXAMPLE2: after winning on my second deposit, they congratulated me via email and personally through chat.
Normally I hate push messages.
They asked about my experience and asked if there were any providers they could add.
From my top 3 missing fav. providers BTG was added the very next day 8-|

It's clear, although they haven't got an immense library of providers, that the people running the show want to learn, really connect with their players and lean on real support and an environment where you wanna be part of.

There are levels you grow into from wagering which generate payback.
and a telegram channel with extra, even exclusive bonuses and last minute info/news posted.
But as the website is being rolled out by people apparently belonging to NO casino group but convinced to grow important, I have no doubt what concerns the future.
Mark my words; will get big pretty fast.
10/10 !!!

They lack some differentiated buttons under the main categories, like NEW or HOT.
That is the only point for me that should get implemented.
Nonetheless 10/10

Dear Jeanke, Thank you for highlighting our favorable deposit bonus terms! We aim to provide a player-friendly experience with a low 30x bonus turnover requirement. The flexibility to cancel the bonus and withdraw winnings from real money adds to the player's control. Your feedback is appreciated, and we're committed to offering a transparent and rewarding gaming environment. Happy gaming, and may your winnings continue to grow! Thanks, Del Oro Casino and Sportsbook

user avatar

Del Oro Casino is incredible! Quick and easy transactions make gaming a breeze. Their 24/7 support is on point – always got my back. Recently scored a sweet $3000 win on the SportsBook. The game variety is killer, and the whole vibe is awesome. Whether you're a pro or just starting out, Del Oro is where it's at for a fun and rewarding time. Totally recommend it!

Dear Henrik, We’re delighted to hear that you've had a great experience with our quick transactions and reliable 24/7 support. Congratulations on your impressive $3,000 win on the SportsBook! We appreciate your kind words about our game variety and overall vibe. Whether you're a seasoned player or a beginner, we're thrilled to be your go-to casino. Happy gaming!

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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