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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

Very good casino with many games and a good livechat personal. The Homepage looks good an its easy to find the thing you search. Its about the little things and this casino is good.

Dear Norkra, Thank you for taking the time to share your positive experience with Del Oro Casino! We are delighted to hear that you enjoy the variety of games we offer and find our live chat personnel helpful. Providing excellent customer service is a top priority for us, and it’s great to know that our support team has met your expectations. We are also pleased that you find our website visually appealing and easy to navigate. We understand the importance of a user-friendly interface, and our team works hard to ensure that players can easily find what they are looking for and enjoy a seamless gaming experience. Your recognition of the little details that make our casino stand out means a lot to us. We strive to create an environment where every aspect contributes to a positive and enjoyable gaming experience. Thank you for your kind words, and we look forward to continuing to provide you with great service and entertainment. Best Regards, Del Oro Casino and Sportsbook Team

user avatar

Hi. I want to praise the great Casino Del Oro, which raises gaming to a higher level. A wide range of games, deposits and also withdrawals. Great and fast Support. I can recommend it to everyone.

Dear Peterpb, Thank you for your wonderful feedback about Del Oro Casino! We are thrilled to hear that you consider our casino to be raising gaming to a higher level. Providing a top-notch gaming experience with a wide range of games, seamless deposit and withdrawal options, and exceptional support is our primary goal. We are particularly pleased that you find our game selection, deposits, and withdrawals to be comprehensive and efficient. Our team works diligently to ensure that our players have access to a diverse array of games and that financial transactions are processed smoothly and quickly. Your kind words about our support team are greatly appreciated. We strive to provide fast and effective assistance to all our players, and it is gratifying to know that our efforts are making a positive impact. Thank you for recommending Del Oro Casino to others, and we look forward to continuing to provide you with an outstanding gaming experience. Best regards, Del Oro Casino and Sportsbook Team

user avatar

The Support is very nice and fast, when i have problem the Support is in under 1 minute ready. This casino have a lot of games, old classicer and the New stuff. I play 2 month in this casino and i have no problems, Cash out by the first time 2 days, by the next 25std.

Dear Zillow, Thank you for sharing your positive feedback about Del Oro Casino! We are delighted to hear that you have had such a great experience with our support team. Ensuring that our players receive prompt and efficient assistance is a top priority for us, and we are glad that our support team has been able to address your concerns within a minute. It's fantastic to know that you are enjoying our extensive collection of games, which includes both classic favorites and the latest releases. We strive to offer a diverse range of games to cater to all player preferences, and it's wonderful to hear that our selection has met your expectations. We are also pleased that your cash-out experiences have been smooth and timely. Our goal is to make the withdrawal process as quick and convenient as possible for our players. Your satisfaction and continued enjoyment are our main objectives, and we are thrilled to have you as part of the Del Oro Casino community for the past two months. Thank you for choosing us, and we look forward to providing you with more great gaming experiences! Best regards, Del Oro Casino and Sportsbook Team

user avatar

Hey, my experience with this casino is awesome. I was wondering how fast they are with the withdraws, it takes only up to 10 seconds, never seen this before.
And they have all games, what I like.
Crypto is supported & normal Bank transfer too.
I have get many times free bonuses, with every time withdraws with it.
And the cashback is soo nice, I’m diggin it hehe.
All I can say is this casino is awesome.

Dear Arielk1993, Thank you so much for sharing your positive experience with Del Oro Casino! We are thrilled to hear that you are enjoying our services and games. Providing a seamless and enjoyable gaming experience is our top priority, and your feedback is greatly appreciated. We are particularly pleased that you have found our withdrawal process to be exceptionally fast. At Del Oro Casino, we understand the importance of quick and efficient transactions, and we have invested in advanced technology to ensure that withdrawals are processed in less than 10 seconds. Our goal is to provide our players with hassle-free access to their winnings, so they can enjoy their gaming experience without any delays. We are also glad to know that our extensive selection of games meets your preferences. We strive to offer a diverse range of games to cater to all types of players, ensuring there is something for everyone. Your satisfaction is our success, and we look forward to continuing to provide you with an exceptional gaming experience. Thank you again for your kind words and for choosing Del Oro Casino! Best regards, Del Oro Casino and Sportsbook Team

user avatar

I've been playing here for a couple of months and there are so many good things I could say about it, but let's sum it up by saying I got my 1st max win LOL. Was hunting for this one for years and it finally dropped here. Dont think the casino has something to do with it, but I can't help but like it now. Girls from the live chat are always sooo sweet and they have some solid bonuses, 10/10

Dear MarieRox78, Thank you for sharing your fantastic experience with us! We’re thrilled to hear that you’ve had such a great time playing at Del Oro Casino and Sportsbook. Congratulations on hitting your first max win! That’s an incredible achievement, and we’re delighted that it happened here. It’s moments like these that make gaming exciting and rewarding. While we understand that the outcome of games is based on luck and chance, we’re glad that our platform could be the place where you finally achieved your goal. Your positive feelings towards our casino mean a lot to us, and we’re happy to have been part of your journey. We strive to provide an enjoyable and seamless experience for all our players, and it’s wonderful to hear that you’ve had such a positive experience over the past few months. If there’s anything we can do to enhance your gaming experience further, please don’t hesitate to reach out to our 24/7 customer support team. Thank you for choosing Del Oro Casino and Sportsbook, and we look forward to seeing you continue to enjoy your time with us. Good luck with your future games, and here’s to many more exciting wins! Warm Regards, Del Oro Casino and Sportsbook

user avatar

A great casino. Nice website, with good support, a lot of game providers and it's mobile friendly. Not much loading time and the promotions are very good as well.

Dear Vanes444, Thank you so much for your positive feedback! We’re thrilled to hear that you’re enjoying our casino and finding our website to be user-friendly. Our team works diligently to ensure a seamless experience, and it’s wonderful to know that our efforts in providing good support, a wide array of game providers, and a mobile-friendly platform are meeting your expectations. We’re especially glad to hear that you appreciate the minimal loading times and our promotions. We strive to offer exciting and rewarding promotions to enhance your gaming experience, and it's great to know that you find them very good. We continually update our promotions to keep things fresh and exciting for our players. Your satisfaction is our top priority, and your review motivates us to keep improving. If you ever have any suggestions or need assistance, please don’t hesitate to reach out to our 24/7 customer support. Thank you for choosing Del Oro Casino and Sportsbook, and we look forward to continuing to provide you with an excellent gaming experience! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

I love Using Del Oro Casino. The website is easy to use. I had a very good experience. My payout was processed immediately. Finally found a legitimate and honest online casino.

Dear Aftabahmad, We're thrilled to hear that you've had such a positive experience with Del Oro Casino. Our team works diligently to ensure that our website is not only easy to navigate but also provides a seamless and enjoyable gaming experience for all our players. Hearing that you found it user-friendly reinforces our commitment to providing top-notch service. Processing payouts promptly is a priority for us, and we're glad to hear that your payout was processed immediately. We understand the importance of timely transactions, and we strive to deliver on that front consistently. Your satisfaction with our payout process reaffirms our dedication to transparency and efficiency. At Del Oro Casino, honesty and integrity are at the core of everything we do. We understand the importance of trust in the online gaming industry, and we're committed to maintaining the highest standards of fairness and reliability. It's fantastic to hear that you've found us to be a legitimate and honest online casino. Rest assured, we will continue to uphold these values in every aspect of our operations. Thank you for taking the time to share your feedback with us. Your positive review is greatly appreciated and serves as motivation for us to continue delivering exceptional service. If you ever have any questions, concerns, or feedback in the future, please don't hesitate to reach out. We're here to ensure that your experience with Del Oro Casino remains nothing short of excellent. Happy gaming! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Very good casino, have more bonuses. Good graphics and many many games. This casino prefers games for fun and for cash. Sometimes send free bonus for player!

Dear Donut1312, We're thrilled to hear that you're enjoying your experience at our casino! Providing a wide range of bonuses, high-quality graphics, and an extensive selection of games are key elements of our commitment to delivering top-notch entertainment to our players. We're glad to hear that you appreciate our focus on offering both fun and cash games, catering to different preferences and playing styles. Additionally, we love surprising our players with free bonuses as a token of appreciation for their loyalty and support. Thank you for your positive feedback, and we look forward to continuing to provide you with an exciting and rewarding gaming experience at our casino! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Perfect casino. Incredible service, fast payments, they help you with everything, they have good RTP, there are good odds. it's unbeatable, I recommend it more than anyone else.

I can't write anything bad about this casino because there are only good things. Once they enter here they will not change because for once you feel that they treat you in a good way and not badly like in other places. The best casino in the world.

Dear Rclarroya, We're truly humbled by your glowing review of our casino! Providing exceptional service, fast payments, and helpful assistance to our players are fundamental aspects of our commitment to excellence. We're thrilled that you've experienced the benefits of our high return-to-player rates and favorable odds. Your recommendation means the world to us, and we're honored to be considered the best casino in the world in your eyes. Our team works tirelessly to ensure that every player feels valued and well-treated, and we're delighted that you've had such a positive experience with us. Thank you for your kind words and for choosing us as your preferred gaming destination. We look forward to continuing to exceed your expectations and providing you with unbeatable service and entertainment at our casino! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

For me personally, it would be safe for me to play in Del oro Casino The reviews are only positive, at first glance I liked the site, it is fast and simplified for the convenience of the customers, the people tried their best!!!

Dear Aleks1488, We're honored that you're considering Del Oro Casino as a safe and enjoyable gaming destination! Your safety and satisfaction are our top priorities, and we're thrilled that our positive reviews have contributed to your confidence in us. We're glad to hear that you found our website to be fast, user-friendly, and tailored for the convenience of our customers. Our team works diligently to ensure that our platform offers a seamless and enjoyable gaming experience for all players. At Del Oro Casino, we strive to provide top-notch service, and we're delighted that you recognize the efforts of our team members. We're committed to maintaining the highest standards of customer satisfaction and safety, and we look forward to welcoming you to our community of happy players! Thank you for considering Del Oro Casino, and we can't wait to provide you with an exceptional gaming experience! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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