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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

Wanted to share the great experience I had with DelOro Casino. I am happy with the games selection, customer service, and experienced the instant withdraw process. Quickly moved to the top of regulars I will be visiting.

Dear Shane, Thank you for sharing your wonderful experience with Del Oro Casino! We are delighted to hear that you are happy with our game selection and customer service. Our team works hard to ensure a diverse and engaging gaming environment, and it's great to know we met your expectations. We are also pleased to hear that you experienced our instant withdrawal process. Ensuring quick and seamless transactions is a top priority for us, and we're glad it made your experience even better. It's fantastic to hear that Del Oro Casino has quickly become one of your regular destinations. We look forward to continuing to provide you with exceptional service and exciting gaming experiences. Thank you for your kind words and for choosing Del Oro Casino! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

There is a broad range of games and an amazing customer service staff. The layout of the casino is very easy to navigate. My experience has been great so far.

Thank you, Brit, for sharing your positive experience with us! We're delighted to hear that you are enjoying the broad range of games available at the casino. Offering a diverse selection ensures that every player can find something they love, and we're thrilled that you found this to be the case. Your kind words about our customer service staff are greatly appreciated. Providing amazing and helpful support is one of our top priorities, and it's wonderful to know that our team has been able to meet your expectations and enhance your overall experience. It's also fantastic to hear that you find the layout of the casino very easy to navigate. An intuitive and user-friendly design is essential for a seamless gaming experience, and we're glad that this has contributed to your positive impression. Thank you once again for your review, Brit. We're so pleased to hear that your experience has been great so far, and we look forward to continuing to provide you with excellent service and entertainment. Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

DELORO is an excellent casino and among the fakes out there, this one is different... it's a very good and helpful casino!
With a deposit of €300, I won €15,000 and every time I make a withdrawal the money comes in IMMEDIATELY! Important for us players! I give it a true 10/10 and recommend it to everyone!

Dear Sklivenow, Thank you for sharing your enthusiastic review of DELORO casino! It's wonderful to hear that you found DELORO to be an excellent and trustworthy casino amidst a market where not all options are genuine. Your positive experience stands as a testament to DELORO's commitment to providing a safe and enjoyable environment for its players. Winning €15,000 from a €300 deposit is truly remarkable, and it's fantastic to hear that your withdrawals are processed immediately. Fast and reliable withdrawals are indeed crucial for players, ensuring that you can access your winnings without any hassle or delay. DELORO's efficiency in this area clearly sets it apart from many others. Your rating of 10/10 and strong recommendation for DELORO speaks volumes about your satisfaction with the casino. Such high praise highlights the quality of service and the overall gaming experience that DELORO provides to its players. Thank you once again for your glowing review. We're thrilled to know that DELORO has met and exceeded your expectations, and we hope you continue to enjoy many more positive experiences at this exceptional casino! Warm Regards, Del Oro Casino and Sportsbook

user avatar

Overall a well liked casino with fast payment methods and an excellent customer service. Also they have a variety on new games with the most popular slots that I know of.

Dear Ben5en, Thank you for your review of Del Oro casino! We're delighted to hear that the casino is well-liked by players, particularly for its fast payment methods. Quick and efficient payouts are a crucial aspect of a positive gaming experience, and it's wonderful to know that Del Oro excels in this area, ensuring that players can enjoy their winnings without unnecessary delays. The commendation of their excellent customer service is greatly appreciated. Providing professional, friendly, and timely support is essential in building trust and satisfaction among players. It's fantastic to hear that Del Oro's customer service team is consistently meeting these high standards, contributing to a positive overall experience for its patrons. It's also great to know that Del Oro offers a variety of new games along with the most popular slots. Keeping the gaming selection fresh and exciting while also maintaining popular favorites ensures that there is something for everyone. This variety is key to keeping players engaged and entertained. Thank you once again for your review. We're glad that Del Oro casino has met your expectations in terms of fast payments, excellent customer service, and a diverse range of games. We hope you continue to enjoy your gaming experience at Del Oro! Warm Regards, Del Oro Casino and Sportsbook

user avatar

The casino offers a wide range of options, including a sports betting area. The selection of slots is not enormous but definitely ok. KYC is fast and smooth. Almost immediate withdrawals (after a slow start I had some lucky runs!). Customer service professional, friendly, and punctual.

Dear Padanian, Thank you for sharing your experience with Del Oro casino! We're delighted to hear about the variety of options available, including the sports betting area. Having a broad range of activities ensures that every visitor can find something they enjoy, whether they are sports enthusiasts or prefer other forms of entertainment. We're glad the selection of slots met your expectations, even if it's not the largest. Quality over quantity often leads to a better gaming experience, and it sounds like Del Oro has managed to strike a good balance. We're particularly pleased to hear that the KYC (Know Your Customer) process was efficient and smooth. Fast and seamless verification is crucial for a positive start at any online casino, as it helps players feel secure and ready to enjoy their time without unnecessary delays. Del Oro's ability to provide such a streamlined KYC experience speaks volumes about their commitment to customer convenience and security. It's fantastic that you experienced almost immediate withdrawals after your initial slow start. Quick and hassle-free withdrawals are a significant aspect of any player's experience, and it's reassuring to know that Del Oro excels in this area. Your lucky runs must have been exciting, and we're happy that the casino facilitated a swift payout, allowing you to enjoy your winnings without delay. Lastly, we're thrilled to hear that Del Oro's customer service team left a positive impression. Professional, friendly, and punctual support is essential for addressing any concerns or questions that may arise. Knowing that you received such high-quality service enhances the overall experience and builds trust in the casino. Thank you for your detailed review, and we hope you continue to have great experiences at Del Oro! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Del Oro Casino is one of my favorite online casinos. You can find a lot of Providers and Games. The support is very polite and nice and so helpful and reliable.

Unfortunately, it's a little confusing and the page layout is a bit boring. Otherwise, I don't really have anything to comment on. all in all the casino is top

Dear Chrizzle420, Thank you for your positive feedback! We are delighted to hear that Del Oro Casino is one of your favorite online casinos and that you enjoy the variety of providers and games we offer. Our team takes pride in creating a diverse gaming experience, and it’s wonderful to know that you appreciate our efforts. We are also glad to hear that you find our support team polite, helpful, and reliable, as customer satisfaction is our top priority. We appreciate your honest comments about the page layout and design. Your feedback is invaluable, and we are always looking for ways to improve our platform. We will take your suggestions into consideration and explore options to make the website more user-friendly and visually engaging. Our goal is to provide not only a wide range of games but also an enjoyable and intuitive user experience. Thank you for your continued support and for sharing your thoughts with us. We are committed to making Del Oro Casino an even better place for our players. If you have any more suggestions or feedback, please do not hesitate to reach out. We look forward to continuing to provide you with a top-notch gaming experience. Warm Regards, Del Oro Casino and Sportsbook

user avatar

Very good website, with a lot of popular slots and many offers and tournaments. Regularly deposit offers and no deposit offers by mail. I can only recommend this

Dear Dingeldon, Thank you for your enthusiastic review! We are thrilled to hear that you enjoy our selection of popular slots and the variety of offers and tournaments we provide. Our team works diligently to curate a diverse and exciting gaming experience, and it’s wonderful to know that our efforts have made a positive impact on your enjoyment. Your feedback helps us to continue improving and expanding our offerings to meet the needs of our valued players. We are particularly pleased that you appreciate our regular deposit and no deposit offers. We strive to create a rewarding environment for our players, and our promotions are designed to provide additional value and enhance the overall gaming experience. It’s great to know that these offers are meeting your expectations and contributing to your satisfaction. We are committed to continuing this trend and ensuring that our players always have something exciting to look forward to. Your recommendation means a lot to us. Word-of-mouth from satisfied players like you is incredibly valuable and helps us grow our community. We look forward to providing you with many more enjoyable moments and exciting opportunities. Thank you for being a part of our gaming family, and we hope to continue exceeding your expectations in the future. Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Perfect Casino to have fun! A lot of Games. Easy to make a deposit. Good If you want ask the Live chat for everything. Fast answers everytime. Just fine.

Dear Pachangaboy Thank you for your positive feedback about Del Oro Casino! We are thrilled to hear that you had a great experience with us and that you found our casino to be the perfect place to have fun. Providing a wide variety of games and ensuring a seamless deposit process are key priorities for us, and we are glad that we could meet your expectations in these areas. We are particularly pleased to hear that you found our live chat support helpful and responsive. Our support team is dedicated to providing fast and efficient assistance to our players, and it’s rewarding to know that our efforts are making a positive impact on your experience. Your satisfaction is our top priority, and we are committed to continually improving and providing the best possible service to our players. Thank you for choosing Del Oro Casino, and we look forward to welcoming you back for more fun and excitement in the future. Best regards, Del Oro Casino and Sportsbook Team

user avatar

The Site look good and all my favourite Providers are listed. I like the welcome bonus and loyalty program. And you have here No country restrictions.

Dear Densingtoncash, Thank you for your positive feedback about Del Oro Casino! We are thrilled to hear that you appreciate the aesthetics of our website and that you find all your favorite game providers listed. Offering a diverse selection of games from top-notch providers is important to us, and we are glad that we could meet your expectations in this regard. We are also pleased to hear that you are satisfied with our welcome bonus and loyalty program. At Del Oro Casino, we strive to provide rewarding promotions and incentives to enhance our players' gaming experience and reward their loyalty. Our commitment to providing a welcoming and inclusive environment is reflected in our decision to have no country restrictions. We believe that everyone should have the opportunity to enjoy our games and services without any limitations. Thank you for choosing Del Oro Casino, and we look forward to continuing to exceed your expectations with our offerings and services. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Del Oro Casino and Sportsbook Team

user avatar

I'm thrilled. A great casino with great support. I can recommend it to everyone and the game selection is fantastic. I give it 10 stars and I'm happy to do so...

Dear Marytekk, Thank you so much for your enthusiastic review of Del Oro Casino! We are thrilled to hear that you had such a positive experience with us and that you are eager to recommend our casino to others. Providing exceptional support and a fantastic game selection are two key pillars of our commitment to excellence, and we are delighted that you found both to be outstanding. Your generous rating of 10 stars is greatly appreciated. It’s feedback like yours that motivates us to continue striving for excellence and providing the best possible experience for our players. We are grateful for your recommendation and for choosing Del Oro Casino for your gaming entertainment. If there is anything else we can do to enhance your experience further, please don’t hesitate to let us know. We are always here to assist you and ensure that your time with us is enjoyable and rewarding. Best regards, Del Oro Casino and Sportsbook Team

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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