Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Del Oro Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.5/10 307 reviews

Top reviews from our players

My experience at Del Oro Casino was excellent. Withdrawals are processed at an amazing speed, which is a big plus. The variety of games is huge, and I never run out of new options to explore. Depositing is a simple and straightforward process, which makes it very convenient. The 24/7 support is another highlight, always available and very efficient in resolving any issues. I recommend Del Oro Casino to any player looking for quality and efficiency.

Dear Neithbet, Thank you so much for your glowing review! We’re delighted to hear that your experience at Del Oro Casino has been excellent. It’s great to know that our fast withdrawal processing, wide variety of games, and straightforward deposit process have made your time with us enjoyable. We’re especially proud of our 24/7 support team, and we’re thrilled that they’ve been able to assist you efficiently whenever needed. Your recommendation means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect. We look forward to continuing to provide you with a top-notch gaming experience at Del Oro Casino! Warm Regards, Del Oro Casino

user avatar

This site doesn't seem to amaze me, honestly. I joined in about a month ago and the experience has been fantastic! - I'm particularly fond of earning points with my wager and here they have a shop where you can buy large free spins sets
with those points!
There's weekly cashback every Thursday (Or Friday) Haha don't quote me on this but there's definitely a weekly cashback. There's a Telegram channel where they let everybody know when it's ready
Right after I joined I wanted to test if withdrawals were actually instant, so I made a small dep for testing sakes and omg, got the money back into my Skrill account in one sec LOL. 10/10, period.

Where should I start hmmm... First thing y'all need to know is that this casino has instant withdrawals and when I say instant I mean they're LIGHTNING FAST lol, no matter the payment method, I've tried at least 3 thus far. I got a 150% bonus for my first depo, pretty decent considering most casinos are doing only 100%. Wagering is only applied on the bonus funds, not the deposit, I liked that... They often hook me up with freebies if I'm having a bad streak)) Overall my experience has been quite good and I plan to continue playing here till I become VIP or hit a max win, whatever happens first hahahah

Dear NovakJo03, Thank you for your enthusiastic review! We’re thrilled to hear that you’ve had such a positive experience with our instant withdrawals—your description of them as “LIGHTNING FAST” made us smile! It’s great to know that our withdrawal process has been consistently smooth across different payment methods for you. We’re glad you appreciated the 150% bonus on your first deposit, along with our approach to wagering, where it’s only applied to bonus funds. We strive to offer promotions that add real value to your gameplay. It’s also fantastic to hear that our team has been able to brighten your day with freebies during those tougher streaks. We’re excited to have you as part of our community and look forward to celebrating your journey with us, whether it’s reaching VIP status or hitting that max win first! Thanks again for your kind words, and we’ll be here to cheer you on every step of the way. Warm Regards, Del Oro Casino

user avatar

I don’t have much negative as I never tried to withdraw yet they took away the best providers and slots so just an average casino now. Needs a lot more providers to compete with the bigger casinos online.

Dear Smart12, Thank you for sharing your thoughts with us. We’re glad to hear that you haven’t encountered many negatives so far, but we’re sorry to learn that some of your favorite providers and slots are no longer available. We understand how important game variety is, and we’re actively working to expand our selection to include more top-tier providers and popular slots. We appreciate your honest feedback and recognize that having a broader range of games is crucial to competing with larger online casinos. Your input is invaluable as we strive to enhance our offerings and deliver a better experience for our players. We hope you’ll stick with us as we continue to grow and improve, and if you have any suggestions for specific providers or games you’d like to see, we’d love to hear them. Warm Regards, Del Oro Casino

user avatar

The minimum deposit amount for crypto deposits is a little high compared to other casinos, but it is not a big problem if you deposit a high amount. They also take a 2% tax on every withdrawal.

Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We want to clarify that while our minimum deposit amount for crypto may seem higher compared to some other casinos, we believe it’s a reasonable threshold given the quality and security of our platform. For players depositing larger amounts, this minimum shouldn’t pose any issue, but we understand that it might not be ideal for everyone. Rest assured, we regularly review our policies to ensure they remain competitive and fair. As for the 2% fee on withdrawals, this charge helps cover transaction costs and supports the continued delivery of our top-notch services. We are one of the only casinos out there that offer instant withdrawals, and they come with a very expensive cost for us. We recognize that fees are a consideration for our players, and we’re always looking for ways to optimize our offerings and provide the best possible experience. Your feedback is important to us, and we’re committed to continually improving. We hope to keep providing you with a rewarding and enjoyable gaming experience. If you have any further concerns or suggestions, our support team is here to help. Warm Regards, Del Oro Casino

user avatar
Inactive user
1/10

fast cashout (if you win) not to much games and fast deposit support 24 hour There are a lot of rewards But I will not recommend playing here and I will explain why

the rtp in the site very very low I deposited a lot and was betting a small amount, but all the bets died, which is not normal there, and they will offer you a lot of bonuses because they know that there is no winning. Also, there are many games that are not on the site.

Dear Abdulaziz777, Thank you for sharing your feedback with us. We’re glad to hear that you appreciated our fast cashout process, deposit speed, and 24-hour support. We also appreciate your acknowledgment of the rewards and bonuses we offer to our players. However, we’re sorry to hear that your experience with our RTP (Return to Player) has been disappointing. We understand how important it is for players to feel that their gameplay is fair and enjoyable. While RTP rates are set by game providers and are designed to ensure fair play over time, we realize that individual experiences can vary, and we’re committed to maintaining transparency in this area. Regarding your concerns about game availability, we acknowledge that our current selection may not meet everyone’s expectations, and we’re continually working to expand our library. Your feedback is crucial as it helps us improve our offerings and the overall player experience. We hope you’ll consider giving us another chance in the future, and we’re here to assist with any concerns you may have. Warm Regards, Del Oro Casino

user avatar

Withdrawal fast (with Interac it takes about 10 minutes to receive the money in my bank account);
-A lots of Games and providerss and they all working great;
-Vpn Allowed;
-Customer service is great to help you out and give some promotions from time to time;
-You can shop with coins to buy free spins.

Responsible gaming accessible only by customer service;
-Games are leaving and are taking a while to comeback;
-So far, that's all i dislike about Del Oro Casino.

Dear Zathklaz, Thank you for your detailed review! We’re thrilled to hear that you’ve had a positive experience with Del Oro Casino. It’s great to know that our fast withdrawal process, particularly with Interac, has been convenient for you. We’re also glad you’re enjoying our wide selection of games and providers, and we’re always striving to maintain a seamless gaming experience. The ability to use a VPN and the opportunity to shop for free spins with coins are features we’re proud to offer, and we’re happy to hear they’ve enhanced your experience. We’re also pleased to hear that our customer service team has been able to assist you effectively and provide promotions from time to time. We understand the importance of being responsive and supportive, and your feedback confirms that we’re on the right track. Regarding responsible gaming, we appreciate your input on accessibility, and we’re committed to making this process as user-friendly as possible. We apologize for any inconvenience caused by the temporary removal of certain games and the delay in their return. We understand how frustrating this can be and are working to minimize such occurrences in the future. Your feedback is incredibly valuable, and we’ll use it to continue improving your experience at Del Oro Casino. Thank you for being a part of our community! Warm Regards, Del Oro Casino

user avatar

Hello. I have been playing in this casino for half a year and I have to say that winning is never possible. You just deposit and deposit money and visibly day by day the more you deposit, the more you lose. Support
she is suspiciously friendly, all you have to do is deposit the money. Because I lost control and closed my account 4 times due to problems with addiction, they reopened my account without a problem.
Please save your money and enjoy playing and don't play at this casino. Real.
+Friendly support when you deposit money
+ Nothing

Dear Zopo3620, We appreciate you sharing your experience with Del Oro Casino and are genuinely sorry to hear that you didn't have the positive experience we strive to provide. We pride ourselves on offering an enjoyable and fair gaming environment for all our players. Our customer support team is dedicated to being friendly and helpful, and it's great to know that you found them supportive. At Del Oro Casino, we value our players' well-being and offer tools to help manage gaming activities responsibly. If you faced any challenges, we encourage you to reach out so we can offer additional assistance and ensure a positive experience. Thank you for taking the time to share your thoughts. Your feedback helps us improve, and we're committed to making Del Oro Casino the best place for everyone to enjoy their gaming experience. Warm Regards, Del Oro Casino and Sportsbook

user avatar

I recently joined Del Oro Casino. Their customer service was very quick and sweet. Cheers to Helena. Also, they have instant withdrawals and a high withdrawal limit of 300k per month for all users. They also accepted my KYC within 5 minutes which was great. 10/10 recommend.

Dear PawelPol, Thank you for taking the time to share your positive experience with Del Oro Casino! We are delighted to hear that our customer service team, especially Helena, was able to assist you quickly and courteously. Providing exceptional service is a top priority for us, and it's wonderful to know that we met your expectations. We are also pleased to hear that you found our instant withdrawal feature and the high withdrawal limit of $300,000 per month to be beneficial. We strive to offer our users a seamless and enjoyable gaming experience, and these features are designed to ensure you have convenient access to your winnings. It's fantastic that these aspects of our service have made a positive impression on you. Moreover, our rapid KYC process is something we take pride in, as we understand the importance of a swift and secure verification process. Knowing that your KYC was accepted within 5 minutes highlights our commitment to efficiency and user satisfaction. Thank you for your glowing recommendation. We look forward to continuing to provide you with an excellent gaming experience at Del Oro Casino! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Found this casino online and it has been the best experience. I have taken my kids on vacation when I won $10,000. Super friendly support staff and instant withdrawals. Super happy!

Dear Jonathon, Thank you so much for sharing your fantastic experience with Del Oro Casino! We're thrilled to hear that you had such a great time and that your winnings allowed you to take your kids on vacation. It's stories like yours that make us proud of the service we provide. Our support staff is dedicated to ensuring every player has a positive experience, and we're glad to know that you found them super friendly. We strive to make withdrawals as seamless as possible, and it's wonderful to hear that you benefited from our instant withdrawal feature. Your happiness and satisfaction mean the world to us. We're delighted that Del Oro Casino has been the best experience for you, and we look forward to continuing to provide top-notch service and exciting opportunities for all our players. Enjoy your time with us and best of luck in the future! Warm Regards, Del Oro Casino and Sportsbook Team

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play