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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.5/10 307 reviews

Top reviews from our players

As someone who has been playing at online casinos for over two years, I can confidently say that Del Oro Casino is, without a doubt, the best I’ve ever encountered. From the moment I signed up, I was amazed by the quality and sheer size of the game selection available. The variety is impressive, with a range that includes everything from slots to live games that truly capture the excitement of being in a physical casino. Additionally, the card games are executed with such precision that each session feels like a unique experience.

Another aspect that has kept me loyal to Del Oro Casino is the ease with which I can deposit to my account. The casino offers a wide range of deposit methods, ensuring that any player, no matter where they are, can find a convenient option. But what really stands out is the speed of the withdrawals. Every time I’ve requested a withdrawal, the money has been transferred instantly, something I’ve never seen at any other casino. This speed gives me incredible confidence in their service.

What truly sets Del Oro Casino apart, however, is the customer support. With 24/7 availability, I’ve always been greeted by extremely friendly and kind support representatives who promptly resolved any questions or issues I had. It’s rare to find support that’s both efficient and welcoming, and this makes all the difference when you’re investing time and money into a gaming platform.

In summary, after more than two years of playing at Del Oro Casino, I can confidently say that no other online casino offers such a complete and satisfying experience. From the vast selection of games to the fast withdrawals and exceptional support, Del Oro excels in every aspect. I highly recommend this casino to all players—you won’t be disappointed. Sorry for the long review but I felt tat I need to do this.

Dear Gil0001, Thank you so much for your detailed and glowing review! We’re honored to be recognized as the best online casino you’ve encountered. It’s fantastic to hear that our extensive game selection, speedy withdrawals, and variety of deposit methods have made such a positive impact on your experience. We’re also delighted that our customer support team has provided you with the friendly and efficient service we strive for. Your recommendation means a lot to us, and we’re grateful for your loyalty over the past two years. If you ever need anything or have suggestions for us, please don’t hesitate to reach out. Warm regards, Del Oro Casino

user avatar

I have never played on a casino like this in my life. I am not joking when I say that the withdrawals are in my bank account in less than a second. I click withdraw and I see my banking notification come up. My bank deposits are instant as well. I get a deposit match 3 times a week, cashback weekly and daily, and get free spins for my daily playing. I was able to pay for my housing renovations from the money I won! Amazing casino and AMAZING SLOTS

Dear Jakephischer, Wow, thank you for the fantastic review! We’re so glad to hear that our instant withdrawals, generous deposit matches, and frequent promotions have made such a positive impact on your experience. It’s incredible to know that our slots and rewards have helped you with your housing renovations! Your enthusiasm and satisfaction are what drive us to keep delivering top-notch service. If you ever need anything or have any suggestions, we’re always here to help. Warm regards, Del Oro Casino

user avatar

The games are fire! Like, seriously, I can't stop playing. Plus, they pay out pretty good. I've hit some decent wins. The site is easy to use too, no complaints there. Definitely worth checking out!!!

Dear Woorst, Thank you for the awesome feedback! We’re thrilled to hear that you’re having a blast with our games and enjoying some great wins. It’s fantastic to know that our site’s user-friendliness has contributed to your positive experience. We appreciate your recommendation and hope you continue to have a fantastic time with us. If you need anything, don’t hesitate to reach out! Warm regards, Del Oro Casino

user avatar

Deloro Casino? Dude, it's like a jackpot factory! The games are fire, like legit, can't stop, won't stop, and are kind of fun. And get this, the payouts are insane! I'm talking about hitting it big, like, really big. It's like they wanna give you their money or something. If you're looking to win, this is your spot, no doubt.

Dear Bowennelson, Thank you for your enthusiastic review! We’re thrilled to hear that you’re enjoying our games and experiencing such exciting wins. It’s fantastic to know that our payouts and game variety have hit the mark for you. We’re committed to providing an exceptional gaming experience, and your feedback makes it all worthwhile. If you have any questions or need assistance, feel free to reach out. Warm regards, DelOro Casino

user avatar

Absolutely phenomenal! I rarely write reviews, but this online casino has completely blown me away. In over 20 years of online casinos, I've never encountered anything quite like this.

The withdrawals are incredibly fast it goes to my bank in seconds. It's such a relief not to wait around for days. The customer support team is genuinely amazing, always available 24/7. Their helpfulness are truly unmatched.

This has become my main and only casino now. I've tried countless of casinos but none compare to the experience I've had here. The game selection is great, and everything just works seamlessly. I've withdrawn significant amounts without any hassle.

This casino has set a new standard that I haven't found anywhere else, and I am so happy to have found it.

Dear Annalovesslots, Wow, thank you for the incredible feedback! We’re overjoyed to hear that Del Oro Casino has made such a strong impression on you. It’s wonderful to know that our fast withdrawals, exceptional customer support, and seamless gaming experience have set a new standard for you. Your satisfaction is our top priority, and we’re thrilled that we’ve met and exceeded your expectations. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know. Thanks for making us your go-to casino! Warm Regards, Del Oro Casino

user avatar

Nice games and ok support. Good bonuses. Seems a lot has won lately. I did win some aswell. But never managed to cashout as my account took forever to get verified.

Waited 2 days for verification of my account, and still no verification. I won a good amount and was encouraged by support to keep playing because someone had their balance up to 200 000euro. I fell for this and ended up losing all. A decent casino shouldn't have support encourage your to play your winnings.

Dear Ro555, Thank you for sharing your experience. We’re glad to hear that you enjoyed the games, bonuses, and found our support to be satisfactory. However, we’re sorry to learn about the issues you faced with account verification and the support you received. The delay in account verification is certainly not the experience we aim to provide, and we will investigate this matter to ensure it is addressed promptly. Additionally, we sincerely apologize if our support team’s encouragement to continue playing was inappropriate. Our goal is to support and assist our players, not to pressure them into additional play, especially when they have had a successful run. Your feedback is important to us, and we will use it to improve our processes and ensure that similar issues are handled better in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more positive experience going forward. Warm Regards, Del Oro Casino

user avatar

This casino is really good in my opinion, especially compared to other casino’s out there. The staff is friendly and helpful, and the website layout looks great. Overall I’m having a good experience at this casino so far! The withdrawal is very fast and easy for me too.

Only small thing I could say is that games sometimes reload randomly and I have to select currency again and rejoin. It’s not too much of a hassle and only a minor inconvenience. Other than that all good!

Actually I did not like anything on this casino and I'll explain everything step by step for players who don't know the rtp how it work and how it can be important for a player

The casino rtp is 94% in pragmatic play compared with other casino (96%) That mean a big very big difference and its no way to win anything on this casino i lost 7k and they want me to get to a bonus the customer service (juliana lima) she is so bad and she doesn't respect the players wich it leads me to close my account and there is something that i noticed on this casino they beg u to play everyday like they know they have a bad rtp and want players to play.

I've been a member of DelOroCasino for over four months now, and it’s hands down the best online casino I’ve ever played at. The instant withdrawals are a game-changer, which is something I’ve never experienced with other casinos. Their customer support is fantastic, available 24/7, and always helpful and professional. Great variety of slots. Great promotions and bonuses are generous, and I always feel secure with my money . They are truly reliable.

Dear PawelPol, Thank you so much for your glowing review! We’re thrilled to hear that your experience with Del Oro Casino has been exceptional. It’s fantastic to know that our instant withdrawals, dedicated customer support, and generous promotions have made a positive impact on your gaming experience. We pride ourselves on providing a secure and enjoyable environment, so your feedback truly means a lot to us. If you ever need anything or have any suggestions, feel free to reach out. Thanks again for being a valued member of our casino! Warm Regards, Del Oro Casino

user avatar

First of all, I assure you that this is not a comment generated by a BOT. Deloro is one of the best casinos I have seen among about thirty casinos. The site’s design perfectly meets the player’s expectations. An incredible number of providers and slots, featuring the most well-known providers in the market. Recurring bonuses that are not negligible. Secondly, what impresses me the most is the support. Available 24/7, they always have an answer to your question. The support team is exceptionally polite and efficient.

Withdrawals are instant, and that is fantastic. Generally, for me, once validated, I receive them the next day, except on holidays or weekends.

Because nothing is ever perfect, I will add two negative points:
1) The bookmaker is currently unavailable, so you will only have the casino offer for now.
2) If you are European, you always have to change your currency before starting a slot.

Aside from that, it met all my criteria. I also do not understand the negative comments about the RTP. I have had moments of great luck and moments of losses, which is normal. The casino always wins, and this one should be played as a leisure activity, do not forget that!

In short, a remarkable casino that ranks in my personal top 3, and I know that the negative points will be corrected in the future. I wish you all the best ❤️

Dear Lastios, Thank you for your thoughtful and detailed review! We’re honored to be ranked among your top three casinos, especially considering your experience with so many others. It’s wonderful to hear that our site design, extensive game selection, and recurring bonuses have exceeded your expectations. We’re particularly pleased that our 24/7 support team has made a positive impression with their politeness and efficiency—ensuring you feel well-supported is one of our top priorities. We’re glad to hear that you’ve found our instant withdrawal process fantastic, even if there’s a slight delay on holidays and weekends. We appreciate your understanding of the current limitations, such as the absence of a bookmaker and the need for European players to switch currencies before starting a game. Rest assured, we’re always working to improve, and your feedback is incredibly valuable in guiding those efforts. Your perspective on RTP is also insightful. Luck can be unpredictable, and we agree that it’s important to approach casino gaming as a form of entertainment. We’re thrilled that you’ve enjoyed your time with us, and we’re committed to addressing the areas you’ve mentioned to enhance your experience even further. Thank you again for your kind words and for being part of the Del Oro Casino community. Wishing you continued luck and enjoyment! ❤️ Warm Regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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