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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

In overall, the casino is really good, has good games, I'm pretty new in the online casinos but I can tell this one is easy to use and I won yesterday a couple of times, super recommended, just try it out!

Dear MayorTomK, Thank you for your review! We’re happy to hear that you’re finding Del Oro Casino user-friendly and enjoyable, especially as a newcomer to online casinos. It’s great to know you’ve had some wins and are recommending us. We appreciate your feedback and encourage you to reach out if you have any questions or need assistance. We’re here to support you and look forward to your continued enjoyment! Warm regards, Del Oro Casino

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I’ve been around the block with online casinos, and Del Oro Casino really impressed me. The deposits and withdrawals are nearly instant, making the whole process hassle-free. Their game selection is excellent, and customer service always goes the extra mile to ensure a smooth experience. Whether you’re new or experienced, Del Oro is a casino you can count on.

Dear Whest1941, Thank you for your review! We’re pleased to hear that Del Oro Casino has made a strong impression with our nearly instant deposits and withdrawals, as well as our excellent game selection. It’s great to know that our customer service team’s efforts to provide a smooth experience have stood out to you. We appreciate your endorsement and are here to support you whether you’re new to online casinos or a seasoned player. If you have any questions or need assistance, feel free to reach out. Warm regards, Del Oro Casino

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The variety of games keeps things exciting, and I’ve had some decent wins too. What stands out, though, is how fair everything feels—no hidden surprises, just honest gaming. The quick deposits and withdrawals are also a big plus.

Dear Peale1954, Thank you for your review! We’re glad to hear that our diverse game selection and quick deposits and withdrawals have contributed to an exciting and enjoyable experience. It’s great to know that you appreciate the fairness and transparency of our gaming environment. We value your feedback and are here to support you whenever you need. If you have any suggestions or need assistance, don’t hesitate to reach out. Warm regards, Del Oro Casino

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I’ve withdrawn over €40,000 without any delays, which speaks volumes about their efficiency. Their customer service is truly exceptional—always there when I need them, and they genuinely care about resolving any issues. Plus, being VPN-friendly is a huge advantage for me. If you’re searching for a casino that’s reliable and user-focused, Del Oro is the one to choose!!

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user avatar

Most legit and trustworthy casino on the market by a mile. Never have I withdrawn my money faster over €30,000 and they are amazing if you are having issues. VPN friendly which is a huge plus if providers are blocked in my region! I love you Del Oro Casino keep doing what you do.

Dear Mochiplaya, Thank you for your fantastic review! We’re glad to hear that Del Oro Casino stands out as the most trustworthy and reliable casino you’ve encountered. It’s great to know that our speedy withdrawals, especially for larger amounts, and our support for VPN users have made a positive impact on your experience. We appreciate your kind words and support. If you ever need assistance or have any feedback, don’t hesitate to reach out. We’re committed to maintaining the high standards that players like you enjoy. Warm regards, Del Oro Casino

user avatar

Awesome casino, I had a blast playing with all the games, I won a couple time but more importand it was fun!!! Few casinos offer this and I am happy to had found this casino, super recommended

Dear Kevinmayor1, Thank you for the awesome review! We’re thrilled to hear that you had a blast playing our games and found the experience fun and enjoyable. Winning is always a great bonus, but it’s fantastic to know that the fun factor stood out for you. We’re glad you discovered us and appreciate your strong recommendation. If you ever need anything or have any suggestions, feel free to reach out! Warm regards, Del Oro Casino

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Del Oro is a great casino, I have played in many online casinos and only a few have instant deposits and withdrawals del oro is one of them, the games are great and the customer service is excellent and always willing to go above expectations, I would recommend this casino to new and experienced casino players any time

Dear Nanidesuk, Thank you for your great review! We’re pleased to hear that our instant deposits and withdrawals, along with our game selection and customer service, have made your experience at Del Oro Casino exceptional. Your recommendation to both new and seasoned players is truly appreciated. If you have any feedback or need assistance in the future, we’re always here to help. Warm regards, Del Oro Casino

user avatar

I have played in over 100 casinos and this is this casino is truly special. I am a very big bettor and have high limits in this casino. Deposits are instant, withdrawals are instant and customer support are REAL people there to help 24/7.

My whole family plays on this casino only now and truly do recommend this for anyone that wants a great casino with great bonuses and is completely safe.

Dear BenjiSlots, Thank you for your incredible review! We’re thrilled to hear that, out of the many casinos you’ve experienced, Del Oro Casino stands out as truly special. It’s fantastic to know that our instant deposits and withdrawals, along with our dedicated 24/7 customer support, have met your high expectations. We’re committed to providing a top-notch experience for all our players, especially those who bet big. Your feedback is greatly appreciated, and we’re here to support you anytime you need it. Thanks for being a valued member of our casino! Warm regards, Del Oro Casino

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I’m pretty new to gambling, but I’ve tried out a few online casinos, and honestly, none of them compare to Del Oro Casino. From the get-go, it felt different in a good way. The games here have a really high RTP, which basically means you get better chances to win, and who doesn’t want that?
But what really makes Del Oro stand out is their customer support. Anytime I’ve had a question or something came up, they were quick to help, and they actually knew what they were talking about. It’s nice to feel like they care and have your back.
If you’re new to this or just tired of the same old stuff at other casinos, give Del Oro a shot. The high RTP and awesome support make it the best I’ve played at so far!

Dear Retiould1952, Thank you for sharing your experience with us! We’re delighted to hear that Del Oro Casino has made such a positive impression on you, especially as someone new to online gambling. It’s great to know that you’re enjoying our high RTP games and that our customer support team has been attentive and knowledgeable. We strive to make every player feel valued and supported, so your feedback means a lot to us. If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re glad to have you with us and hope you continue to enjoy your time at Del Oro Casino! Warm regards, Del Oro Casino

user avatar

I play in this casino at least 4 times a week. There is no reason to play anywhere else: I have high cashback no wager, I get deposit matches 3-4 times per week non sticky, the support is incredible, and withdrawals are instant.
There are so many casinos on the market it is truly hard to find a good one and I found this casino on another website but it really has been such a pleasure to be a part of the family.
I feel special whenever I play and I have won a lot of money here as well which is definitely a plus.
I don't know how the agents are awake literally 24/7 but it's something admirable. I have been a part of this casino for about 3 months and have already invited 6 of my friends to it as well.
I am not a huge review giver but keep up the good work Del Oro Casino you are 10/10 in my opinion.

Dear Jeffthompson, Thank you so much for your fantastic review! We’re thrilled to hear that you’ve been enjoying your time at Del Oro Casino and finding our high cashback offers, deposit matches, and instant withdrawals to your liking. It’s great to know that our 24/7 support has made a positive impact on your experience. We’re also delighted to hear that you feel valued and have had such success with us. Your recommendation to friends and your kind words mean a lot to us. If you ever need anything or have suggestions, we’re always here to assist. Warm regards, Del Oro Casino

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Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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