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Del Oro Casino

Item: Del Oro Casino
Rating: 9.1
Author: Goran G.

The casino is restricted in your country.

Our Rating CasinoRank

9.1/10

CasinoRank

Player Rating 309 reviews

9.4/10

309 reviews

Complaint Response 7 complaints

2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device.

Goran G.

What we like

24/7 live chat
Secure payment options
Quick withdrawals

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Del Oro Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://delorocasino.com/

Established

2023

Licences

Anjouan Gaming Board

Company

ANJ OF GOLD LIMITADA

Affiliate Program

Big Time Partners

Languages

English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish

Casino Type

Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time.

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos.

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review!

Deposit Methods

Visa, MasterCard, Skrill, Neteller, Paysafecard, Pix, oxxo, Interac, MiFinity, Bitcoin, Ethereum, Tether, Litecoin, Bank Wire Transfer, Jeton, TRON, Dogecoin, Cardano, Ripple, Bitcoin Cash, Binance, USD Coin, SPEI, Sepa, Rapid Transfer, Google Pay, Apple Pay

Minimum Deposit Amount

€10

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, MiFinity, Skrill, Pix, Interac, Jeton, Rapid Transfer, Bitcoin, Ethereum, Tether, Litecoin, TRON, Ripple

Minimum Withdrawal Amount

€7

Withdrawal Fees

Withdrawal Limit

USD 10,000 per day, USD 300,000 per month

Currencies

UAE dirhams, Argentine pesos, Australian dollars, Euros, US dollars, Brazilian reals, Canadian dollars, Swiss francs, Chilean pesos, Chinese yuan, Colombian pesos, Costa Rican colóns, Czech Republic korunas, Danish krone, Dominican pesos, Israeli new sheqels, Icelandic krónur, Indian rupees, Japanese yen, Macedonian denari, Mexican pesos, Nigerian nairas, New Zealand dollars, Peruvian nuevos soles, Polish zlotys, Romanian lei, Russian rubles, Swedish kronor, Singapore dollars, South African Rand, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, Dogecoin, Ripple, Binance Coin, ADA, TRON, British pounds sterling, Kenyan shillings, South Korean won

Verification Speed

0-48 hours

Pending Time

0-1 hours

Withdrawal Times

E-Wallets 0-1 hours
Crypto Currencies 0-1 hours
Bank Transfers 0-24 hours
Card Payments Not offered
Weekend Cashouts Yes
Progressive Jackpot Wins Paid In Installments

Payment Information and Options at Del Oro Casino

The casino supports a wide range of payment methods, and it’s a crypto casino, so that you can use cryptocurrencies.

The casino may take up to 2 working days to process your withdrawals, and you must also follow the verification process. The terms and conditions state that the casino reserves the right to pay you in increments if you withdraw more than $1,000, which, by industry standards, is a low amount. You can withdraw a maximum of $300,000 per month.

You can also have two pending withdrawals in your account at the same time, and you can only make one withdrawal request per 24 hours.

Game Providers

Nolimit City, Quickspin, Relax Gaming, Elk Studios, Games Global, Red Tiger Gaming, Playson, Spribe, 3 Oaks Gaming, BetGames, Turbo Games, Hacksaw Gaming, Pragmatic Play, NetEnt, Evoplay, Habanero, Pocket Games Soft, Yggdrasil Gaming, OneTouch Games, Mascot Gaming, SmartSoft Gaming, BGaming, Play'n GO, Thunderkick, Endorphina, Evolution Gaming, Ezugi, 7Mojos, VIVO Gaming, Push Gaming, GameArt, Wazdan, Big Time Gaming, Mobilots, Amatic Industries, Amusnet (Former EGT Interactive), Avatar UX, Aviatrix, Betsoft, Blueprint Gaming, Booming Games, Gamzix, NetGame, Novomatic, Playtech, Rival, Shady Lady, Spinomenal, Spinmatic Entertainment, Triple Cherry, TrueLab Games

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Games at Del Oro Casino

The casino offers a good selection of games, including plenty of online slots from top providers, including Relax Gaming, Quickspin and more. The casino has listed the top providers in the lobby so you can easily view their games.

There are ways to filter games to make your gaming experience more seamless, including sorting by category, in alphabetical order and by the game's rating. You can also use the search engine to pinpoint games.

If you prefer table games, you can switch to versions of blackjack, roulette and poker. The casino also has a selection of exclusive games that you’re unlikely to find anywhere else. In the live casino, you’ll find games from the likes of Evolution Gaming and more.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Del Oro Casino’s Commitment to Responsible Gambling

The casino is a responsible gambling operator, and they advise you to set deposit limits and time limits to maintain control of your gaming activities on their site.

They have a trained support team whom you can contact by email at any time. They have also listed links to a self-assessment or if you need help regarding a gambling addiction.

If you need to take a break, you can contact the casino to self-exclude.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support Languages

English

Customer Support at Del Oro Casino

Whenever you need help, you can launch the live chat feature, which is available from most pages of the casino. Live chat is open 24/7, and it lets you know if there is an agent online ready to help immediately or if you need to join a short queue.

We tested live chat and did not experience any queuing times, and the live chat agent was friendly and professional, so we have no concerns. The other good news is that live chat agents can support any language.

If you want help outside of Live Chat, you can also fill out a support form, and the casino can call you back or send a response to your email. You can also phone the casino, and they have listed the contact details in their help section.

Suggest an edit

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints

Submit complaint

Has not checked my KYC in over 2 weeks

Hello,

I uploaded my KYC to Del Oro casino over 2 weeks ago (Just prior to Dec 14th). They only request a selfie and a passport picture.

They have not changed from 'Verification Pending' status for over two weeks.

I have communicated with chat numerous times, and they say they are behind, but I should keep chasing. They keep telling me to email to chase. When I emailed and chased, I filled out a questionaire but the documents still have not been checked. I feel like I'm just emailing for the sake of it now.

My issue is that I have 70 euros in the account, I cannot withdraw as a result.

Help would be great.

Resolved

€70

Crypto Payout sent to an old stored address

Hi,
this is the second time the Casino sent my coins to an old wallet from me that isnt accessible anymore by me. 25 SEP and 28 NOV. Overall approximately 220 Euro.

It seems the Casinos has stored the address still in the backend, while the address you fill in frontend is not taken by the System. I explained many times to the Casino.
I found out on the blockchain which address this was. Fortunately I made a Screenshot of the payout including the address on Friday. This old wallet received the Funds, while they told me I am the only one who can decide which address they use.
Because of the sensitivity of data I can provide the screenshots to askgamblers.
Its clearly visible this address was wrong and the wallet was Not active since June 2025.

Due to this error I was AT no point able to receive any money or win an I think it would be fair to send me 600 EUR to a correct wallet. My deposits on friday werde around 1k Euro.

Due to the big Bug I recommend, they investigate their Systems. I also tried to solve this with the friendly Chat that doesnt answer anymore.

Rejected

Pending refund after 3 months

Very good afternoon. 3 months ago, the casino “Del Oro” asked me for the necessary documentation to process a refund of deposits made on their website, valued at about 1500 euros. After several messages with no response from “Del Oro”, I am contacting you to speed up -and finalize- the refund. I am sending a screenshot of the exchanged emails. You can see that the casino itself wrote to me on January 15 as follows:

"please provide an ID and a selfie which is necessary KYC in order for our team to issue a refund so we can save time throughout the process".

I rely on your help to resolve this matter. Thank you very much.

Resolved

€1500

Withdrawal FEE too high

I deposited €300, I won €1000 after a bonus hunt and I withdraw €1000 but the casino let me pay €990 FEE so I only received €10 in my bank account.

I had contact with live support but they keep telling me I have to talk with the financial team but they keep ignoring me.Then also some friends of me were playing slots and hunting it , they wanted to see who would have the best bonus pay out of the end of it, but because they played on the same IP address their accounts get blocked and the casino just took their money and never replied on them of just gave their deposit money back.

That’s not the way how you should handle things. It’s clearly written in their policy that you can cancel the bonus at any time and withdraw your winnings .

Resolved

Account closure with balance worth 3k euros

As of today, my account was closed apparently due to new regulations (people located in France had their account bein shut down). I didn't receive any email about it, but more importantly there is still money in my balance.
My balance is worth 3065 euros when my account was shut down today (8th of december 2024).

I sent an email to Deloro support but have not received any news yet.

Resolved

€3065

Del Oro withholding my winnings 980 EUR

Hi there.

I hope you are well.

I recently had a small win at Deloro Casino on the 17th September. The amount was €980.

My account is fully verified and I have had withdrawals previously.

When I tried to withdraw, the site said I needed to verify with a selfie. I inquired why, and live chat said they had noticed some 'bonus abuse' and as a result my account was temporarily blocked.
My winnings were then removed.
No firm reasons were given and no breaches of terms or details of the 'abuse' were stated.
They then alluded to believing that I was involved in some sort of bonus abuse group, but 'may have been mistaken' and asked me to send them a bank statement showing a transaction linked to my Neteller account, which I used for depositing. I did this the same day.
I have attached screenshots of the entire live chat conversation, from the beginning of the issue until my most recent communication to follow it up. I have highlighted the sections where the so called 'abuse' is mentioned.

I have made a formal complaint by email and have followed this up on a number of occasions, but I have not had any response. I have attached screenshots of all of the emails I have sent.
I have also attached relevant screenshots for you showing the win and the administration removal of the money.

Any help would be greatly appreciated.
Please don't hesitate to ask if you need anything more from me.

Kind regards.

Resolved

€980

Casino refusing to honor bonus terms agreed upon with live chat

So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(

Resolved

$2300

Complaint Statistics

Resolved 6

Avg. Amount $ 1,388

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

Review this casino

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Player rating

9.4/10 ● 309 reviews

Top reviews from our players

Hadd2000

1 year ago

10/10

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1 year ago

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1 year ago

10/10

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1 year ago

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1 year ago

10/10

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1 year ago

10/10

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1 year ago

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1 year ago

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