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Del Oro Casino is restricted in your country, please try these instead:

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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

I've experienced smooth withdrawals without any delays, which speaks to their efficiency. Their customer support is responsive and helpful, always ready to assist with any issues. The user-friendly design and variety of games are also positive aspects. Plus, their VPN-friendly policy is a useful feature.

Dear NathaliaCamargo, Thank you for your review! We’re pleased to hear that you’ve found our withdrawals to be smooth and efficient, and that our responsive customer support has been helpful. It’s great to know that you appreciate our user-friendly design, game variety, and VPN-friendly policy. If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to support you and enhance your gaming experience. Warm regards, Del Oro Casino

user avatar

In addition to its swift deposit and withdrawal processes, this casino shines with its exceptional customer support. They frequently offer generous bonuses, often with minimal or no wagering requirements.

Dear Natanaelsobreira, Thank you for your review! We’re pleased to hear that our swift deposit and withdrawal processes, along with our exceptional customer support, have made a positive impact. It’s great to know that you’ve appreciated the generous bonuses, especially those with minimal or no wagering requirements. If you have any questions or need assistance, feel free to reach out. We’re here to help and ensure you have a great experience. Warm regards, Del Oro Casino

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Every time I’ve reached out to customer support, they’ve gone above and beyond—not only resolving my issues but also surprising me with bonuses. I’ve received no-wager free spins and substantial match bonuses that actually feel attainable. It’s clear that they value players, offering rewards that make a real difference in your gaming experience. If you’re looking for a casino that genuinely cares, Del Oro is the one.

Dear Witerequinge, Thank you for your review! It’s fantastic to hear that our customer support team has consistently gone above and beyond, not only resolving your issues but also surprising you with bonuses. We’re delighted that our no-wager free spins and substantial match bonuses have enhanced your gaming experience. We’re committed to valuing our players and providing rewards that make a real difference. If you have any questions or need further assistance, don’t hesitate to get in touch. Warm regards, Del Oro Casino

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Beyond the instant deposits and withdrawals, their customer support is always eager to offer bonuses—often with no strings attached. I’ve received several no-wager bonuses just for being a loyal player, and their wager bonuses are fair and attainable. Combine that with an extensive game library and you’ve got a casino that truly knows how to keep its players happy.

Dear Squethe1989, Thank you for your feedback! We’re pleased to hear that our instant deposits and withdrawals, as well as our customer support’s bonus offerings, have contributed to your positive experience. It’s great to know you’ve enjoyed the no-wager bonuses and found our other bonuses fair and accessible. With our extensive game library, we aim to keep our players entertained and satisfied. If you have any questions or need assistance, feel free to reach out. Warm regards, Del Oro Casino

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Hassle-free withdrawals. Even more impressive is their customer support, which isn’t stingy when it comes to bonuses. Whether it’s a no-wager free spin or a generous match bonus, they’re always ready to make you feel valued. The fact that the bonuses often come with low or no wagering requirements makes them even more appealing.

Dear Morris, Thank you for your review! It’s great to hear that our hassle-free withdrawals and excellent customer support have made a difference. We’re pleased that our bonuses, particularly those with low or no wagering requirements, have added to your positive experience. We appreciate your feedback and are here to assist with any questions or needs you may have. Feel free to reach out anytime. Warm regards, Del Oro Casino

user avatar

The site’s interface is user-friendly, and the high RTP games give beginners a better chance to win, which helped me gain confidence. I quickly moved from small bets to bigger stakes, and Del Oro has supported that growth every step of the way. The quick payouts and responsive support are just the icing on the cake for what has been a very positive experience.

Dear Camesquill1987, Thank you for your review! We’re pleased to hear that our user-friendly interface and high RTP games have helped boost your confidence as you progressed from smaller bets to bigger stakes. It’s fantastic to know that our quick payouts and responsive support have enhanced your positive experience with Del Oro Casino. We’re here to support you as you continue your journey, so if you have any questions or need assistance, don’t hesitate to reach out. Warm regards, Del Oro Casino

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The customer support is great! They’re available 24/7 and always provide clear, helpful responses. It’s rare to find a casino where the support team is this knowledgeable about the games and willing to go the extra mile. The fairness of the games is also a standout feature here. I’ve never felt like the odds were stacked against me, and the transparency of the RTPs gives me confidence that I’m getting a fair shot :)

Dear Thens1981, Thank you for your review! We’re delighted to hear that our 24/7 customer support team has provided you with clear and helpful responses. It’s great to know that their knowledge and willingness to go the extra mile have made a positive impact on your experience. We’re also pleased that you appreciate the fairness of our games and the transparency of our RTPs. Your confidence in getting a fair shot is important to us. If you have any further questions or need assistance, feel free to reach out anytime. Warm regards, Del Oro Casino

user avatar

The betting limits are generous, and the payouts are pretty fast, even on large wins. When depositing they offer great bonuses, and the personalized service makes a big difference when you’re betting big. I also appreciate the range of payment methods available, making deposits and withdrawals straightforward. It's a reliable choice for those who like to play big.

Dear Fult1997, Thank you for your review! We’re pleased to hear that you’re enjoying the generous betting limits, fast payouts, and great bonuses at Del Oro Casino. It’s fantastic to know that our personalized service and variety of payment methods have made your experience smooth and enjoyable, especially when betting big. We appreciate your feedback and are here to support you with any needs or questions. If you ever need assistance, don’t hesitate to reach out. Warm regards, Del Oro Casino

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Being relatively new to online gambling, I was pleasantly surprised by Del Oro Casino. The games have a high RTP, making it easier to win, which is great for someone like me who’s still learning the ropes. But what really sets them apart is their customer support—prompt, knowledgeable, and genuinely helpful. If you’re looking for a reliable casino with great odds and even better support, Del Oro is the place to start!

Dear Hadd2000, Thank you for your review! We’re glad to hear that Del Oro Casino has been a pleasant surprise for you as you explore online gambling. It’s wonderful to know that our high RTP games and exceptional customer support have made a positive difference in your experience. We appreciate your feedback and are here to support you as you continue learning and playing. If you have any questions or need assistance, don’t hesitate to reach out. Warm regards, Del Oro Casino

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As a frequent player, I’ve tried many online casinos, but Del Oro stands out for its quick transactions and reliable customer support. I’ve had multiple high-stakes sessions here, and I’m always impressed by the speed and professionalism. My entire family now plays at Del Oro, and it’s easy to see why—it’s simply the best choice for anyone serious about online gaming.

Dear Somele, Thank you for your review! We’re pleased to hear that Del Oro Casino stands out for you with our quick transactions and reliable customer support. It’s fantastic to know that our speed and professionalism have made a positive impact, especially during your high-stakes sessions. We’re honored that your entire family now plays here and appreciate your recommendation. If you have any questions or need assistance, we’re always here to help. Warm regards, Del Oro Casino

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Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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