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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

I’ve got to say, I’m really enjoying my time at this casino. The vibe here is just right—chilled but buzzing with excitement. The games are super fun, and I always feel like I’ve got a good shot at winning big. Plus, the staff are friendly and make the whole experience enjoyable. If you’re looking for a great spot to test your luck and have a good time, this place is definitely worth a visit.

Dear Prifead, Thank you for your review! We’re thrilled to hear that you’re enjoying the relaxed yet exciting atmosphere at Del Oro Casino. It’s great to know that you find the games fun and feel confident about your chances of winning big. We appreciate your kind words about our friendly staff and are glad they’ve contributed to your enjoyable experience. If you have any questions or need assistance, don’t hesitate to reach out. Warm regards, Del Oro Casino

user avatar

i’m a huge football fan and love casino games, so finding this casino was a win-win. After catching an exciting match, I enjoyed playing some slots and hit a nice win. The variety of games keeps things fresh, and the quick payouts are a bonus. If you’re into both football and casino games, this place is definitely worth

Dear Dents1991, Thank you for your review! It’s fantastic to hear that Del Oro Casino has been a great match for both your love of football and casino games. We’re glad you enjoyed hitting a nice win and that our variety of games and quick payouts have added to your experience. We appreciate your feedback and hope you continue to enjoy both the excitement of the games and the smooth payouts. If you have any questions or need assistance, feel free to reach out. Warm regards, Del Oro Casino

user avatar

I’m really into slots, and this casino has become my top choice. The variety is awesome—there’s always something new to try. I’ve had a few big wins, and the payouts are quick. If you love slots, this place is worth checking out :P

Dear Caughly, Thank you for your review! We’re excited to hear that Del Oro Casino has become your top choice for slots. It’s great to know that you’re enjoying our wide variety of games and that you’ve experienced quick payouts with your big wins. We appreciate your recommendation and hope you continue to have a fantastic time with us. If you need any assistance or have suggestions, feel free to reach out. Warm regards, Del Oro Casino

user avatar

My wife and I both love playing at online casinos, and it’s become one of our favorite ways to unwind together. We recently discovered this casino, and it’s quickly become our go-to spot. The variety of games means there’s always something new for us to try, whether we’re in the mood for slots, table games, or just some lighthearted fun.

One night, we decided to play together, taking turns on a slot game. We were just having a good time, laughing and chatting, when we suddenly hit a big win. The excitement was unreal! What made it even better was how quickly we got the payout—it was in our account the next morning.

Playing here has become a fun little tradition for us, and we both love the experience. It’s a great way to relax and enjoy some quality time together, with the added bonus of a potential win.

Dear Dickent, Thank you for your wonderful review! We’re thrilled to hear that Del Oro Casino has become a favorite spot for you and your wife to unwind and enjoy quality time together. It’s fantastic to know that you’re enjoying the variety of games and that your big win added to the excitement of your experience. We’re glad to hear that your payout was processed quickly and that playing here has become a fun tradition for both of you. If you have any questions or need assistance, we’re always here to help. Warm regards, Del Oro Casino

user avatar

I’ve had so much fun at Del Oro Casino! The game selection is amazing, and the site is super easy to use. I’ve had great wins and fast payouts. Definitely recommend giving it a try!

Dear Fiening, Thank you for your review! We’re delighted to hear that you’ve been having so much fun at Del Oro Casino. It’s great to know you’re enjoying our game selection, user-friendly site, and fast payouts. We appreciate your recommendation and hope you continue to have a fantastic experience. If you need any assistance or have suggestions, feel free to reach out. Warm regards, Del Oro Casino

user avatar

I had been playing at this casino for a while, just enjoying the variety of games and the smooth experience. One evening, I decided to try my luck on a slot I hadn’t played before. I couldn’t believe it when I hit a massive jackpot—way more than I ever expected to win!

My heart was racing, and I was a bit nervous about how long it might take to get the money. But to my surprise, the withdrawal was processed instantly, and the money was in my account within minutes. It felt unreal, like a dream come true

This experience made me a firm believer in this casino. The game variety, the quick payouts, and the responsive support team make it a top choice. If you’re looking for a reliable place to play, I can’t recommend this casino enough.

Dear Magard, Thank you for sharing your amazing experience! We’re thrilled to hear about your huge jackpot win and how quickly your withdrawal was processed. It’s great to know that our game variety, instant payouts, and responsive support team have made such a positive impact on your gaming experience. We appreciate your recommendation and are here to support you whenever you need. If you have any questions or need assistance, don’t hesitate to reach out. Warm regards, Del Oro Casino

user avatar

I found this casino by chance, and it quickly became a favorite. The variety of games is great, and the site is super easy to use, which is a big deal for me since I’m not the best with tech. The support team is always friendly and quick to help, and I was impressed when my withdrawal showed up in my bank account in seconds!!!!

Dear Thement, Thank you for your review! We’re thrilled to hear that Del Oro Casino has quickly become a favorite for you. It’s wonderful to know that you’re enjoying our variety of games and find the site easy to use. We’re also delighted that our friendly support team and rapid withdrawal process have made a positive impression. If you ever need any further assistance or have suggestions, feel free to reach out. Warm regards, Del Oro Casino

user avatar

Del Oro Casino stands out with its variety of providers and slots. The site is easy to use, and the support team is always available, friendly, and quick to help. Withdrawals are usually fast, showing up the next day unless it’s a holiday or weekend. The bonuses are generous, and the support is excellent. The lack of a sportsbook and the need to switch currency if you're in Europe are small downsides. Despite these, Del Oro is in my top 3 casinos, and I believe they’ll fix the few issues.

Dear Fationeten82, Thank you for your review! We’re pleased to hear that you appreciate our variety of providers and slots, as well as our user-friendly site and responsive support team. It’s great to know that you find our withdrawals generally fast and our bonuses generous. We also appreciate your feedback on the lack of a sportsbook and the currency switch for European players. We’re always working to improve and will keep your suggestions in mind. If you have any further questions or need assistance, don’t hesitate to reach out. Warm regards, Del Oro Casino

user avatar

The design of the site is user-friendly, and the support team is available every time I've needed them, always polite and efficient. Withdrawals are usually instant, arriving the next day unless it’s a holiday or weekend. The bonuses are generous, and the support is top-notch. However, the absence of a bookmaker and the need to change currency if you’re European are minor drawbacks. Despite that, it ranks in my personal top 3 casinos.

Dear Yoution, Thank you for your review! We’re glad to hear that you find our site design user-friendly and that our support team has been polite and efficient in addressing your needs. It’s great to know that our withdrawals are generally instant and that you appreciate our generous bonuses. We also appreciate your feedback about the absence of a bookmaker and the currency change for European players. We’re always looking to improve and will take your comments into consideration. If you have any other suggestions or need assistance, feel free to reach out. Warm regards, Del Oro Casino

user avatar

Instant withdrawals have been a game-changer for me, and their 24/7 customer support is always on point, offering professional and prompt assistance. The slots are diverse and the promotions are generous, making every session enjoyable. Del Oro is a reliable choice for anyone looking for a top-tier online casino experience ❤️‍🔥

Dear Mougge, Thank you for your review! We’re excited to hear that our instant withdrawals and 24/7 customer support have been so beneficial for you. It’s great to know that our diverse slots and generous promotions are adding to your enjoyment. We appreciate your feedback and are here to help with any needs or questions you might have. If you ever need anything, don’t hesitate to reach out. Warm regards, Del Oro Casino

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Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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