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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

I recently received an email offering free spins at Del Oro Casino, so I decided to give it a shot. To my surprise, I managed to win $20 with those spins! That win got me, so I decided to stick around.

The first thing I noticed was how easy the verification process was. All I had to do was upload my ID and a quick selfie, and I was verified in 3 hours. No hassle, just a straightforward process than I could withdraw my winnings quickly.

Speaking of withdrawals, I was really impressed with how fast everything was. I requested a withdrawal, and the money was in my account almost instantly. I've tried other online casinos before, and none have been this efficient.

On top of all that, the support team at Del Oro Casino was simply lovely. They were friendly, helpful, and made the whole experience even better. Whether I had a question about the bonus or just needed some assistance, they were there with quick and kind responses.

Overall, my experience with Del Oro Casino has been excellent. Winning with free spins was just the beginning, the easy verification, fast withdrawals, and outstanding support have made me a fan. I’m definitely coming back for more!

Dear RobCrypt, Thank you for your wonderful review of Del Oro Casino! We’re thrilled to hear that your experience has been so positive, from the easy verification process to the fast withdrawals and, of course, those lucky free spins! It’s great to know that our efficient service and friendly support team have made a difference in your gaming experience. We’re grateful for your feedback and look forward to continuing to provide you with an excellent experience. If you ever need anything or have more questions, don’t hesitate to reach out. Warm regards, Del Oro Casino

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This casino is fantastic. There’s a huge selection of slots to choose from, which is a major plus. I requested a withdrawal, and it was processed instantly—I had the funds in my bank account the same day. The customer support has also been excellent—always quick to respond and very helpful. Overall, I’m really happy with the service and speed here.

Dear MikeTheGreat, Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying our wide selection of slots and that our instant withdrawal process met your expectations. It’s also fantastic to know that our customer support team has been helpful and responsive. Your satisfaction is our top priority, and your feedback means a lot to us. If there’s anything more we can do for you, please don’t hesitate to reach out. Warm regards, Del Oro Casino

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I wasn’t expecting much from this site at first, but I’ve been pleasantly surprised since joining about a month ago. The experience has been fantastic! I’m particularly fond of earning points with my wagers, and their shop where you can exchange those points for large sets of free spins is a standout feature.

Dear NatanScroll, We're so glad to hear that you’ve had a fantastic experience with us! It’s great to know you’re enjoying the rewards system and the free spins in our shop. We strive to offer unique features that enhance the gaming experience, so your feedback is greatly appreciated. If you have any more thoughts or need assistance, we’re always here to help. Keep enjoying the game! Warm regards, Del Oro Casino

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I needed some assistance, and the support team was there right away—super friendly and eager to help, even offering bonuses. The variety of games is massive, and navigating the site is a breeze. What I love most, though, is how quickly the payments are processed—I got my winnings in my account within minutes!

Dear dmacanps, Thank you for your review! We’re pleased to hear that our support team was able to assist you promptly and that you found them friendly and helpful. It’s great to know that you’re enjoying our extensive game variety and easy-to-navigate site. We’re especially glad to hear that you were impressed with the speed of our payment processing, with your winnings arriving in minutes. Your satisfaction is our priority, and we look forward to continuing to provide you with an outstanding gaming experience. Warm regards, Del Oro Casino

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One of the highlights for me is the fast payouts; my winnings were transferred to my bank account almost instantly! Plus, they frequently offer generous bonuses, including no-wager bonuses for loyal players, which is a fantastic perk.

Dear Stuart67, Thank you for your review! We’re thrilled to hear that you’ve been impressed with our fast payouts and that your winnings were transferred to your bank account almost instantly. It’s great to know that you also appreciate our generous bonuses, including no-wager bonuses for loyal players. We value your feedback and are here to support you with any questions or needs you may have. We look forward to continuing to enhance your gaming experience. Warm regards, Del Oro Casino

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It's a fantastic online gaming experience. The slot selection is diverse and engaging, offering endless fun and excitement. Their 24/7 customer service is reliable and always there when you need help. One of the standout features is the instant withdrawal process, making it quick and easy to access your winnings. I really enjoy this casino 👍

Dear Soms1999, Thank you for your feedback! We’re pleased to hear that you’re enjoying the variety of our slot selection and finding our 24/7 customer service both reliable and supportive. It’s wonderful to know that our instant withdrawal process is making your experience even better. We appreciate your kind words and are here to assist with any needs or questions you may have. We look forward to continuing to provide you with an exceptional gaming experience. Warm regards, Del Oro Casino

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Dear Alfulthe90, Thank you for your review. We’re delighted to hear that, after your experiences in the lively casinos of Las Vegas, you’ve found Del Oro Casino to be a fantastic addition to your online gaming journey. We appreciate your feedback and look forward to continuing to provide you with an exceptional gaming experience. Should you have any questions or require assistance, please do not hesitate to reach out. Warm regards, Del Oro Casino

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Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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