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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

I've been playing at this online casino for a while now, and it's my go-to place. The endless promotions and bonuses are what initially drew me in, but it's the overall player-friendly atmosphere that has kept me loyal. The support team is always willing to enhance your experience with additional bonuses, and the instant withdrawals mean you never have to stress about cashing out quickly. It's a top-notch casino that caters to all your needs!

I've played at quite a few online casinos, but this one really knows how to treat its players. The constant flow of promotions and bonuses is incredible. What's more, the support team is always ready to offer extra bonuses, making every gaming session exciting and rewarding. Whether it's daily, weekly, or seasonal promotions, there's always something that keeps me coming back for more. A fantastic place for anyone who loves getting a little extra!

Okay, but seriously, this casino is amazing! The RTP is off the charts, and with instant withdrawals, I can enjoy my winnings right away. The constant bonuses and promotions are the icing on the cake. Plus, the support team is so friendly, it feels like chatting with old friends!

It's also VPN friendly! This is great!

I've never encountered such a helpful and friendly support team. They're available 24/7 and always go above and beyond to assist with any questions or concerns. They even surprised me with a bonus just for being a loyal player! This level of customer service is truly exceptional.

This casino knows how to treat its players right! Constant promotions, free spins, deposit bonuses - you name it, they got it! The support team is super generous too, always willing to throw some extra goodies your way. I've never felt so appreciated as a player. Highly recommend!

Dear l4wr3nc3T, Thank you for sharing your fantastic experience with us! We’re delighted to hear that you feel appreciated and valued as a player at Del Oro Casino. Our constant promotions, free spins, and deposit bonuses are all part of our commitment to rewarding our players, and it’s great to know that you’re enjoying them. We’re also glad that our support team has been able to enhance your experience with their generosity and willingness to go the extra mile. Your recommendation means the world to us, and we’re thrilled to have you as part of our community. Thank you for choosing Del Oro Casino, and we look forward to continuing to provide you with the best possible gaming experience. If you ever need anything, just let us know! Warm regards, Del Oro Casino

user avatar

I've been playing online for years and this is hands down the BEST experience I've ever had. The games are fair with amazing RTP, I actually win regularly! And the withdrawals? INSTANT! No more waiting days for my winnings. Plus, the support team is incredible, always helpful and showering me with bonuses. If you're looking for a new casino, look no further!

Dear TyroneA44, Thank you for your amazing feedback! We're thrilled to hear that Del Oro Casino has been the best online gaming experience you've ever had. It's fantastic to know that you're enjoying our games, with their fair RTP, and that our instant withdrawals have made a positive impact on your gaming experience. We also appreciate your kind words about our support team and the bonuses you’ve been receiving. We strive to make every player feel valued and supported, and it’s wonderful to hear that our efforts are making a difference. Thank you for choosing Del Oro Casino, and for recommending us so highly! We're excited to continue providing you with an exceptional gaming experience. If you ever need anything, we’re just a message away. Warm regards, Del Oro Casino

user avatar

This is what a real casino looks like. The best user experience (the games are easy to use), great customer service, fair games, highly secure, and fast deposit/withdrawal of funds. Thank you

Dear Emily.smith98, Thank you for your wonderful review! We're delighted to hear that you consider Del Oro Casino to be what a real casino looks like. It's fantastic to know that you enjoyed the user experience, found our games easy to use, and appreciated the fairness and security we prioritize. Your compliments on our customer service and the speed of our deposits and withdrawals are greatly appreciated. We strive to provide the best experience for our players, and your feedback lets us know we're on the right track. Thank you for choosing Del Oro Casino, and we look forward to continuing to provide you with exceptional service and gaming experiences. If you ever need anything, don’t hesitate to reach out! Warm regards, Del Oro Casino

user avatar

Just got out of the casino with some nice winnings and I got to tell you the withdrawals are fast I mean like really fast, 0 inconveniences to get it deposited in my account.

Dear Alex999star, Thank you for sharing your feedback! We're excited to hear that you had a great experience with our fast withdrawals. It's fantastic to know that you were able to enjoy your winnings without any inconveniences. We strive to make every part of your time at Del Oro Casino smooth and enjoyable, and your positive experience with our withdrawal process is exactly what we aim for. If you have any questions or need assistance in the future, we're always here to help. Congratulations on your winnings, and we look forward to seeing you again soon! Warm regards, Del Oro Casino

user avatar

I recently started playing at Del Oro Casino, and honestly, I never thought I would find such a good casino. The variety of games is incredible, with everything from slots to live games that really make you feel like you’re in a real casino. And for those who like cards, like me, Del Oro has a selection that doesn’t disappoint.

Another thing that surprised me was how easy it was to deposit and withdraw money. At other places, I always ended up having to wait for withdrawals, but here, everything is instant. That really won me over.

The customer support is very fast. The staff are super friendly and always willing to help, not to mention that they are available 24/7. I have nothing to complain about, on the contrary, only praise. If you’re looking for a place to play, I recommend Del Oro with my eyes closed!

Dear Joseph777, Thank you so much for taking the time to share your experience with Del Oro Casino! We're thrilled to hear that you're enjoying the variety of games, especially our selection of card games. It's fantastic to know that our fast deposit and withdrawal process has made your gaming experience even better—your feedback on this is invaluable. We're also delighted that our customer support team has left a positive impression on you. Providing friendly and efficient service 24/7 is one of our top priorities, and it's great to see that reflected in your experience. Your recommendation means a lot to us, and we're glad to have won you over. Keep enjoying your time at Del Oro Casino, and if you ever need anything, remember that we're here to help. Happy gaming! Warm regards, Del Oro Casino

user avatar

I must admit that I went into Del Oro Casino without many expectations, but I ended up being pleasantly surprised. The game catalog is huge! It has everything from slots to live games, and I've spent hours and hours exploring everything they have to offer. And look, the card games are so good that I even felt like I was in a physical casino.

What caught my attention the most, besides the games, was how easy it was to make deposits and withdrawals. Everything is very fast and practical, especially withdrawals, which are instant, something I've never seen anywhere else.

And to top it all off, the customer support is incredible. The attendants are super friendly and always available to help. Playing at Del Oro has truly been an excellent experience, and I can only recommend it to anyone looking for a quality online casino.

Dear JonnyCasino, Thank you for your fantastic review of Del Oro Casino! We’re thrilled to hear that you’ve been pleasantly surprised by our extensive game catalog and the immersive experience of our card games. It’s wonderful to know that our fast and practical deposit and withdrawal processes, especially the instant withdrawals, have made a positive impact on your experience. We’re also delighted that our friendly and responsive customer support team has contributed to your enjoyment. Your recommendation means a lot to us, and we’re excited to continue providing you with a top-notch gaming experience. If you need anything or have further feedback, we’re always here to help. Warm regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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