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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

The deposits and withdrawals at DelOroCasino are instant, which is a huge advantage I haven’t seen at other casinos. I’ve been a member for over four months now, and it's easily the best online casino I’ve ever played at. Their customer support is excellent, available 24/7, and always friendly and professional. There’s a fantastic variety of slots, and the promotions and bonuses are very generous. I always feel secure with my money, and they are incredibly reliable.

Dear CristinaViana, Thank you for your wonderful feedback! We’re delighted to hear that Del Oro Casino stands out as the best online casino you’ve played at. It’s great to know that our instant deposits and withdrawals have been a significant advantage for you. We’re also pleased to hear that you’ve had positive experiences with our 24/7 customer support and that our team has been both friendly and professional. It’s fantastic that you’re enjoying our variety of slots and finding our promotions and bonuses generous. Your sense of security and reliability is exactly what we aim to provide, and we’re thrilled to have earned your trust. Thank you for being a valued member of our community, and if you ever need anything or have any questions, we’re always here to help. Warm regards, Del Oro Casino

user avatar

This online casino has been amazing! The instant withdrawals are a game changer, and the high RTP on the games means more chances to win. The live chat support is always available and super helpful, making every experience smooth. Plus, the constant promotions and bonuses keep things exciting. Highly recommend if you want a reliable and rewarding casino experience!

Dear MaxRider99, Thank you for your fantastic review! We're thrilled to hear that you’ve had an amazing experience at Del Oro Casino. Instant withdrawals truly are a game changer, and we’re glad they’ve made a positive impact on your gaming. It’s also great to know that you’re enjoying the high RTP on our games and that our live chat support has been there to assist you whenever needed. We strive to keep the excitement going with our constant promotions and bonuses, and it’s wonderful to hear that they’ve added to your enjoyment. Your recommendation means a lot to us, and we’re delighted to be your go-to choice for a reliable online casino experience. If you ever need anything or have any questions, don’t hesitate to reach out. We’re always here to help! Warm regards, Del Oro Casino

user avatar

Gave them 10/10 because the actual service is good. Support is instant. Verifications a few hours. Game selection is good for me. Bonus Terms are above standard. Read terms. The payout was faster than the big boys. Instant. Very very personal. A very honest and safe casino 100%.

Although random, payouts were completely awful after 7000 in deposits. I didn’t really enjoy my play. I was betting and betting and nothing was hitting. Random but not enjoyable. Apple Pay doesn’t work in Canada. If bonus funds used then max win is 10x. Positive things is no max bet when bonus kicks in.

Dear Johnnygotthebone, Thank you for taking the time to share your honest feedback with us. We’re glad to hear that you found our service, support, and verification processes satisfactory, and that our game selection and bonus terms met your expectations. It’s great to know that our payouts were fast and that you felt safe and valued at Del Oro Casino. We’re sorry to hear that your recent gaming experience wasn’t as enjoyable due to the outcome of your bets. While the randomness of results can sometimes be frustrating, we appreciate your understanding of this aspect of gaming. Your feedback about Apple Pay in Canada and the bonus terms is valuable, and we’ll continue to look into ways we can improve our offerings and services to enhance your experience. We appreciate your praise for the positive aspects you highlighted, including the absence of a max bet when using bonus funds. Your insights are important to us, and we hope to provide you with a more enjoyable experience in the future. If you have any other concerns or suggestions, please don’t hesitate to reach out. We’re here to help! Warm regards, Del Oro Casino

user avatar

This casino checks all the boxes for me:

Great games, high RTP, generous bonuses, instant withdrawals, and 24/7 live chat support. They've also gone the extra mile by being VPN-friendly, which shows they care about their players' privacy. I highly recommend this casino to anyone looking for a fun and rewarding online gaming experience!

Dear JoyEileen1989, Thank you for your fantastic feedback! We’re so pleased to hear that you’re enjoying the great games, high RTP, generous bonuses, and instant withdrawals at Del Oro Casino. We strive to offer an exceptional gaming experience, and it’s wonderful to know that our 24/7 live chat support has been helpful to you. We’re also glad that our VPN-friendly approach stands out to you. Player privacy and convenience are important to us, and we’re committed to going the extra mile to show that we care. Thank you for being part of our community and for sharing your positive experience. If you ever need assistance or have any questions, we’re always here to help! Warm regards, Del Oro Casino

user avatar

I've tried a lot of online casinos, but this one stands out from the rest. The service is exceptional – the live chat team is always available, and they're always willing to help. The games are top-notch, with high RTP and a great selection to choose from.

I also appreciate the fact that they're VPN-friendly – it's a small touch, but it shows they care about their players' privacy. The bonuses are a great incentive to keep playing, and the instant withdrawals are just incredible.

Overall, I'm so impressed with this casino, and I highly recommend it to anyone looking for a great online gaming experience.

Dear MichaelYrdmin, Thank you for your wonderful review! We’re thrilled to hear that Del Oro Casino stands out among the many online casinos you’ve tried. It’s great to know that our exceptional service, especially through our live chat team, has made a positive impression on you. We pride ourselves on being available and helpful at all times. We’re glad you’re enjoying our top-notch games with high RTP and the variety we offer. Your mention of our VPN-friendly policy is appreciated; player privacy is important to us, and we’re happy that this feature adds to your positive experience. Your satisfaction with our bonuses and instant withdrawals is exactly what we aim for, and we’re delighted to have exceeded your expectations. Thank you for highly recommending us, and for being a valued member of our casino community. If there’s ever anything you need, please don’t hesitate to reach out. We’re here to make your experience the best it can be! Warm regards, Del Oro Casino

user avatar

Finally, an online casino that understands what players want! This site is generous with bonuses, both for new and existing players. I've never had to wait long for a withdrawal, and the instant payouts are a game-changer.

The live chat support is available 24/7, and they're always super helpful and friendly. I also appreciate that they're VPN-friendly, which gives me peace of mind 10 stars deserved!

Dear JCStrix1a1, Thank you so much for your fantastic review! We're thrilled to hear that you’re enjoying the bonuses and fast payouts. Our team works hard to ensure that our players have the best possible experience, so it’s great to know we’re hitting the mark for you. If you have any suggestions or need assistance, feel free to reach out. Happy gaming! Warm regards; Del Oro Casino

user avatar

While looking for casinos that allow you to play with VPN I came across Del Oro casino. The casino operates with a gambling license issued by the government of Curacao so I believe it can be trusted. The sign up process is quick and the casino lets you play in more than 15 currencies and more than 10 cryptocurrencies. The minimum amount for deposit is €10 and the minimum cashout amount is €20. The payment methods at the casino are Skrill, Neteller, mifinity and for Crypto currencies there are more than 8 crypto wallets.
The casino has more than 40 slot providers that come together to give you more than 5000 slots. Some of the providers listed at the casino are BTG, Playngo, Blueprint, hacksaw and pragmatic play. The casino gives you a generous first deposit bonus of 150% and you can claim a bonus up to €1500. The bonus needs to be wagered 35x in 30days. During bonus play your real balance is wagered first and if you want to cancel the bonus and withdraw your winnings you can do that but please be aware that the bonus amount will be removed as the bonus sticky. I played at this casino as it is a VPN friendly site and I wanted to play pragmatic slot but unfortunately the casino applies jurisdiction policy on site which means if the provider has been restricted from a certain region then you cannot play that slot even if you use VPN.
If you play at this casino with NZD currency you will have to choose a different playing currency as the games do not support NZD currency. The live chat is available 24x7 and is very helpful. I only made one deposit at the casino and during my session the games kept freezing. According to the casino cashouts are processed in under 24 hours.

The site is really slow to navigate. The casino allows VPN but its of no use as restrictions are applied on the basis of your country registration at the casino and not just the provider.

Dear Blackjax, Thank you for taking the time to write this review we really appreciate it! There are a few things I think you were confused about so we can clear it up here :) 1. The 150% bonus is NON-STICKY and all of our bonuses are NON-STICKY which means that you can always cancel the bonus if you win a jackpot with your real money. You deposit $100 and you get $150 bonus. You first wager the $100 and then you wager with the $150. If you make a jackpot on your first $100 then you don't need to continue to wager. 2. Maybe you had some trouble activating the vpn but once you activate a vpn you can play on any provider you just need to make sure that the country you are activated in, is supported by the provider. If you want to play pragmatic play you must select the VPN on a country that supports Pragmatic play. Our customer support team is there 24/7 and can guide you through the best countries. In terms of slow navigation, it could be due to your vpn. Once you connect a vpn it slows down internet speed. We always recommend to be somewhere with good internet so the vpn doesn't ruin the experience too much. Please let us know if you need further clarification as we will be happy to answer any more questions you may have! Welcome to the Del Oro Community. Warm regards, Del Oro Casino

user avatar

This place has totally won me over! Their live support is just incredible—always there when you need them, super patient, and really helpful. The instant withdrawals have changed the game for me. It’s so convenient to just take out my winnings right away. The best part? The RTP is higher than any other casino I've tried, which means more wins for me! Plus, the support team is always throwing bonuses my way, making every play session feel special. With all the non-stop promotions, I never run out of reasons to play. This casino feels like it was made for gamers like me!

Okay, I've gotta say, I'm really impressed with this online casino. Many times I've complained about slow payouts and unhelpful support... Well, forget about all that! This place has lightning-fast withdrawals (like, seriously, instant!) and their live chat support is amazing. They answered my questions super fast and were actually helpful. Plus, the games seem to have a really good RTP, I've actually been winning more often!

I'm honestly shocked by how much I love this casino. It's not just the games, although those are great too. It's the whole experience. They really seem to care about their players. They have 24/7 live support that actually helps, they're super generous with their bonuses, and their payouts are insanely fast. Seriously, give them a try! You won't regret it.

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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