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Coin Palace Casino

Player Rating 17 reviews
6.6/10
17 reviews
Complaint Response 3 complaints
3 days avg. 3 complaints
What we like
  • Convenient, fast, and safe banking
  • Completely instant-play
  • Available on most mobile devices and desktops
  • Live chat support available 24/7
  • Secured with SSL encryption
  • Proven fair by iTech Labs
  • Belongs to the exclusive group of Certified Casinos
What we don’t like
  • No phone support available
  • Not available to players in the UK, US and Spain
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Coin Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.coinpalace.io
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

Coin Palace Casino is a bitcoin casino that also accepts conventional currencies. The online casino offers a premium line-up of SoftSwiss, NetEnt, Microgaming, Endorphina, Amatic, Betsoft, Ezugi and Pocket Dice slots. Coin Palace Casino ensures that players from all over the world can enjoy fast and free transactions in and out of their casino accounts. Coin Palace Casino has been awarded the prestigious AskGamblers Certificate of Trust. The casino is licensed by the Curacao eGaming.

Restricted Countries and Territories

Coin Palace Casino expressly prohibits players from the United States and its territories, the United Kingdom, and Spain. All other players are welcome but should check to make sure their government does not prohibit offshore online gambling.

Mobile Gaming

The entire collection of games at Coin Palace Casino is compatible with players who own an iPhone, iPad, or Android mobile device. Players don’t even have to worry about downloading an app: once they load the casino’s website on their mobile browser, they can start playing immediately. This mobile casino provides a thrilling gaming experience on the go.

Security and Fairness

Although bitcoin removes many of the risks conventionally associated with deposits and withdrawals, Coin Palace Casino still uses SSL encryption on all pages on its website. This protects players from having their accounts compromised, preventing hackers from stealing player funds.

All of the games at Coin Palace Casino are routinely audited by iTech Labs, a leading independent testing firm. These tests show that the games are all powered by a genuine random number generator, guaranteeing fair results for all players. The fact that it belongs to the exclusive group of Certified Casinos also serves as proof of its trustworthiness.

StallCation

Complaints

Read the complaints other players have left for Coin Palace Casino. Learn more about complaints.

Show all complaints
Coin Palace Casino - Stalling payment and unresponsive
Hello, I played on coin palace casino on the 12th of November..I won a big amount while I was playing..I continued my playing and won some more..after playing a while I want to withdraw a little from my profits.. I uploaded my documents it was verified like instantly..So I thought this is a fast casino.. I tried to enter the chat to see if everything was fine with my documentation I got no responds.. After 1 day I try to get in the chat it was out of service I tried to sent emails to the VIP manager who welcomed me I sent like 4-5 emails to the support all unresponsive..2 days ago I came into the chat and ask a question about my withdraw: 21:30 Player player: what is wrong wit my withdraw? 21:30 Coinpalace - Live Chat: Sorry, I can't really tell but we'll try to proceed it as soon as possible. 21:31 Coinpalace - Live Chat: Please, accept our apologies for keeping you waiting. As the chat continued.. 21:32 Players : My mails ain't being responded to 21:33 Players: the chat is unreachable 21:33 Coinpalace - Live Chat: Sorry, our managers need to check your withdrawal more thoroughly, we'll proceed it as soon as they'll be done with that. Its strange behavior my money is sitting stuck at my account I can play with it but the support is unreachable for me and I don't know what is going to happen I don't get any clear answers I want to ask there head depertmant to answer my emails like every normal casino..and don't let me in the dark for what is going to happen.. Thank you Askgamblers. Regards A big gambler
staus Unresolved
€25246
Coin Palace Casino - Unable to process withdrawal back to my credit card, really?
Hello I joined this Casino as was a certified Casino on Ask Gamblers... I have deposited previously to this casino 4 times and this is my first experience of withdrawing. On the 10th October at 8:33 after meeting wagering for bonus funds I was able to put a withdrawal through of 270 euros back to my bank card. The next day I checked my Coin Palace Account only to find the funds returned back in my balance at 1:29 on the 11th October. I checked my emails to find this.... Dear Player, Unfortunately, your withdrawal cannot be sent to the card that you have provided. In order to process it, please make a minimum deposit via Skrill or Neteller (10$) and request the withdrawal via one of these payment methods. As soon as you do so, we will process your withdrawal. Besides, you can do it via Bank Transfer. Sorry for causing any inconveniences! Best regards, Coinpalace Support Team! Confused as to what the problem could be as I always use this cards on other Casino's with no problems I contacted live help. This was the answer I got to the problem... 12:07 Your Question: 12:07 Please wait and one of our operators will be with you shortly. 12:10 You are now chatting with Coinpalace - Live Chat 12:10 Coinpalace - Live Chat: Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь? 12:10 Lauren: hello do you allow withdrawals to visa cards please? 12:12 Coinpalace - Live Chat: Unfortunately, your withdrawal cannot be sent to the card that you have provided. In order to process it, please make a minimum deposit via Skrill or Neteller (10$) and request the withdrawal via one of these payment methods. 12:13 Lauren: Why can it not though? you allowed me to deposit a number of times from that card and I have never had problems withdrawing to it before? 12:14 Coinpalace - Live Chat: Sorry, I do not know. I have provided your unsuccessful withdrawal. As soon as I get answer, I will contact you via email. 12:15 Lauren: what other options do I have for withdrawal that do not require depositing? 12:16 Coinpalace - Live Chat: *I have provided your withdrawal to technical department 12:17 Lauren: ok what timescales do they usually have for responding? 12:17 Coinpalace - Live Chat: All payment method need a minimal deposit. 12:17 Lauren: but I have already done that on my card and now you wont allow it 12:18 Lauren: how do I know I am not going to go through hassle of setting up one of these acounts you said and then for it not to go through again 12:20 Coinpalace - Live Chat: I have got the answer. The limit of transaction with credit card is exceed for today. 12:20 Coinpalace - Live Chat: Please make a new withdrawal tomorrow. 12:20 Lauren: I first made the withdrawal tomorrow 12:21 Lauren: *yesterday sorry 12:21 Lauren: So if I request withdrawal tomorrow to my card then it will be able to go through then? 12:22 Coinpalace - Live Chat: yes 12:22 Lauren: ok I will put the request through tomorrow morning 12:23 Lauren: how long is your processing time so I know when to check back? 12:24 Coinpalace - Live Chat: The maximal time for confirming of a withdrawal is 2 hours. 12:24 Coinpalace - Live Chat: But in mist cases it takes e few minutes. 12:24 Coinpalace - Live Chat: *in most cases 12:24 Lauren: ok just that I withdrew this money yesterday morning 12:25 Lauren: it was only sent back to balance this morning 12:27 Coinpalace - Live Chat: Your first withdrawal was CREATED AT October 10, 2016 08:33 and FINISHED AT October 11, 2016 01:29 12:27 Coinpalace - Live Chat: I see it was very long. 12:27 Coinpalace - Live Chat: Sorry for inconveniences. 12:28 Lauren: ok can I ask is the limit completely reached for today then or is it that the amount I'm trying to withdraw takes it over limit? 12:28 Lauren: is there a smaller amount a could withdraw just for today? 12:29 Coinpalace - Live Chat: You can try to withdraw a smaller sum, but I do not know, sorry. 12:30 Lauren: ok no worries sorry for all the questions just this maximum credit card thing is very strange and something I have never come across before 12:31 Lauren: I will try and withdraw a lower amount and if that doesn't work I will come back in morning to withdraw it all 12:31 Coinpalace - Live Chat: You can try to make a small withdrawal and we will check it 12:32 Lauren: ok I have tried 120 for now and will see if that goes through 12:33 Lauren: if not I will come back tomorrow to put it through 12:33 Lauren: Many Thanks For you help After this Live Chat I have to say I was awfully confused and amazed that this reason of the Casino's credit card limit being reached was valid and even possible. After several failed attempts of lower amounts I realised this would not be possible and would come back the next day as agreed on live help. On the 12th October at 08:11am I put the 270 euro withdrawal through again. That afternoon when it was still not processed I tried several times to talk on live help as this was already taking longer again than the timescales given to me in live chat the previous day of just a few hours but usually within minutes. Live chat was never available both that afternoon or the following day. I filled in the form given when live chat failed twice and had no response. I have logged into the Coin Palace account tonight to find it has been returned to balance again at 20:26 13th October. I have checked my emails and have no emails explaining the withdrawal being denied or in response to my message sent earlier today and yesterday. I am hoping to get this situation resolved as soon as possible.
staus Resolved
€270

Complaint Statistics

Resolved 2
Avg. Amount $ 10,464
Avg. Complaint Duration 26 days
Avg. Response Time 3 days

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Player rating
6.6/10 17 reviews

Top reviews from our players

That`s a great casino where I play occasionally. One of those places where I get a chance to win something and not just loose constantly. The withdrawals are fast. I like it.

This is absolutely SUPERB insane casino......verification and withdraw took only 10 minutes.....my winning Fund receive to My Skrill account absolutely so Fast.....this very recommended casino......Ones of the Best casino online in this earth ..................the safety place casino, games load so fast and easy................GUYSSSSS THIS IS THE BEST CASINO!

Good website, withdrawn very fast. The service is generally excellent.

The game screen is very small when played in window mode. They do not update some new games.

Where in the world can anyone play to win lots of coins? At Coin Palace Casino of course! But if you're looking for a place to win lots of dollar notes, then you'd be better off at Dollar Palace Casino, if there is one, hahaha. That was just a teaser of course, if you don't know. Coin Palace Casino is a fairly new casino added into Askgamblers list, apparently a Russian casino, one of the few around, but I'm not very particular about that. Russian, European, Asian, who cares, as long as the casino is good and fast in paying. As for reliability, well, as long as you know how to use it properly, then nothing would go wrong. If you start thrashing it around, then you'll find all sorts of problems abound.

I saw an interesting welcoming package from this casino at the end of last year, offering 200 free spins for the first deposit. Some casinos would 'hide' the fact that the 200 free spins would be split amongst a few deposits, and I always hate that sort of thing, but this package was for real 200 free spins for just one deposit! Well, the 200 free spins were split into 25 free spins per day over 8 days, but 25 free spins per day is an acceptable amount to me. Not like those damn lousy 10 free spins per day offer that some casinos offer. I've had those many times already, and I've had enough of them by now too. Whenever I see any offers of 10 free spins with deposits, I simply ignore them. Totally not worth it, unless they are wager-free.

Well, that was the real reason why I signed up at Coin Palace and made a deposit right after registration. The terms of the offer wasn't too bad either, at 40x for both the bonus amount and the free spins winnings. However, some things weren't as good as I would liked them to be. The free spins needed to be activated first every day before I could play them. There were 7 games that could be used for the free spins, but I could only play them on Starburst. The free spins would only be credited into my account at around 2 or 3 am local time everyday, and that kept me waiting impatiently for 8 straight days. Well, yes, I could play them in the morning no doubt, without having to stay up and wait for them, but when I knew that free spins were coming, I just couldn't wait for the morning to come first. Hahaha.

How I wished I could play those free spins on other games too, like one game per day, then I could play on all 7 games within that 8 days. I've had this type of free spins offer at only one casino, but I can't remember which casino that was. Anyway, none of that 200 free spins brought me any wins. All played rather badly, as expected of Starburst, and that irritated me. Moreover, my deposit and bonus money couldn't be played on any of my favourite games, which were all not allowed, so I ended up wasting all that money on a game that wasn't my favourite. End result? No win of course, and yet another real disappointment for me.

Good selection of game's, quick verification when going to chat ask about it. Since I never deposit if my doc's are not verified first. Simple and easy design. Good bonuses.

Forbidden games and game's that wager 50% include too many of the best slot's. They have Quickfire on their list, but not a single game can be found so I assume they have removed them. That's huge minus also.

I joined Coin Palace casino some time after I joined Oshi Casino. These two casinos belong to the same group of casinos SoftSwiss. This is a very big group of casinos and all of them offer Amatic slots which are my favorite games. I decided to join this casino because it was very similar to Oshi and I had some great winnings there since I made my account.

They have an interesting website with clear looks and easy navigation. They have games from several software providers like Amatic, NetEnt, Betsoft, Endorphina and Quickfire. I tried their live chat support service a few times and the operators were always kind and professional. As for their bonus promotions they have a rich offer for the players’ first four deposits in the casino. On your first deposit in Coin Palace casino you will get a 100% match deposit bonus up to $100 plus 200 free spins which are distributed in sets of 25 over the next 8 days. For your second deposit in the casino you will get a 50% match up to $100, for your third deposit you will get a 50% match deposit up to $200 and for your fourth deposit a 100% match up to $100. They also have a few other promotions going on like the 50% match weekend reload bonus and 25 free spins for each deposit made on Wednesday. So the bonus offer is very rich here. All match deposit bonus offers can be claimed after making a minimum $20 deposit and the wager is set at 40 x bonus amount. The max bet while playing with a bonus is set at $5.

I had a decent amount of deposits and withdrawals here. The games have good payouts and all withdrawals, along with documents verification are processed immediately. This is why I can recommend Coin Palace as a good and reliable casino to play in.

Inactive user
9/10

You are probably wondering, is there any online casino operator that has an excellent reputation and does not hesitate to use Bitcoin, you are in the right place because Coin Palace Casino is such a casino. All transactions are encrypted and your money is always maximum safe place to live. When we add that SowtSwiss charge of slot machines, it will be reason enough right after this review open one account - for your soul. SoftSwiss is a manufacturer with an enviable reputation for creating fantastic video slots, which provides all the games offered in Coin Palace Casino. All games are compatible with iOS and Android mobile devices, so that players can use their favorite gadgets to play six types of blackjack, as well as several versions of roulette and many table games.

I often use their games exclusively through the Android platform, as for now I have such a phone model. Coin Palace Casino believes in second chances, so players who are not successful with your first deposit, will be able to use this benefit when they re-fill their account. Terms of betting are reasonable, so that even when shooting at the highest bonus amount, you will not be too much torture to reach the required level. My favorite game at the casino, is Star Wars, I was her I spent 50% of the time in this casino. Space Wars offers a lot of opportunities for big gains, and when your stakes are not so high. In addition to the slots games and Blood Suckers, Jack Hammer 2 and Aloha! Cluster Pays slots. In the last year I have not had any payment, but I made a couple of small deposits (20-30 €).

Credit cards, bank transfers and checks - will not find it here, so players from around the world can choose between e-wallet and transfer Bitcoin. In both cases, it takes less than one time, which is much faster than the average time in the industry, and the fee is not charged. To find out more about kriptovaluta or Coin Palace Casino, connect with their customer service between 9 AM and 6 PM or live chat. The impression is that they are excellent, the only support via e-mail could be a little faster. All Others deserves high marks, but this is no bad thing in relation to the benefits brought by this casino. Coin Palace is not a cult place in the gambling industry, but it is a solid choice if you want a relaxed and positive atmosphere with friendly employers. Recommendation for all!

Many thanks for your kind review, Helmuth! The support is getting better day by day for your convenience. Cheers

user avatar

Coin Palace Casino is online casino which support bitcoin currencies. I came across this casino a few weeks ago while I was looking for some NetEnt casino which has good welcome bonus. Here you can claim 100% match deposit bonus + 200 free spins which you can use on following games: Starburst, Attraction, Aliens, Fruit Zen, Boomanji, Sugar Pop, Greedy Goblins.

After I created account I was ready to make deposit. Since this casino offer bitcoins as deposit method, I decided to try them out with this payment method. But first I read some bonus rules. Later I noticed that I couldn't claim welcome bonus because the min deposit is set to 20€; I had on my bitcoin wallet only around 18€. But I made deposit here anyway, I was playing without bonuses.

If you decide to claim welcome bonus here, Coin palace casino has many restricted games while you are playing with bonus founds. In that restricted list is also Dead or alive – my favorite game. So I was happy that time because I didn't claim bonus. And guess which game did I play? Dead or alive, right! I started with min bets, later I raised my bet size for a little bit but in the end I lost the money.

Otherwise I think this is quite good online casino. The owner is SoftSwiss N.V. Casinos group, I already played at some other casinos of this owner and I did not have any problems. I think I will play here one more time, with deposit around 20€ so I could claim 100% match deposit bonus and 200 free spins. 200 free spins is great promotion, but you'll not get them all in one day. 25 free spins will be credited every day to your account until you played all 200 free spins. I will rate this casino with 7 out of 10 stars, because it has many restricted games while playing with bonus money.

The site is fairly well developed. The games are good.

The access to support is terrible. The amount of hoops to make a withdrawal makes you think you're at the circus. I deposited $3 to test deposit and withdrawal. Met the ridiculous 3x deposit wager requirement (think about that 3x I know there are worse but f those sites too) Attempted a withdrawal of $5 received a message saying I needed to confirm through email. Email didn't arrive. Cancelled and attempted again. Repeated 3 times finally the messages rolled in. Click the confirmation returned to site and was notified my withdrawal would need to be done manually as it needed to be checked by staff (srsly what the). Finally got through to staff after 10 attempts and was told I didn't meet the 3x wager requirement I assured them I did. They double checked and what do you know I had. I was then told the withdrawal for some reason had been passed to the payment department and I would have to wait. Finally the penny dropped and they can just keep the money no skin off my nose just glad I tested first. Imagine trying to get a decent amount out. Just read Laurens experience .

Possible improvements:

1) Don't offer something you cannot deliver such as instant bitcoin withdrawals.
2) Provide users with some kind of information about how much they are required to wager before withdrawal.
3) Improve customer service.

I would love to give an actual review of the casino but I can't even play yet! :(

No one answers emails. No one answers on chat. I signed up but every time I click on the link in email to verify my email it doesn't work, I try sign in and it tells me my email isn't verified :(

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