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Coin Palace Casino

Player Rating 17 reviews
6.6/10
17 reviews
Complaint Response 3 complaints
3 days avg. 3 complaints
What we like
  • Convenient, fast, and safe banking
  • Completely instant-play
  • Available on most mobile devices and desktops
  • Live chat support available 24/7
  • Secured with SSL encryption
  • Proven fair by iTech Labs
  • Belongs to the exclusive group of Certified Casinos
What we don’t like
  • No phone support available
  • Not available to players in the UK, US and Spain
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Coin Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.coinpalace.io
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

Coin Palace Casino is a bitcoin casino that also accepts conventional currencies. The online casino offers a premium line-up of SoftSwiss, NetEnt, Microgaming, Endorphina, Amatic, Betsoft, Ezugi and Pocket Dice slots. Coin Palace Casino ensures that players from all over the world can enjoy fast and free transactions in and out of their casino accounts. Coin Palace Casino has been awarded the prestigious AskGamblers Certificate of Trust. The casino is licensed by the Curacao eGaming.

Restricted Countries and Territories

Coin Palace Casino expressly prohibits players from the United States and its territories, the United Kingdom, and Spain. All other players are welcome but should check to make sure their government does not prohibit offshore online gambling.

Mobile Gaming

The entire collection of games at Coin Palace Casino is compatible with players who own an iPhone, iPad, or Android mobile device. Players don’t even have to worry about downloading an app: once they load the casino’s website on their mobile browser, they can start playing immediately. This mobile casino provides a thrilling gaming experience on the go.

Security and Fairness

Although bitcoin removes many of the risks conventionally associated with deposits and withdrawals, Coin Palace Casino still uses SSL encryption on all pages on its website. This protects players from having their accounts compromised, preventing hackers from stealing player funds.

All of the games at Coin Palace Casino are routinely audited by iTech Labs, a leading independent testing firm. These tests show that the games are all powered by a genuine random number generator, guaranteeing fair results for all players. The fact that it belongs to the exclusive group of Certified Casinos also serves as proof of its trustworthiness.

StallCation

Complaints

Read the complaints other players have left for Coin Palace Casino. Learn more about complaints.

Show all complaints
Coin Palace Casino - Stalling payment and unresponsive
Hello, I played on coin palace casino on the 12th of November..I won a big amount while I was playing..I continued my playing and won some more..after playing a while I want to withdraw a little from my profits.. I uploaded my documents it was verified like instantly..So I thought this is a fast casino.. I tried to enter the chat to see if everything was fine with my documentation I got no responds.. After 1 day I try to get in the chat it was out of service I tried to sent emails to the VIP manager who welcomed me I sent like 4-5 emails to the support all unresponsive..2 days ago I came into the chat and ask a question about my withdraw: 21:30 Player player: what is wrong wit my withdraw? 21:30 Coinpalace - Live Chat: Sorry, I can't really tell but we'll try to proceed it as soon as possible. 21:31 Coinpalace - Live Chat: Please, accept our apologies for keeping you waiting. As the chat continued.. 21:32 Players : My mails ain't being responded to 21:33 Players: the chat is unreachable 21:33 Coinpalace - Live Chat: Sorry, our managers need to check your withdrawal more thoroughly, we'll proceed it as soon as they'll be done with that. Its strange behavior my money is sitting stuck at my account I can play with it but the support is unreachable for me and I don't know what is going to happen I don't get any clear answers I want to ask there head depertmant to answer my emails like every normal casino..and don't let me in the dark for what is going to happen.. Thank you Askgamblers. Regards A big gambler
staus Unresolved
€25246
Coin Palace Casino - Unable to process withdrawal back to my credit card, really?
Hello I joined this Casino as was a certified Casino on Ask Gamblers... I have deposited previously to this casino 4 times and this is my first experience of withdrawing. On the 10th October at 8:33 after meeting wagering for bonus funds I was able to put a withdrawal through of 270 euros back to my bank card. The next day I checked my Coin Palace Account only to find the funds returned back in my balance at 1:29 on the 11th October. I checked my emails to find this.... Dear Player, Unfortunately, your withdrawal cannot be sent to the card that you have provided. In order to process it, please make a minimum deposit via Skrill or Neteller (10$) and request the withdrawal via one of these payment methods. As soon as you do so, we will process your withdrawal. Besides, you can do it via Bank Transfer. Sorry for causing any inconveniences! Best regards, Coinpalace Support Team! Confused as to what the problem could be as I always use this cards on other Casino's with no problems I contacted live help. This was the answer I got to the problem... 12:07 Your Question: 12:07 Please wait and one of our operators will be with you shortly. 12:10 You are now chatting with Coinpalace - Live Chat 12:10 Coinpalace - Live Chat: Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь? 12:10 Lauren: hello do you allow withdrawals to visa cards please? 12:12 Coinpalace - Live Chat: Unfortunately, your withdrawal cannot be sent to the card that you have provided. In order to process it, please make a minimum deposit via Skrill or Neteller (10$) and request the withdrawal via one of these payment methods. 12:13 Lauren: Why can it not though? you allowed me to deposit a number of times from that card and I have never had problems withdrawing to it before? 12:14 Coinpalace - Live Chat: Sorry, I do not know. I have provided your unsuccessful withdrawal. As soon as I get answer, I will contact you via email. 12:15 Lauren: what other options do I have for withdrawal that do not require depositing? 12:16 Coinpalace - Live Chat: *I have provided your withdrawal to technical department 12:17 Lauren: ok what timescales do they usually have for responding? 12:17 Coinpalace - Live Chat: All payment method need a minimal deposit. 12:17 Lauren: but I have already done that on my card and now you wont allow it 12:18 Lauren: how do I know I am not going to go through hassle of setting up one of these acounts you said and then for it not to go through again 12:20 Coinpalace - Live Chat: I have got the answer. The limit of transaction with credit card is exceed for today. 12:20 Coinpalace - Live Chat: Please make a new withdrawal tomorrow. 12:20 Lauren: I first made the withdrawal tomorrow 12:21 Lauren: *yesterday sorry 12:21 Lauren: So if I request withdrawal tomorrow to my card then it will be able to go through then? 12:22 Coinpalace - Live Chat: yes 12:22 Lauren: ok I will put the request through tomorrow morning 12:23 Lauren: how long is your processing time so I know when to check back? 12:24 Coinpalace - Live Chat: The maximal time for confirming of a withdrawal is 2 hours. 12:24 Coinpalace - Live Chat: But in mist cases it takes e few minutes. 12:24 Coinpalace - Live Chat: *in most cases 12:24 Lauren: ok just that I withdrew this money yesterday morning 12:25 Lauren: it was only sent back to balance this morning 12:27 Coinpalace - Live Chat: Your first withdrawal was CREATED AT October 10, 2016 08:33 and FINISHED AT October 11, 2016 01:29 12:27 Coinpalace - Live Chat: I see it was very long. 12:27 Coinpalace - Live Chat: Sorry for inconveniences. 12:28 Lauren: ok can I ask is the limit completely reached for today then or is it that the amount I'm trying to withdraw takes it over limit? 12:28 Lauren: is there a smaller amount a could withdraw just for today? 12:29 Coinpalace - Live Chat: You can try to withdraw a smaller sum, but I do not know, sorry. 12:30 Lauren: ok no worries sorry for all the questions just this maximum credit card thing is very strange and something I have never come across before 12:31 Lauren: I will try and withdraw a lower amount and if that doesn't work I will come back in morning to withdraw it all 12:31 Coinpalace - Live Chat: You can try to make a small withdrawal and we will check it 12:32 Lauren: ok I have tried 120 for now and will see if that goes through 12:33 Lauren: if not I will come back tomorrow to put it through 12:33 Lauren: Many Thanks For you help After this Live Chat I have to say I was awfully confused and amazed that this reason of the Casino's credit card limit being reached was valid and even possible. After several failed attempts of lower amounts I realised this would not be possible and would come back the next day as agreed on live help. On the 12th October at 08:11am I put the 270 euro withdrawal through again. That afternoon when it was still not processed I tried several times to talk on live help as this was already taking longer again than the timescales given to me in live chat the previous day of just a few hours but usually within minutes. Live chat was never available both that afternoon or the following day. I filled in the form given when live chat failed twice and had no response. I have logged into the Coin Palace account tonight to find it has been returned to balance again at 20:26 13th October. I have checked my emails and have no emails explaining the withdrawal being denied or in response to my message sent earlier today and yesterday. I am hoping to get this situation resolved as soon as possible.
staus Resolved
€270

Complaint Statistics

Resolved 2
Avg. Amount $ 10,464
Avg. Complaint Duration 26 days
Avg. Response Time 3 days

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Player rating
6.6/10 17 reviews

Top reviews from our players

I enjoyed the selection of games offered and found their welcome bonus and wagering that goes with it fair.

I do not like how long it took to get the withdrawal approved and that I ended up having to post a complaint on AskGamblers before the casino started responding to me. Their limits in their weekly card withdrawals doesn't seem fair to me and is something I have never come across before (see my complaint on here).

Also while trying to get the complaint resolved I was lied to several times. There were many times throughout different times of the day where live help was not available which is not good/helpful.

The lay out of the site is efficient and the choice of games is fair (I do love Net Ent). Was given a some free spins which I wasn't lucky enough to win on (but hey that's the gamble we take).

Live help response time is slow (if at all)..

I am concerned in regards to the complaint placed on the site in regards to credit card payment (see complaint section).. I am a player who uses a credit card to deposit and withdraw so unfortunately I will only be playing the free bonus funds on this site as I am not willing to risk any issues with withdrawals.

Although the casino responds to reviews on here.. It doesn't seem they believe complaints should be addressed so quickly.

Hi Antonio! Thank your for your review. The credit card issue has been solved already (waiting for it to be confirmed by the player here on Askgamblers). As for support, we're working on adding more live chat staff, so it should clearly be quicker soon. Have a great day!

user avatar

Superbbbbbb casino only 5 mintes verifications account and recieve my winning to my skrill account

This casino superbbbb very reccomended casino !! wohhooo thank u

Previous comment:
4 HOURS ago I registered with this casino, because first time I look with this casino is cerified with askgamblers.com, and the look of this web casino graphic and lay out so cute, so I deposited $20 , I play here several hours.

I'm so lucky I managed waggered requrements and I made a withdraw.... Now I'm waiting my winning in my skrill account, and I already send all documents to this web casino at the tab under profile, overall this is nice casino with nice bonuses ....

I love play here now im waiting my withdraw ...how fast this casino will make it ...thank u

Heyy BIJISALAK! Thank you for this fantastic comment! Good luck!

user avatar

I registered in coinpalace.io after seeing it was publicized as a new casino here on askgamblers.com. CoinPalace gives a very good variety of software providers and not also that, but a big row of welcome match deposit bonuses for the first 4 deposits and it goes like this: 100%, 50%, 50%, and 100%.

Well listen to the best of it. No excluded slots, no max bet, no max cashout policy. Wait it gets better, while every weekend casino itself gives 50% match deposit bonus for every players deposit. Except that now lets go to what players want to know fast verification process, fast withdrawals and payout rate.

So the verification process is like 1 to 3 hours. Withdrawals via neteller are between 1 minute to 1 hour(from my experience) and of course the payout rate is incredibly good. This casino should be on the certified casinos asap from my point of view and have a higher rank at least a 9.

I recommend it without second thought.

There isnt anything from my experience to say something negative about CoinPalace.io

Hi and thank you Kayenne23! The verification and cashout process will get even more improved soon along with the 24/7 support that we're going to introduce this week.

user avatar

The Casino has a Few good things going for it :

- I like the website design and the layout
- There is a search function always handy
- Nice set of bonus promotions and ongoing promotions
- Customer Service Seems Friendly (When their available)
- And looks like they have a fast turn around for withdrawals

I've seen better in your group .

[Drumroll]

1. Ok Guys lets do this for one the MGS/Quickfire software needs to be sorted I mean how do you tell me "There's some issues with quickfire" when clearly every other casino on gods green is running Quickfire games without a hitch clearly your too lazy to address the problem or something stinks .

2. The Same old rubbish with game errors soon a hit comes I noticed lag and then a game crash I mean seriously the joke is over and your just one of the places that I'm about to open fire on .

3. Customer Support took forever to come online and I'm still awaiting a response via email and just to be told something to the effect of "We don't know" tells me there's a ship without a skipper at the Wheel When there needs to be .

Hi there Astaroth! Sadly right now there is a problem with Quickfire games in all casinos operating with the SoftSwiss platform. The problem started August 12 and is still not solved. We know that SoftSwiss are doing their best to solve the problems asap, and in the meanwhile we decided to hide these slots from the website. Sorry for not responding for that long. We will improve our customer support to provide you with the best experience. Cheers

user avatar

Very good casino, great design, cool bonuses, a huge selection of games. Instant withdrawals - within a few minutes.

I would recommend to anyone!

Hi Mateusz! Thanks for your kind words. We'll do our best to keep our standards high. Cheers

user avatar
Inactive user
8/10

Coin Palace Casino is bitcoin slot online casino that offers the theme of Las Vegas with its platform for instant games and international reach. Players from Bosnia are more than welcome to Coin Palace Casino. Often I use Bitcoin as a means of payment in many casinos, and can not help noticing that more and more of those who offer this option payments. Perhaps the instability of that currency in the past, the reason for distrust casino operators to this virtual currency. As for the games, all the games in this casino are the work SoftSwiss, which provided an excellent selection of slot machines.

This is a manufacturer known for its entertaining games and the best of them can be found on this site, together with other types of games, including roulette, blackjack and other table games. Fans of poker games also have the choice between several options. One of the most interesting options offered by Coin Palace is the fact that owns the casino games that you can play using bitcoin. In addition, there's no download from the site, because each slot just click away. Bosnian players who register in this casino can get an amount equal to their first deposit, and then another bonus on a second deposit. The site also contains instructions on how to make a deposit in bitcoin or in other currencies, and if you have any further questions regarding banking options or other topics, you will find a customer support via e-mail.

If you can not handle on their site, I must point out here that there is a FAQ section for additional help new users. The greatest success here was my gain in the value of € 70, but due to the holidays I was not able to pay back the money on time. While I was waiting for that payment to be available I hit a few slots and lose half of the earned money, very quickly lost and the other half so that the payments remain a pipe dream for me. Otherwise, the casino is OK but the payments can not speak because I realized no one so far.

Hi, QueenofGames, and thank your for your review. In fact, now we're offering more than 300 games by providers like Netent, Ezugi, Quickfire, Endorphina, Softswiss and Pocket Dice. Also there are new payment options as well. You may deposit/cash out with your Visa/Mastercard, or using Skrill, Neteller or Sofort along with Bitcoin of course. Hope you come back to Coin Palace some day and check out these new exciting features. Coin Palace team.

user avatar

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