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Cleopatra Casino is closed, please try these instead:

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Cleopatra Casino

Player Rating 36 reviews
6.6/10
36 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints

AskGamblers Quick Overview

Editor’s View

One of the most influential rulers in Egyptian history awaits you at the gates of Cleopatra Casino. The Egypt-styled gambling site allows players to explore the desert for gold. The ruler of Egypt is generous but just – you can claim hefty bonuses and test your luck in thousands of slots, table games and live games to find the riches you can only dream of.

Website navigation is smooth, and you can easily access any corner of the casino. We love the fonts and images on the website, as they fit the theme perfectly. If you love Egypt and its history, this casino is worth exploring.

What we like
  • Top-tier software providers with over 3000+ games
  • Live chat is open 24/7
  • User-friendly website
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cleopatra Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.cleopatracasino.com/
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, Russian, Spanish, Norwegian, Greek, Turkish, French, Portuguese, Chinese, Japanese, Korean, Polish, Vietnamese, German, Bulgarian
Casino Type
Instant Play, Mobile, Crypto Casino

General Information About Cleopatra Casino

Cleopatra Casino is an online casino available in several languages and on virtually all devices. It has a Curacao gambling licence, which allows it to provide its services in different jurisdictions worldwide. 

The casino was established in 2017 and is owned and operated by DAMA N.V. Casinos. For several years, Cleopatra Casino has featured AskGamblers’ Certificate of Trust, which proves its commitment to providing a great environment to its players. 

At AskGamblers, we write detailed casino reviews where we check each casino in detail and test its features so the players know exactly what to expect before they register. Cleopatra Casino is no exception, so keep on reading to find out if there are any delays in withdrawals and how their customer service handles problems.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Cleopatra Casino. Learn more about complaints.

Show all complaints
Cleopatra Casino - Technical Issue payout still not processed

Simple issue.

I am a fully verified player at Cleopatra Casino and have been for years. Have been paying at Cleopatra Casino for years, rarely a problem. I was playing there on August 19. I deposited $25 CAD through Bitcoin. The deposit was accepted and converted to euros as I requested. I was not playing any kind of Bonus or Free Play. I was fortunate to win some money and after making sure that I had played through the playthrough amount of $25 CAD, I then requested a payout of $100 Eur.

The payout sat in a pending state all day.

The next day, Aug 20, I canceled the payout and re-submitted using a different Bitcoin address. It's now Aug 23, the end of the day, and the withdrawal is still posted as pending. I have contacted customer service twice and VIP players once. They all say there is a technical issue and please be patient, no other details have ever been given. VIP came back with:

Hello,

Thank you for your email.

There is an escalation to the technical team to investigate what went wrong. Please do not recall the withdrawal. We will not take responsibility if you will play your funds. There is a technical issue. We are still waiting for an update. In the meantime enjoy the play with a bonus. 20EUR with 10 times wagering is on your account.

Beginning to think that 1). Cleopatra Casino is dying and 2). I will never see my funds.

I sincerely hope that AskGamblers can gain additional insight and assist in recouping my funds.

staus Resolved
€100.07
Cleopatra Casino - Withdrawal issue and no clear answers from casino
Hi,

I made 23.03.2021 total of 4 withdrawals from Cleopatra Casino:

March 23, 2021 14:23 Pending Cashout Bank International 500 EUR
March 23, 2021 01:56 Pending Cashout Bank International 1,000 EUR
March 23, 2021 08:50:15 Accepted Cashout Bank International 502 EUR
March 23, 2021 08:17:44 Accepted Cashout Bank International 501 EUR

2 of them was accpted and paid out (money received same/next day to my bank account) but two
others are still pending. Casino promise is to pay out bank transfer withdrawals in 3-5 working days,
but this time has passed already many days. I have contacted many times with them, but the answer
is usually same - withdrawal has been made from casino side and it should be processed from my
bank side. I asked from my bank - is there any pending incoming payments to my account and got answer
that all the payments has been made and no payments has been rejected.

Today, when I contacted support again, they told me that only the 1000 eur payment has been done
(even it is still "pending") and the second 500 eur withdrawal is in real "pending" and has not even
processed.

P.S. I was using usually the credit card withdrawals, but from 11.03 my credit card withdrawals was denied
without no reasons (casino told me, that there is some processor error and they can't nothing to do with
that and asked me to use bank transfer withdrawals).

Please help - all the withdrawals was working fine (2-3 days total withdrawal time) till 23.03 - after that day,
no money has been received. Support is asking to me only wait and wait and wait...
staus Resolved
€1500

Complaint Statistics

Resolved 12
Avg. Amount $ 936
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.6/10 36 reviews

Top reviews from our players

In my opinion this is one of the best casinos. Quick verification, many interesting bonuses, immediate withdrawals and live chat available 24 hours a day. I really recommend.

Hello, YOUNG19, Thank you for your warmest feedback about our casino!

user avatar

What can I say... impressed! Fastest verification and cashout I ever experienced with an online casino. Great selection of games. All the good providers and deposit and cashout methods. Plus they warned me I was breaching the maximum bets (using the buy feature) still didn't seize my winnings. What a good way to start a good relationship. These guys are fantastic.

For now, nothing.... the chat and email discussions are so courteous. The site so nice, could all of this be too good to be true? Lekaisar highly recommends this fantastic casino.

Dear DELISLEP01, We are also impressed when we get such reviews like yours. Thank you very much, and we wish you success in your gameplay!

user avatar

What can you say, although I am not winning at this casino, it does offer a very pleasurable website to enjoy your on line gaming. I found it very easy to deposit, finally made a 1000 withdrawal to and it is supposed to be processed via etransfer which is usually pretty fast. I have no doubt that I will be paid. Sometimes, you don't need to see to believe. I trust this casino even though my account is still not verified and my withdrawal is pending. When you know, you know. Another good offering from their owner. No issues here!

There is absolutely nothing to dislike about this casino except the buffalo blitz game that never pays! lol. I found that it was very hard for me to get moving, several deposits were lost quickly as well, but it's not their fault, RTP is the same crap everywhere!

No, these people deserve nothing but praise.

Hi, JOHNNYGOTTHEBONE! That's just really great that you think so high of Cleopatra, thank you so much! May your further experience here bring you more and more joy! :)

user avatar

A couple of days ago I was looking for some new casino to try and I came across a no deposit offer for new players at Cleopatra casino. I noticed that they were a Direx N.V. casino and I have had only good experiences with them therefore I was interested in signing up. 

The sign up was very quick and afterwards I received 20 free spins that could be played on a few Bgaming slots. I chose Aztec Magic slot, triggered free spins bonus round within the free games and ended up with around 5eur balance. Then I went to play Starburst and lost it in a few minutes. However, I really liked their welcome bonus offer and I was interested in claiming it. I had a quick chat with support to see what deposit methods were eligible for the bonus (didn't notice anything about e-wallets being excluded so wanted to double check). The agent was professional and nice and I was told that I could use skrill for deposit to claim the 1st deposit bonus.

I made a 30eur deposit and took the welcome bonus which was credited to my account immediately. The offer doesn't come with free spins, however, the biggest selling point for me was the wagering requirement- 35x bonus only! I had 60eur balance and 1050eur wagering to meet so I started to play Twin Spin slot. I had ups and downs but when my balance got to 100eur, I decided to switch to another game- Drive:Multiplayer Mayhem which is one of my favorites when wagering. I was playing with 0.45 cent bets per spin and had a good run. I had a few free spin bonuses and managed to get up to 150eur balance. I checked that I had done over 50% wagering so I went back to Twin Spin and played it for the remaining session. I had a few good wins and I managed to meet wagering with 100eur balance left. I sent them my documents and they were approved within 12 hours. Then I requested my withdrawal to skrill and got it shortly.

Overall I had a really nice time at Cleopatra casino. I really enjoyed their game selection and bonus terms, the only thing I slightly disliked was the casino interface as it was a bit old-school looking, but that's not a big deal as the games ran smoothly and support was great. I'll definitely be playing there again.

Dear BLONDIE, Wow, your detailed review made us feel soooo happy, we are extremely grateful for your loyalty, and we hope to make you even happier at Cleopatra Casino! Thank you!

user avatar

Excellent Providers.
Wonderful Support.
Fastest payouts online as far as I can see with up to 8 min only for withdrawal in my account!
Highly recommended casino to join! well worth a try for your luck!
Great bonuses too!

No dislikes
Extra providers pay me a good idea to add some of the more upcoming titles etc but other than that nothing wrong with this casino, I would highly recommend you test it out and see how you get on.

Dear ADRIANBFEI, Thank you very much for your feedback! We hope that adding new providers is just a question of time, and in the nearest future we will make you happy with that!

user avatar

Alot of providers.
Alot of different games.
Many deposit methods.
Friendly live chat 24/7.

The best thing?

I made an cashout and sent in my documents at 16:10. At 16:15 all documents was approved. My cashout was Approved and 16:20 I had the money on my bank account.

This must be one of the fastest casinos ever to accept documents and handling cashouts.
I cannot be more impressed about the service, I've played on 100s of different casinos and never seen this fast support in accepting documents and accepting cashout. WOW is the word I can say.

Cant find anything negative about this casino since my experience have only been excellent a real 10/10.
Maybe that I cannot get bonuses from my country but thats a country restriction world wide and not a casino issue.

Dear COCOJHN, Thank you so much for your warm feedback, we really appreciate it!

user avatar

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