Cleopatra Casino

6.4
CasinoRank Confiável
4.6
Classificação do jogador 20 revisões
Tempo de Resposta 2 dias média
Avaliamos e classificamos cassinos online objetivamente graças ao CasinoRank, construído ao longo de uma década de experiência trabalhando com cassinos e jogadores. Saiba a verdade. E então, jogue.
O que gostamos
  • Seleção com mais de 3 mil jogos
  • Disponível em vários idiomas, inclusive em português
  • Acessível pelo computador e pelo celular
  • Apresenta caça-níqueis dos melhores provedores
  • Oferece suporte via chat online e e-mail
O que não gostamos
  • Métodos de retirada limitados
  • Suporte via chat online indisponível em português
  • Geral
  • Pagamentos
  • Jogos
  • Suporte ao cliente
  • Jogo responsável

Idiomas

Português, Espanhol, Inglês, Italiano, Alemão, Francês, Polonês, Turco, Russo, Finlandês, Norueguês, Grego, Chinês, Japonês, Coreano, Vietnamita, Búlgaro

Estabelecido

2017

Licenças

Curacao

Programa de afiliados

Proprietário

DAMA N.V.

Tipo de cassino

Jogo Instantâneo, Celular

Métodos de depósito

Maestro, MasterCard, Neteller, Sofortuberwaisung

Moedas

Dólar americano, Dólar australiano, Coroa norueguesa, Euro, Libra esterlina, Rublo russo, Yuan chines, Bitcoin, Dolar canadense

Métodos de retirada

Visa, MasterCard, Maestro, CoinsPaid, Neteller, Skrill, QIWI, Yandex Money, Direct Bank Transfer

Prazos de retirada

Carteiras eletrônicas: 0 a 48 horas
Transferências bancárias: 3 a 7 dias
Cheques:
Pagamento com cartão: 3 a 7 dias
Período pendente: 0 a 24 horas

Limite de retirada

12.000 EUR/US$/GBP por semana

Software

Amatic Industries, Blueprint Gaming, Booming Games, Booongo Gaming, 1x2Games, August Gaming, BGAMING, Amusnet Interactive, Endorphina, Evolution Gaming, Ezugi, EvoPlay, Betsoft, GameArt, Habanero, Igrosoft, iSoftBet, Leap, Iron Dog Studios, NetEnt, Nolimit City, Playson, Pragmatic Play, Mr. Slotty, Games Global, Platipus Gaming, Play'n GO, Playtech, Quickspin, Spinomenal, Wazdan, Yggdrasil Gaming, CT Gaming Interactive

RTP

Nao definido

Contato

Suporte E-mail: [email protected]

Ferramenta de limite de depósito

Ferramenta de limite de aposta

Ferramenta de limite de perda

Ferramenta de limite de tempo/sessão

Ferramenta de autoexclusão

Ferramenta de pausa/intervalo

Ferramenta de reality check

Teste de autoavaliação

Bloqueio de retirada

Participação em programa de autoexclusão

Não

Cleopatra Casino é um dos cassinos online disponíveis em vários idiomas, incluindo português, e que oferece aos jogadores uma coleção com mais de 3.000 jogos desenvolvidos por fornecedoras de software como Microgaming, NetEnt, Play’n GO, Pragmatic Play, iSoftbet e Evolution Gaming. É possível escolher entre os tradicionais jogos de cassinos — jogo da Roleta e vídeo Poker, por exemplo — e os modernos e clássicos caça-níqueis. O Cleopatra Casino é licenciado e regulamentado pelo governo de Curaçao.

Países e territórios restritos

Por conta de restrições, jogadores de alguns países não poderão abrir conta no site do cassino. A lista completa pode ser conferida em “Mais detalhes do cassino”.

Jogos online

A variedade de jogos oferecidos no site do Cleopatra Casino é bem grande. Como o próprio nome já indica, o cassino tem uma área especial chamada “Ancient Egypt” com caça-níqueis online de temática egípcia, como Doom of Egypt e Book of Dead, ambos da Play’n GO, e Golden Glyph, da QuickSpin

As famosas slot machines da NetEnt também estão disponíveis aos jogadores. Aloha! Cluster Pays, Blood Suckers, Dead or Alive, Starburst e Gonzo’s Quest são alguns dos caça-níqueis presentes no site. Já a seleção de slots da Pragmatic Play traz Great Rhino, Release the Kraken, Magic Journey, entre outros.

Quem gosta de jogos de mesa ainda pode tentar a sorte em diversos tipos de games diferentes, como versões populares de Blackjack e jogo da Roleta. Fãs de Poker também têm acesso aos inúmeros títulos deste tipo de jogo de cartas. 

Os jogadores que curtem vídeo poker não vão se decepcionar, pois o site apresenta uma numerosa coleção de jogos multi-hand ou single hand para atender todo o tipo de gosto.

Cassino ao vivo

Na seção live do site do Cleopatra Casino, os jogadores poderão encontrar jogos de cassino ao vivo, com crupiês reais e desenvolvidos por provedoras como a Evolution Gaming. Assim, quem é fã de games tradicionais terão acesso às versões ao vivo de Bacará, Jogo da Roleta, Blackjack, Poker e muito mais.

Cassino para celular

Além de poder ser acessado pelo computador, o site do Cleopatra Casino também tem uma versão mobile rápida e fácil de utilizar, sendo necessário apenas um navegador móvel compatível. Dessa forma, não é preciso fazer download de nenhum aplicativo para realizar registro no site e jogar caça-níquel.

Suporte

Qualquer jogador que precisar de assistência pode entrar em contato com a equipe de atendimento do casino. A forma mais rápida é por meio do suporte via chat online, mas também é possível enviar um e-mail. Além disso, uma página de respostas para perguntas frequentes está disponível no site do Cleopatra Casino. 

Segurança e imparcialidade

O Cleopatra Casino utiliza uma tecnologia de criptografia de alto nível para garantir que informações confidenciais sejam mantidas em segurança. Assim, as informações pessoais e transações financeiras dos jogadores estarão protegidas. 

Além disso, o Cleopatra Casino oferece em seu site jogos justos e que produzem resultados imparciais, e isso é garantido pelo uso de gerador de números aleatórios padrão do setor.

Avaliações de jogador

4.6
20 revisões
Organizar por
Data
Relevância
Classificação do jogador
Electron63
31 de agosto de 2023
1

Currently nothing. The VIP program is poor and in my opinion, the casino is in trouble. I would have serious hesitation before playing there, you have been warned.

I have been an active player at Cleopatria for Years. I have rarely had any issues. However, as of now that has changed. I have been waiting for a measly $100 Euro payout for 12 days now. They say it's a technical issue on the payment provider end. I chat with them every day, and every day I get the same answer. I did post a complaint here on AskGamblers. The complaint went unanswered. My days at Cleopatria Casino are over! I would strongly advise players to STAY AWAY. The way I am being treated is criminal, in fact there is a word for it, it is called FRAUD!!!

Mensagem
Heksuuu
6 de junho de 2022
3

Didn't give me an AG coin as "This bonus isn't available in our casino. I can't issue you this bonus. 😞", they said.
"Maybe there is some issue on their side. Or maybe this bonus needs to be reactivated. Feel free to contact us later! 🙂"
Personally I'm really annoyed by this.

Mensagem
tysonopisano156
3 de fevereiro de 2022
3

Cleopatra casino is very easy to navigate around in. They have all the games I enjoy playing and games load fast. Chat is always polite when you reach out to them.

Having said that chat is always polite when you reach out to them, be prepared to have to reach out to them numerous times when attempting to cashout out, because even a fully verified player will have issues and find themselves in "pending" for an unreasonable amount of time with no clear explanation as to why.
Easy to deposit but not withdraw.

Cleopatra casino previously (before 2021) was fast at cashing out, now they are not.
If you enjoy efficient, seamless, stress-free cashouts you might want to bypass this casino altogether.

Mensagem
Naaaziii
22 de dezembro de 2021
6

The score is six but you can expect that this site is pretty good compared to other sites. It has a strong foundation which helps the overall future of Cleopatra Casino. You should be happy with this since you have a lot of games to play on this site and the selection is top-tier.

However, that might be the only elite part of the website. The platform is solid and that means it has a bright future if they work on it. The games aspect is good and the payment methods and procedures are strong considering all of the changes.

On the negative side, it is hard to see that Cleopatra Casino will wow people because there are limited high-level strengths. It is disappointing that some of the games are lacklustre which is not what I want to see from the games that I’ve seen.

I hope that it improves to the point where it will become an elite site, because the game selection is pretty good. I hope that it can improve so that it can reach the high levels of the elite casinos. Mistakes can pop up but it can improve as long as the casino is watching.

Johnnygotthebone
11 de julho de 2021
5

Deposit options friendly for Canadians and then game selections suits my needs. Customer support although robotic is available without a long delay. Emails are responded to ASAP. They are legit and offer honest gaming.

I tried cashing out and it they have the same issue as all other sister casinos. INTERAC is not a bank. It’s impossible to provide a screen shot of the transaction unless it’s from our bank and it won’t show their name as it just shows GIGADAT.

They made me waste hours emailing GIGADAT to get transaction ID. Awful.

The problem with them is now the pending period can reach 10 days according to support. Mine was processed after 48 hours.

In 2020, payouts were instant.

Mensagem
Cleopatra Casino
7 de outubro de 2021

Hello, JOHNNYGOTTHEBONE,
Thank you for your review.
Bank transfer withdrawals are usually processed within 3 banking days. The payment specialists do everything to process the cashouts faster, that's why it usually takes less than 3 days. During the absence of high load, cashouts may be processed within a few hours.
Contact us via chat if you need anything, please.

Thank you,
Have a nice day.

TMPTRS
16 de maio de 2021
7

I have been playing here a while - I love the array of providers and games, I have won small a few times which is ok. The withdrawal process was easy. I do recommend this place. They have 24hr chat who are willing to help. I did really like this place and in a way still do if they would change the minimum withdrawal.

But this is the kicker... WITHDRAWAL NOW IS MIN $500 ... personally, that's over the top especially if you deposit about $20. Why $500 bit greedy for my liking... I can still rate you high but in realism, you don't really look after loyalty.

Mensagem
Cleopatra Casino
23 de maio de 2021

Good afternoon, @TMPTRS!
Thank you for your nice words about our customer support service and compliments to games.
As for withdrawals sums, it is only one method that requires 500$ minimal cashout, all the others can be used from 10$ winnings. Try them, hope my advice will be useful! In case you have any other questions, contact our support, please, they will recommend all the available methods to you.

Purrdycat
1 de maio de 2021
2

Playing from NZ. Easy to deposit, lots of games available. This was my favorite casino to play for a while. Quick and easy process for my ID to be verified etc

Withdrawal and deposits always went smoothly for months until I started winning larger amounts and then suddenly withdrawals were declined and my chosen withdrawal methods (visa, bank deposits) we're unavailable. Funny that. Gone elsewhere

Cleopatra Casino
23 de maio de 2021

Hello, @PURRDYCAT,
Please, write to our support service, they will recommend a suitable method of depositing and withdrawing from your country.

seettle_99
11 de fevereiro de 2021
8

I deposited several time here, and several times i was in plus. So i can tell that there were no problems with verification and withdrawals. so i am satisfied.

Cleopatra Casino
16 de fevereiro de 2021

Hello, SEETTLE_99!
Nice to hear that you're satisfied. We'll try to keep the bar!
Good luck to you in future games!

Fiekie247
31 de janeiro de 2021
8

Cleopatra is a casino operated by Direx N.V. and is licensed by CMS Trust for Curacao EGaming in Curacao. This is an excellent platform for casino players, they have an impressive array of games, as well as an attractive layout, and a competitive Welcome Bonus offer. An interesting feature on this site is that you might occasionally see the names of some of the lucky winners on your screen. Apart from the amount of money they’ve won, you can also see the game they were playing when they won.

Unlike most other online casino sign-up procedures, you have two options when it comes to Cleopatra casino. The first option is to use your Facebook or Twitter account, whereas the second one is to fill in your details. Depending on which option you choose, you might need to provide more information later on.

The site offers a 100% Welcome Bonus up to a maximum of €4000, which is spread over three deposits. If you are a new player then the wagering rules require you to play through the bonus amount 35 times within 14 days of claiming it. There are also regular promotions on offer, including weekly bonuses and a cashback loyalty scheme, worth up to 15% for regular players.

Cleopatra Casino works alongside some of the industries leading casino software providers. And upon closer inspection, you will find some of the more reputable names in the business, such as NetEnt, MicroGaming, iSoftBet, Playtech, and plenty more.

The customer support is not too good compared to other online casinos. I tried to use the on-site message form a couple of times, and although I received replies, it took a while for them to respond. It also seems as if there is a live chatbot and many casinos do this and if it cannot assist with the correct answer, you will be transferred to a real person.

I like Cleopatra casino and the fact that the minimum deposit and withdrawal is 10 euros, is simply awesome. Wish I had claimed the AG coin as when I signed up, there was no coin available at the time.

Mensagem
Cleopatra Casino
8 de fevereiro de 2021

Hello, FIEKIE247!
thank you very much for such a detailed, profound review, we believe that Cleopatra Casino will be the lucky one for you for sure!

petitegamer
30 de janeiro de 2021
1

To be honest, I was curious about all the reviews here and I decided to take a closer first hand experience on this casino. at first the main page looks very "Cleopatra style"

As I was mentioning, my curiosity about how good this casino is based to the 9 stars in my mind, somehow, I believed that this was a nice place to have fun, however the reviews don´t give too much credit to it.

As a good player and researcher in casinos I did my on field exploration, I used my AG 5$ to be able to play there but before I did a screenshot of my account and the AG section to prove customer service that my request was Legit.
Well, That is what I thought.

I did registered to the casino and reached customer service ASAP. I was surprised in less than 2 min I was talking with a human agent, I explained what I was looking and the agent said I was not qualified to get the 5$ from Ask Gamblers because the link I used to register my account there was the wrong one. I have showed a screenshot of my account here in Askgamblers with the valid funds and that was the same to talk with a wall.

In conclusion if customer service are that inflexible in that casino, I guess they are not going to get a simple dollar from me.

Mensagem
Cleopatra Casino
8 de fevereiro de 2021

Dear PETITEGAMER,
we do believe that eventually the issue resolved successfully, but if not - please, feel free to message at [email protected], and our manager will have a look at that case. Please, accept our apologies, thank you for understanding!

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