Fechado: Cleopatra Casino está fechado, em vez disso, tente estes:
Cleopatra Casino
- Seleção com mais de 3 mil jogos
- Disponível em vários idiomas, inclusive em português
- Acessível pelo computador e pelo celular
- Apresenta caça-níqueis dos melhores provedores
- Oferece suporte via chat online e e-mail
- Métodos de retirada limitados
- Suporte via chat online indisponível em português
Cleopatra Casino é um dos cassinos online disponíveis em vários idiomas, incluindo português, e que oferece aos jogadores uma coleção com mais de 3.000 jogos desenvolvidos por fornecedoras de software como Microgaming, NetEnt, Play’n GO, Pragmatic Play, iSoftbet e Evolution Gaming. É possível escolher entre os tradicionais jogos de cassinos — jogo da Roleta e vídeo Poker, por exemplo — e os modernos e clássicos caça-níqueis. O Cleopatra Casino é licenciado e regulamentado pelo governo de Curaçao.
Países e territórios restritos
Por conta de restrições, jogadores de alguns países não poderão abrir conta no site do cassino. A lista completa pode ser conferida em “Mais detalhes do cassino”.
Jogos online
A variedade de jogos oferecidos no site do Cleopatra Casino é bem grande. Como o próprio nome já indica, o cassino tem uma área especial chamada “Ancient Egypt” com caça-níqueis online de temática egípcia, como Doom of Egypt e Book of Dead, ambos da Play’n GO, e Golden Glyph, da QuickSpin.
As famosas slot machines da NetEnt também estão disponíveis aos jogadores. Aloha! Cluster Pays, Blood Suckers, Dead or Alive, Starburst e Gonzo’s Quest são alguns dos caça-níqueis presentes no site. Já a seleção de slots da Pragmatic Play traz Great Rhino, Release the Kraken, Magic Journey, entre outros.
Quem gosta de jogos de mesa ainda pode tentar a sorte em diversos tipos de games diferentes, como versões populares de Blackjack e jogo da Roleta. Fãs de Poker também têm acesso aos inúmeros títulos deste tipo de jogo de cartas.
Os jogadores que curtem vídeo poker não vão se decepcionar, pois o site apresenta uma numerosa coleção de jogos multi-hand ou single hand para atender todo o tipo de gosto.
Cassino ao vivo
Na seção live do site do Cleopatra Casino, os jogadores poderão encontrar jogos de cassino ao vivo, com crupiês reais e desenvolvidos por provedoras como a Evolution Gaming. Assim, quem é fã de games tradicionais terão acesso às versões ao vivo de Bacará, Jogo da Roleta, Blackjack, Poker e muito mais.
Cassino para celular
Além de poder ser acessado pelo computador, o site do Cleopatra Casino também tem uma versão mobile rápida e fácil de utilizar, sendo necessário apenas um navegador móvel compatível. Dessa forma, não é preciso fazer download de nenhum aplicativo para realizar registro no site e jogar caça-níquel.
Suporte
Qualquer jogador que precisar de assistência pode entrar em contato com a equipe de atendimento do casino. A forma mais rápida é por meio do suporte via chat online, mas também é possível enviar um e-mail. Além disso, uma página de respostas para perguntas frequentes está disponível no site do Cleopatra Casino.
Segurança e imparcialidade
O Cleopatra Casino utiliza uma tecnologia de criptografia de alto nível para garantir que informações confidenciais sejam mantidas em segurança. Assim, as informações pessoais e transações financeiras dos jogadores estarão protegidas.
Além disso, o Cleopatra Casino oferece em seu site jogos justos e que produzem resultados imparciais, e isso é garantido pelo uso de gerador de números aleatórios padrão do setor.
Cassinos mais populares
Avaliações de jogador
Currently nothing. The VIP program is poor and in my opinion, the casino is in trouble. I would have serious hesitation before playing there, you have been warned.
I have been an active player at Cleopatria for Years. I have rarely had any issues. However, as of now that has changed. I have been waiting for a measly $100 Euro payout for 12 days now. They say it's a technical issue on the payment provider end. I chat with them every day, and every day I get the same answer. I did post a complaint here on AskGamblers. The complaint went unanswered. My days at Cleopatria Casino are over! I would strongly advise players to STAY AWAY. The way I am being treated is criminal, in fact there is a word for it, it is called FRAUD!!!
Didn't give me an AG coin as "This bonus isn't available in our casino. I can't issue you this bonus. 😞", they said.
"Maybe there is some issue on their side. Or maybe this bonus needs to be reactivated. Feel free to contact us later! 🙂"
Personally I'm really annoyed by this.
Cleopatra casino is very easy to navigate around in. They have all the games I enjoy playing and games load fast. Chat is always polite when you reach out to them.
Having said that chat is always polite when you reach out to them, be prepared to have to reach out to them numerous times when attempting to cashout out, because even a fully verified player will have issues and find themselves in "pending" for an unreasonable amount of time with no clear explanation as to why.
Easy to deposit but not withdraw.
Cleopatra casino previously (before 2021) was fast at cashing out, now they are not.
If you enjoy efficient, seamless, stress-free cashouts you might want to bypass this casino altogether.
The score is six but you can expect that this site is pretty good compared to other sites. It has a strong foundation which helps the overall future of Cleopatra Casino. You should be happy with this since you have a lot of games to play on this site and the selection is top-tier.
However, that might be the only elite part of the website. The platform is solid and that means it has a bright future if they work on it. The games aspect is good and the payment methods and procedures are strong considering all of the changes.
On the negative side, it is hard to see that Cleopatra Casino will wow people because there are limited high-level strengths. It is disappointing that some of the games are lacklustre which is not what I want to see from the games that I’ve seen.
I hope that it improves to the point where it will become an elite site, because the game selection is pretty good. I hope that it can improve so that it can reach the high levels of the elite casinos. Mistakes can pop up but it can improve as long as the casino is watching.
Deposit options friendly for Canadians and then game selections suits my needs. Customer support although robotic is available without a long delay. Emails are responded to ASAP. They are legit and offer honest gaming.
I tried cashing out and it they have the same issue as all other sister casinos. INTERAC is not a bank. It’s impossible to provide a screen shot of the transaction unless it’s from our bank and it won’t show their name as it just shows GIGADAT.
They made me waste hours emailing GIGADAT to get transaction ID. Awful.
The problem with them is now the pending period can reach 10 days according to support. Mine was processed after 48 hours.
In 2020, payouts were instant.
Hello, JOHNNYGOTTHEBONE,
Thank you for your review.
Bank transfer withdrawals are usually processed within 3 banking days. The payment specialists do everything to process the cashouts faster, that's why it usually takes less than 3 days. During the absence of high load, cashouts may be processed within a few hours.
Contact us via chat if you need anything, please.
Thank you,
Have a nice day.
I have been playing here a while - I love the array of providers and games, I have won small a few times which is ok. The withdrawal process was easy. I do recommend this place. They have 24hr chat who are willing to help. I did really like this place and in a way still do if they would change the minimum withdrawal.
But this is the kicker... WITHDRAWAL NOW IS MIN $500 ... personally, that's over the top especially if you deposit about $20. Why $500 bit greedy for my liking... I can still rate you high but in realism, you don't really look after loyalty.
Good afternoon, @TMPTRS!
Thank you for your nice words about our customer support service and compliments to games.
As for withdrawals sums, it is only one method that requires 500$ minimal cashout, all the others can be used from 10$ winnings. Try them, hope my advice will be useful! In case you have any other questions, contact our support, please, they will recommend all the available methods to you.
Playing from NZ. Easy to deposit, lots of games available. This was my favorite casino to play for a while. Quick and easy process for my ID to be verified etc
Withdrawal and deposits always went smoothly for months until I started winning larger amounts and then suddenly withdrawals were declined and my chosen withdrawal methods (visa, bank deposits) we're unavailable. Funny that. Gone elsewhere
Hello, @PURRDYCAT,
Please, write to our support service, they will recommend a suitable method of depositing and withdrawing from your country.
I deposited several time here, and several times i was in plus. So i can tell that there were no problems with verification and withdrawals. so i am satisfied.
Hello, SEETTLE_99!
Nice to hear that you're satisfied. We'll try to keep the bar!
Good luck to you in future games!
Cleopatra is a casino operated by Direx N.V. and is licensed by CMS Trust for Curacao EGaming in Curacao. This is an excellent platform for casino players, they have an impressive array of games, as well as an attractive layout, and a competitive Welcome Bonus offer. An interesting feature on this site is that you might occasionally see the names of some of the lucky winners on your screen. Apart from the amount of money they’ve won, you can also see the game they were playing when they won.
Unlike most other online casino sign-up procedures, you have two options when it comes to Cleopatra casino. The first option is to use your Facebook or Twitter account, whereas the second one is to fill in your details. Depending on which option you choose, you might need to provide more information later on.
The site offers a 100% Welcome Bonus up to a maximum of €4000, which is spread over three deposits. If you are a new player then the wagering rules require you to play through the bonus amount 35 times within 14 days of claiming it. There are also regular promotions on offer, including weekly bonuses and a cashback loyalty scheme, worth up to 15% for regular players.
Cleopatra Casino works alongside some of the industries leading casino software providers. And upon closer inspection, you will find some of the more reputable names in the business, such as NetEnt, MicroGaming, iSoftBet, Playtech, and plenty more.
The customer support is not too good compared to other online casinos. I tried to use the on-site message form a couple of times, and although I received replies, it took a while for them to respond. It also seems as if there is a live chatbot and many casinos do this and if it cannot assist with the correct answer, you will be transferred to a real person.
I like Cleopatra casino and the fact that the minimum deposit and withdrawal is 10 euros, is simply awesome. Wish I had claimed the AG coin as when I signed up, there was no coin available at the time.
Hello, FIEKIE247!
thank you very much for such a detailed, profound review, we believe that Cleopatra Casino will be the lucky one for you for sure!
To be honest, I was curious about all the reviews here and I decided to take a closer first hand experience on this casino. at first the main page looks very "Cleopatra style"
As I was mentioning, my curiosity about how good this casino is based to the 9 stars in my mind, somehow, I believed that this was a nice place to have fun, however the reviews don´t give too much credit to it.
As a good player and researcher in casinos I did my on field exploration, I used my AG 5$ to be able to play there but before I did a screenshot of my account and the AG section to prove customer service that my request was Legit.
Well, That is what I thought.
I did registered to the casino and reached customer service ASAP. I was surprised in less than 2 min I was talking with a human agent, I explained what I was looking and the agent said I was not qualified to get the 5$ from Ask Gamblers because the link I used to register my account there was the wrong one. I have showed a screenshot of my account here in Askgamblers with the valid funds and that was the same to talk with a wall.
In conclusion if customer service are that inflexible in that casino, I guess they are not going to get a simple dollar from me.
Dear PETITEGAMER,
we do believe that eventually the issue resolved successfully, but if not - please, feel free to message at [email protected], and our manager will have a look at that case. Please, accept our apologies, thank you for understanding!
I was looking to try a new site and came across Cleopatra Casino. The reviews seemed ok and deposited a few times and played here and there to try it out and thought the overall experience was good so I deposited more.... That's when things took a surprising turn.
In another review someone mentioned about having made numerous deposits and not win in sight. A casino representative actually replied and said to contact them for a fadhback on losses etc....
After having made six seperate deposits during one afternoon/evening, all of which were losses I contacted the support team to ask about a cashback...
The agent I spoke with (name rymhes with Axe) flat out said no, which blew my mind as you would think a new customer, who's just made six seperate deposits, all of which had no deposit bonus would be an automatic cashback without even blinking an eye... I mentioned there are plenty of sites happy to give a cashback in that situation, but that didn't phase him one bit. I then politely asked if he could close the account saying it was a shame, but I'd deposit and play at another site instead as I was very disappointed seeing as a casino representative had stated it in a review.
The level of incompetence to allow new customers to walk out the door (in circumstances like this) and head over to a competitor to continue their spend is beyond belief... And why you should BEWARE of this site. The same dodgy things will happen when it comes to trying to withdraw $, mark my words...
Dear LBHILUX,
as we can see, unfortunately, you refused from getting bonuses automatically, therefore you didn't receive any for your deposits. Apart from that, the minimum deposit amount shall be higher to be eligible for the bonus. This is why the support agent couldn't add anything to your account. We are very sorry about that, however, we hope for your understanding!
A lots of games
Variety of promotion promotion
Various tournaments
Website easy to operate
Various deposit method
Live chat until they work
Live stream of casino available
Let me tell you something, you wanna deposit and wanted to obtain a bonus than system didn’t add it for you. Then, you ask them to add they will refuse however they will give you some spins instead of bonus which has $75 withdrawal limit which is sucks. I won $2800 and they didn’t pay me a dime.
Consider this factor before you start your journey here
Dear DAKSHESHPATEL6,
we are very sorry about the situation that happened to you. However, we will try to find out wwhat went wrong.
We private messaged you. Thank you for your understanding and patience.
Lots of games to choose from, bonuses are not bad either. 2 of the 3 customer service reps were a pleasure to deal with. The bonuses are comparable to other on line casinos.
Transaction times for deposits into my casino account took much too long. I made 3 different etransfers via Gigadat, although Gigadat sent me an email confirming my transaction was successful, every deposit was considerably delayed into my casino account. First deposit took 1.25hrs, second deposit tooK 5hrs and the verdict is still out on the last deposit (so far it has been 1.5hrs). I am not sure why their process is not as efficient as other casinos and would think correcting this issue would be top priority, since it must have an impact on their profit (the quicker the money is deposited, the quicker people will make another deposit). Third time is the charm for me and it is time to move on to another casino, there is a lot of competition out there To spend any more time playing at this casino.
Dear MONKEY_GIRL,
we appreciate your sincere feedback, and we must admit that withdrawal time could have become longer than usual due to the increased amount of such requests. However, this issue is really a top priority, and we really hope that you wouldn't experience this anymore. Thank you.
Fast payouts, although payouts are few and far between. Good selection of games. Speedy verification. Good comp point system. Good cash back system. Daily 30% deposit bonus is ok.
This is probably one of the lowest paying sites I have played on, and I have played on lots. It’s constant losing, and very few free spins triggered in game play. Generally every time I play I get up to around $100-$200, and then it just takes every cent without any trigger of free spins. Honestly, I wouldn’t recommend anyone to waste their time and money here. If I didn’t get a 20% bonus and have an account with some of their other sites I wouldn’t be playing here.
Hello, TTPEI,
we are sorry to hear about your experience at our casino, sometimes bad luck happens, we must admit that. However, we would like to remind you that you can always contact our vip manager at [email protected] and get some cashbacks for your losses or you can be offered some additional bonuses.
Thank you very much for your precious comments!
Lots of games to play including crypto deposits, and a good live casino-play that only because this casino is no good for slots. Trust me this is not the casino for slots
Never a bonus on slots. I have been a casino player for 20 years and I have never seen such a TIGHT SLOT casino in my life. If you want to give your $$ away than sign up and give it to Cleopatra Casino.
Hello, STAR69,
thank you for your comments, first of all. Did we understand you correctly: you haven't received any bonuses at our casino which can be played in slots? This can be only possible if a player refused to get any bonuses. However, we recommend you to contact us at [email protected], and we hope that our vip manager can offer you smth for sure!
Thank you very much!
I love this casino. It delivers on all points that you need it to. Quick cashout and quick games. I am about $500 ahead this month just on a few reels and table games. Customer support is genuinely helpful and they take time to sort you out.
Dear LIZZYOG,
Cleopatra Casino appreciates your nice words, thank you very much, and good luck!
Honestly, I liked everything. And it's weird to say such things about online casino since most of igaming experiences are in one or another way upsetting.
I like their interface, I like super smooth experience with deposits and withdrawals. Withdrawals were the easiest I have ever experienced. I had some good wins after my third deposit and enjoying their bonuses. I submitted proactively all docs and asked for withdrawal, and my docs without any extra email and without any extra question were accepted, withdrawal was almost immediately accepted and is on my card. Unbelievable.
All is clear on their site. What docs to submit, where is what, what are the rules.
Perfection.
Maybe the only suggestion I have is to make a new feature - random game. In general, and by game providers. I like to use such feature and maybe other people as well.
Hello, KIRKE!
thanks so much for this nicest review about Cleopatra, happy to make you happy!
We'll take into consideration our players' desires, and btw on our web site there is a feature which helps you select games of a certain provider :)
Good luck, and thanks again!
A lot of games, nice site, 24 hours support, a lot of deposit and withdrawal methods for Canadian, such as interact etransfer. Very important to me. Overall seems like OK site. I’m new here, deposited 520 and in few hours lost. So far, my experience in terms of winning odds seem low.
Honestly not much to dislike as I’m new here, but I can say I wasted 520$ in few hours and couldn’t have a single win. Barley any bonuses and when you get bonuses don’t pay anything. Very low payout slots compared to other places I played at. Other then that, I got no other complaints.
Hi EVANOEVANOB1111,
and thank you for your review! We are happy to have such nice players at Cleopatra.
We would also like to remind you that in case you have lost some amounts of money, you can contact our vip manager for some additional bonuses or cashbacks at [email protected]
Thanks again, and have a good day!
This casino is definitely well recommended. Verification (KYC) only took minutes to wait. My first cashout was approved with 5 hours. Second cashout approved within 5-10 minutes. Since I used interac as my withdrawal method I received text message for the password. Since it was set up into auto-deposit it goes directly to my account (let say less than 24 hours of waiting). As long as you provide everything they need, you can't get any problem.
Aside from that, lots of game choices. It was fun!
This is all based on my own experience as a player! Enjoy!
Some of the games are with restrictions (depends in your country).
There’s one time that I deposit using etransfer and it took so long to be credited into my account. Customer support is helpful so they fixed it right away!
Dear FSSMPC1207,
your warm words about Cleopatra are highly appreciated!
We do our best to satisfy our players, have a wonderful day!
I only gave the one extra star, because in the end, I did received my money, after all the negotiating and hours of hard work and time it took to finally get it.
They have my favorite NetEnt games - Divine Fortune & Narcos.
I saw all the positive ratings and decided to give this casino a shot. I deposited 1 k through Rapid Transfer, won a little, and requested a withdrawal. This is when the problems started.
I contacted the chat person to make sure everything was fine with the withdrawal request and he told me everything seemed fine, and that they would contact me via email if there was anything more needed so I could just wait. Okay.
Later on that night, I checked the casino site to find out the withdrawal was cancelled. I hadn't been notified in any way (nor was later at any time when it was cancelled twice more). Well anyhow at this point I figured it was because of the documents and I submitted the crucial documents (driver's licence, proof of address) to the site and requested the withdrawal again. Later I noticed the documents had been approved.
Later on I checked my account again, and the withdrawal was cancelled again. Again I opened the chat, waited again like 10-15 minutes to even get someone to reply to me, and asked what was the matter this time.
I was told that I need to deposit 2 k € more to be able to make a withdrawal.
I was like, wtf?
I told the guy there was no mention in the T&C about anything like this and I was not going to deposit even 1 cent more to be able to withdraw my money.
He quoted me the phrase in the T&C and it turned out that obviously I needed to wager my initial deposit of 1 k 3 x before being able to withdraw. The chat agent was just so lost with the most basic casino terminology ever.
Needless to say, I had no bonus whatsoever, only my own raw cash, like almost 100% of the time when I play.
Well this sucks also and is nothing else but another way to try and rob you of your own money. I would somehow understand a requirement to wager your own money (without any bonus) 1 x, but 3 x is just intolerable.
Also it says in their T&C (Under Anti-Fraud policy), that: "Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino." Instead of - according to their own T&C - asking for a payment to do a withdrawal, the chat agent just told me that I can't withdraw unless I haven't done the 3x wagering. Okay. Let's wager then.
After hours of wagering I was still on the winning side. I requested a withdrawal 3rd time.
Later I checked my account again, it was cancelled again.
I opened the chat again and after a good amount of waiting, the chat person appeared. I asked, what was the problem this time.
I was told now, that I must send a screenshot of my bank page where the transaction can be seen. Ok, I did that also.
Then finally later, after hours and hours of effort with the casino, I got an email from Skrill that my withdrawal had been initiated. What a relief.
Also there was some delay/problem in the game, for example when I was playing Divine Fortune and hit a win, the money did not show up in my cash balance immediately (as it usually always does), but I had to close the game to see my new correct balance.
The design on the site is, imo, old fashioned and not very user & mobile friendly.
I do not recommend this casino to anyone. It seems like all Direx NV casinos have this requirement of wagering your own money x3 before withdrawal which is ridiculous. I decided not to use any of their casinos anymore. Also the way they treat customers in my view is just disrespectful.
There are many excellent casinos out there - for example Thrills, SlotWolf, Video Slots, No Account Casino, High Roller, Maria Casino, Prank Casino, Frank & Freddy...
Just to name a few. I recommend one of them instead.
Dear ANNIKALE,
we are deeply sorry for the inconveniences related to the wagering requirements. We consider every feedback from our players and try to follow their preferences. We are inviting you to Cleopatra again, and can guarantee that you won't come across issues like that anymore while playing!
Our apologies again!
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