Chipstars Casino Complaints
Chipstars Casino Complaint Stats
I have been an active member on this casino where deposit and withdrawal have not been no issue until last month I got an email.
I have a pending withdrawal of ÂŁ429.58 I got an email that I should complete some verification in which I have sent but whenever I sent a certain documents I will never got a response untill I go and write support for an update.
This time another document was requested again in which I have sent it, same issue no response and contacted support all they can say is that I should exercise patience that no response either from the administrative department. How long will i keep waiting? It already two weeks since I sent the last document requested from me. And it only 2days left it will be a month since I requested for withdrawal.
Pls Askgambler I want you to come for my rescue.
Unresolved
I won 1100 pound on 28/july/2025 and yet, I haven't received my payment. My account it fully verified and I cannot understand why they are taking such a long time.
They told me that I shall receive the money on last friday.Then, moved it to monday and I still havent received my money.
The casino seems to be using this trick as many players has got same complaint. I would really appreciate if you could help me. Thank you.
Resolved
Made a withdrawal on 28/07/2025 last week I was told that I would be paid at the end of the week latest. Come Friday I approached them via livechat and was promised oh yes you will have your money any time now and still I haven't been paid. This morning I try to talk to them via live chat and they just tell me there's no update and then ignore me.
Resolved
Hello,
I sent all the documents on 04 14, the same day as they asked.
Before I deposited and withdrew without issues (probably because I was losing big amounts each day).
Withdrawal 5K EUR was created on 12. 04. 2025 07:55 still didn't get it.
Customer service each time tells you that you will receive an update today or the latest tomorrow, but it never happens. Vip service told me that my withdrawal is in the final stage and soon I will get it, but I heard it, and from the chat customer service, it was a week ago.
Withdraw process, as stated on their policy, is about 24 hours, I am waiting 300 hours....
I have plenty of screenshots and videos with chat reply, deposit history and etc.
Thank you for your help!
Resolved
It has been almost 4 days and everytime I ask about it they just say ” there are no further updates ” and they refuse to tell me why exactly hasnt it prosessed yet.
They also gave me an exact time at one point, but that didnt happen obiviously
Now the support ( chat ) has started to ignore me and my emails are not being responded.
I feel like its a scam and want help people avoid it.
I have a strong feeling its being done on purpose because of the way they act and also they straight up lied to me. I will send screenshots as proof
Resolved
I created my account on Chipstars on May 10th, 2024. They limited my betting restrictions immediately and requested I verify my account which I did and completed on May 12th as per their email. I was able to place bets for a week before they limited my account betting limits to a few dollars. At that point (June 2024) I requested a withdrawal of my remaining account balance.
Chipstars never emailed me back about my pending withdrawal. I had to contact their live chat to find out what was going on at which point they requested a bunch of new documentation from me which I complied to and sent in. They had even requested I get my national ID notified at a notary which I did as well.
The last communication I got from them was an email on November 19th requesting payslips to complete my verification which I sent to them that very day. Since then, I have not received any email communication from them. I have contacted their live chat many times to see what was going on. They keep simply saying the financial department has to review my latest document (which I sent over a month ago).
Chipstars is refusing to review my documents and send out my pending withdrawal from this summer. I tried attaching screenshots of email communication with them for additional proof but I get an upload error. If you would like me to email them to you please feel free to ask me and I can send them to an email address you have. Thank you.
Resolved
Resolved
Registered and played in this online casino in the sports section, as well as in slots casino.
Put on withdrawal of $500, October 6, still no withdrawal of funds.
The balance is still $ 200, which is the total amount of $ 700.
Support writes back that the financial department something there checks and the withdrawal is delayed.
Please, dear AskGamblers help in solving the issue.
Resolved
Hello!
I am contacting you for help because I am unable to withdraw the money I won in sports betting. I registered at Chipstars Casino for betting about 6 months ago. I made a deposit of about 22euro. I placed bets without ever making a withdrawal. When I accumulated 1150euro in my account, I wanted to withdraw my winnings.
However, after my withdrawal request, it remained unconfirmed. After contacting support I was asked to verify, which I did by providing the necessary documents. However, the withdrawal was not approved. I repeatedly contacted support, but I was always told that I would get an answer soon. However, the answer was never received. More than 2 weeks have passed since my withdrawal request.
I made a complaint on casino.guru (external link removed ). After the Chipstars Casino representative was connected, they could not help me as they do not specialise in sports betting and closed my dispute.
After Chipstars Casino representative was connected to the complaint, I received a letter from the support on the mail (I attach), that I am checked by a specialised department it takes up to 30 days.
However, after closing casino guru dispute I found out that I have no access to my account, no possibility to log in. I contacted support, I was told that I would get an answer about it in the mail, it's been 2 days, and I have not received an answer about it either.
Please help me. Ready to co-operate!
P.S. English is not my mother tongue, I am from Ukraine.
With respect!
Resolved
In March 2024 I made a deposit with Bitcoin of approx ÂŁ950 onto Chipstars. In the brief afternoon that I played on the platform I won some money, mostly on Roulette, and ended up with a balance of approx ÂŁ3.1k. Since then Chipstars have requested absurd amounts of information. Their demands change drastically every time and they are attempting to come up with any reason possible to not pay this money. To add to this they usually take one week to respond, so it all ends up being very frustrating. Currently they have not replied for 8 days after I sent them 3 months worth of bank statements. They are requesting I show them my crpyto wallet transactions with 'names and dates' in addition to bank statements, but unfortunately that is impossible just by the nature of crypto. There are no names... there are just crypto addresses. You would expect a crypto centric sports book to understand this. I have offered to Skype with them so we can address any issues they have but again they do not engage. I am left without any options but to be the victim of a scam/theft at this point, unless someone can encourage them to communicate with me.
There are threads open on multiple forums about this and have been for several weeks. Chipstars have been made aware of this but unfortunately they have never engaged even once about any of it. Some of those forum links are here:
< removed >
I have attached every piece of communication I've had with them along with screens of all betting activity I have been involved with at Chipstars.
For the love of God please do not reject this complaint. If you search the web you can find that Chipstars are doing this same thing to many many people as we speak. These guys must be held accountable.
Resolved
Serious payment problems: for a month more or less have a lot of difficulties to pay the withdrawals, before they paid 24 hours according to the terms and conditions but in addition to Vip players like me, they used to pay them on the same day. Now it takes several days and they tell you that they have to recharge the payment provider's account, which means that they don't have money at the time to pay for the withdrawals. In the chat I spoke to several agents and everyone said that at the moment they could not pay and that they did not know when they could process my withdrawals. It is clear that there are difficulties to pay and that implies a huge lack of treasury in this casino.
Many times they tell me through the whassap to withdraw one amount by one method (Mifinity) and another amount by another different method (transfer) and argue that there is not enough money to pay it all by transfer which is the usual way where I do my withdraws.
The reviews that are very good on several sites are written by the manager and he tells you to copy them and send for example to Truspilot in exchange for a small gift of money that deposits you into your casino account for you to play.
Customer service in chat is bad because no one can tell you when your withdrawals are going to be processed. They always tell you they're going to sue you today, but it's never true.
Vip players communicate through the whassap with the casino's Vip manager named Danilo. This gentleman apart from the lies he throws (at least to me and I can prove it) is dedicated to promising things he will never fulfil for example that he will give you as a gift and unqualified 15% of the losses of the day and also 10% cashback every Monday, Well that I remember he only gave it to me once Now it's 10% of the losses and the weekly cahs. Besides being the only contact (Whassap) that we have the Vip to talk to him, he even gets to be a month without answering you and even seeing that he is online in the whassap. You communicate all this in the chat and they tell you to contact him, but if he never answers how will we contact him? You don't keep promises, and the bad thing about this is that it tells you, if it ever answers you, that you're the casino's priority. So the mistreatment of Vip players like me is very obvious. And we're talking about €70,000 lost in this nice casino in about three years--
They do not comply with the terms and conditions of maximum 24 hours to pay and that proves the lack of liquidity and treasury problems that I mentioned earlier above.
On Tuesday day 2 I asked the two managers that, as they pay at the 24 hours maximum, I asked them to process me the 2860 € that I had pending in withdrawals because I needed a lot to face some payments and they didn't even realize.What's the point of being a VIP at this casino?
Today for example in the chat an agent named Ana does not answer and it is because she told me yesterday that they would pay me the same day but since they have not paid no more is not put in chat. It's embarrassing.
When it comes to collecting retreats nobody knows anything in the chat and they cheat you by saying that you charge “today” but it’s a lie. That if, when it comes to depositing, they take care of the moment.
And as of yesterday Wednesday day 3 I have a letter from the manager Vip saying that I had spoken with the manager Danilo and with Finance and I was guaranteed that today Thursday day 4 I was going to be paid for the morning. Did I charge the 2860 €? Of course not, I have already said that everything is lies one after another.
For all this I have to say and say that this casino has ceased to be a good casino and now it is a pretty bad casino and I advise not to play in it if you do not want to spend it badly when charging the withdrawals.
Finally to say that I have already experienced situations similar to that of this casino and end up closing and leaving users hanging to not pay and start with another new casino of different name and even change the names of both the manager and the chat agent. I't be surprised if they were preparing something like this. And if that's the case, it's called fraud.
Resolved
Hello,
I am waiting for Chipstars to return my deposit after saying they will do so on my Trustpilot review and also privately,
It has been over 3 weeks and they have not replied to my emails,
This case has been going on for almost a year, I decided to just have it closed out by accepting the offer of deposits returned, but obviously I am yet to have that,
Once my deposits are returned I will change reviews to positive and I will not become homeless...
Then it can actually be marked as 'amicably resolved' like they claim as you can see...
They have my XMR address to refund too I gave it to them today again,
Regards,
Cameron
Resolved
Hello everyone,
I am now turning to you with the hope of finally receiving my money from this casino.
I am a really long-standing and experienced player and have made many deposits and withdrawals in online casinos over the last few years. What I have been experiencing with this casino for almost a month is something I have never experienced in my entire life.
On August 25th I registered on this site and made a deposit of €270. As luck would have it, I won over €25,000.
It was a really damn long night and after 12 hours I finally paid out €26,000. As in every casino, I have it immediately the next day
any documents uploaded for verification. When additional documents were requested, I uploaded them too. All documents have been accepted by the casino.
Now it's September 22nd and I'm still waiting for my money! In the meantime, I've often tried to contact support - in vain.
Every time a different agent came and every time there was the same answer regarding approval from the finance department. All withdrawals are still pending today and I can
still cancel everyone. I have never experienced something like that. I'm now tired of receiving the same answer from support every time.
It seems to me as if the casino doesn't want to pay out this money in the hope that I will lose it again. Unfortunately, I also have in the meantime€10,000 of this money is lost again, but there is still €16,000 outstanding. I won't touch this money again either. 4 weeks and no response from
a certain finance department - does it even exist?
I ask for help and advice and for a clear answer from the casino when I will receive my money. No casino has ever done something like this to me!
I would also ask for help from AskGamblers!
Rejected
Outright scammers. Don't ever play here. They do not pay money, requiring, in addition to standard documents, a passport certified by a notary and an extract from the tax office for the past year, a certificate of net income for the year, the place and date of employment, and all additional sources of income. I even provided my biometric passport, which indicated the validity period. These documents are confidential information, the requirement of which violates the law in any country. It’s easier to take out a loan from any bank in the world than to undergo supposed verification in a regular online casino. These scammers don't pay money!!!!
Resolved
Hello. Since May 15, I have been waiting for the payment to be processed via chipstars.bet. Support in the chat told me that the payment is being considered by the appropriate department and that I will receive information by email. I have been waiting for my payment for 4 months and have not received any information by email yet. Askgamblers, please help me get my money back. My account is verified. There is 1,534.80 euros in the account.
Resolved
I was playing in Chipstars for 10 days without any problems. During this period all my deposits and withdrawals were processed normally. On 28-05-2023 I had a balance of 2897.51€ in my gaming account and i decided to request a withdrawal of 1400€ to my Neteller account. More than 2 months later my withdrawal is still pending. During this time I contacted Chipstars support many times via live chat to ask for an explanation for the delay but the only information was about a pending game play check. Until now I haven’t been contacted by the financial department regarding my withdrawal like I was told and my withdrawal is still pending. Since there is no actual progress i kindly request the assistance of Askgamblers in resolving this matter.
Resolved
The request was made on 8th May, however, they have been stalling my payment ever since. At first they said the payment is delayed due to the holidays (I don't know exactly what holiday, as they never revealed that). Then they mentioned the providers are conducting some 'gameplay check' and I will get my money soon. After weeks of delaying, they mentioned on Friday (19th May) that now the gameplay check is over, however, their finance wants to send me some additional documents for verification (although my account was already verified). Now the finance still hasn't gotten back to me. And my VIP Manager Bane, asks me to be patient and he can't even guarantee a time-frame within which I will get my payout.
I have contacted their customer support multiple times, however, they always ask me to be patient and say it will be sorted out "SOON". I don't know what to say about these scammers. It shouldn't take their finance 5-6 days to ask for a bunch of documents. Its been 17 days, and I still didn't get a single buck as payout. They haven't sent me any official email, apologising for the delay. The customer service (even my VIP manager) is suddenly unresponsive, he replies to me once in 24-48 hours.
This is disgusting, we spend our money in these online casinos thinking that they will ensure fast payouts (specially for VIP clients) but once you win big, they refuse to pay you and find all sorts of excuses to delay the process.
I have all the screenshots of conversations and other evidence, this Chipstars casino are nothing but scammers and they should be blacklisted on AskGamblers as well.
I hope AskGamblers will play a mediation role and ensure that I get my rightful payout of $6200.
Resolved
Hello
I deposited around 3,387.13 USD here, so I just over doubled my money. I played a little casino and then a few sports bets, I did not make all my money from one bet. They only just started accepting UK customers, have been betting for years and never had issues with my documents,
They are asking for heinous amounts of documents, I have to see a solicitor tomorrow and pay lots of money to get documents notarised, new documents that I had to order in mind I have you. They have been ignoring me constantly and I have seen other people have to complain about them before.
So anyway they have broken their TOS in multiple ways and lied loads.
Please can they pay out my funds to my wallet which I have given them many times thank you <removed>
Happy to provide all evidence necessary and go to journalists/authorities if need be. Thanks,
Cameron
Resolved
Resolved