Non payment of withdrawal for nearly 2 months and impossible demands with almost zero communication
In March 2024 I made a deposit with Bitcoin of approx £950 onto Chipstars. In the brief afternoon that I played on the platform I won some money, mostly on Roulette, and ended up with a balance of approx £3.1k. Since then Chipstars have requested absurd amounts of information. Their demands change drastically every time and they are attempting to come up with any reason possible to not pay this money. To add to this they usually take one week to respond, so it all ends up being very frustrating. Currently they have not replied for 8 days after I sent them 3 months worth of bank statements. They are requesting I show them my crpyto wallet transactions with 'names and dates' in addition to bank statements, but unfortunately that is impossible just by the nature of crypto. There are no names... there are just crypto addresses. You would expect a crypto centric sports book to understand this. I have offered to Skype with them so we can address any issues they have but again they do not engage. I am left without any options but to be the victim of a scam/theft at this point, unless someone can encourage them to communicate with me.
There are threads open on multiple forums about this and have been for several weeks. Chipstars have been made aware of this but unfortunately they have never engaged even once about any of it. Some of those forum links are here:
< removed >
I have attached every piece of communication I've had with them along with screens of all betting activity I have been involved with at Chipstars.
For the love of God please do not reject this complaint. If you search the web you can find that Chipstars are doing this same thing to many many people as we speak. These guys must be held accountable.
Screenshot
