Delay of pending period with no reason

Made a withdrawal on 28/07/2025 last week I was told that I would be paid at the end of the week latest. Come Friday I approached them via livechat and was promised oh yes you will have your money any time now and still I haven't been paid. This morning I try to talk to them via live chat and they just tell me there's no update and then ignore me.

Hello,

I sent all the documents on 04 14, the same day as they asked.

Before I deposited and withdrew without issues (probably because I was losing big amounts each day).

Withdrawal 5K EUR was created on 12. 04. 2025 07:55 still didn't get it.

Customer service each time tells you that you will receive an update today or the latest tomorrow, but it never happens. Vip service told me that my withdrawal is in the final stage and soon I will get it, but I heard it, and from the chat customer service, it was a week ago.

Withdraw process, as stated on their policy, is about 24 hours, I am waiting 300 hours....

I have plenty of screenshots and videos with chat reply, deposit history and etc.

Thank you for your help!

I created my account on Chipstars on May 10th, 2024. They limited my betting restrictions immediately and requested I verify my account which I did and completed on May 12th as per their email. I was able to place bets for a week before they limited my account betting limits to a few dollars. At that point (June 2024) I requested a withdrawal of my remaining account balance.

Chipstars never emailed me back about my pending withdrawal. I had to contact their live chat to find out what was going on at which point they requested a bunch of new documentation from me which I complied to and sent in. They had even requested I get my national ID notified at a notary which I did as well.

The last communication I got from them was an email on November 19th requesting payslips to complete my verification which I sent to them that very day. Since then, I have not received any email communication from them. I have contacted their live chat many times to see what was going on. They keep simply saying the financial department has to review my latest document (which I sent over a month ago).

Chipstars is refusing to review my documents and send out my pending withdrawal from this summer. I tried attaching screenshots of email communication with them for additional proof but I get an upload error. If you would like me to email them to you please feel free to ask me and I can send them to an email address you have. Thank you.

Registered and played in this online casino in the sports section, as well as in slots casino.

Put on withdrawal of $500, October 6, still no withdrawal of funds.

The balance is still $ 200, which is the total amount of $ 700.

Support writes back that the financial department something there checks and the withdrawal is delayed.

Please, dear AskGamblers help in solving the issue.

Hello!

I am contacting you for help because I am unable to withdraw the money I won in sports betting. I registered at Chipstars Casino for betting about 6 months ago. I made a deposit of about 22euro. I placed bets without ever making a withdrawal. When I accumulated 1150euro in my account, I wanted to withdraw my winnings.

However, after my withdrawal request, it remained unconfirmed. After contacting support I was asked to verify, which I did by providing the necessary documents. However, the withdrawal was not approved. I repeatedly contacted support, but I was always told that I would get an answer soon. However, the answer was never received. More than 2 weeks have passed since my withdrawal request.

I made a complaint on casino.guru (external link removed ). After the Chipstars Casino representative was connected, they could not help me as they do not specialise in sports betting and closed my dispute.

After Chipstars Casino representative was connected to the complaint, I received a letter from the support on the mail (I attach), that I am checked by a specialised department it takes up to 30 days.

However, after closing casino guru dispute I found out that I have no access to my account, no possibility to log in. I contacted support, I was told that I would get an answer about it in the mail, it's been 2 days, and I have not received an answer about it either.

Please help me. Ready to co-operate!

P.S. English is not my mother tongue, I am from Ukraine.

With respect!

In March 2024 I made a deposit with Bitcoin of approx £950 onto Chipstars. In the brief afternoon that I played on the platform I won some money, mostly on Roulette, and ended up with a balance of approx £3.1k. Since then Chipstars have requested absurd amounts of information. Their demands change drastically every time and they are attempting to come up with any reason possible to not pay this money. To add to this they usually take one week to respond, so it all ends up being very frustrating. Currently they have not replied for 8 days after I sent them 3 months worth of bank statements. They are requesting I show them my crpyto wallet transactions with 'names and dates' in addition to bank statements, but unfortunately that is impossible just by the nature of crypto. There are no names... there are just crypto addresses. You would expect a crypto centric sports book to understand this. I have offered to Skype with them so we can address any issues they have but again they do not engage. I am left without any options but to be the victim of a scam/theft at this point, unless someone can encourage them to communicate with me.

There are threads open on multiple forums about this and have been for several weeks. Chipstars have been made aware of this but unfortunately they have never engaged even once about any of it. Some of those forum links are here:

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I have attached every piece of communication I've had with them along with screens of all betting activity I have been involved with at Chipstars.

For the love of God please do not reject this complaint. If you search the web you can find that Chipstars are doing this same thing to many many people as we speak. These guys must be held accountable.