Complaint #18
Chipstars Casino
Withdrawal pending longer than it should
2 years ago
This casino was of the best I'd ever known and that's why I've been playing in it for several years but from time to time the change has been substantial so I recommend that if you don't want to waste your time and do not want to have a bad time, it's better not to play in it. And I explain to myself:
Serious payment problems: for a month more or less have a lot of difficulties to pay the withdrawals, before they paid 24 hours according to the terms and conditions but in addition to Vip players like me, they used to pay them on the same day. Now it takes several days and they tell you that they have to recharge the payment provider's account, which means that they don't have money at the time to pay for the withdrawals. In the chat I spoke to several agents and everyone said that at the moment they could not pay and that they did not know when they could process my withdrawals. It is clear that there are difficulties to pay and that implies a huge lack of treasury in this casino.
Many times they tell me through the whassap to withdraw one amount by one method (Mifinity) and another amount by another different method (transfer) and argue that there is not enough money to pay it all by transfer which is the usual way where I do my withdraws.
The reviews that are very good on several sites are written by the manager and he tells you to copy them and send for example to Truspilot in exchange for a small gift of money that deposits you into your casino account for you to play.
Customer service in chat is bad because no one can tell you when your withdrawals are going to be processed. They always tell you they're going to sue you today, but it's never true.
Vip players communicate through the whassap with the casino's Vip manager named Danilo. This gentleman apart from the lies he throws (at least to me and I can prove it) is dedicated to promising things he will never fulfil for example that he will give you as a gift and unqualified 15% of the losses of the day and also 10% cashback every Monday, Well that I remember he only gave it to me once Now it's 10% of the losses and the weekly cahs. Besides being the only contact (Whassap) that we have the Vip to talk to him, he even gets to be a month without answering you and even seeing that he is online in the whassap. You communicate all this in the chat and they tell you to contact him, but if he never answers how will we contact him? You don't keep promises, and the bad thing about this is that it tells you, if it ever answers you, that you're the casino's priority. So the mistreatment of Vip players like me is very obvious. And we're talking about €70,000 lost in this nice casino in about three years--
They do not comply with the terms and conditions of maximum 24 hours to pay and that proves the lack of liquidity and treasury problems that I mentioned earlier above.
On Tuesday day 2 I asked the two managers that, as they pay at the 24 hours maximum, I asked them to process me the 2860 € that I had pending in withdrawals because I needed a lot to face some payments and they didn't even realize.What's the point of being a VIP at this casino?
Today for example in the chat an agent named Ana does not answer and it is because she told me yesterday that they would pay me the same day but since they have not paid no more is not put in chat. It's embarrassing.
When it comes to collecting retreats nobody knows anything in the chat and they cheat you by saying that you charge “today” but it’s a lie. That if, when it comes to depositing, they take care of the moment.
And as of yesterday Wednesday day 3 I have a letter from the manager Vip saying that I had spoken with the manager Danilo and with Finance and I was guaranteed that today Thursday day 4 I was going to be paid for the morning. Did I charge the 2860 €? Of course not, I have already said that everything is lies one after another.
For all this I have to say and say that this casino has ceased to be a good casino and now it is a pretty bad casino and I advise not to play in it if you do not want to spend it badly when charging the withdrawals.
Finally to say that I have already experienced situations similar to that of this casino and end up closing and leaving users hanging to not pay and start with another new casino of different name and even change the names of both the manager and the chat agent. I't be surprised if they were preparing something like this. And if that's the case, it's called fraud.
Serious payment problems: for a month more or less have a lot of difficulties to pay the withdrawals, before they paid 24 hours according to the terms and conditions but in addition to Vip players like me, they used to pay them on the same day. Now it takes several days and they tell you that they have to recharge the payment provider's account, which means that they don't have money at the time to pay for the withdrawals. In the chat I spoke to several agents and everyone said that at the moment they could not pay and that they did not know when they could process my withdrawals. It is clear that there are difficulties to pay and that implies a huge lack of treasury in this casino.
Many times they tell me through the whassap to withdraw one amount by one method (Mifinity) and another amount by another different method (transfer) and argue that there is not enough money to pay it all by transfer which is the usual way where I do my withdraws.
The reviews that are very good on several sites are written by the manager and he tells you to copy them and send for example to Truspilot in exchange for a small gift of money that deposits you into your casino account for you to play.
Customer service in chat is bad because no one can tell you when your withdrawals are going to be processed. They always tell you they're going to sue you today, but it's never true.
Vip players communicate through the whassap with the casino's Vip manager named Danilo. This gentleman apart from the lies he throws (at least to me and I can prove it) is dedicated to promising things he will never fulfil for example that he will give you as a gift and unqualified 15% of the losses of the day and also 10% cashback every Monday, Well that I remember he only gave it to me once Now it's 10% of the losses and the weekly cahs. Besides being the only contact (Whassap) that we have the Vip to talk to him, he even gets to be a month without answering you and even seeing that he is online in the whassap. You communicate all this in the chat and they tell you to contact him, but if he never answers how will we contact him? You don't keep promises, and the bad thing about this is that it tells you, if it ever answers you, that you're the casino's priority. So the mistreatment of Vip players like me is very obvious. And we're talking about €70,000 lost in this nice casino in about three years--
They do not comply with the terms and conditions of maximum 24 hours to pay and that proves the lack of liquidity and treasury problems that I mentioned earlier above.
On Tuesday day 2 I asked the two managers that, as they pay at the 24 hours maximum, I asked them to process me the 2860 € that I had pending in withdrawals because I needed a lot to face some payments and they didn't even realize.What's the point of being a VIP at this casino?
Today for example in the chat an agent named Ana does not answer and it is because she told me yesterday that they would pay me the same day but since they have not paid no more is not put in chat. It's embarrassing.
When it comes to collecting retreats nobody knows anything in the chat and they cheat you by saying that you charge “today” but it’s a lie. That if, when it comes to depositing, they take care of the moment.
And as of yesterday Wednesday day 3 I have a letter from the manager Vip saying that I had spoken with the manager Danilo and with Finance and I was guaranteed that today Thursday day 4 I was going to be paid for the morning. Did I charge the 2860 €? Of course not, I have already said that everything is lies one after another.
For all this I have to say and say that this casino has ceased to be a good casino and now it is a pretty bad casino and I advise not to play in it if you do not want to spend it badly when charging the withdrawals.
Finally to say that I have already experienced situations similar to that of this casino and end up closing and leaving users hanging to not pay and start with another new casino of different name and even change the names of both the manager and the chat agent. I't be surprised if they were preparing something like this. And if that's the case, it's called fraud.
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