Complaint #27 Chipstars Casino

Chipstars casino withdraws problem

By Antonymas

1 year ago

Hello!

I am contacting you for help because I am unable to withdraw the money I won in sports betting. I registered at Chipstars Casino for betting about 6 months ago. I made a deposit of about 22euro. I placed bets without ever making a withdrawal. When I accumulated 1150euro in my account, I wanted to withdraw my winnings.

However, after my withdrawal request, it remained unconfirmed. After contacting support I was asked to verify, which I did by providing the necessary documents. However, the withdrawal was not approved. I repeatedly contacted support, but I was always told that I would get an answer soon. However, the answer was never received. More than 2 weeks have passed since my withdrawal request.

I made a complaint on casino.guru (external link removed ). After the Chipstars Casino representative was connected, they could not help me as they do not specialise in sports betting and closed my dispute.

After Chipstars Casino representative was connected to the complaint, I received a letter from the support on the mail (I attach), that I am checked by a specialised department it takes up to 30 days.

However, after closing casino guru dispute I found out that I have no access to my account, no possibility to log in. I contacted support, I was told that I would get an answer about it in the mail, it's been 2 days, and I have not received an answer about it either.

Please help me. Ready to co-operate!

P.S. English is not my mother tongue, I am from Ukraine.

With respect!

Disputed Casino Chipstars Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Chipstars Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Chipstars Casino

• Representative

1 year ago

Dear Askgamblers,

We have shared all of the necessary evidence via email.
Thank you for your assistance.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Chipstars Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear Chipstars Casino,

Please note that we have not received any email this issue related. Kindly resend it to support@askgamblers.com

Thanks in advance for your cooperation.

Chipstars Casino Complaint Stats

Resolved 17 / 17

Avg. Amount $1,506

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Chipstars Casino Complaints

See all complaints for this casino

Delay on my withdrawal

Dear team,

I won 1100 pound on 28/july/2025 and yet, I haven't received my payment. My account it fully verified and I cannot understand why they are taking such a long time.

They told me that I shall receive the money on last friday.Then, moved it to monday and I still havent received my money.

The casino seems to be using this trick as many players has got same complaint. I would really appreciate if you could help me. Thank you.

Resolved

£1,100

Not paid still after well over a week

Made a withdrawal on 28/07/2025 last week I was told that I would be paid at the end of the week latest. Come Friday I approached them via livechat and was promised oh yes you will have your money any time now and still I haven't been paid. This morning I try to talk to them via live chat and they just tell me there's no update and then ignore me.

Resolved

€900

No processing withdrawal for two weeks

Hello,

I sent all the documents on 04 14, the same day as they asked.

Before I deposited and withdrew without issues (probably because I was losing big amounts each day).

Withdrawal 5K EUR was created on 12. 04. 2025 07:55 still didn't get it.

Customer service each time tells you that you will receive an update today or the latest tomorrow, but it never happens. Vip service told me that my withdrawal is in the final stage and soon I will get it, but I heard it, and from the chat customer service, it was a week ago.

Withdraw process, as stated on their policy, is about 24 hours, I am waiting 300 hours....

I have plenty of screenshots and videos with chat reply, deposit history and etc.

Thank you for your help!

Resolved

Delayed withdrawal for no reason at all

I requested a withdrawal from this casino on 13/04/2025. They instantly asked me to do a verification, which I did. After the verification they said everything is ok and withdrawal will be prosessed soon.

It has been almost 4 days and everytime I ask about it they just say ” there are no further updates ” and they refuse to tell me why exactly hasnt it prosessed yet.

They also gave me an exact time at one point, but that didnt happen obiviously

Now the support ( chat ) has started to ignore me and my emails are not being responded.

I feel like its a scam and want help people avoid it.

I have a strong feeling its being done on purpose because of the way they act and also they straight up lied to me. I will send screenshots as proof

Resolved

€1,800

Casino wont pay funds

I created my account on Chipstars on May 10th, 2024. They limited my betting restrictions immediately and requested I verify my account which I did and completed on May 12th as per their email. I was able to place bets for a week before they limited my account betting limits to a few dollars. At that point (June 2024) I requested a withdrawal of my remaining account balance.

Chipstars never emailed me back about my pending withdrawal. I had to contact their live chat to find out what was going on at which point they requested a bunch of new documentation from me which I complied to and sent in. They had even requested I get my national ID notified at a notary which I did as well.

The last communication I got from them was an email on November 19th requesting payslips to complete my verification which I sent to them that very day. Since then, I have not received any email communication from them. I have contacted their live chat many times to see what was going on. They keep simply saying the financial department has to review my latest document (which I sent over a month ago).

Chipstars is refusing to review my documents and send out my pending withdrawal from this summer. I tried attaching screenshots of email communication with them for additional proof but I get an upload error. If you would like me to email them to you please feel free to ask me and I can send them to an email address you have. Thank you.

Resolved

The payment has been delayed for over a month

I have had a verified account at this casino for several years, and I have never experienced any issues before. However, my latest withdrawal request from 04.11.2024 has not been processed for over a month. Sum is 1188 EUR. The support team in the chat keeps promising to forward my request to the relevant department and asks me to email [email protected]. However, I have not received any response to my emails. I kindly ask for assistance in resolving this situation.

Resolved

€1,188

No withdrawal 500 USD since October 6th

Registered and played in this online casino in the sports section, as well as in slots casino.

Put on withdrawal of $500, October 6, still no withdrawal of funds.

The balance is still $ 200, which is the total amount of $ 700.

Support writes back that the financial department something there checks and the withdrawal is delayed.

Please, dear AskGamblers help in solving the issue.

Resolved

Non payment of withdrawal for nearly 2 months and impossible demands with almost zero communication

In March 2024 I made a deposit with Bitcoin of approx £950 onto Chipstars. In the brief afternoon that I played on the platform I won some money, mostly on Roulette, and ended up with a balance of approx £3.1k. Since then Chipstars have requested absurd amounts of information. Their demands change drastically every time and they are attempting to come up with any reason possible to not pay this money. To add to this they usually take one week to respond, so it all ends up being very frustrating. Currently they have not replied for 8 days after I sent them 3 months worth of bank statements. They are requesting I show them my crpyto wallet transactions with 'names and dates' in addition to bank statements, but unfortunately that is impossible just by the nature of crypto. There are no names... there are just crypto addresses. You would expect a crypto centric sports book to understand this. I have offered to Skype with them so we can address any issues they have but again they do not engage. I am left without any options but to be the victim of a scam/theft at this point, unless someone can encourage them to communicate with me.

There are threads open on multiple forums about this and have been for several weeks. Chipstars have been made aware of this but unfortunately they have never engaged even once about any of it. Some of those forum links are here:

< removed >

I have attached every piece of communication I've had with them along with screens of all betting activity I have been involved with at Chipstars.

For the love of God please do not reject this complaint. If you search the web you can find that Chipstars are doing this same thing to many many people as we speak. These guys must be held accountable.

Resolved

£3,100

Withdrawal pending longer than it should

This casino was of the best I'd ever known and that's why I've been playing in it for several years but from time to time the change has been substantial so I recommend that if you don't want to waste your time and do not want to have a bad time, it's better not to play in it. And I explain to myself:
Serious payment problems: for a month more or less have a lot of difficulties to pay the withdrawals, before they paid 24 hours according to the terms and conditions but in addition to Vip players like me, they used to pay them on the same day. Now it takes several days and they tell you that they have to recharge the payment provider's account, which means that they don't have money at the time to pay for the withdrawals. In the chat I spoke to several agents and everyone said that at the moment they could not pay and that they did not know when they could process my withdrawals. It is clear that there are difficulties to pay and that implies a huge lack of treasury in this casino.
Many times they tell me through the whassap to withdraw one amount by one method (Mifinity) and another amount by another different method (transfer) and argue that there is not enough money to pay it all by transfer which is the usual way where I do my withdraws.
The reviews that are very good on several sites are written by the manager and he tells you to copy them and send for example to Truspilot in exchange for a small gift of money that deposits you into your casino account for you to play.
Customer service in chat is bad because no one can tell you when your withdrawals are going to be processed. They always tell you they're going to sue you today, but it's never true.
Vip players communicate through the whassap with the casino's Vip manager named Danilo. This gentleman apart from the lies he throws (at least to me and I can prove it) is dedicated to promising things he will never fulfil for example that he will give you as a gift and unqualified 15% of the losses of the day and also 10% cashback every Monday, Well that I remember he only gave it to me once Now it's 10% of the losses and the weekly cahs. Besides being the only contact (Whassap) that we have the Vip to talk to him, he even gets to be a month without answering you and even seeing that he is online in the whassap. You communicate all this in the chat and they tell you to contact him, but if he never answers how will we contact him? You don't keep promises, and the bad thing about this is that it tells you, if it ever answers you, that you're the casino's priority. So the mistreatment of Vip players like me is very obvious. And we're talking about €70,000 lost in this nice casino in about three years--
They do not comply with the terms and conditions of maximum 24 hours to pay and that proves the lack of liquidity and treasury problems that I mentioned earlier above.
On Tuesday day 2 I asked the two managers that, as they pay at the 24 hours maximum, I asked them to process me the 2860 € that I had pending in withdrawals because I needed a lot to face some payments and they didn't even realize.What's the point of being a VIP at this casino?
Today for example in the chat an agent named Ana does not answer and it is because she told me yesterday that they would pay me the same day but since they have not paid no more is not put in chat. It's embarrassing.
When it comes to collecting retreats nobody knows anything in the chat and they cheat you by saying that you charge “today” but it’s a lie. That if, when it comes to depositing, they take care of the moment.
And as of yesterday Wednesday day 3 I have a letter from the manager Vip saying that I had spoken with the manager Danilo and with Finance and I was guaranteed that today Thursday day 4 I was going to be paid for the morning. Did I charge the 2860 €? Of course not, I have already said that everything is lies one after another.
For all this I have to say and say that this casino has ceased to be a good casino and now it is a pretty bad casino and I advise not to play in it if you do not want to spend it badly when charging the withdrawals.
Finally to say that I have already experienced situations similar to that of this casino and end up closing and leaving users hanging to not pay and start with another new casino of different name and even change the names of both the manager and the chat agent. I't be surprised if they were preparing something like this. And if that's the case, it's called fraud.

Resolved

€2,860

Chipstars yet to return my deposits after 3 weeks

Hello,

I am waiting for Chipstars to return my deposit after saying they will do so on my Trustpilot review and also privately,

It has been over 3 weeks and they have not replied to my emails,

This case has been going on for almost a year, I decided to just have it closed out by accepting the offer of deposits returned, but obviously I am yet to have that,

Once my deposits are returned I will change reviews to positive and I will not become homeless...

Then it can actually be marked as 'amicably resolved' like they claim as you can see...

They have my XMR address to refund too I gave it to them today again,

Regards,

Cameron

Resolved

$3,387