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Celtic Casino

0
CasinoRank
4.8
Player rating 8 reviews
Complaint response 3 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Live games available
  • Standard online casino also available
  • Unique table games and slots
  • Easily-accessible support
  • Strong security
What we don’t like
  • Little video poker variety
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Italian, Spanish, French, Greek, Russian

Established

2009

Licences

Costa Rica Gambling

Affiliate Program

Company

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, ClickandBuy, Payz, MasterCard, Neteller, Paysafecard, Visa, Skrill

Currencies

British pounds sterling, US dollars, Euros

Withdrawal Methods

Bank Wire Transfer, ClickandBuy, ECO Card, Neteller, Visa, Skrill

Withdrawal Times

EWallets: 0-1 hours
Bank Transfers: 3-7 days
Cheques:
Card Payments: 2-7 days
Pending Time: 48 hours

Withdrawal Limit

Not Stated

Software

Betsoft, Visionary iGaming, Pragmatic Play

RTP

Not publicly audited

Live Chat

Contact

Support Mail Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Celtic Casino is a unique online casino that focuses primarily on its live games. The casino, which is powered by Visionary iGaming and Betsoft, aims to give players a remarkably different online gaming experience. Additionaly, there are Pragmatic Play Games for all those who prefer vitual games. Celtic Casino is licensed in the jurisdiction of Costa Rica.

Restricted Countries 

Celtic Casino does not accept wagers or allow residents who reside in the United States, or use US issued bank cards.

Virtual Games

Celtic Casino also has a library of virtual online casino games for players who want the instant style of a typical online casino. Players can choose to enjoy Pragmatic Play Casino games. All fans of video slots can enjoy fun games like Sugar Rush slot, Ducks'N'Eggs slot, New Tales of Egypt slot, and many more.

If you want to play table games but want the speedy gameplay of a graphical casino, you're in luck. Celtic Casino has an extensive array of table games that rival those of industry-leading software companies. Play favourites like blackjack, roulette, and baccarat, and even check out other exciting games like Megabet Poker and Trente et Quarante.

Video poker lovers will also enjoy Celtic Casino's single- and multi-hand video poker games. However, the selection is limited to Jacks or Better, Deuces Wild, Joker Poker, and All American Poker. While these are certainly the most well-known (and often best-paying) games in the business, players who like to try off-the-wall variants are out of luck.

Live Games

The one thing that sets Celtic Casino apart from the vast majority of the online gaming world is its strong emphasis on its live games. These games are nice for players who want to have a more realistic gaming site. Celtic Casino offers baccarat, roulette, and blackjack with an early payout feature. The dealers are friendly and helpful, and you can even try the live games out for free before making an account.

Support

Since Celtic Casino so strongly emphasises hospitality with their dealers, it's only natural that they have top-of-the-line support. Players can contact them via Live Chat and one of their top-notch customer support representatives will assist immediately. When Live Chat team is offline, there are also other ways to contact them. Celtic Casino is one of a few establishments that actually allows players to contact them via Skype. You just need to add CelticCasino to your contacts and send them a message. You can also submit an e-mail to whichever address is designed for your specific issue.

Security and Fairness

Security is a major priority at Celtic Casino, and safeguards have been implemented to guarantee that players are safe while playing. All information transferred to and from their servers is protected with encryption, and everything on Celtic Casino's system is secured with an ironclad firewall. Hackers won't have any luck trying to steal data from you at Celtic Casino.

As far as fairness goes, nothing can be better than live games. All live game results are produced in real-time and guaranteed to be fair. The virtual games, however, do not appear to have had any third-party audits done to them to verify their fairness.

Player Reviews

4.8
8 reviews
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Player rating
pandresn8
6 years ago
1

They closed without telling anything. I requested a withdraw of 150 pounds, they approved and two days later they disappear, what kind of casino is that?
If you guys know how to contact them, please let me know, here is my emial: [email protected]

Now they are operation with bebbit, which they are denying all the information like emails to contact them


Thanks

tomas11
6 years ago
1

Both Fairway and Celtic casinos are out of business, overnight. No warning, no apology, no giving back the money to players. The owners are just thieves. I tried to contact the Visionary iGaming support via email and Facebook 2 days ago but haven't received any answer so far. They seem not to care about the casinos they run - they just take money, nothing else matters for them. Since now, I do not trust the casinos located in Costa Rica, esp. those run by Visionary iGaming. Their claims about "reputation", valid "licences", etc. means nothing at all - those are just lies to keep players. They can disappear any time with all the money as in this case.

Message
fnebalasca
6 years ago
6

I like the setup on their casino and they greet you each time you join the table, which makes it feel that it is really on live, and also I like the possibility to deposit and withdraw via bitcoin

Should have been better to see the patterns permanently. Also the withdrawal via bitcoin takes too long that is after 3 email followups done testing for 3 withdraws and it gets longer and longer, while it should have been done with 2 confirmation on the blockchain. But I think 12hrs waiting is too much and it is "Bitcoin" guys shld have max. 1hrs for real.

Message
captainA
9 years ago
10

I like the design and the live games.

I am a big blackjack player, and I enjoy the single seat blackjack games.

The dealers are responsive and professional.

Message
Celtic Casino
9 years ago

Hi CaptainA!

Thank you very much for the kind words! I am glad you enjoyed our casino and blackjack especially. We do offer typical Blackjack tables (live and non live) as well as different variations of it.

Thanks again and see you at the tables!

christine1955
9 years ago
6

I liked the layout of the casino, appeared to be plenty of choices on the slots which is what I only ever play.

I made a deposit with UK Visa Debit without problems only to find I couldn't play any of the slots online. The only option available to me was the Live Casino. When I asked about this I was told that their game provider has withdrawn slot games from UK players. I do think that this should be displayed somewhere. Not everyone wants to play at Roulette/Poker.

Having had my moan, I will add that the customer service response via chat and email was excellent. I did try the Live Casino, not my 'cup of tea' but I did make a small profit and I received my winnings within 3 days which is pretty good.

I am informed that they will be having new slots available for UK players and will let me know.

My main moan is the fact that players are not made aware that not all sections of the casino is available to all players before making a deposit.

Based on customer service and prompt withdrawal (without verification of docs) I awarded 6 stars, if I had more options available to play-I probably would give an 8-9.

Message
Celtic Casino
9 years ago

Hi Christine!

Thank you so much for the review that you posted. Firstly I want to address your moan and I want to tell you that you are absolutely correct about it. This is something we have been working on in order to let members know if there are any restrictions in any of our games, before there is a deposit made (I think this is the correct thing to do). We have no intention of hiding this type of information, it is more of finding the right way to let the member see the information. So I want to apologise to you for this and I promise we will be fixing this issue soon.

I am very glad that you made a small profit whilst playing something you are not accustomed to. So congrats on that! :)

If you ever have any questions or suggestions for us we would love to hear back from you! Once again thank you for the review and I hope that you are well.

blondie
11 years ago
0
Message
Celtic Casino
9 years ago

Hi Blondie,

I know this is a very late reply so hopefully you will still be available to read it. I really appreciate the nice words about Celtic Casino, I am truly glad that you were able to enjoy your time whilst playing at the tables with us.

Regarding our lack of response to your cash-back bonus, it definitely is strange that you never received a response and for that I do apologise. Our email support is usually very attentive to any incoming emails. Nonetheless, in 2015, we have upgraded our customer service to Live Chat as well so all your questions are immediately taken care off. Our chat agents are all very nice and always interested in helping increase you casino experience with us.

I would love to offer you the cash-back you never received back in 2014 since you are completely entitled to it, if you would like to receive this, please send me an email to [email protected] and I will take care of the rest for you.

I also appreciate your time whilst writing this review as we strive to improve on every one of your comments.

Kind Regards,

Gabriel
Celtic Casino Representative

Lolbibo
11 years ago
0
Message
Celtic Casino
9 years ago

Hi Lolbibo,

I want to share our appreciation to you for your kind words regarding Celtic Casino. This is definitely what we aim for when providing a service to our members. We are continuously working to grow our brand but comments like this shows us that we are on the right track.

Since this review, we have rebooted our lobby and homepage making it much more user friendly and easy to understand. We feel that the steps you take from logging in to choosing which game to play is fairly simple now.

Since then we have added the live chat feature so all of your questions will be immediately attended to.

If you every decide to come back and join us, check out our new interface and let us know what you think about it, thanks Lolbibo!

Kind Regards,

Gabriel
Celtic Casino

zbjeles
11 years ago
0
Message
Celtic Casino
9 years ago

Hi zbjeles,

Great review, thanks for sharing it!

I am glad you have enjoyed your overall experience with Celtic Casino, plus I am also happy that you won with us as well!

You mentioned several times that you prefer live chat at the casino, well I am glad to tell you that it is a feature that we now offer at Celtic Casino! I am proud to say that we have 3 chat agents that focus on attending any situation accordingly at a moments notice. It also helps us understand our member much better than before as we can now have live interaction with them.

If you would like to join us once again we would love to chat with you some time, thanks zbjeles!

Kind Regards,

Gabriel
Celtic Casino Representative

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