Complaint #3 Celtic Casino

Still waiting 13 days after the withdrawal request

By miky91

8 years ago

Message on forum

I hope to find a serious answer at least here. I have 13 days to make my withdrawal through skrill. they had assured me that in 24/48 hours, they made my payment. after 48 hours I sent an email to the support, their answer was that they did not make enough balance to pay my winnings (2500 EUR) and it is very strange for a casino. however they asked me for an additional 24/48 hours to make the payment. this until the fifth day. but the payment still does not arrive .. in the following days I sent other emails to the support and through the social facebook, but their answer was always the same. the department approved the payment and the funds will be available at any time. but until today (13 days later) I did not receive any credit on my skrill account. I hope to receive at least here the right answer on how long I still have to wait to receive that win. thanks and good day to everyone

Disputed Casino Celtic Casino

Reason Delayed payment

Amount €2500

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Celtic Casino

• Representative

8 years ago

Great! If you need anything else we would be glad to help.

miky91

• Italy

8 years ago

I confirm that I have received the payment.

AskGamblers

• Support Team

8 years ago

Dear @miky91,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Celtic Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,468

Avg. Complaint Duration 24 days

Avg. Response Time 3 days

Celtic Casino Complaints

See all complaints for this casino

1500 euros not payed

Get the truth, then play. That's what I did. I verified this casino on your website before playing. I deposit 20 euros, I loose them. I deposit 40 euros then loose. I deposit 100 then win 1500. This is the second time since 4 years I play on an online casino. One week after a payout request, A person called Stuart Seguin sends e-mail saying that they discovered in playing behavior a so called "martingale" method, which is contrary to their terms and conditions. Although sometimes I did that, my winnings were not due to that. They were mainly due to big bets on baccarat, especially my first bet of 100 euros. Now they tell me if you had lost you would have lost.But you won, so we will give you 100 euros deposit, and refund the previous 40 euros. DO YOU BELIEVE THAT? ISN'T THAT STEALING? Ok fine. I have not left a curse I didn't make to him, that may have not been the best thing, but that doesn't mean thay do not ow me 1360 euros left.

AM I THE FIRST ONE EXPERIENCING THIS ISSUE? WHY ISN'T THIS CASINO ON THE BLACK LIST?

They also closed permanently my account. If I had lost, with the same bets I made, do you think they would have done that? NO. THE ONLY REASON THEY DID THAT IS IS THAT I HAD THE CHANCE TO WIN.

I AM ATat askgamblers team for all proofs you ask me. I have recorded e-mmail of 1500 euros pending payout and then my request to lock temporarily my account to protect them. No other player should see this casino on your green list. It should be added on the black list to protect future players from STEALING.

In addition,

Resolved