Page 6 – Player Reviews for Casumo Casino
50% up to £100
18+. New customers only. Opt-in required. 50% Deposit Bonus up to £100 on first deposit. Min deposit £20. 10x wagering on bonus amount. Max £5 per bet. Bonus valid for 7 days. Game, play and payment method restrictions apply. Full T&Cs apply. Play responsibly • BeGambleAware.org
18+. New customers only. Opt-in required. 50% Deposit Bonus up to £100 on first deposit. Min deposit £20. 10x wagering on bonus amount. Max £5 per bet. Bonus valid for 7 days. Game, play and payment method restrictions apply. Full T&Cs apply. Play responsibly • BeGambleAware.org
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Share your thoughts with other playersTop Reviews From Our Players
Woow thanks for the nice words buddy :) In terms of the games, sorry it is the game providers that decide that...buuut there are plenty of super games you can choose from :) Finally, our withdrawal pixies work super to get all withdrawals done for you humans on time and smooothly, sorry if you had a long waiting time, if you need to talk about it more, please visit our lovely Sumos on live chat at any time.
Good looking site - clean-ish - not the greatest bonuses - unclear progression of the belts - cute idea
Back end verification people are brain dead - or they failed to keep history - Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it Informed them my bank does not print name on cards - they said ok send statement; once sent; they asked for a copy of the card - they rejected as no name on it
You get the message - so frustrating - mind numbing - just had enough in the end - and closed the account -Damm shame as it looks nice -and worked great on iphone -
One more annoying thing -they would offer a "Deal" then being a Canadian player I would not be eligible -then why have it on my feed ?
Or Say "FREE $10" as the first click bait -then find out you have to depsoit $100 to get the $10 - very misleading
Closing comments - pretty site - better ones out there - and way better bonuses
Hey there, Thank you for your review, and very sorry for the trouble that you had during your verification process. We will be more than happy to discuss your account and your verification personally if you contact us on live chat or email [email protected]. We understand that the verification process can be frustrating for most but please know that this is a requirement by law as we are a regulated casino. In regards to our welcome offer for Canadian players, it is clearly explained and advertised on our website and in our FAQ. Here is a direct link explaining our amazing welcome offer: https://www.casumo.com/en-ca/faq#what-welcome-bonus-do-i-get-at-casumo and https://www.casumo.com/en-ca/ Again sorry that you had to close your account with us, please feel free to contact us if you have any questions at all, we love helping :). All the best to you Kind regards, Casumo
I loved this casino sins I have signed up there platform is real user friendly and there support agent from the chat are the best out there. Super fast withdrawal and they have a nice crystals for the levels upgrade.
My number one casino to play at , my favo casumo :)
lion1981
Nothing to dislike here after playing here for years. Keep up the good work.
Wawawiwa... We're blushing over here, friend. Thanks a lot for these loving words. Sending lotsa love right back at ya!
The people on the other end of the chat were quick to answer; site is slick and clean
Various websites including this one above suggests there are better bonuses than there could be - I was led to believe that there was a 2nd, 3rd depsoit bonus - WITH MANY good deals out there - this is why I decided to put my money there - ONCE deposited - this was not the case - turns out being Canadian only entitled me to the first - of course the small test deposit - asked the chat person if they could look at a good will gesture - got refused;
You would think they would look after the first timers to start a good relationship -turns out no so.......
Hey there, thank you very much for your feedback, we really appreciate it. We are glad to hear that you are satisfied with our customer service and our site, we are always giving our best and really happy to hear that our players like it. The welcome offer is different from country to country. For your first deposit you'll get a 100% deposit bonus (up to $500) and 100 free spins in Book of Dead. Here you can find more information about the Canadian Welcome Bonus: https://www.casumo.com/en-ca/faq#what-welcome-bonus-do-i-get-at-casumo In the Casumo universe you can receive bonuses during the adventure, e.g. for level ups, new belts or new planets, and also in our campaigns with different bonus offers every week. When you jump in out live chat and ask for a bonus, we will always gladly take a look in our treasure chest for you and if there is room (room for a bonus depends on deposits, withdrawals and already received bonuses) nothing makes us happier then giving out an awesome bonus. I hope this clarified the situation a bit. If you have more questions do not hesitate and either jump in our live chat or send us an Email to [email protected] and we will gladly help you there. Lots of love from the Casumo universe
I know the dealer talks a lot but he actually make it more exciting to play the game. Game seem simple and straight forward. Easy to play.
The roulette wheel doesn't seem to spin realistically. Sometimes it doesn't spin at all....the ball just appear on a number but good game overall.
Hey, there friend, We are happy to hear that you seem to enjoy your adventure in the Sumoverse. :) Thank you also for the feedback on Roulette. We will look into it. But most importantly we will keep our fingers and toes crossed for future winnings. May Fortuna will always be on your side,
Only Professionalism in Casino Industry.
But Some Gaming Software loading and responding very slow.
on 09/07/18 I deposited 30 $ and received 50% bonus, Then started playing on some of my favorite Micro gaming Slots. Micro gaming slots in this casino platform is poor loading of these game takes longer time and many times unable to load. Software of Micro gaming in this casino platform needs to be checked.
While playing lot of interruption & I observed where we are unable to concentrate on games and on other side I'm loosing my money. So It was a bad experience with me. Then I lost all my money totally.
Hey hey hello, Super sorry to hear about the bad performance in the games. That should not happen at all and we understand that it would affect your game play in a negative manner, which we're terribly sorry for. We'd like to investigate a little bit more into this and would love if you could contact our support through either our live chat or mail on [email protected] so that we can gather some more information. Good luck with the spinnings and winnings! Kind regards,
Easily this site is the benchmark for what a good online casino should stand for. good bonus offers even for regular players fast cash outs with no limit on how much. a massive game selection that is super easy to navigate. A fun progression system that gives you free spins and other goodies. Staff support is excellent also and you can forfeit bonus funds to cash out some of your winnings.
I would like to see a way of searching for an individual game provider without having to type the name of the brand some of them are hard to spell. I cannot really find anything bad to say.
Hey there Friend, We are really glad to hear that you are enjoying your time here at Casumo and even happier to have you as a player :) We hope that you'll like our upcoming campaigns too, stay tuned! I'd like to thank you for the feedback regarding the ability to easily search for Game Providers. We have taken note of this idea and we are gonna do our best to improve the search feature in the future. We appreciate all sorts of feedback, if you would think of any other cool ideas for us to improve or implement to our site, feel free to contact us via the Live-Chat or Email us at [email protected] Have an awesome Saturday! :) Speak to ya soon,
A while ago I felt like I couldn't escape adverts for Casumo, I guess they were on Youtube ??? "Casumo.... a casino!" - perhaps I'm just easily manipulated lol but I can't help but want to check out an online casino I'm not yet familiar with. I was definitely late discovering the Casumo experience as I see here on this page they've been around since 2012 and I only just signed up in October 2017, which is a real shame as this is definitely a first rate casino!
I initially just played my no deposit bonus and didn't bother making a deposit that first visit for some reason, but Casumo didn't give up on me and continued to send better and better incentives if I took their 100% first deposit bonus. In the end I got 100 free spins on Book of Dead in addition to the normal bonus. As mentioned below, I'm not keen on the regular bonuses here but the valuable system can be quite rewarding even with 30x wagering on free spin winnings.
The Reel Races can be great fun here as the field is much smaller than some of the other sites I frequent. I really like the design of the website and was really happy with the speed and simplicity getting verified here, which was all sorted within a few hours of my first deposit - sadly it was weeks before I made my first withdrawal anyway, but alas thats just the way the reels turn sometimes!
I was disappointed to find the wagering requirement on the new player bonus applied to the entire deposit + bonus rather than just the bonus amount ... that makes the supposed "30x" effectively 60x, and I didn't even get close to beating the £6,000 of wagering I ended up with from my £100 deposit. I haven't bothered taking any more deposit bonuses as a result of this experience, but I have at least had some luck with the valuables I've earned from my play.
Hello, there friend, Thank you so much for your kind words. We really appreciate your feedback ♥ Yep, the Casumoverse exists since 2012 and we made a lot of friends along the adventure. We are happy that you were able to find your way to us as well. Let's celebrate with cake! It makes us happy that you seem to enjoy our Reel Races. They are quite thrilling, right? Especially when you come in first. So many Goodies. :) But we do also acknowledge and appreciate your feedback about our wagering requirements. However, congratulations on your winnings. woohoo. We are keeping our fingers and toes crossed for many more to come. Until then, stay weird :)
Nice website, really friendly customer service, fair withdrawal time. Great selection of games even though I only play my favourite couple of games. Fast verification
Could be more free spins offer. Withdrawal is OK but had better - some other casinos can do same day bank transfer, or early morning one. One of my withdrawal got accepted in the morning, got it the next day before 5pm. Another withdrawal got accepted after 11pm, 2 days ago, I believe its coming today. May try signing up for neteller as that seems to be faster. It's a shame they don't support PayPal.
Howdy, it makes us super duper happy to read that you are taking the time to leave us such a nice review and that you're enjoying your adventure in the Casumoverse. We appreciate your feedback on our withdrawal time and free spin offers and be rest assured that it has been noted. :) Here's to many more adventures to come. Happy Fri-YAY! ♥
Casumo is a very modern, fairy, amazing casino. One of the quickest withdrawal!! My first withdrawal was around 25 hours to my Neteller, but I had couple more withdrawals after and none of them take even 30 minutes!
They have very good promotions, and you have the chance to win with the free spins as well!
My user name is Dellla, I am not playing there a long time, but Casumo is one of my main place, as they have plenty of games, I believe everyone can spend a good time there!
Nothing at all, everything is really good, the site works perfectly, always fast, very easy to navigate.
Hey-ho pal, Our payment peeps do their absolute best to provide super speedy withdrawals, for this exact reason - happy players! So we're of course delighted to hear about your brill experience at Casumo. We offer a massive amount of fun games, so that there's something attractive available for anyone who's entering our colorful Casumoverse, just like you said :) Happy Friday new found friend and big thanks for you kind words. ♥
The best thing about Casumo is their website - it works great and is very fast and intuitive. The extra features like trophies and the Casumo adventure are fun as well. I enjoy the reel races.
Huuuuuge selection of games including my favourite, Lakes Five. Easy to search, find and filter games.
Not all games have trophies - not a huge negative but I hope Casumo get round to setting up all their games with trophies. Mind you, this could take a long time - they have alot of games!
Hey, Sir DEANPARKR! Arriba! Thanks a billion for your review and thrilled to see you enjoy all the little things we try to be different with. :) We put a lot of emphasis on making the journey at Casumo as fun and easy as possible with trophies, reel races and level ups, so your kind words mean the world to us. You're right there about the games as well! There is quite many indeed but we aim to have trophies for all games eventually. :) May the luck be with you - always.
Fantastic selection of games one of the best I have seen all the top providers. Nice and easy site to use.
Deposited £60 withdrew £750 was back on my card within 3 days first time withdrawal. The locking system to stop you reversing cashouts is a plus great idea wish more casinos would do the same.
Nothing at the moment to complain about, as of yet :)
Hola mi amigo! Yeehaw! Thanksies many bunchies for your great feedback, mate and really happy to hear you like our site. <3 The things you mentioned are very valuable to us and we don't take your kind words for granted. :) We will keep on making these thing even better, so buckle up and stay tuned! Congrats on your nice winnings as well! Toodles, Sumo's at Sumo Castle
- Good amount of game providers
- Fast cash-outs in my opinion
- Casino Layout looks good
- Leveling System for Freespins and such
- Verification process went smooth
Maybe some more Deposit bonusses if possible, like 50% on top of ur deposit
Aloha there and.. ..Jabadabadooo. Millions and billions of virtual hugs from Casumo to you, pal ♥ We'll keep that thumbs down comment in mind and forward it to the right peeps in the castle as well. Toodle-oo and take care,
I have been playing at online casino's for at least 5 years and I must say that I never find my self to have the time to write a review about anything in life general or especially a online casino because, I like most of the people simply do not care as we do not have the time for it. But this casino is different, they gave me nothing. No bonus nothing, but that's not what I need in order to have a good word about someone. They do what a casino is supposed to do and be. Create your account, play and if you win you can withdraw instantly. Usually processed within 1-5 hours which is extremely quick (weekends as well).
Do not forget to mention that they require no verification, I don't know if its for 1k + amounts but I'm pretty sure that they handle this quickly as well. I won twice at this casino and they never requested any documents from me. Live support always there the way its supposed to be.
Only thing is that the bonuses don't really attract my eye. I've seen some casino's with a bit better bonusses, but that's all I can say really. You shouldn't be playing at a casino if u want a bonus, that's not the point of gambling. I give this casino easily a 10/10. I just hope they never change the way they are as I've seen that happen before. My username is abreezyotf :). Trust me people, look no future!
Big selection of games
Nice withdrawal time
Friendly customer support team
Pleasurable colors of the site
Processing request not so fast as want to be
For newbie can be hard to use the site navigation
Hey you, Waow, such nice words - big thanks! Our payment wizards do their very best to be as quick as possible when it comes to approving withdrawals. The time frame is 23 hours, but it's usually done much quicker than that. If anything, pop into live chat or fire an email and we'd be happy to discuss your feedback further. ♥
Casumo is a wonderfull casino! Everything just feels so rightful! I have never encountered anything that makes me think: "There must be some kind of a trick here" The mascot makes you feel good and the atmosphere is easy to approach. The withdrawals are superb fast. The live chat... mhmhm... I bet It's really adequate too. The problem here is just that I've never within the 4 years of active use of Casumo had a problem that should be solved via live chat. Big thumbs up!
The bonuses via "leveling the casumo up" gets a little bit worse when one levels up to big levels as I am at. Even though it is really hard to gain levels of 100+
Wow, this was super fun to hear and this is exactly what we strive for at Casumo, an atmosphere different from the rest of the casinos out there ;) And also super good to hear you wouldn't need any help from the support, you are either super good at solving any issues on your own, or you haven't had any. We salute you for the big thumbs up and humbly bow to the gracious positive feedback you've given us. When it comes to the bonuses, which is sad to hear that they haven't abide to your expectations, we're sorry to say that they are usually depending on your total deposits versus total bonuses. We'd love to check your account for anything additional but you will in this case have to contact us in our chat on casumo.com or by sending a mail to [email protected] Thanks again for the amazing feedback and thank you for rocking with casumo for 4 years, that is amazingly impressing!
Everything. Loads of providers, super fast withdrawals, live chat. One of the best casino I had played. Never had a problems with them at all.
The most thing I liked on that casino is the fast withdrawals with no hassle. I just want to thanks you guys for all the good time I had played on your casino.
Wish to you all the best.
Nothing at all, changing his policy about accepting players from my country :(
Hello Yousef, So nice of you for taking the time to leave a review :) It was beautiful while it lasted, but alas, as they say, all good things must come to an end. Let's hope that only means new beginnings for us both. Goodbye, old friend!
- Many Games
- Fast Payouts (fastest was 650 Euro in 30 Minutes on Neteller
- Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, iDEAL, GiroPay, Skrill, PugglePay, Sofort (by Skrill)
- Good Tournaments
- No problems so far
- No Trustly
- Not so many reload boni,
- Desposit Freespins mostly for games like Fire Joker
Hey there, Thanks for your feedback :) We appreciate it a lot. I'm glad to hear about all the positive points you find on our site. We're giving the best we can when it comes to our happy winners and their withdrawals. Our campaigns are always different, different games, different bonuses. Trustly is unfortunately not available in all markets. Feel free so jump into our Live Chat or send us an Email to [email protected] Looking forward to hear you soon!
Played on this Casino for a while now, and felt that I needed to put it in words. Usually you remember the bad things before the good, I have never written anything because there was nothing bad about the whole experiece. Really fast withdrawls, smooth experience, Casino looks AMAZING, yes, aspect is important, it feels trustworthy.
I wish that you had the option of displaying more games like a GRID function, for when I try to play something new.
Hey friend, We're glad to hear about all the roses, and we also appreciate that you took your time to share a little wish of yours as well. We've forwarded this to the right Sumo, hopefully to create some magic. Keep the feedback coming, so we can keep on getting better for you guys. ♥
I absolutely love this site. Fantastic variety of games and super fast withdrawals. Most times in my account next day. You have a lock withdrawal option so you can't dig back into your winnings is amazing. Most sites pend your withdrawals for 72 hours. Cassumo generally releases mine within the hour if not less. Live chat are amazing... always go the extra mile and not robotic in their responses like most sites. I have actually closed other sites down to have Cassumo as my only site to play
Nothing to dislike. Could do with a VIP service for those who spend and regularly play
Hi Sammy! I'm so happy to hear that you enjoy our site and our features. I hope that we can continue to make you happy while being on our site. I have passed your suggestion about the VIP service to the right department and hopefully that or something similar can come in place in the future :) Have a lovely first of May!
Everything. Loads of providers, super fast withdrawals, they also have lock withdrawal which I personally think is brilliant. The live chat is amazing they can’t do enough for you.
Nothing at all. Absolutely superb. Filling in the gaps because it has to be 50 characters 😊
Thank you for taking the time Jamie - always much appreciated, especially when it's all compliments! Pop by the live chat any time and we'll see if we can do even more for you, if you catch my drift ;) All the best!
I don't play anywhere else now. My absolute favourite casino. Lightening fast withdrawals with no hassle and they keep you updated with the progress. Massive variety of games, something for everyone. Great customer service and fast live chat.
Genuinely can't think of anything I don't like! They used to charge a fee for deposits but have scrapped that. Since then I've nothing bad to say.
SIOUXZANNE! Well, you've said it all - there's nothing more to add here, other than, of course, a big thank you from all of us :) Wishing you the very best of luck! Stay awesome <3
Absolutely my fave casino!! Super Fast withdrawals. Been playing here a lot for 6 years, and still one of my favourites.
You dont have a Good campaings anymore, and never free spins without deposit, even for players who play here a lot..?
Thank you for your kind words on Casumo and we very much appreciate your 6 years with us having fun in our Casumo playground I am sorry to hear that you feel our campaigns of late have not been in your words "Good" We do try very hard to keep the campaign's fun and interesting for all our players and we welcome your feedback as a loyal Casumo player
Amazing game selection and live chat agents. Amazing bonus system and withdrawal time
Just your average amazing online casino :)
Nothing, this imo is the best online casino online today. Never had any issues, chat agents do all they can plus more to help you, withdrawals are lightning fast, all the top game providers and just a overall amazing casino.
Keep it up casumo :)
Amazing players too! There's nothing more to say here, other than THANK YOU! You've made our day MINDYMOO18, simple as that. Please drop by the live chat as we'd like to return the favour...<3
One of the best selection of games
Amazing withdrawal time.
The welcome bonus is great, but their reward system is a bit weak.
Reel races everyday every 30 minutes which is ok, even though the big ones in the primetime are really hard to get anything from.
The layout besides searching for games is a bit weird when nothing is in a specific order.
Their reward program for returning customers are a bit weak.
Howdy friend, Thanksies, for taking the time to write this lil' sweet review. And wow-o-wow, so many roses. We'd proudly carry the golden medal of Best selection of games, if you approve that is. I mean, there's +1000 slots lying around, just waiting for you to rock n' roll. Hopefully one or two funky wins will come your way as well. When it comes to the thumbs down, we'd love to hear some more specific feedback. It would be awesome if you could pop into Live chat, or send us an email to [email protected] so we can chit chat a bit more. By doing so, we can make Casumo even better for you, and all other players. Toodle-oo and speak soon,
- proffesional customer service
- fast payouts
- nice gaming layout
- allot of slots variaty
When I started playing I received allot of valuables. Now a days I dont receive any valuables. So it would be the perfect casino if they do something about the bonuses for loyal players.
Greetings dear Playerz, Firstly, thank you for taking the moment in your universe to write a review about us. Amaze-points! We want you to be assisted by only the best Customer Service Ambassadors, and it is fantastic to hear you have experienced their greatness along with the Payment team's efforts in bringing your winnings home. Casumoverse and its offerings are designed to be easily accessible and as wide as the currently known space reaches, and it is wonderful to know you have enjoyed it. We try to offer different kinds of Valuables through our campaigns and along the adventure. It is important to get feedback about them, and we will definitely look into what we can offer to spice up the Casumo life in the future as well. Hope to make you proud, friend
Nice games and had sometimes a good win. One withdrawal and after verification had the money (complete 5 days).
In the beginning often had a valuable. But after a while no more. Asked costumer chat, they said the same day was a great promotion to come,so I waited but nothing. So deleted my account. My boyfriend still has an account but no valuables ether.
Aloha there amigo, Nice games indeed, a whole parallel universe filled with wawesome slots and so much fun! You might have left us (and we're very sorry to hear that), but you're always welcome to pop into our Live chat, for a friendly chit chat. Until then, we wish you a life filled with loads of love, and a lot of luck <3
READ THIS IF YOU ARE CONSIDERING CASUMO!
I have played in several casinos during many years so I think I can say I have experience in gambling websites.
The games are almost the same as in popular gambling sites, casumo has all you need. Only thing they stand out is they have novomatic games which all of the casinos don't have!
If somebody wants to know i deposit 1000-4000 euros a month so i consider myself as a highroller.
I give you little comparison now:
If you are high roller and looking for some good free spins and bonuses... well this isn't your casino. The bonuses are quite poor. I play quite a lot and don't really get much. Usually just 15-25 freespins with minimum bet and rearly with 1 euro bet. The level up system is fun but does not give you much benefit even if you are black belt. (maybe casumo can reply and tell me is it possible to get better freespins etc. or how the level rewardin system works?) As a high roller I don't see the real value here. 2 years ago I played in other online casino and got really treated well. I remember once I was on big loosing streak and they gave me 500 euros in bonus with only 1x waggering requirement!!! How can you really beat that? And also got many times 100 euros with 5-10x waggering requirement and some times you got 100-200 free spins with 1-2euro bet.
But here is the reason I play mostly at casumo. The customer support. It is the best amongt all the gambling sites I have played. I chose customer support over bonuses because I think it is more important. So if you person who thinks that when you ask something from chat or you have problem and like issue to be solved quicky this is the place!
So to conclusion:
If you are high roller and want to get big bonuses, look for other casinos. If you are low to medium roller or a high roller who does not really care about bonuses go play here. You get small bonuses from here to there but it's not something really to look for. You get first class customer service with no delays and fast withdrawals.
Go see it yourself if you want. We like different things.
Their website looks great.
They have a very friendly customer support.
Their staff has offered me valuable information about promotions, wagering reqs and how to activate them. All of the chat was also combined with pleasant chit chat and funny advertising about the theme of Casumo Casino: the sumos.
I had some great playing sessions on Casumo while trying my luck on their Yggdrasil online slot machines, which are among my favorite ones.
Wawawiwa, such nice feedback, friend! We love those cozy chit chats, so we're super-duper happy to hear that you enjoy our company from the parallel universe. You're welcome to pop in at any time, to talk about whatever's on your mind. May it be ice cream, why the sun rises, or how puppies can be so darn cute, we're here for you - 24/7, 365 days a year. Best of luck spinning and winning on those Yggdrasil slots <3
Good selection, fun site to navigate. Fast payers.
Trying to get an answer out of Customer Service is a waste of time. They act all 'pally' and call you buddy but would be better to answer the questions. No loyalty points.
Hello there, Thanks for your feedback, all kinds are very much welcome. Sorry to hear that you haven't had the best experience when it comes to our Customer Support. Let's make that better! It would be great if you could send us an email to [email protected]. This way, you can explain the matter more into detail, and we'll get the opportunity to look into to this, to see what we can improve on our end. Catch you on the other side. Have a great day
Compare Casumo Casino to Other Casinos
Decent wins, Good winning streaks, some great bonuses, great game selection.
Some of the better games are not available in Canada
Withdrawal and verification can go in loops before its finally resolved, but overall good casino.