AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
Affiliate disclosure: Our content contains affiliate links and we may make a commission on casino registrations and deposits made through these links. We only recommend licensed casinos and we would not endorse any brand that is not verified by our casino experts.
Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
They have newest and most popular games . Costumer support is nice and understanding and keeps respect player, no matter what player is asking.
Like visual look of casino and thema about adventures. After all very good place to play
Would be nice if they would have more bonuses to them loyal players. Wish level ups and adventures would give little bit more to player.
Casumo app sometimes have some technical issues so games doesn't load or all system freeze , so I advise to use normal internet better than download app.
There is good and varied selection of game in the casino. The games work well in the casino. There is no problem when you make deposit to the casino..
Account verification is slow. They ask you more and more documents because they will not tell required documents at once. You have to be prepared to send one month account transactions from the bank. Customer service is poor. They will always send you automatic message that they are congested and just repeat processing times. They do not follow their own rules and do not pay withdrawal within the deadline. I've been waiting for the money soon two weeks, but they still ask to wait.
Casumo is not a trustworthy casino. I recommend playing at casinos which request the documents required by the MGA, fulfill their obligations quickly following the rules and do not give excuses for everything.
Nothing at all they have highly disappointed me in all aspects! They will tell you to deposit and then strip searched you up and down and don’t ever reply and refuse you.
I won big and they took 30 days to pay out the refused to pay me and verdure me and made excuses after excuses only after registering a complaint via e-cigarettes and via resolver and via ask gambs they finally released my money! Complete ***
The game selections are nice. The app runs very smooth. I don't have a lot to say. Customer service earlier this year was fine. Small withdrawals were done within the time frame listed on their site
Customer service is hard to talk with. Long waits in replies to email, the live chat is in fact not 24/7 as multiple times I would go into the chat option and would get a message saying they will be back.. Tomorrow. But when it comes to getting a solid answer when your big winnings will be approved and processed instead of sitting in pending status. They do not reply with anything more than please be patient.
Their selection of slots and of games is decent. I like some of the games they offer. I wish I could post more positive things but don’t have anymore.
Customer service is terrible. The vip managers tell you one thing and do not maintain their word. They drop you as a. Vip member as soon as they promise you bonuses and then don’t want to honour it. Not honest and ethical at all. And the verification process they put you through is enough to make anyone go crazy. They even wanted my income tax return or I couldn’t play. I would highly recommend to stay away. This is the most dishonest casino I ever joined.
I only the collection of slots. You will get almost all slots. User experience is very poor gets logged out every now & then both in their app and website. Withdrawal for e-wallet takes so much time useless. Customer support is one of worst u will see. If u face a problem it may takes hours to get resolved since they take long time for provide you a customer care executive.
I had terrible experience I didn't expected it. Now since I know I will play less or Not at all depending on situation. Wouldn't recommend anyone.
Games
Failure to answer live chat, failure to answer email, failure to answer Facebook messages, Failure to pay withdrawals, awful reviews on Trustpilot. It appears many players are having the same issues if you read Trustpilot. I have logged my complaint with ADR and have spoken to the Commission and will be taking matters further.
Been playing for a while now 😃 really like the Casumo adventure seem to break even most of the time hopefully big win will drop in but it's all a game of chance use play okay to keep it real so overall good fun 😉
Not too much wish casumo gang would bring back weekly valuables so if you can casumo bring back valuable Monday, Friday other than that keep up with the good work 😊
Nice layout, customer service are quick and polite, reasonable payout speed. Lots of choice of both slots and table games. Different options to deposit and withdraw.
Casumo was once a great casino and I spent many years being a member. Super quick payouts, great professional customer service team and lots of games to choose from. Basically it was a Casino I became to trust.
Recently that has all changed. I got asked for the source of wealth scenario, which is fine as I believe it is a requirement. Sent all the documents, and there was a lot to send. In fact, everything beside my DNA. Anyway, after two weeks it got approved. I was playing for a few months without any issues then all of a sudden, made a deposit and requested again for verification documents. I just could not believe it. So I sent again driving license plus I had to do a Live Photo and I sent my bank statement again for the millionth time as prove of address. Throughout the day, when waiting for approval again, I decided to play with the money I deposited, which by the way, why do they do this when you have deposited....its so annoying. Anyway, all I wanted to do was play with this money and then get myself away from what was once a great casino. Trust disappeared completely. I do not recommend this casino to anybody anymore...such a shame, was great once.
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I've been a player at Casumo for about 2 years and I find it to be one heck of a good casino to play at. They are always improving their site and games. But what I like most is how customer service
has improved from when I first signed up. They are friendly, helpful and do their best to help with whatever problem I may have had. Once verification was complete, I would only have to wait less than a few hours for withdrawals to be approved and only 48 hours to get my winnings.
The only thing I can think of is that Casumo doesn't use Interac E-Transfers for withdrawal, which would make getting your winnings immediately after approved.