Page 5 – Player Reviews for Casumo Casino
50% up to £100
18+. New customers only. Opt-in required. 50% Deposit Bonus up to £100 on first deposit. Min deposit £20. 10x wagering on bonus amount. Max £5 per bet. Bonus valid for 7 days. Game, play and payment method restrictions apply. Full T&Cs apply. Play responsibly • BeGambleAware.org
18+. New customers only. Opt-in required. 50% Deposit Bonus up to £100 on first deposit. Min deposit £20. 10x wagering on bonus amount. Max £5 per bet. Bonus valid for 7 days. Game, play and payment method restrictions apply. Full T&Cs apply. Play responsibly • BeGambleAware.org
Review This Casino
Share your thoughts with other playersTop Reviews From Our Players
Hello there friend, I'm super happy to hear that you're enjoying your time with us. Summer is coming and happy times ahead, so we like to keep things speedy. You're always welcome to contact us via email or in our live chat if you have any questions, queries or concerns. Happy vibes from your friends at Casumo <3
Great game selection and atmosphere. Their live chat goes above and beyond, and their withdrawal and verification is the speediest I’ve come across. You can take great comfort playing here knowing they aren’t going to make things hard on you. They also have the option to lock your withdrawl, if you will be tempted, but it’s processed within hours anyway.
All around great site.
If they could add Pragmatic Play to your list of games I would say they are perfect :)
There really isn’t anything bad I can say at this time. I have certainly put on more than I have gained, and it took a little bit to get up a good amount to withdrawl.
Hellow there, Thank you for sharing your positive experience with us, much appreciated! We always put great effort into trying to make our players journey as pleasant as possible - and it sure sounds like we succeeded here. As per restrictions set up by the game provider, we can't offer all games to all the markets. But we try to add new games all the time to make sure our players get the freshest, funniest and flashiest games available. You can always check what's new in our game browser or by visiting our blog - https://www.casumo.com/en/blog/new-games/ May the slots be ever in your favour! All the best, Casumo
Casumo casino processes withdrawals within a few hours after requested after you have been verified. More importantly, Casumo takes their responsibility to help and protect vulnerable players very seriously and will detect and protect any problem gamblers in good time not like Rolla.
Howdy Fredas, Thank you for your lovely feedback! Our payment team heroes are working hard 24/7 to be as fast as they can with the withdrawal processing time. The promised withdrawal handling time is within 23 hours, but it is quite rare that it would actually take that long. We do care for our players a lot, that is 100% true. We have a devoted responsible gambling team answering any RG related questions and creating a safer gambling environment for our players. We even have a dedicated website where you can find a boatload of interesting info about responsible gaming; www.casumocares.com. Hit us up in our on-site live chat or throw us an email to [email protected] if you have anything we can help you with. Or if you just feel like a little chit chat. Up to you! All the best, Your Casumo crew
I have been playing casino for a long time now and this is one of my favorite online casinos. Very clear interface and lots of games to choose from. Great look and feel. Not to mention the bonus offers! One casino to try for sure!
Sometimes it takes a lot time to load (desktop) - mobile app also sometimes crashes and this is a little annoying... but with couple of bug fixes this should not be a case
Aloha Dennis, Thank you very much for your kind words. We look to add new games constantly, to keep things exciting and new, hopefully we can keep adding games that you like. Our site and app being slow is not ideal, I'll definitely raise this with our team to see if we can come up with a fix. A quick thing to try would be to clear your cookies and cache on desktop as well as clearing the cache in the app, this could fix the issue (fingers crossed) We will see you back in the cyberspace. All the best, Your friends at Casumo
Absolutely superb casino. huge variety of games, fast and reliable payouts and an option to lock your withdrawal which, in my opinion, is a genuine responsible gaming feature and not just paying lip service to it like most casinos. The bonus system is fair and regular and CS is friendly and quick. I've never written a review for a casino before, but if you're looking for integrity, reliability and variety from a casino, this is the place to head.
Cashew nuts and human intolerance! Oh, and review fields that require a minimum of 50 characters
Hello hello, Thank you so much for your kind words. We do our very best to keep our playing environment fun but safe at the same time. We are so proud to be your very first review, it's very much appreciated and I'll make sure to relay this info to our teams, you know, share the glory! If there's ever anything we can do to make your experience even better then let us know and we will do our best to accommodate you. Finally, I kind of like cashew nuts though.. but I agree on the human intolerance! All the very best, Your pals at Casumo
The BEST casino in my oppinion. Alot of games good site and very fast payout !!
Nothing ! Only thing that they could improove os their casumo mobile app. It laggs everytime o try to use it. But thats no big deal o just use browser
Hey hello, Thank you A LOT for taking the time to write about your experience with us. Reading your kind words is like getting a popsicle on a hot summer's day - marvelous. Regarding the app-issue, we would love to look into that to ensure you can play there as well. Pop into our live chat and we will investigate it further. See you there! All the best, Casumo
I have been a member of practically every well known online casino so I think I know when I see a very good one so lets face it, the number 1 most important factor, certainly in my opinion is speed of withdrawal. Eh, we all know how frustrating it an be when they are keen to get your money, yet seem to put every block in the way in getting your winnings. With this casino I cant fault it. I only deposit with debit and credit card and you have the ability to lock the withdrawal so stops that temptation in reversing it. So my example would be, withdrew on Saturday, approved the same day, in my bank Monday evening.....you just cant fault that. A credit card usually take about 24 hours longer but I can live with that.
The customer service team are polite and professional and respond very quickly.
The choice of games are pretty much the same as everywhere else but I mainly play roulette and blackjack (Live) and no problems here either, albeit, the same as other casinos.
Very difficult to dislike anything when everything runs very smoothly. I cant think of anything so nothing to add im afraid.
Ahoy there, Hearing that you've been traveling through a lot of online casinos yet found ours to belong at the top, brings tears of joy. Thank you so much for your positive review. We will keep doing our best to stand out from the rest. Lots of good vibes, Casumo
I have a lot of bonuses, a great variety of games.
On April 4, I have an approved retirement. There is no money left in my account for the third day. This casino was the number one for me now - the fastest withdrawals. The money were literally for hours in my account. I'm very disappointed. It's Sunday. I'll be waiting for Monday-5 days, but I'm not sure anymore. I'm not really happy to play with this casino after so many withdrawals are delayed.
Hey there Dmitar, Thanks for dropping by! We're really glad that you like our game selection, we put a lot of time and effort into the range, so it's nice when players appreciate it. Regarding your withdrawal, while we cannot comment on individual cases here on an open forum, we can assure you that it's our policy here to review and approve withdrawals within 24 hours. (and it's often far quicker) Once it has left Casumo, it will find its way into your account in between 1 and 5 banking days. This, of course, depends on your own bank's procedures as well as on the method used. As the transaction usually has to be processed by the payment provider as well as your bank before it reaches you, we can't confirm the exact time of arrival, but we're sure yours should be with you quite soon, well within the guideline times we display on the site. Should you ever have any queries or questions about how things work regarding withdrawals, deposits, bonuses or anything really, don't ever hesitate to pop into our live chat function on the site, or drop us an email. We're available every hour of the day, every day of the year, and we never sleep. :) All the best, Your friends at Casumo.
Fun games, great customer service, speedy verification and payouts. Verification and money in bank within 36 hours, via bank transfer.
Nothing! Everything is great! Highly recommend this site if you want a hassel free gaming experience.
Howdy Joey We're really glad you're enjoying yourself here. We've passed on your gratitude to the Payment wizards responsible for swooshing your winnings to you so quickly, and we're rooting for you on your lucky streak. If there's ever anything you need, just pop back into one of the superheroes in our live chat, or mail us at [email protected] and we'll continue to do our very best to make your day easier. Your friends at Casumo.
I love that it doesn't payout limits; that it has a lot of games to choose from the support is super helpful.
I would recommend it.
Hola, High five to the greatest Wayne ever and thank you for the nice feedback! Glad to hear you've enjoyed playing with us. We do have a bunch of games to choose from, did you also know we have some exclusive slots you can only find at Casumo? That's right - for example, the slot "Extra Juicy" or "Tales of Dr. Dolittle" are available only on our site. Hit us up if you have any questions, you know where to find us. Lots of love from the Unicorn Centre, Your amigos at Casumo
I played in alot of casinos this is one of the best! Friendly support!! Many games, withdrawal lock function!
Low bonus program if you play only live roulette. This is a bit poor but ye the rest is top!
Halli-hallo, We really appreciate your kind words. We do our very best to keep things down to earth and relaxed in the support, but we want everything to run smoothly for our players of course. I'm personally pretty happy with the withdrawal lock feature too! If you feel you're not really getting the bonuses that you're due then you can always jump onto our live chat or throw us an email ([email protected] is the place to direct your homing pigeon) and we can take a little peek at your account, maybe we can offer you a little treat. If there's any other feedback you have for us then you can send that through to us too and we will do our very best to accommodate your wishes. Have a great weekend. Much love, Casumo
Casumo is definitely one (if not #1) of the best online casinos I’ve came across so far. I have deposited in quite a few casinos and have big wins up until my wager amount is almost made then it goes downhill from there but not with casumo ! Within the last 3 months I’ve withdrawn winnings 3 times from them ! Definitely a casino I would actually recommend people to deposit in to.
Your Highness! We're Honoured by your presence! We're also pretty pleased you're having a good time. It's great when people who know about the ups and downs of gaming results play in such a level-headed fashion here. Long may your lucky streak continue. If there's ever anything we can help with, advice on games, winnings, payments or even if you just want a general chat, don't ever hesitate to drop us an email or pop into our live chat function on site. We have a super awesome team of Ambassadors on duty 24/7/365 who'll be only too happy to help. All the best, Your humble Royal subjects at Casumo.
Casumo is one of the most attractive online casinos with many (almost any) game provider to choose from.
There is rarely any connection issues, the races run throughout the day (which of I've won first place in a cash race before).
Payout times pretty good. It'd be good if they could introduce the likes of Trustly as a payment method, as the card payments vary in times of receiving payment and Skrill incurs a charge to withdraw from.
But generally an attractive, problem free, entertaining experience when playing at Casumo!
I've been with Casumo almost from the very beginning. My account being in Euros for some time due to this being the only available currency to UK players at the time.
And now in GBP as I was still getting charged per deposit at Casumo whilst in Euro currency and wasn't happy about that.
So Casumo offered me to reopen a new account in pounds when I complained.
Bonus offers were frequent, some attractive and some not, but at least they were frequent.
Recently (around 4-6 months now I have received no offers (valuables) whatsoever. And from time to time when asked live chat if they can give me something as I do not receive any offers, they have been somewhat generous with the odd set of free spins or a cash token, to which I am grateful.
However!
Upon asking live chat why I do not receive any offers whilst my friends and family consistently show me what offers they receive (which are similar to each other), I was simply told to keep playing as it's based on algorithms and bonus offers will come.
I kept playing, bonus offers didn't come.
Becoming more and more frustrated by this I asked live chat again and asked if my query could be passed onto a manager. I was asked to send my query in by email so I did.
Around a week or two later I was sent an email from one of the managers assuring me that this was not personal and that a players bonus offers are based on activity and player level etc.
I accepted at this point that maybe I wasn't seeing this how I should be and continued to be patient, still depositing at Casumo.
Don't get me wrong, I have deposited, sometimes won and sometimes lost.
However, still no bonus offers/valuables being offered to me on my account, hence my 6 star rating, including that payment methods could be improved.
Casumo used to be my favourite casino, where I have deposited thousands of pounds and shown loyalty as a customer, yet still I feel discriminated against these past few months.
The point of me writing this review is to possibly give other players some comfort that if my situation is also their situation, that they are not alone.
For the size of Casumo as a company and my continued loyalty I expected a straight forward answer to why I do not receive offers anymore at Casumo.
I guess that will never happen!
I may still deposit here from time to time, but it definitely won't be as frequent.
I truly believe every single customer deserves equal respect and honesty when they are depositing their hard earned cash into any casino. But this dishonesty has left me sceptical.
Kind regards Casumo,
T Watson.
Hello hello friend, Firstly, we are so happy to hear that there are so many things that you like here at Casumo, we do our best to diversify our games and keep our payments processes speedy and efficient. It is of utmost importance to us that the experience for our players is pleasant, as well as safe and fair. In regards to your history with Casumo, if you were a player a few years ago you may have had a Euro account, this would be because we didn't offer UK GBP accounts. As soon as we launched our UK GBP accounts, we allowed all of our UK players to set up a new account to continue playing in GBP. To touch on the way your bonuses have been handled, I can't discuss the way your friends or families accounts are handled or what the status with them is for privacy reasons. Our campaigns are given out frequently and made to be as attractive as possible for you based on a couple of different measures. We aim to give all of our players a fair amount of bonuses in comparison to their game play, sometimes we don't quite get there but in those cases our ambassadors are there to help and they will offer you a little freebie for your hard work. If you jumped into our live chat and our ambassadors have told you that there wasn't any space, then this means that you have received a fair amount of bonuses in comparison to your recent activity. It seems that our managers have already been in touch with you about this. You will continue to receive campaign offers via either SMS or email if you are signed up to our newsletters. We never aim to be dishonest about the way our bonuses are handed out but there are many triggers in play and very intricate systems that we learn to navigate in order to find the best bonuses for our players and the way they like to play. Finally, if you ever have any feedback about anything, such as the one you have left about Trustly, then please send those to us and we will get them sent to the correct team for consideration. (You can send those through to [email protected] and we will take care of the rest from there.) I'm very sorry that this has caused you grief, we never meant for you to feel discriminated and if you feel mistreated then please either come into our live chat or pop us an email and we will do our very best to explain how things work without compromising key systems within our organization. I hope you had a nice weekend and an equally pleasant Monday. Take care, Casumo
Very interesting games including IGT which are my favourite. Only have a small weekly limit had some good returns on like ten, twenty pence spins. Live chat ambassador always on hand to help.
Can not really think of anything. Maybe have deposit match valuable on set day of week only a suggestion.
Hey there! We're genuinely delighted that you're enjoying the Casumo experience. We love it when players find a special niche for themselves, be it a favourite game, game provider or campaign promotion that we offer. We also love that you're using our Play Okay limits to ensure the best possible gaming experience for you, we feel it adds to the whole spirit of making gaming here fun. Regarding your other suggestion, we're always considering alternative promotions to complement our existing campaign offers, so, thanks for throwing a decent idea our way, we'll certainly consider it when we next discuss our promotions. Thanks so much for the kind words, you've genuinely made our day. Our Chat Ambassadors have asked us to tell you that you're welcome to drop by anytime. Chat soon! Your friends at Casumo.
Im so happy I found casumo!
I won a lot of money in this casino.
When I lose something normally I get verry angry ( in other online casinos) and in this casino not because its a very happy casino.
Very fair and the best customer service ever.
Aloha! We are humbled by your kind words. Our aim is to keep everyone happy and the atmosphere friendly. We are always here to explain, so please don't get angry - just jump into our live chat and ask our ambassadors, maybe you're just playing a game that doesn't suit your style of play. Whatever the issue may be, our ambassadors will find a way to help you. I hope you enjoy your winnings. It's always funner to win, but try not to spend all your winnings in one place! We hope to see you back with us soon. Have a great week, Your pals at Casumo
This casino is uniquely good. At the beginning I deposited small amounts that I lost. I am a player who does not play big bets. One night I was watching a band of a Russian who played on Cloud Quest. The game entered a series and wrote a huge amount of profit. I also started playing this game. I took a small bet, then raised 1 pound but the game did not give anything. I had played around 100 pounds and decided to play 30 pounds at 2 and 3 pounds. I was hoping then to lower the level of the game to get me into free. I had made 3 spins of 3 pounds when the game entered a series and started writing a lot of money and then immediately and free of charge. The total amount I won was about 2000 pounds. after a week was started to play on mayana. I played about 50 pounds on o. 25 and 0. 50. The game was doing very well and it was returning my money. After about three hours of play and almost no losses went into a very good series, playing for about 15 minutes and bet 0. 25 mi wrote about 340 pounds profit. I mean, this casino is NUMBER 1 for huge winnings on a small bet. Extrachilli-on a bet of 0. 6 I won 1700 pounds. Knights life-on pledge 0. 5 I won 1500 pounds. Tiki tumble-a bet of 1 pound, gaining 1756 pounds of profit. I'm playing in other casinos, but I did not have such huge profits on such a low bet. Payout is very fast after I was proven my account at first did not delay me. This casino is NUMBER 1-CASUMO!
Hello hello! I'm happy to hear that you are having a good time with us here at Casumo. It seems you have had a few really good winnings, congratulations on those! I can also see that you have found games that have volatility levels that suit your play style, meaning that the rewards come as you expect them to, while you can still accept a loss if it comes to it. We are always looking to add more and more games, so hopefully there will be more that you'll enjoy. We do our very best to process withdrawals as fast as we possibly can, I'll pass the feedback on to our payments team. If there's ever anything we can do then throw us an email to [email protected] or jump onto our live chat and our ambassadors will take good care of you. I hope you had a great holiday season and a good transition into the new year. Much love, Your pals at Casumo.
Withdrawals, pending time included are usually done within 24hrs, that’s amazing fast for Canada!
Great selection of games, and very rare that someone is not available on live chat
Big wins are few and far between, any winning I’ve done has been small cashouts.
Hello there Jojo, I'm glad to hear that you are this happy with our service. We are here 24/7 on the live chat, so you shouldn't ever be without help. In regards to the games, we have a lot so there's always something new to choose from. The games vary in their levels of volatility, meaning that some games will have a chance to win bigger, but the wins are less frequent and others are the other way around. Smaller winnings but much more frequent. If you'd like us to give you some examples of games in the different volatility brackets, then please jump into our live chat or throw us an email and we can get back to you with some examples that might suit your game-play better! Hope you had a great transition into 2019. Take care polar bear, Casumo
I was player before in casumo my experience is not 10 stars but 100 stars for this casino but now my country Kosovo not accepted to play in the site of casumo. I hope the casumo can make one day for player from Kosovo to play. PLease Casumooo You are the greats One casino Site CASUMOOOO
I prefer all you new player around the world to play here.
Oh Wow, friend, we're swelling up with pride here. Thanks so much for the kind words. While we can't always immediately make your dreams come true, we are firm believers in the idea of "Never say Never", so maybe someday, eh? We hope you have a wonderful day, and we hope you're always this much fun to be around. All the best, Your friends at Casumo.
I really enjoy their design and casino theme, at this point they are unique. They have great bonuses and a fair wagering requirement. They have lot of games and providers and there is always a race you can enjoy to be entertained.
I had only a issue when I register to the casino from an affiliate link. There were no visible description that the no deposit free spins were only available for UK. Also they could have more deposit method (e.g EcoPayz).
Howdy Mr Faraday! We're overcome with joy that you're enjoying the Casumo experience. We love it when players notice the little touches that make gaming here fun. We really feel that the Reel Races are not only a fun diversion but are also a really great way to knock it out of the park and rack up the bonuses if you do well. As for your other suggestions, we're always considering alternative payment methods to compliment our existing funding systems, so, never say never, and if you're ever unsure about which of our awesome offers apply to you, don't forget you can always drop us a mail, or even better, visit the superfriendly Chat area, and we can enlighten you ASAP. Thanks so much for the kind words, you've genuinely made our day. Chat soon ! Your friends at Casumo . 4, 8, 15, 16, 23, 42
Fast withdrawals, good bonuses, little tournaments with good prices.. No problems.
Hey Tuomas, wow that's what one calls a great feedback. We even got a full score this time. Many thanks for your kind words and may your day be as awesome as you. All the best, Casumo
One of my favourite casinos. Fast withdrawals, good bonus policies
No provider filters and less providers. I want to smth except nordic providers
Hey hey amigo, Very happy to hear that we are up there in your favourites, we appreciate it. We work our best on both keeping the withdrawals speedy and the campaigns interesting, so we appreciate that our hard work seems to be paying off. While we don't have a clickable filter you are able to search in the 'Game Browser' tab for a game provider to see all of the games we have from that specific provider. We are always looking at increasing our portfolio and getting more providers on our site. High five for taking the time to leave us your two cents, we appreciate it. In a while crocodile.
I just have a question for this casino! If you win a sizable amount what is the process on collection of funds..I'm seeing a lot of people complaining not getting there winnings. It making me not want to make a deposit:( I've always used real casinos, never online ones
Nothing bad to say as I have e yet to play with casumo;)
Hey hey! In general for withdrawals, our payment team will process all withdrawals within 23 hours (usually way sooner) and from there it takes 0-5 business days to arrive depending on the payment method. Like all online casinos, we also do ask for account verification documents at some point. This might happen after the first deposit or withdrawal request, or just as a random sample check. Usually if you have a pending withdrawal and we need any account verification, the withdrawal will be on hold until what's needed is verified. You can read more about the verification process from our FAQ-page; https://www.casumo.com/en-ca/faq#why-do-i-need-to-verify-my-account. You only need to verify your account once. However, there is a chance that we ask for additional documentation in the future based on your account history. But no need to worry about the verification, this should be quick and easy if you have registered with your correct account details! :) If you have yet never used online casinos, hit us up in our Live Chat or throw us an email to [email protected] and we will happily assist you with any other questions. Hopefully you will give us a chance, I'm sure you won't regret it! - Casumo Ambassadors
Opened this week 5 new online casinos, tried to play with the lowest required deposit amount and all of them gave me almost nothing. I was thinking Casumo is hard to win (big) on it, but that is a big fail from me. From now on Casumo and maybe another one will be the only online casino website to play online slots.
Casumo is very reliable also in the withdrawals.
They never make complaints if you ask to fasten up the pending withdrawal process.
That tells something they take there full responsibility for there 'obligations'.
Another advantage is they have a good policy in offering depositbonuses. Once in 3-4 days you can get something. Thats nice as well!
Hard to find something. Maybe not too many slots on certain providers bút they recently added some more on Microgaming-providers.
Hi there! Wowza, we do appreciate them nice feedbacks. Sorry to hear if you feel like your adventure with us didn't start in the best way possible, but glad to hear you've been happy with everything after all and will keep on playing with us in the future too! :) About fastening withdrawals, we cannot guarantee that we can do it every time, but we of course will always do our best to handle them as fast as a lightning. Glad to hear you are also satisfied with our bonus system! We are releasing new games quite often and we are actually working on getting a new bigger game provider on the list as well, so hopefully in the future the amount of games will also be the reason for you to continue playing with us. If you have any questions about anything, feel free to send us an email to hey@casumo or hop into our friendly Live Chat. Lotsa love from your friends at Casumo!
As a Canadian it's probably the best Casino to play on
Fast withdrawal to my bank account
Love playing there, going to apply for the Affiliate Program since I'm going to let all my friends know where to find a great online casino
If I had to say something bad its just the deposit bonuses could be better
Howdy there, We are thrilled to hear that our love has reached Canada and that you're enjoying your adventure with us :) Thank you for also taking the time to share this with your friends, we can't wait to meet them! Lots of ♥ from Casumo
I think it's a top casino. I have never had any problems with a deposit or anything.
I also win there regularly and then it is always the next day on my account. Even 1 time within 10 min.
Support is very customer friendly and helps you everywhere
Heya Jovita, Thank you for taking the time to share your experience with us. We are delighted to hear that you're enjoying your time in our universe and we will of course keep doing our best to be in your top :) May the slots be ever in your favor! Lots of love from Casumo
Great game selection rivaled only by Videoslots for complete slots catalogue.
Very poor attitude towards verification issues, Asking for source of wealth documents at relatively small deposits and cashouts and furthermore not accepting adequate documentation to prove source of wealth a saga that unfolded over 6 weeks such were the waiting times to be told my documents where declined. On my last attempt I asked for a detailed explanation of what exactly they wanted from me I completed the request only to be told I need this exact document only with a signed dotted line instead. As my frustration grew I resorted to gambling away a sizeable amount 8k grinded for 500 deposit. Not to mention the fact that on my bank statement my source of wealth was clearly stated as a credit transfer from a world wide insurance company due to an accident I was in.
As good as Casumo can be they can also be very ridiculous, time consuming and stressful crowd to deal with. I've had source of wealth checks before verified by a number of there rivals with the documents I submitted to casumo and my waiting times have been no longer than 72 hours for responses.
This whole episode happened in december 2017 and January 2018 i have since closed the account and have no desire to play there ever again and the reason I post this is for educational purposes to those who may sign up a casino with such high rating would seem a safe bet and there is fantastic reviews but take my word of warning they can be a nightmare to deal with.
Hey there :) I am really sorry to hear you had such difficulties with the verification process.. Some of the information about you is necessary for us to comply with the legal and regulatory obligations that we have as a gaming company, such as licensing requirements, responsible gaming, and Anti Money Laundering (AML) Regulations. This information is processed in order to: - Carry out age and identity verification checks - Verify source of wealth - Carry out due diligence checks - Monitor and investigate transactions and gameplay in order to prevent and detect fraud, money laundering, problem gambling and other irregular gaming activities - Consult self-exclusion registers and manage problem gambling - Manage registration of duplicate accounts and individuals from jurisdictions where gambling is prohibited We have strict regulations we have to follow, and there's no way around it We are sad to see you go and that you have ended the adventure with us but we wish you all the best. <3 Your Casumo Team
Great casino with a lot of games.
Never had a problem and I have always recieved my money within 12 hours.
Support is friendly and explains really good if you need help.
Hey hey friend, Thank you so much for your nice review. We are blushing and will keep working hard for you day and night ♥ P.s.: We will keep our fingers crossed for you :) Happy vibes coming your way from all of us here at Casumo.
Registered with them some time ago, nothing special. Pretty good variety of different slots, some of my favourite are available here. Support which is always ready to help but as I understood not always have replies to your questions.
Thanks for your review and kind words. I'm sorry to hear if you feel like you haven't gotten replies to your questions. If you have any questions we will try our best to answer all of them in our Live Chat or by email in [email protected]. Nice to know we have your favorite slots available! Thanks again from the Casumoverse!
Decent wins, Good winning streaks, some great bonuses, great game selection.
Some of the better games are not available in Canada
Withdrawal and verification can go in loops before its finally resolved, but overall good casino.
Thanks for your review! Unfortunately it's up to the game providers in which country they want to offer their games. Our payments team is always trying their best to process withdrawals and verification as soon as possible. We're sorry that you had some trouble with that. If you ever have questions or need some assistance, you can always contact our customer support. Cosmic Greetings from the Casumoverse
Nice layout. Plenty of providers. easy to navigate website. decent enough and standard bonuses
Really I should have googled "Casumo Reviews" before joining and making countless deposits. The whole experience was pretty bad with gaming issues, support issues and a lack of any real enjoyment. Once closing my account and reading other reviews I could simply relate to most of the unhappy customers. tread carefully and dont get carried away here, I'm sure plenty of others have had a positive experience as is the majority on Askgamblers but my advice is always do some extra research.
Hi Geno! Thanks for taking the time to air your views, and for your kind words about our layout and design. We have to say that despite having many thousands of happy players, we're always really disappointed when a new player arrives and doesn't fully enjoy their Casumo experience. While obviously, we can't discuss any details of your personal account on an open forum, we'd love for you to drop us a mail to [email protected], or come in and have a chat with one of our online ambassadors. The Live Chat function on the website doesn't require you to be logged in (plus it's available 24/7) so it's as easy as pie to find us, and we can discuss what happened. Maybe we'll get to understand each other a little better, and through our chat, find out if you think that there is anything that we, as a Company, can work on to make the new player experience even better. Hopefully we'll chat soon! Regards, Your mates at Casumo.
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