AskGamblers Quick Overview
Editor’s View
Casumo Casino has a sleek and modern design that is appealing to any player who lands on the website for the first time. The games are easy to find, and registration is simple. It takes you only a few minutes to start playing your favourite games.
- Live chat open 24/7
- Different responsible gambling tools available
- Various offer of casino games
- Modern design
- Slightly limited choice of withdrawal methods
- Deposit processing fees may apply
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
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Ontario Visitors: 19+. T&C Apply. Play Responsibly.
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Casumo Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Casumo Casino
Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and a unique "adventure" promotional system.
The casino has several reputable online gambling licences from regulatory bodies such as the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission, Gibraltar Regulatory Authority, and Alcohol and Gaming Commission of Ontario.
Additionally, the casino has been active since 2012, another great indicator that we’re talking about a reputable online gambling website.
However, to ensure you get all the information you need before you register, we write casino reviews online where we do a detailed analysis of each casino, and present them to you. Keep reading to learn everything about Casumo Casino and what it’s like once you become a member.
- E-Wallets 0-1 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options About Casumo Casino
Because Casumo Casino operates in well-regulated markets with different rules and restrictions, the payment methods available to you can vary, depending on the country you’re coming from. Still, our team of experts marked all the deposit and withdrawal options in the Payments tab.
Overall, Casumo Casino provides basic card options and e-wallets for deposits, but the withdrawal methods are slightly limited. It’s best to use e-wallets, as withdrawals normally don’t take more than an hour, compared to bank transfers, where you’d have to wait up to 7 days.
For instance, the minimum deposit amount for UK players is £5 for debit cards and £10 for all other available payment methods. The situation is similar for other markets. The casino may charge processing fees, which will be clearly indicated upon depositing money.
As for withdrawals, the casino only charges a £3 fee for withdrawals below £10, but any amount above it is fee-free. The casino will conduct verification check procedures for all withdrawals exceeding €1,000, while the maximum amount you can withdraw is €50,000 per month.
Games at Casumo Casino
Casumo Casino has a rich selection of online casino games, most of which are online slots – over 2,000 titles, to be precise. The operator keeps adding new releases from the top providers such as Pragmatic Play, Net Entertainment, Relax Gaming and others.
If you want to stay on track with the new slots, Casumo Casino is the place for you. The video slots are organised in different categories, and demo play is available, allowing you to test the game before you start playing for real.
Outside of slots, players can also enter the live casino lobby, where real-life hosts will welcome them. It’s up to you to choose your table and the game. You will find it all in this lobby whether you’re a blackjack or roulette fan. The casino also offers poker, baccarat and various game shows.
In addition, players can choose from a wide range of table games and pick a variation they prefer. The choices do seem unlimited at Casumo Casino wherever we turn.
Casumo Casino’s Commitment to Responsible Gambling
We’re blown away by the responsible gambling tools Casumo Casino has included for players to use. In the footer of the casino, you can find an entire page dedicated to responsible gambling where you can read all about the features available at the casino.
Players can set deposit, wager and loss limits to keep their spending in check. There are also logged-in time limits and login time blocks that track the time you spend playing and prevent you from logging in during certain hours.
You can trigger reminders that serve as the reality check of the time you’ve spent gambling. And if you ever feel as if you’re losing control, make sure to do a self-assessment test before you take the time-out or decide that self-exclusion is the way to go.
Withdrawal lock is also one of the tools that allow you to lock in the withdrawn funds so that you can’t use them to play with them even if you request to do so.
The best thing about all these tools is that they’re easily accessible to players. Casumo Casino sets an example for other operators when it comes to responsible gambling.
Customer Support at Casumo Casino
If you need assistance, click on the box next to the sign-up button in the upper right corner. You can choose an FAQ that covers some basic questions, but if you ever need additional information, it’s best to use the live chat.
Live chat at Casumo Casino is available 24/7, and you cannot contact the agents as an unregistered user. You have to be a member to do so. We’ve tested the casino’s support and have to say that it works well. If you’re not willing to chat, you can always email the casino and wait for their response.
Complaints
Read the complaints other players have left for Casumo Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hey there JOJO11, Thank you for popping on and sharing your feedback. We are glad to hear that you got off to a great start with us. First impressions are super important, we do however hope to continue that great experience for the entire duration of a player's time spent on Casumo. Withdrawals will take between 1-5 working days to arrive in a player's account, each withdrawal is unique and due to this, the arrival time will not always remain consistent with one another. Meaning that should one withdrawal arrive within a day, the following withdrawal is not guaranteed to arrive in the same time frame. Not every deposit will result in withdrawal as there isn't a winning guarantee when gambling. Since the games are played on the game providers servers it is the exact same game as on other online casinos. We can not affect them in any way and the games are just as random as other sites that use them. All the best from Casumo!
Website design and the care put in gives confidence in the operator.
Licensed in the UK is good.
They say they respect Canadian law on their website - great.
Great selection of games. Games run smooth...
I had a couple losing sessions, then won about $900 on $1-2 spins on various games. Starburst was one of them. Cashed out $935, they ask for bank details, which I provided, everything matches my account, account is mine, I deposited with interac e transfer and paysafecards (zero risk to them). message comes back saying “your moneys on the way”. A day later they ask for verification. Ok no problem,
Sent verification, they approved my ID after a day, then they nitpick over the bank statement and address proof. The address on my bank statement matches what I registered with... but they just stall and stall. Had to resubmit documents several times and each time it takes them 24 hours. They approved my bank statement next, but then they rejected the address proof. (I used the same bank statement which was a month old and clearly has my registered address on it).
They then say the address proof was rejected because it was a screenshot... I have shown that the account belongs to me, the account numbers match, address matches, name matches.... I’m as good of a customer as they can hope for... but nope... they want the whole bank statement it appears. Not acceptable and if you respect Canadian law you need to respect that we have rights to privacy in this country. This isn’t Britain where you can ask for a life story from someone who has paid you money, trusting that you would honour withdrawals without excessive intrusions into our lives. We provide so much info to these casinos that an employee could steal our identities for Christ’s sake. In the future I’ll think twice before trusting offshore operators.
Over $900? What if the amount was $9000? What would happen then? I have always gambled on casinos licensed in Canada, and never had problems. But these offshore sites play by their own rules and well... it’s not nice... I trusted them with my money. And my loyalty is dependent on them being honest and processing legit withdrawals To legit customers without issue. 5 days and counting multiple uploads, and it takes them 24 hours after I upload each time for them to approve 1 documents. Then repeat the process.... I call that a delay tactic. Will update rating when they actually pay me...
Hey there Cowgoose9, Thanks a bunch for taking the time to leave your feedback. We are of course thrilled to hear you enjoyed using our platform, it is great that you recognized the care that has gone into the layout and design of the space in Casumo. It is obviously disappointing to hear that your experience with our verification process has been a negative one. We request this documentation to comply with our legal and regulatory obligations. There are strict guidelines as to what type of documentation is applicable to these checks. We understand that these requests may sometimes feel a little invasive, we would like to re-assure you that every possible step to ensure the highest standard of data protection is taken when handling a player's documents. All the best from Casumo.
The market them self's very well and allure you with attractive bonuses. They have an extensive range of games and make it very easy to deposit money.
It's a bad gambling site, probably a scam. I played for one year on all stakes many times. Since the beginning the paybacks were terrible, for one year, the entire year, it can't be bad luck all year long. I never got close to a fraction of what I've put in. They have flaws in they're games, like "you have played for one hour" notification that cancel the free games if you're in it. If you take the bonus money they offer and win with it you can't withdraw until you wager and lose them all, at least that's what happened in my case. They even market a payback of 90%-99% which is inaccurate and misleading, in my case was 87%. U can check it for yourself.
Hey there Ctomo, Thanks a bunch for taking some time to leave us your feedback. It is so good to hear that you have been satisfied with the great games we provide and how user-friendly our deposit/withdrawal system is. I am however sorry to hear that you have not had the best outcome from your gameplay. It is important to keep in mind that the games played on our platform are directly from the game provider, the outcome is completely random and a win is never a guaranteed outcome. The RTP mentioned is built up over millions and millions of rounds and can, therefore, vary a lot from that on a smaller amount of game rounds. As for the bonus funds in an account, you are correct, for that amount to be withdrawn it will need to be wagered the required amount. Should at any point a player be happy with the balance of real funds accumulated they can, of course, withdraw at any time. However, doing so would forfeit the remaining bonus funds in the account. All the best from Causumo
Nothing. There are no privileges to be players in this casino, I would advise you to pay attention to some other casino. The withdrawal of money is also very long. For example, for skrill from one day and more.
Hello. Recently I made a deposit (10euros) to them to receive free spins (Esqueleto Explosivo 2), played 50 free spins. In order to somehow usefully wager (get 6 euro bonus (x35), total: 16 euros) the bonus - I registered in the tournament. Description of the tournament: in prizes a good cache, a minimum spin - 10 cents, 375 maximum spins, Esqueleto Explosivo 2(thunderkick). And so the most interesting part, out of 375 + more than 50 played after - I never saw the bonus game. Deposit is merged. I made one more (20 euros) and went to another game of the same provider - Pink Elephants. Took another huge amount of spins, the balance at the time fell to 12-13 euros and finally catch the bonus game. I get a generous 3 cents from it. I changed the provider and the slot after that to Monopoly Megaways(btg), 12 euros was enough for me to play it for 30 minutes. Deposit is merged. In thunderkick I was doing spin all the time by 10 cents, btg - 20 cents. I do not believe in conspiracy theory, but after that, I no longer believe in this casino.
P. S. Today I used another offer and this was the impetus for writing a post here. So for the deposit of 10 euros today I received 50 free spins, the income from them is 1.28 euros (x35). Cancelled the bonus and made a withdrawal.
Hey there, Thank you for taking the time to provide your feedback. We are obviously disappointed to hear you have not enjoyed your time with us. It appears that above all else it is the overall outcome of your gameplay that is what has left you with a negative experience. Normally the theoretical return to the player is somewhere between 90-99% depending on the game, however, that is calculated on millions and millions of game rounds and can, therefore, vary a lot from that on a smaller amount of game rounds. We as a Casino site cannot control the outcome of any game rounds. We are simply offering you to spin around on games from different gaming providers (Net-Ent, Greentube, Relax... etc), the chances are as equal as if you would be playing the same game from a different platform. All the best from Casumo.
Horrible casino ! Avoid like the plague !
I CANNOT STRESS THIS ENOUGH ! PLEASE AVOID CASUMO AT ALL COSTS, IT WILL TAKE YOUR MONEY WITH A SMILE AND PAY PENNIES IN RETURN ! AWFUL CASINO EXPERIENCE !
First of all, I need to mention that I have hundreds of hours played on this site and I'm over level 70 which takes thousands and thousands of pounds in wagering to achieve. After reaching level 60 which is an unbelievable task, they lied about a big reward I will receive by continuing to play and gather crystals. It was 5 spins on Gonzo's Quest ! What a joke !!!
I'm not a player who simply deposited and lost £20 looking for revenge. I have accounts on over 20 online gambling sites and keep a careful evidence of my deposits and withdrawals. I have various results on all of them but none compare to Casumo. I'm a gambler, I clearly understand RTP, upswing and downswing but this has gotten beyond ridiculous ! Please be advised, I am speaking purely from my personal experience and not from online statistics or offers from various sites. I gave this site the benefit of the doubt time after time after time and it only knows to dissapoint and rip you off. Don't be fooled by their offers from various sites praising Casumo and their "many benefits", it is all a scam to lure you in and they pay tons of money for it. You will deposit and play real money and get pennies in return with a smile. Will write an extensive article about them and post it on all forums and speciality sites. Completely disgusted ! Please choose any other site and enjoy their welcome offers, do not deposit ONE PENNY on Casumo, it will leave you with the most bitter taste ever ! This is not over, scammers. I will make sure everyone knows who you really are !
Hey there, We appreciate your feedback and do understand that it can be quite disappointing to not win, especially when you are wagering a not inconsiderable amount. However with your extensive experience you are probably aware that we, as an online casino, are solely mirroring the outcome that the game provider is sending us. Further every single game round is generated randomly, so purely a game of luck in which the game provider or us has no influence on. The theoretical RTP of most games is veritably in the mid to high 90% range, but what many people neglect to factor in, is that this theoretical 96% return to player is based on the millions and millions of spins across thousands of online casinos worldwide over months, even years. You're looking at a theoretical spend of literally millions and millions of pounds to produce these results. Lastly it is a pity that you did not get the bonus you were hoping for, but please keep in mind that a bonus is a goodwill gesture and depends on many factors. However feel free to reach out to us, if you have any further questions in regards to the RTP, how games work or bonuses with us. Best regards from Casumo
Top - upper segment.
Great game selection
Great site with very good performance
Excellent customer support
Fast and easy withdrawals
Verification went fast and easy
I have nothing negative to mention. Casumo is running the business in an excellent way. It looks to me they manage their organization in a very professional way. Every aspect is managed extremely well and it looks like this company is improving constantly.
Yello there! Your words mean so much to us! It is lovely, if it is being noticed that all our team is working closely together to deliver the best experience. We will not disappoint you and keep improving. Sending some Casumo love our way
Fast withdraw, lots of game selections, nice chat support, easy navigate, lots deposit options, nice page no crush page, that's all about that casumo.
After you win forgot about bonuses you can deposit a lot they will forget you and your email no bonuses etc. I will think again spent money on their Casino they don't care about players and they will be losing them.
Heyhey, Thanks for all the nice words and glad that you have so many things that you like about our Site! However it is obviously a pity that it is being diminished by the feeling that due to a win we would treat you differently. After a win players are naturally still eligible for bonuses and will get our campaigns, so feel free to hop into Live Chat so we can check what is happening there. Chat soon!
I enjoyed the initial sign up incentive and registration was quick and easy. I found the layout of casumo to be colorful and easy to navigate which made my 1st experience fun.
No matter how much real money I have spent in this casino, I rarely receive emails from them with promo offers let alone emails that offer me free spins "valuables" WITHOUT a depositing requirement. So they don't value their paying customers
Aloha there, It's amazing to hear you had such smooth experience when signing up, and that you enjoy our lovely new colour palette (we do too). Big thanks! Though, less amazing that you don't feel valued as a player. We do care for you and appreciate the time you spend with us - so apologies if that hasn't come across. There could be many reasons why you haven't received any non deposit offers or send-outs, but we cannot dive into account-specifics via AskGamblers. Therefore, it would be great if you could sneak into our on-site live chat or send an email to [email protected] so that our lovely Ambassadors can take a look. Speak soon!
Very nice chat support that answer fast. 24/7 chat support and always polite and tries their best. Nice layout on casino and easy to navigate. That's why I'm giving them 5 stars as their support team Is nice.
Submitted a complaint and was promised a answer at 20th December at the latest. Still haven't got an answer and they won't give me a time frame or an answer. It's not okey to delay for this time without a reasonable explanation for why they haven't resolved in time.
/amaziinace
Hi there, Thank you for taking the time to share your experience. We are really proud of our ambassadors who work hard both night and day to ensure that our players always get the help needed. And that you enjoy our design, high-five for good taste! Regarding the mentioned complaint, we're sorry to hear that it wasn't handled within the promised time frame and would love to review the case further (unless already sorted). You can always contact us through [email protected] and we will from there be able to share what is going on with account-specific queries. We hope we can figure the above out together and that you can further enjoy your time here with us. Kindest regards, Casumo
Difficult to find something positive to say, maybe the variety of slots and the rapidity of withdraws but they are very rare so I think that's why it's fast.
The menu is so bad and no possibility to create a group of slots you love. I really don't understand why this casino has a great reviews, maybe for card games I don't play that, but for slot run away from this casino, don't play reel race! That's always the same people who win that so incredible! I think that very suspicious! worst experience in a casino ever!
Hello there! First things first, thank you for sharing your experience and giving us some hints on how we can improve for the future. We recently added the feature to ❤ games, which gives players the option to collect their favorites in one place. Currently, this feature is only available on mobile but will soon also make its entrance on desktop. When it comes to our Reel Races, everyone has the same chance to reach the top of the scoreboard as the games are as random as always. As some regular players prefer playing the spins as quickly as possible, it can sometimes look like something fishy is going on. But not to worry, by the end of the race, the scores even out and the luckiest ones will get their prizes. If there is ever anything else on your mind that could make your experience with us more positive, don't hesitate to come by our live chat or send an email to [email protected] - we're up and running around the clock. All the best, Casumo
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First couple of months of playing was a great casino. Fast withdrawals usually next day. If I made a deposit ($25) I usually got some playing time or a small cash out, this is how they get you! So beware!
After the first couple months withdrawals took longer and longer. I would deposit $50 and barely play a few minutes!!! Haven't had a cash out in Months!!! I ended up closing my account!