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Casino Del Rio

Player Rating 34 reviews
7.2/10
34 reviews
Complaint Response 8 complaints
3 days avg. 8 complaints
What we like
  • Massive amount of Playtech games
  • 24/7 assistance via live chat, as well as phone, email, and postal mail support
  • Protected with encryption and firewall technology
  • Certified fair by TST
What we don’t like
  • No US players allowed
  • International number is not toll-free
  • 24/7 live chat support only available within the casino client
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Del Rio Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinodelrio.com
Established
2003
Licences
Antigua Online Gaming Association
Affiliate Program
Languages
Czech, Danish, Dutch, English, Finnish, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Serbian, Spanish, French, Greek, Romanian, Russian
Casino Type
Download, Instant Play

Casino Del Rio is an online casino with a tropical flair. The casino is powered by Playtech, the world's largest online casino gaming software. They hold an online gaming license in the jurisdiction of Antigua. Due to various regulations, Casino Del Rio is unable to allow players from the US to register.

Security and Fairness

To ensure that no one feels unsafe when playing at Casino Del Rio, they have installed several security measures into their system. First, all information sent to the casino is protected with a secure encryption protocol that makes it impossible for anyone to read your information. Then the casino server stores it behind an enterprise-strength firewall, completely blocking outsiders from taking your data.

Game fairness is also a priority for Casino Del Rio. This is why they have posted their monthly TST audit reports directly on their website. With this report, you can get the assurance that a third party has verified that the games are fair. Since they are developed by Playtech, this is hardly a surprise.

StallCation

Complaints

Read the complaints other players have left for Casino Del Rio. Learn more about complaints.

Show all complaints
Casino Del Rio - Voided 12300 In Winnings
Hello, yesterday I won 12,300gbp on video slots and as in Casono Del Rio terms for the bonus if you breach a bet size of 25gbp there is additional wagering attached . so when I made contact with them in live chat yesterday I asked to know what my wagering was left to do and after they took a while trying to calculate the wagering they said they would email me. I got an email just now to say due to being in breach of term 7 of their general terms and conditions where I placed bets in excess of 25gbp they have confiscated winnings as per mnagement discretion of WINNER casino. FIRSTLY....I have signed up an account and won money at CASINO DEL RIO not WINNER casino and SECONDLY...in the general terms it says if you place bets higher than 25gbp there will be additional wagering attached and nothing to say in the terms that breach of 25gbp max bet rule will void any winnings accrued...all I can see of information in the terms regarding voiding winnings is if you play with multiple bonuses which of course I have not. I urge casino del rio to reinstate my winnings and inform me of the updated wagering which I need to adhere to complete and withdraw my funds as at the moment there decision to confiscate winnings is a clear breach of contract as that very important part they are referring to about 'voiding winnings upon management discretion' is absolutely not stated anywhere in CASINO DEL RIO GENERAL T&C's I attach del rio terms as the file is too large please let me know an email address I can forward it to? thank you and please contact del rio to reinstate my winnings.
staus Resolved
£12300
Casino Del Rio - Casino refuses payment by sending bank draft that never reach my address

On June 6'th I requested a payout from Casino Del Rio.

After verification process was done, on June 12'th they informed me by mail that the payment will be processed through bank draft that will be sent to my postal adress in 21business days.

Because the bank draft hasn't reached my address, on July 17'th I emailed them regarding this matter on which they adviced me to wait another week the bank draft to arrive.

After another request to their support team I receive next reply:

"Dear Engelbert,

We are contacting you with regards to your withdrawal.

We have now coordinated this issue with your bank to check the status of the cheque. Once we have received an update, we will immediately notify you via email.

Thank you and have a great day!@

Should you have any questions or concerns, please do not hesitate to contact the Casino Del Rio Support Team.

Email: [email protected]"

I don't understand how this could be possible as long as I didn't received the bank draft to deposit it to my bank.

On August 8'th they canceled the bank draft and founds were returned back to my balance.

After numerous e-mail exchanges on August 14'th they announce me that the withdrawal was processed by bank draft and that I have to wait 21 business days to receive it.

On September 12'th I am writing an e-mail to them to express my concern regarding this case on which I received the next response:

"Casino Del Rio

Sep 19

to me

Dear Engelbert,

We have sent you this email in line with the Bank draft sent to you last 14 of August 2013.

After the investigation of our Finance Department, we can confirmed that the Bank draft has been shipped to the address detailed on the bank statement you have sent us before and to verify again the address, the bank draft was sent to the address below:

Engelbert G***

Aurelienstrasse **,. Leipzig ****

We will be able to cancel the bank draft and send it to your address again however this will prolong the process and the waiting time. In our experience, we have not encountered any issues at all, most of our customers received their bank draft and were able to cash it out from their bank.

Please let us know if there any changes on the address specified on the Proof of address you have sent.

Should you have any questions or concerns, please do not hesitate to contact the Casino Del Rio Support Team.

Email: [email protected]"

After that I e-mailed them and I got no reply by now.

I consider Casino Del Rio avoinds payment to me by using this method of payment. I am not able to check if they really sent the bank draft and they know it.

Also I requested another payment method to be used and they denied this possibility even I made my deposit using Neteller.

staus Resolved
0
Casinodelrio offers me a bonus but refuses to credit it

Casinodelrio tries to fool me in a very funny way. I signed up at that casino recently and they sent to me an email that said welcome to Casinodelrio and that I could claim a welcome bonus. I was contacted by a live support rep who said I could claim a welcome bonus of 200% up to 200 credits. I said I want to claim this bonus of 200% and the rep said he would credit it once I have made a deposit. I deposited 100€ and I asked the rep the credit the bonus. However, he said that I am not allowed to receive bonuses because of unusual bonus usage in my casino account. Of course I made a protest but it did not help. The rep said it was a decision made by the management after I deposited. hmmm, not sure if I should believe that but anyway I emailed them asking them to credit the bonus they offered me but they refuse to do so. they reason they said is:

"Upon investigation, the bonus has been blocked from your account only after
the bonus offer and your deposit have been made. This is based on the gaming
activities you had in one or more related online casino accounts."

Imo they cannot treat me this way. They offered me a bonus and I claimed it and so we have made a valid deal. They cannot back out of this deal once it has been made so they ought to credit the bonus now. And I do not know what they mean by gaming activities in one or more related online casino accounts so I do not even understand why they act this way.

staus Resolved
€100
Casino Del Rio - Doesn't pay and doesn't reply to my emails

Dear Team AskGamblers,

It has been over a month now. This story went like this. Over a month ago around end of March, I downloaded, installed and registerd at Casinodelrio.

I deposited 100 euros and tried to claim the welcome bonus. The customer support told me that I wasn't allowed to receive any bonus. Frustrated as I was, I still gambled some on Blackjack without receiving any bonus. And made my 100 euro's into 300 euro's. Hence I asked for a withdrawal through the Cashier.

I got this email from them asking some documents, which i have sended. I believe they were accepted, since they haven't emailed me back that they were declined. I sended this on 20 april 2011.

Afther that, I only got emails back from their support, that I wasn't allowed to withdraw anything, because they claim (their financial support) that I had received a welcome bonus and hadn't obligded to their terms and conditions.

I have emailed them several times, saying and trying to explain that i have never received any welcombe bonus, because i wasn't allowed to. Now they don't respond to any of my emails anymore.

This is what they email me (it's in french):

Bonjour David,

Vous avez récemment effectué une demande de retrait après avoir reçu un bonus.

Or, vous ne vous êtes pas conformé aux termes et conditions des bonus, car vous n’avez pas misé la somme totale requise et/ou vous avez placé des mises sur des jeux exclus (veuillez consulter la liste des jeux exclus à http://www.casinodelrio.com/fr/bonus.html#general).

Nous avons donc décliné votre demande de retrait et reversé le montant du retrait dans votre compte. Vous êtes prié de miser une somme supplémentaire de Belgium:wage ok, waiting ID,POA (Aneth 30 April 11)(T)

**BS aux jeux autorisés, avant d’effectuer une autre demande de retrait.

Basically it says that i had received a bonus (which i didn't) and that's the reason they don't want to pay me.

Anyway, I think this is really not fair and strange. First they say i wasn't allowed to receive any bonus. Now i have made a little profit and than they claim that i have received a bonus.

Please do help me. If needed i have made a printscreen of the transaction history at Casino Del Rio. Since it is a playtech casino, I understood, that if you receive any bonus it will show up in the transaction history. But on my printscreen of Casino Del Rio, you will see that i have only deposited and received no bonus and that I have asked for a withdrawal 2 time, which were all declined.

Hope you or anyone can help me. And do stay away from this casino. It is really a malpractice to treat your customer this way. I don't mind and completely could understand if there is some miscommunication. But not responding to my emails, is just really ... I prefer not to say that word here.

Thank you for reading.

< name removed >

staus Resolved
0

Complaint Statistics

Resolved 6
Avg. Amount $ 2,497
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
7.2/10 34 reviews

Top reviews from our players

The next great thing is here! I personally love gambling and playing all kinds of games. But I am a very busy person and have online businesses of my own. Without much time to go to a casino in person, I am able to drift away online and have great experience right from home or when I'm on the road Casino Del Rio is always open. Not only do I get to play at Casino Del Rio but I also have been winning real money, not credits. This is also a great way to learn new games, and become a better player at your choice of game/games. I could not be any happier than I am with this site and will be a member for a long time.

I have been a Poker addict for a long time already now but I was not much familiar with other Casino games before I actually went out to try my luck on Casino Del Rio. I got $50 without any deposit to start with, that is what actually got my attention and I thought I might just spend those dollars in learning about some new casino games but what actually happened was beyond my imagination. I not only got to learn but my it worked out pretty well with me, I made a lot of money there already, it's tempting and addicting at the same time. I feel like I want to withdraw so bad but then I know I can make more money out of it easily without even spending any money at all so I am just holding myself back from withdrawing as of now.

The amazing collection of games actually makes this casino stand out when compared to the other ones out there. I just can not stop myself from keep playing this even for a day. In two simple words, it's "Really Amazing".

I love playing on Casino Del Rio because of the fun and flare it offers. Very easy to understand for a beginner like myself. I was told about Casino Del Rio from a friend that has actually proven winnings from this site. I don't like to gamble with large amounts of money without seeing someone else that was successful in winning with the specific sites first. I love that they offer many different kinds of games and payouts. The games are addictive. I feel comfortable knowing if I need any of my questions asked or support for any particular reason they are available 24/7. Sometimes I want to play all times of the day and I am at ease knowing if I run into an issue, no matter when morning, noon, night, They make themselves available to help. The protection they offer is top quality and a must. Seems like they have thought of everything! I would give this site a shot... I am glad I was told about it.

I’ve played with Casino Del Rio for a few weeks now and I’ve had the best experience with them. I have played with a handful of other online casinos and either had terrible luck or the site had terrible support. I was enticed by Casino Del Rio’s promotions. No matter your pay level they offer promotions for a wide range. They advertise 24/7 support and the few times I’ve needed questions answered they were available; no matter the time of day or night. With a fair and secure site that offers the latest Playtech games and (personally) no issue with payment this is one online casino I will return to time and time again.

I highly recommend Casino Del Rio!

I played in many different Casinos already, both online and in real life and I honestly have to say that Casino Del Rio is a very attractive one. It offers a great player experience and some great table games! I know they had some problems with Customer Support in the past but I personally had no issues with it whatsoever. If you are looking for a fun and reliable Casino I’m sure you’ll enjoy your time at Casino Del Rio... I really did :) . Highly Recommended!

Inactive user

Casino Del Rio, sounds like a casino from Brazil or maybe they got it from the 2nd biggest city of Brazil, Rio De Janeiro. Who knows? It could be a just a bunch of ideas they thought of lathered into one spectacular Playtech casino. Now I can't say Casino Del Rio is spectacular however I can give you a lot of great things beginning with this awesome hell of a start!

I stumbled across this offer for a $50 no deposit on so there really was no need for me to make a deposit of my own. The bonus substituted that for me! A really great part of my beginning but not worth commenting about it's end. With every free signup bonus there is often a catch. This bonus dragged something repugnant behind it...a 50 times requirement for the $50. Understandably, casinos need to do this in order to prevent losing their monies over to players from free chances such as this. If odds were against them then they need to surrender the cash to the winning player. Unluckily the advantages were their side not mine for this free bonus. $2500 in wagers was too complex for the double digit winnings I collected on normal spins and features. How should I put this? It is hard to stop a moving train..the locomotive as an example of the $2500 requirement. Halloween Fortune, Irish Luck, Lotto Madness, Gladiator, King kong and even The Mummy did all they can to help me out in fulfilling the bonus.

I did however liked support for explaining all the details I needed and how they made my stay welcoming, sometimes greeting me after I entered the casino lobby. It is this reason that gives them points on this review. Once I admit defeat for my bonus I went on ahead to make a deposit of my own after two weeks from my bonus loss to replace the lost time put in with the acquired bonus. Long story short I turned my $65 deposit into $110 within the hour after my deposit. I then got my cashout after days of waiting for it. 4 days total to reach me! The common support for it's awesome attitude, the bonus that I had fun over and, the delay in cashing out my winnings from my deposit. Casino Del Rio, you get a 6.6 out of 10!

I just had to say this.. This is great casino. Fair and fast!!

Well I will tell you my experience with the specific without to mention the bonuses offered and the payments. When I did my subscription about a year ago in delrio casino felt happy that I saw on my screen a familiar environment with dealers we play together again in the past. Roulette little disappointed because I have found that the dealers wait until the expiration of that time to spin the wheel and was thought to be due to the screen that you see in the players' bets keeps control the ball if you read the signs of the dealer and the speed of coin flips the ball.

Sometimes I noticed that when I bet on three numbers thirty through a system that plays the ball ended up in the four numbers which were not betting on with effectively losing my funds most fores.Gia blackjack I have to say that starts from four euros or dollars and when consecutive defeats and play with the system of doubling There are great chances of loosing money and get out without gaining from Cassino. sure will tell me how this happens in all casino. Maybe is because the more likely and advantage who have Casino outweigh what he has not however the player must eventually be changed slightly and this point; the whole conclusion is that several casinos while giving bonuses to players to entice the Terms of Use set forth is almost impossible to meet. And that it uses some tricks and i refer to the games with live dealers who is not aware if the player is very likely to lose his money .And that it uses some tricks and refers to games with live dealer if the player does not know is very likely to lose money because of the bonuses (they themselves are the defeats looses players bonuses).

What I would like to mention is that SOME Casinos changes the ball in the roulette. Some days are more smallest with less weight and some days are biggest for greater weight of the ball. though small in weight ball is lighter, resulting in the following numbers bounce inside of the wheel, the greater BALL sitting idle at the expense easier numbers.Perhaps you knowall these points but there are readers who do not know them.For your succes.Astarte

Inactive user

Casino Del Rio is one of those Playtech casinos that are neutral in my opinion. I would like to say that because I only came as far as to play the $15 no deposit bonus but never came close to depositing as my experience there become short lived! This was only 2 years ago back in 2011. I decided to go for the $15 no deposit bonus even though they have a 50x wagering requirement (so basically $750 to wager). That is high for just a $15 no deposit. Most people would have to get really lucky in order to win from this bonus but I was one of many that failed to triumph in my quest to gain funds from this casino.

What I did not like about this casino is their support! I rung up live chat because I needed more information on their welcome bonus and after waiting 20 minutes for a chat representative to answer my questions, no one appeared! On the second attempt I rung live chat once more then suddenly I got disconnected from chat. lol what great support they had. The reason why I have said earlier that Casino Del Rio is neutral because I have had a run of good and bad luck with the no deposit bonus and because live chat seem unresponsive. With this being said I could be wrong. Maybe it was me being at the wrong place at the wrong time but if anyone had a better experience regarding this casino I would like to hear it!

Their deposit methods are basically standard so there isn't much to say about them. The usual deposits they take are major credit cards like Visa, and Mastercard. For their bonuses, alternatively new players can receive a 200% match up to $200 only if you use an Alternative Payment Method. What this is is every type of deposit method except credit cards so Moneybookers, Neteller, Ecocard, those are Alternative Payment Methods. All you new players out there be sure to quote of live chat:
"APM welcome" after making a deposit as it states this will be one of the ways to receive this bonus. Good news for players that claim this offer will only have to wager 20x, that's 10x lower than most casinos.

My final words: I can't tell for certain if this casino is reputable or rogued. But regardless of what happened, the recommendation for me towards others is very low. Good luck to all who has made a fortunate here!

My worst nightmare came true while playing at this casino. Powered by Playtech, offering low limit live roulette and attracted by its 10 euro no deposit bonus this had to be an excellent casino for me. Before I signed up I read the conditions carefully. The 10 euro free money had to be played through, and roulette did count.After playing a while of course I lost all the money and I decided to take advantage of Del Rios first deposit bonus.

With an very extreme aggressive progression play I had my balance soon at 430 euro. I wanted to check if I already had fulfilled the playthrough, but could not find anything on my account information. I asked customer support how about it, and their answer struck me of my feet. Still a 1000 euros playthrough open. What?? I could not believe it. They told me roulette bets did not count towards fulfilling the playthrough requirements.I immediately checked Del Rios regulations and terms. Customer support was right. In case of the 10 euro free play roulette did count, but not in case when receiving the first deposit bonus. I felt sick, the casino sticked at its policy. It was my own fault, I should have read the terms and conditions better. Not taking anything for granted, but always checking things first before depositing was the lesson I have learned the hard way. Notice how I say the hard way!I felt that my roulette luck was over, and had no other choice than to play these slots.I played several slots, like Gladiator, Hulkand some bee slot. Nothing, nada, zero. I went down to a 100 euro balance, leaving 400 euro open for playthrough. With blood ,sweat and brain consuming gameplay my balance went up to 200. I gave the slots another try. Again no big wins for me.... the remaining playthrough was brought back to 200, my balance was 100 again. Again I hit the roulette tables, I was desperate to win, especially after what I've went through. This time the aggressive game approach failed big time. I lost my remaining 100 euro's. The 430 euro I once had were completely vaporised. No way that I can describe how I felt, the disappointment was huge. I hope this disappointing story helps other players to be careful. Always read terms & conditions carefully, all of them.

Well, back to evaluation. DelRio is a typical Playtech casino, offering all common known (live) games and slots. Nothing wrong with that. But I do have a problem with DelRios terms & conditions. It is like for every deposit a new chapter of Terms & Conditions apply. Not so player friendly in my opinion. We players want to play, and not ask our lawyers for advise. I hope DelRio can straight these confusing terms&condition out and replace them with a clear outlined policy.My overall rating for this casino is for now 6 out of 10,due to above mentioned unclarity. And that is a pity, because a higher rating would be very likely if it wasn't for these T&C.

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