They cancelled my withdrawal, said, that I didn't send them a documents. Sent to another email, will see, what will happen. Could be some technical issues.
I missed to send reverse side of my credit card, I sent 2 days ago, we'll see what happen.
This case has been reopened upon submitter’s request and we would like to give it one last chance for a successful resolution.
We reopened this complaint upon your request but you never post an update considering this case.
Oh, sorry. Now I can't clearly understand if they don't want to give me money or it's just technical issues. I sent them documents but they say they don't have my letter. Can be true. I send them again on another email but it got lost. Yesterday I sent one more time. Want to mention that support is really good and polite. Looks like they really want to help. Still I can't be confident while I get my money. I will let you know when I have some news!
Any update considering this case?
No, next day after my post here I wrote them and they say that did't get my documents. Girl in support said that if I will send it now on old adress she will check it in few hours. But next day I found from another girl that my docs didn't arrive. So we talk and deal that I'll be online and she will that they got documents, and she confirmed. Now I'm waiting for approval.
Did casino approved your withdrawal?
Everything is fine! My cash out was approved!!
Thank you for support!
Based on player's last comment, we consider this case as resolved and it is now officially closed.
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