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Casino Del Rio

Player Rating 34 reviews
7.2/10
34 reviews
Complaint Response 8 complaints
3 days avg. 8 complaints
What we like
  • Massive amount of Playtech games
  • 24/7 assistance via live chat, as well as phone, email, and postal mail support
  • Protected with encryption and firewall technology
  • Certified fair by TST
What we don’t like
  • No US players allowed
  • International number is not toll-free
  • 24/7 live chat support only available within the casino client
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Del Rio Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinodelrio.com
Established
2003
Licences
Antigua Online Gaming Association
Affiliate Program
Languages
Czech, Danish, Dutch, English, Finnish, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Serbian, Spanish, French, Greek, Romanian, Russian
Casino Type
Download, Instant Play

Casino Del Rio is an online casino with a tropical flair. The casino is powered by Playtech, the world's largest online casino gaming software. They hold an online gaming license in the jurisdiction of Antigua. Due to various regulations, Casino Del Rio is unable to allow players from the US to register.

Security and Fairness

To ensure that no one feels unsafe when playing at Casino Del Rio, they have installed several security measures into their system. First, all information sent to the casino is protected with a secure encryption protocol that makes it impossible for anyone to read your information. Then the casino server stores it behind an enterprise-strength firewall, completely blocking outsiders from taking your data.

Game fairness is also a priority for Casino Del Rio. This is why they have posted their monthly TST audit reports directly on their website. With this report, you can get the assurance that a third party has verified that the games are fair. Since they are developed by Playtech, this is hardly a surprise.

StallCation

Complaints

Read the complaints other players have left for Casino Del Rio. Learn more about complaints.

Show all complaints
Casino Del Rio - Voided 12300 In Winnings
Hello, yesterday I won 12,300gbp on video slots and as in Casono Del Rio terms for the bonus if you breach a bet size of 25gbp there is additional wagering attached . so when I made contact with them in live chat yesterday I asked to know what my wagering was left to do and after they took a while trying to calculate the wagering they said they would email me. I got an email just now to say due to being in breach of term 7 of their general terms and conditions where I placed bets in excess of 25gbp they have confiscated winnings as per mnagement discretion of WINNER casino. FIRSTLY....I have signed up an account and won money at CASINO DEL RIO not WINNER casino and SECONDLY...in the general terms it says if you place bets higher than 25gbp there will be additional wagering attached and nothing to say in the terms that breach of 25gbp max bet rule will void any winnings accrued...all I can see of information in the terms regarding voiding winnings is if you play with multiple bonuses which of course I have not. I urge casino del rio to reinstate my winnings and inform me of the updated wagering which I need to adhere to complete and withdraw my funds as at the moment there decision to confiscate winnings is a clear breach of contract as that very important part they are referring to about 'voiding winnings upon management discretion' is absolutely not stated anywhere in CASINO DEL RIO GENERAL T&C's I attach del rio terms as the file is too large please let me know an email address I can forward it to? thank you and please contact del rio to reinstate my winnings.
staus Resolved
£12300
Casino Del Rio - Casino refuses payment by sending bank draft that never reach my address

On June 6'th I requested a payout from Casino Del Rio.

After verification process was done, on June 12'th they informed me by mail that the payment will be processed through bank draft that will be sent to my postal adress in 21business days.

Because the bank draft hasn't reached my address, on July 17'th I emailed them regarding this matter on which they adviced me to wait another week the bank draft to arrive.

After another request to their support team I receive next reply:

"Dear Engelbert,

We are contacting you with regards to your withdrawal.

We have now coordinated this issue with your bank to check the status of the cheque. Once we have received an update, we will immediately notify you via email.

Thank you and have a great day!@

Should you have any questions or concerns, please do not hesitate to contact the Casino Del Rio Support Team.

Email: [email protected]"

I don't understand how this could be possible as long as I didn't received the bank draft to deposit it to my bank.

On August 8'th they canceled the bank draft and founds were returned back to my balance.

After numerous e-mail exchanges on August 14'th they announce me that the withdrawal was processed by bank draft and that I have to wait 21 business days to receive it.

On September 12'th I am writing an e-mail to them to express my concern regarding this case on which I received the next response:

"Casino Del Rio

Sep 19

to me

Dear Engelbert,

We have sent you this email in line with the Bank draft sent to you last 14 of August 2013.

After the investigation of our Finance Department, we can confirmed that the Bank draft has been shipped to the address detailed on the bank statement you have sent us before and to verify again the address, the bank draft was sent to the address below:

Engelbert G***

Aurelienstrasse **,. Leipzig ****

We will be able to cancel the bank draft and send it to your address again however this will prolong the process and the waiting time. In our experience, we have not encountered any issues at all, most of our customers received their bank draft and were able to cash it out from their bank.

Please let us know if there any changes on the address specified on the Proof of address you have sent.

Should you have any questions or concerns, please do not hesitate to contact the Casino Del Rio Support Team.

Email: [email protected]"

After that I e-mailed them and I got no reply by now.

I consider Casino Del Rio avoinds payment to me by using this method of payment. I am not able to check if they really sent the bank draft and they know it.

Also I requested another payment method to be used and they denied this possibility even I made my deposit using Neteller.

staus Resolved
0
Casinodelrio offers me a bonus but refuses to credit it

Casinodelrio tries to fool me in a very funny way. I signed up at that casino recently and they sent to me an email that said welcome to Casinodelrio and that I could claim a welcome bonus. I was contacted by a live support rep who said I could claim a welcome bonus of 200% up to 200 credits. I said I want to claim this bonus of 200% and the rep said he would credit it once I have made a deposit. I deposited 100€ and I asked the rep the credit the bonus. However, he said that I am not allowed to receive bonuses because of unusual bonus usage in my casino account. Of course I made a protest but it did not help. The rep said it was a decision made by the management after I deposited. hmmm, not sure if I should believe that but anyway I emailed them asking them to credit the bonus they offered me but they refuse to do so. they reason they said is:

"Upon investigation, the bonus has been blocked from your account only after
the bonus offer and your deposit have been made. This is based on the gaming
activities you had in one or more related online casino accounts."

Imo they cannot treat me this way. They offered me a bonus and I claimed it and so we have made a valid deal. They cannot back out of this deal once it has been made so they ought to credit the bonus now. And I do not know what they mean by gaming activities in one or more related online casino accounts so I do not even understand why they act this way.

staus Resolved
€100
Casino Del Rio - Doesn't pay and doesn't reply to my emails

Dear Team AskGamblers,

It has been over a month now. This story went like this. Over a month ago around end of March, I downloaded, installed and registerd at Casinodelrio.

I deposited 100 euros and tried to claim the welcome bonus. The customer support told me that I wasn't allowed to receive any bonus. Frustrated as I was, I still gambled some on Blackjack without receiving any bonus. And made my 100 euro's into 300 euro's. Hence I asked for a withdrawal through the Cashier.

I got this email from them asking some documents, which i have sended. I believe they were accepted, since they haven't emailed me back that they were declined. I sended this on 20 april 2011.

Afther that, I only got emails back from their support, that I wasn't allowed to withdraw anything, because they claim (their financial support) that I had received a welcome bonus and hadn't obligded to their terms and conditions.

I have emailed them several times, saying and trying to explain that i have never received any welcombe bonus, because i wasn't allowed to. Now they don't respond to any of my emails anymore.

This is what they email me (it's in french):

Bonjour David,

Vous avez récemment effectué une demande de retrait après avoir reçu un bonus.

Or, vous ne vous êtes pas conformé aux termes et conditions des bonus, car vous n’avez pas misé la somme totale requise et/ou vous avez placé des mises sur des jeux exclus (veuillez consulter la liste des jeux exclus à http://www.casinodelrio.com/fr/bonus.html#general).

Nous avons donc décliné votre demande de retrait et reversé le montant du retrait dans votre compte. Vous êtes prié de miser une somme supplémentaire de Belgium:wage ok, waiting ID,POA (Aneth 30 April 11)(T)

**BS aux jeux autorisés, avant d’effectuer une autre demande de retrait.

Basically it says that i had received a bonus (which i didn't) and that's the reason they don't want to pay me.

Anyway, I think this is really not fair and strange. First they say i wasn't allowed to receive any bonus. Now i have made a little profit and than they claim that i have received a bonus.

Please do help me. If needed i have made a printscreen of the transaction history at Casino Del Rio. Since it is a playtech casino, I understood, that if you receive any bonus it will show up in the transaction history. But on my printscreen of Casino Del Rio, you will see that i have only deposited and received no bonus and that I have asked for a withdrawal 2 time, which were all declined.

Hope you or anyone can help me. And do stay away from this casino. It is really a malpractice to treat your customer this way. I don't mind and completely could understand if there is some miscommunication. But not responding to my emails, is just really ... I prefer not to say that word here.

Thank you for reading.

< name removed >

staus Resolved
0

Complaint Statistics

Resolved 6
Avg. Amount $ 2,497
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
7.2/10 34 reviews

Top reviews from our players

I have not written a review here in a while here at AskGamblers and maybe I have postponed it another long time if the other day I have not had the opportunity to play in two totally great casinos: it happens to me to win so rare (so far I am able to count on the fingers of one hand how many times I had the opportunity to get to withdraw money) that I thought it is my duty to share my opinions here.

One of the two casinos I am speaking about is Casino Del Rio . About a year and a half ago I played once here but after four invitations received through email I figured out it would not hurt to enter on more time here. These said, although I had an account here ( such complicated username containing letters and numbers I immediately forget ) I have opened another one on my second email address and I received the welcome bonus of $15. Support was very tolerant and gave me this bonus after first they deleted my first account . It is true that all the talking (with long intermediate pauses) lasted over 30 minutes , but as I said the support was very soft-hearted and I thought I deserves to be appreciated for this.

As I said I like playtech casinos , all types of games have a little bit of the salt and pepper needed for a good casino . Now I have learned my lesson , if I get a bonus that can be played in all games , I choose between „Three cards poker“ and „Blackjack“ . The strategy to play these two games is easy to remember (you can google it) and is relatively easy to get a win if you play correctly. Because the „Three cards Poker" does not exist in Playtech casinos, I played „Blackjack“ here and after two days I was fortunate to meet wagering requirements (50 times) * 20 % (specific to BlackJack) and I withdrew 53 USD . As I said , the support has been very nice and helpful. I believe that this casino ( Casino Del Rio ) fully deserves to be praised.

To be honest I registered at this casino because of the Gladiator slot,I have to recognize that I like this slot very much,especially when I trigger the free spins feature! I didn’t took any bonus when I made my deposit of 20 euro!I played only the Gladiator slot and even if I didn’t won something,I had a lot of fun and that its important for me too! It was a moment when my account balance reached 45 euro and I was able to withdraw because there was no wagering requirements but I thought that I will make it higher and I will withdraw some nice money but I had no luck!

The first time I triggered the free spins,they paid me only 8 euro,not much money but I knew that next time will be something bigger and I wasn’t wrong because I won 26 euro the second time I triggered the free spins feature! Only 2 times I saw the free spins and also 5 or 6 times the helmets bonus! I lost my money but I had fun and also I am not upset because I didn’t took any bonus and also I am very sure that I will come back to play again,the same way,without a deposit bonus and maybe the luck will be by my side and I will win some nice money!

Now lets take a look at this casino,I will give a 9 for deposit bonus even if I didn’t took advantage,another 9 for the great slot games that they have,10 for the support team because they are very fast even if they have no live chat and of course a 9 for their payment methods that are very wide and very popular! Overall this is a good casino where you can have fun,spend your time and your money and also you can win something if you have luck!

When I saw a letter from Casino Del Rio among the messages in my inbox I was a little bit surprised as they aren’t famous about promoting their services such way (this also wasn’t a bonus related one). Honestly, I think this area is their real weakness. They always have 3 or 4 great bonuses for the first time depositors but the existing players are not treated so well. Their name somehow just couldn’t get out of my head, anyway I was planning to play with Panther Moon – one of my favourite Playtech games – and thought maybe that was a sign to do it at Del Rio.

I deposited a few and started playing. After a while - not too much happened that would be noteworthy – I thought I should have used the gamble feature that I like nowadays more and more but I have to say Playtech’s is not what I like.

We have to choose a card from 4 left after the dealer’s card reveals itself and our pick must be higher than this. OK, they’re randomly selected but how could we win if the firs card is an Ace? Maybe it’s just me but I don’t find it fair game. Without gambling the winnings I had no luck with Panther this time but always when I lay with it, its graphics give me some enjoyable moments regardless of outcome.

I appreciate the customer service at Del Rio. They’re very professional and helpful based on my little experience with them. I had some questions and things to clear about the welcome bonus anno. They were always available even just minutes by e-mail and got the correct solution, not a general reply-form like at some other places.
Although I haven’t managed a single withdrawal here but I liked what I saw and no reason that payout would have any difficulties.

Hi! :) Okay, lets get straight to my review on Casino Del Rio. Now, here is an equally good casino, from my point of view, from the Winner Group of casinos, that is currently ranked 47 out of 50 by AskGamblers. Honestly speaking, I would rank Del Rio much higher up the ladder, perhaps somewhere in the middle.

Why? Simply because from my years of gaming experience (I have been playing at Playtech casinos for over twelve years now), I am in fact doing much much better at Del Rio than at most other Playtech casinos! My account at Del Rio currently stands at a profit (oh yes, I keep track of all my deposits and withdrawals at each and every casino I play at!) after playing there all these years, an achievement only bettered at a handful of other casinos. I have not had any reasons for complaint thus far - every aspect of the casino, game play and its management seems to be in order. Not perfect, but more than satisfactory.

WAGERING REQUIREMENT (WR). Interestingly enough, each and every bonus being offered at Del Rio comes with a variable WR, varying from 12 times deposit+bonus amount for bonuses of up to 50%, to 25 times for 100% bonuses. So, if you are accepting 50% bonuses, for example, you do not have to wager the full 20 or 25 times as required at most other casinos. This is a plus point for all depositors because it means a better and more fair chance of making a win! Just imagine, if all bonuses are offered wager-free, there wouldn't be any casino left operating - they would all have closed down! Hehehe.

BONUSES. Not the best, I must admit, but like most others, bonuses offered tend to be of the lesser kind - but where others start at 10% - 30%, Del Rio usually start much higher up with 50%! And there's the big difference. Players are usually offered tiered bonus programs, increasing with each deposit made, culminating at a later date with a 100% - 150% bonus offer. If that doesn't sound good enough to you, you better stick with your burgers, sandwiches and whatnots, LOL. Before I forget, or missed out, take note that Del Rio is now periodically offering wager-free cash back refunds of 10% to 40%!!! 40%??? Wager-free??? YES, you heard me right! :) If this still doesn't sound good to you...heck...what does???!!!

One final yes, please - YES, Del Rio is in my top 10 favorites list! :)

In the past when I started to play here the reason was the 50 euro no deposit bonus. I registered through a gambling community to I can get the no deposit required bonus. I filled out the registration and when I’m logged in I get the 50 euro automatically without I needed to contact with the live or e-mail support. I knew the bonus had 50 times wagering requirement that is means 2500 euro turn over needs before you can withdraw it but if you want to cash out it you also need to make a deposit from 50 euro to can get the maximal 200 euro and your deposit back. It is a fair promotion but I think the 50 euro is a bit high deposit for a single cash out. I think they don’t want to share them money between players who aren’t able to deposit that amount.

I always play on the marvel jackpot video slots when I can and this time I had some luck on it. I played on the iron man with higher bets which was the 1.5 euro first. My coins are started to run out but when I was on about 15 euro I hit the stop button and get the free games. I collected all of the rockets and get 38 euro and 17 free games with 3 times multiplier. In the free games I stopped some spins and at the end I finished it with 127 euro balance. I raised the limits again to 2 euro. I get the bonus feature again but this time I won 40 euro on it. I thought I was close to the wagering when I started to talk with the live chat. The news what I heard from the support was disappointing. They void my winnings from the no deposit bonus because I was already registered to them sister casino (winner). That was my fault because I didn’t checked the terms and conditions well enough.

Casino del rio was chosen by me because when i closing winner casino i saw the banner from del rio telling me that if i deposit 20$ i will play with 100$, its mean 400% bonus on my first deposit, and of course first thing that i do it is register and del rio casino and confirm in live chat that the bonus for me is really real. Answer was yes, but pity thing that bonus itself not cashable, this is usual thing from playtech casinos, so i can withdraw only winning from this bonus. I made deposit of 20$ and accept the bonus, and my balance became 100$, so banner did not lie to me, and i can really have a lot of fun with only 20$ deposit. I start with thai paradise slot, as you know this slot in my favorite slots list, and i really enjoy playing.

Start play at 0.9$ , got this 3 flowers(which are scatters and wilds), special scattered was Q , and also had 3 retriggers for total 40 freespins, which pay me only around 100$ and i think this is awful result for so many spins with such scatter, Queen very often appear on reels, but for 40 spins i did not get 5 of them. After it i open gladiator game with jackpot, i did not know why, to win jackpot in bonus game with helms you should get all of this helms in gold, and i think this is pretty impossible, but this chance of jackpot alway made me crazy. I play in gladiator jackpot till my balance down to 50$ and after it i go to beach life, again to try win jackpot. And of course i win nothing, and this is end of my experience with casino del rio.

Support: A
Bonuses: A
Withdrawals: did not tested
Games selection: B

I signed up with Casino Del Rio around 2 years ago as they had a good no deposit offer, and I got lucky. I remember that the bonus came with a pretty hefty wagering requirement, but after a good session at Irish Luck I completed that one.

So what does this casino has to offer their customers? For one, they have all the great Playtech games. In my opinion Playtech are one of the gaming suppliers with the best range of unique slots, with unique features. It can also be very fun playing one of their slots that are Sopranos or The Mummy themed.

Another positive thing with Casino Del Rio, is that they are owned and backed by Hard way investments, which seem to be a pretty big company, who owns a lot of different online gaming sites. So in other words, your money should be safe. But on the other hand, you never knows, no matter who owns the casinos..

The promotions at Del Rio are pretty good, as one can see here at Askgamblers, they do offer a huge variety of promotions, to fit all kinds of players. Wagering requirements in the range of 40x-50x is a bit steep in my taste though. Especially as I don’t think playtech casinos have the habit of offering free spins or so on a regular basis.

When it comes to their cashier system, I’m pretty satisfied with Del Rio. After clearing my wagering requirements, I asked the helpful support on what I had to do, and made a required verification deposit, and sent in my docs. My withdrawal was in my hands in about a week. Not a very quick withdrawal, but I guess all Playtech casinos have min 1-2 days pending.

**A reservation I have to make about Del Rio, is that they have a term of not paying big winners their winning in a whole lump. This can be understandable and ok for regular big winnings, but when it comes to progressive jackpots which also may be affected by this clause, it’s a no-no. The funds won one a progressive is usually pooled by Playtech, and sent to the casino where it is won at. Therefore such a win shouldn’t affect the casinos liquidity like a regular big win can do, and should be paid at once.

Love love love their slot games!

I'm a casino addict - I've played on cruises, in casinos, and now here - it feels like a vacation from my house.

It's so much fun - I spend hours on this website, and it's so exciting. I've never had trouble with this website, and a giant phooey to those who did.

All I can say is, look past the negative reviews - Casino Del Rio rocks!

I recommend it 110%!

I'm not really a fan of online games, but one day a close friend of mine referred Casino del Rio of askgamblers.com for me to join and try.

Because of my depressed state, I'm looking for some interesting stuff online to unwind. So, I tried to join this game site which is very easy to do. Now, all I can say is that I'm happy and I'm glad I joined. Why? It makes me feel good and relaxed especially the slot machine games online they offer, which I really, really love to play. And one thing I like the most is that I can play anytime I want. Luckily, I joined. Now, I don' waste anymore of my time feeling depressed, sad, and doing nothing.

Thank's askgamblers.com for such a beautiful online game you created.

Hello, casino del rio is another average playtech casino. I am usually saying average casino, but what did i mean? I mean that bonuses not impress me, support on same level like most other casinos, cashouts time also on this level or even a bit longer. So, i decided to play casino del rio because i get spam email which offers me 10$ no deposit bonus on del rio, and a nice 200% bonus on my first deposit. No deposit bonus was received after chatting with support, and lost in 3 minutes. Damn, i spent much more time to register and ask bonus, then i play. So i decide to deposit 25$ to made my bankroll to 75$ and try to win something in this casino.

I start with slot called dolphin cash, i like the slot and how it play, but come on, it is a bit slot, every spin takes from you around 5-10 seconds, so only 6 spins in minute? Pfff, i like to play fast, like lightning. So i decided to try something else, and enter their new slot dragon kingdom, i like the idea in slots, when in freespins scatters are also became wilds, also this lot can give 6 of a king symbols, so this is pretty nice and unique, you should try this slot if you never try it. Also 5 scatters here pay 666 x total bet, which is very nice too. Unfortunately,i manage to get freespins, but it pays crap, so i decided to trymy luck on great blue, slot with stacked wilds and incridible big multipliers in freespins. But those great blues decide to kill me, so soon my balance come to zero. No luck but this is happens.

So, as i stated earlier,casino del rio really average playtech casino, so you should not expect here anything rare. But if you playtech fan, you should try this slot.

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