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Captain Jack Casino

Item: Captain Jack Casino
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 17 reviews

3.5/10

17 reviews

Complaint Response 225 complaints

3 days avg. 225 complaints

What we like

Available on mobile
24/7 live chat and email support
Proven fair by independent auditors

What we don’t like

Several country and territory restrictions, including China and France
Phone support limited to North America

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Captain Jack Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.captainjackcasino.com

Established

2010

Licences

Costa Rica Gambling

Affiliate Program

Ace Revenue

Languages

English

Casino Type

Instant Play, Mobile, Download

Captain Jack Casino is an online casino with an abundance of video slots, table games, and more. Instant-play options on desktop and mobile are available. Captain Jack Casino also offers live chat and toll-free phone support. The company behind the casino is licensed in the jurisdiction of Costa Rica.

Restricted Countries and Territories

Captain Jack Casino is unavailable to residents of several countries and territories. These include, but are not limited to, China, France and its territories, Hong Kong, Italy, Nigeria, Peru, the Philippines, Romania, Russia, and Serbia. A full listing of restricted areas can be found in the casino details section below.

Mobile Gaming

Some of Captain Jack Casino’s most popular slots and table games are available on mobile. No app download is needed to access these games, and they work on virtually all iOS, Android, and Windows Phone devices. Players just have to open the casino’s website with their mobile browser to get started.

Security and Fairness

Captain Jack Casino ensures player safety by employing SSL encryption from COMODO on all its pages. This technology converts sensitive data into unreadable text that cannot be decoded. It’s the same protocol used by all leading online banks and merchants.

All of Captain Jack Casino’s RTG slots and games have been proven fair by independent auditors. Players can rest assured that every game round is fair and unbiased.

Deposit Methods

Neteller, Visa

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Cheque, Neteller

Withdrawal Fees

Withdrawal Limit

USD 2,500 per week

Currencies

US dollars

Pending Time

72 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 10-14 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games

Being a RTG Casino, Captain Jack Casino offers the full line of RTG slots. Most of these are the well-known Reel Series Video Slots, which come with a variety of themes and features. The one thing they all have in common is a random jackpot that can be won on any spin at any bet size. Some of the most famous titles include Pirate Isle slot, Hillbillies Cashola slot, Cash Bandits slot, Achilles slot, and even big progressives like Aztec’s Millions slot.

Table game enthusiasts also have a good selection of games available at Captain Jack Casino. Among them are several Blackjack and Roulette variants, Pai Gow Poker, Vegas Three Card Rummy, War, Texas Hold’em Bonus Poker, Red Dog, and others.

Captain Jack Casino is also home to an abundance of video poker games. The site features everything from classic games to bonus and jackpot-style variants. Among them are Jacks or Better, Deuces Wild, Bonus Deluxe Poker, Mystery Bonus Poker, Double Jackpot Poker, and dozens more.

Captain Jack Casino also features a few specialties like scratch cards, keno, and bingo.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Phone Support

+1 844 334 6448
[email protected]

FAQ Section

Support

Players at Captain Jack Casino can get in touch with a support agent quickly. The preferred method of contact is live chat, which is available in the casino lobby. Players who live in North America can also call the casino using its toll-free phone number. Those who prefer can contact the casino by email as well.

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Complaints

Read the complaints other players have left for Captain Jack Casino. Learn more about complaints.

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Submit complaint

Captain Jack Casino - No payment of winnings

I had received a bonus through my email. I went to Captain Jack’s and I played that bonus. I won $1700. I had enough money in there for the bonuses stipulation which was to pay back the percentage percentage of the bonus. I then myself then I tried to withdraw the funds and they said my bank was not allowed was not able to receive the type of wire transfer, which was false. I checked with my bank, I spoke with them. I then continue to speak with them for a few days fighting over whether my withdrawal would be made. Then I received an email stating that my withdrawal had been successful and that I should be receiving the funds and then I spoke with their customer service again, and then they said that my account had been closed and in and everything was right in line with their terms and conditions that I should’ve been paid out and that there was no real reason for them to close my account. I believe that it was unfair and that they possibly tried to fraud me out of my money. I have documentation of all emails and conversations with the support team.

23h left

$1100

Captain Jack Casino - Delayed payment large payout

It seems to be a recurring theme with Inclave casinos, every time I have a big win it's like pulling teeth to get the payment out on time. The T&C that i agreed to states that the withdrawal with be approved in 7-10 days and then processed in 7-10 days. Whenever I bring it to their attention they say it will be expedited and then nothing comes of it. I made the withdrawal request on 12/16 today is 12/26, and I have not been sent out for approval. Please help me get my $14,500 in winnings

80h left

$14500

Captain Jack Casino - I submitted a withdrawal request 10/01/2024 in the amount of $499.93

I submitted a withdrawal request 10/01/2024 in the amount of $499.93.

Withdrawals should be approved within 10 business days and it wasn’t so I contacted support.

They asked me to give them a bank statement for the last month so I did. Five days went by and still nothing so I contacted support again. Now they are telling me it’s not approved because there isn’t a lot of activity on the bank statement.

I really would love to understand how the activity on my bank account is their business.

I have been a player for many years on and off VIP still VIP 3 in Dreams and was VIP2 in Captain Jack just before this withdrawal.

Assistance with this matter would be much appreciated!

Resolved

$499.93

Captain Jack Casino - Delayed payment at this casino as well

On July 31, 2024, I made 2 withdrawals totaling $4,514.80. My first withdrawal for $2,500 was split in half. I received $1,250 on 8-31-24. The second withdrawal for $2,014.80 was paid on 9-17-24. I am still waiting for the second half ($1250 now dated 8-15-24) of the first withdrawal to be approved and paid even though it has been supposedly escalated several times. I am requesting an escalated payment for $1,250 since it is way over due.

Resolved

$1250

Captain Jack Casino - All of a sudden i could no longer login to my account

Captain Jack Casino seems to have locked me out of my account after sending them emails regarding receiving my payout of $111 I did all the necessary verification's to receive my payout and was waiting to hear back about what to do next when all of a sudden i could no longer login to my account. I sent the pictures of my ID and sent them the $10 in Litecoin they required. When more than a week passed I attempted to contact them again, they gave me the old 72 hrs. run around again because high volume of incoming email blah blah blah. My supposed case # 154082162 and I'm wondering if anyone can help me resolve this issue.

Resolved

Captain Jack Casino - Captain my Captain

I am from the USA.

My documents have been verified. I used a coupon that I was eligible for. I have been in chat to try to escalate this withdrawal. I won $1520.26 on 7/2.

Captain Jack is late on approval. They are only late as of today. I'm just tired of spending 2 to 3 hours a day in chat trying to get withdrawals escalated and paid, That is why I'm filling out a complaint so quickly, is to save my time and effort.

So I am asking AskGamblers to intervene on my behalf and get this 'little bit paid.

Resolved

$1520.26

Captain Jack Casino - Been almost 3 months trying to get payout

Been almost 3 months trying to get payout. I was approved for CRYPTO payout as I paid 2X with CRYPTO. Weeks later I was told needed updated address verification via utility bill. I provided all documentation. Then I was told needed to provide banking information including wire transfer information. I didn't understand as I was requesting and approved for CRYPTO. I provided it anyways. Then I was told multiple times they didn't receive even though I added even I replied to email. I sent snap shot but was told they can't see that. I provided an additional time and now crickets.

Resolved

$100

Captain Jack Casino - No withdrawal received

I haven't received my withdrawal. I have received multiple emails and sent the information that they have requested its going on a month. Now spoken to customer service and get a different response every time and have received no solid information on why I haven't received my withdrawal. The withdrawal is for one hundred dollars. I've sent the requested information and documentation each time that they have requested it.

Resolved

$1000

Captain Jack Casino - Withdrawal timeline passed long time ago

I’ve requested my withdrawal on 3/13/24.

I have chatted with them and emailed them they said everything was verified and didn’t know what the issue was and asked for my Bitcoin address I gave it to them and still nothing.

It is 4/17/2024 and I still have not gotten my withdrawal.

If I need to provide additional documentation I will provide whatever they need.

I just need to know what I need to get my withdrawal

Resolved

$300

Captain Jack Casino - Slow payment for 2500 USD

On February 15, I was checking my email and saw an email for a deposit bonus from captain jack casino. I like to gamble so I made a 30 dollar crypto deposit. I played for a long while and eventually made two withdrawal requests to be withdrawn using bitcoin. The first request was for 2500 and the second was for 1500$ in btc.
I am only disputing payment for the 2500 as eventually I cancelled the 1500 deposit and played even more. I contacted customer support on various days between the first 10 business days that the site recommends is in their guidelines and on March 2 my deposit was approved. It said that it could be 7-10 more days before they sent payment and that the casino approved withdrawals on a case by case basis. I did contact customer service many times in the ten days after march second and was courteous and respectful each time. I’ve been as patient as can be as I know they have a lot of business.
Yesterday concluded the 20 business days for payment. 10 to be approved and 10 to be payed. Yesterday they told me to contact them today and today they are telling me to wait even more. I have screenshots for these conversations and will supply all evidence via photo when I’m instructed to. Thank you askgamblers for all you do for all people struggling to be paid what is owed.
Also yes I did receive a bonus but more than fulfilled my playthrough requirements.

Resolved

$2500

Complaint Statistics

Resolved 211

Avg. Amount $ 3,338

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

3.5/10 ● 17 reviews

Top reviews from our players

lemuel1763

8 years ago

1/10

Only the bonuses and read the fine print good selection of games

Difficult to get paid and if you do it is a horribly slow process 5 weeks minimum no matter what they say, extremely poor customer service with the exception of Alice

nameisused

8 years ago

9/10

You can actually win at this casino! I have made withdraws of 1000 and 3000 here. Received one as a check and deposited it into my account without issue the other was a bank wire also without issue. So many casinos are a waste of money, this one I can say you have a shot at winning. I deposited 50 for their no rules bonus on each of my wins. That's 4000 for 100. I will continue to deposit and play here. Captain Jacks is my go to online casino.

It did take a long time to get my withdraws. Expect wait times of up to 2 months. Yes up to 2 months. So if you are waiting for a payment it WILL come. You just have to be a bit patient.

bassplaya07

8 years ago

1/10

Great games, big bonuses - they have some real fun interactive games, and live chat is supportive

EXTREMELY slow withdrawal - I actually won about $40,000 the other day, and I am trying to see if they can give me the bulk amount. Unfortunately, they say they can only "send $2,500 at a time through their processors, which can take 4-30 business days, and then send the next $2,500" sooo at about this rate I will see $2,500 every month and a half for the next year and a half. Blah - if the withdrawals were faster, I would play this casino much much more.

snaughton

9 years ago

9/10

I just want to say although it took a longer period of time I did receive 2 of my 3 withdrawals. So thank you very much.
I will still play at this casino going forward. Just have to be patient with withdrawals.

snaughton

9 years ago

1/10

They pulled withdrawal out of casino quickly... called to verify my info quickly was told I would have check next week and it's been close to 5 weeks. If it all happen this way would have been great... that's why I continued to deposit there.

I would not play at this casino.

I have 3 pending withdrawals and can not get them to give me an answer on pay outs. I have email them 3 times and no one responds. I have talk to live chat and they keep telling me it has not been approved. It's been almost 2 months. I don't think I'll play here again. I really would like a direct answer please!