AskGamblers Quick Overview
Editor's View
At first glance, Captain Cooks Casino feels overloaded with promotional banners. Once you log in, these offers make way for an impressive variety of games. While the overall design feels somewhat dated, the platform’s substance lies beneath the surface - so let’s explore it in detail before reaching a final verdict.
- 24/7 support through live chat
- Certified fair by eCogra
- 2-hour withdrawal period for e-wallets
- SSL-encrypted
- Withdrawals subject to 48-hour pending period
- Various country restrictions
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
Captain Cooks Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Captain Cooks Casino
Captain Cook's Casino is one of the great Microgaming Casinos. This exciting online casino, with a quaint seafaring theme, is part of the huge Casino Rewards Group.
Like all casinos in the group, they are licensed in the jurisdiction of Kahnawake. Recent developments in US politics prevent them from offering games to American players.
- E-Wallets 0-72 hours
- Bank Transfers 6-10 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Captain Cooks Casino
Captain Cooks Casino supports a decent range of payment methods, covering both traditional and modern options. Players can use: eChecks, EPS, Euteller, Giropay, iDeal, Instant Banking, Kalibra, Multibanco, Neosurf, POLi, Postepay, Przelewy24, Sofort, and Trustly.
While the list is solid, the banking interface feels dated and isn’t as seamless as what you’ll find at newer casinos. Transaction times are average, and the payment process works - but don’t expect a polished experience.
Games at Captain Cooks Casino
Captain Cook's Casino uses Microgaming software, and they offer a wide variety of games.
If you like online slots, Captain Cook's Casino offers a growing selection that is already larger than most other platforms. From the popular Thunderstruck to the relaxing world of Beach Life, there's plenty of video slots to choose from.
A number of three-reel slots and British pub-style AWP games are also available.
For fans of table games, there are multiple versions of blackjack and roulette, each offering its own twist. Players can also explore a selection of poker, dice, and specialty games, ensuring variety for all types of gamblers.
Video poker lovers are certainly not neglected, either. Captain Cook's Casino offers a multitude of variants from traditional Jacks or Better and Deuces Wild to less common ones like Louisiana Bonus.
Captain Cooks Casino’s Commitment to Responsible Gambling
Gambling should be fun and never feel like pressure. Captain Cooks Casino offers you responsible gambling tools to set daily, weekly, or monthly deposit limits to stay in control, and take a cooling-off break or request self-exclusion if you need time away.
Captain Cooks Casino also restricts play to those 19+ and may ask for proof of age.
If you’re worried about your play or want support, make sure you check out their responsible gambling policy.
Customer Support at Captain Cooks Casino
Players can contact support 24/7 via live chat, which is a plus, or by email, though email replies can take up to 48 hours.
The live chat team is generally helpful, but the support interface feels like it hasn’t been updated in years, and navigation to help pages isn’t as intuitive as it could be.
Complaints
Read the complaints other players have left for Captain Cooks Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
I did not have much experience in my life with Captain Cooks Casino, but until now I can say very honestly that the casino is one of the best I have ever played on. The casino has been established more than 10 years ago and it has been one of the best since then.
First, and most important for me, is that the casino is very safe and reliable- security is taken very seriously.
Regarding their support, I can’t complain. I did not have any problem with the casino, so I didn’t need any support. However, I heard they are very fast in replying to any problems.
Their software is the best in my opinion, so I would definitely rate it with a big 10+.
In the finance department I may confess that the casino’s grade is an average one. By mistake I have pressed on a slot and 3$ were taken from my account without even noticing. But this wasn’t really the casino’s fault, so I don’t have any complaint. In the end (after 3 or 4 hours of continuous playing) I didn’t withdraw any money and I was quite angry because of this.I know, it’s definitely not their fault, because this is their job. However, I would like them to be closer to their clients and bring something new regarding their games.
The casino has a lot of rules- as all the casinos do. But if you don’t break them you get your money guaranteed.
A big con I encountered was the amount of spam I receive because of this casino. I receive way too many emails from Captain Cooks Casino and they are not all with offers or deals- only reminding me to start playing.
Overall, I had a pleasant experience playing at Captain Cooks Casino. Even with its odd name, it sure gave me some fun time.
This is about a really quality casino. This is one of the few casinos powered by Microgaming which I prefer.On first place I would point out that this is a safe and reliable casino.
Captain Cooks Casino take security very seriously and have taken extensive steps to protect all aspects of the casino and their online payment system that I appreciate most about them.
This casino has been established for more than 10 years and during all these years is really at the top. And if the casino has the "instant play"option I would definitely recommend that you download it and feel completely great feeling to play what this casino offers.
The first thing I noticed about this casino is a large number of progressive jackopts in more than 15 games. Of course, I know that I have minimal chances to be the winner just one of them but still is a pleasure to play that game and I secretly hoped, so who knows maybe one day I just get one of them. I would point out is probably their best game (when it comes to video slots) and that is "Thunderstruck II." This Video Slot is based on the popular Norse God of Thunder - Thor and is a continuation of his journey along with other ancient Norse Gods depicted with all their glory in the realm of Asgard.
So maybe I can say that this is the most interesting slot that I have ever played. Also, I would point out some of their newer video slots such as "Immortal Romance" and "The Grand Journey" ... this is very good slot and the fun is guaranteed and if you win some money the pleasure is complete :) .
And of course, table games were done really well and it would not have much to say, they are realluy good and work correctly.
Support also professional and well. Payment methods that are all here. Credit card, Moneybookers, Netteler and more… So this is one of the best casino I ever play and this is definitely my first choise.
This Casino is using a very strange name, called the Captain Cooks. I was carefully about this Casino and searched online about bad info's over the online casino and there I found
some strange reasons not to play in here. My friend have bought me a 20Euro Pay-Safe-Card
as a present to test around this casino and I had paid in without the decision to take any Deposit Bonus on top. Actually I like Microgaming Casinos very much and I did went to
the Slots to get some fun in here.
I did played firstly on the Slot Avalon and decreased the lines from 20 lines down to 9 lines, and pushed the coins up to 0.5 cent per line. On the Avalon it was really funny cause I had always 2 Scatters in here but the third scatter always spins away and don't stopped on the right time. I taught that this Avalon would bring me into the free spins but I was not right at all. I have closed the Avalon Slot after I had some winnings and losses. With my bankroll of a little amount of 17 Bucks I did went to the Blackjack table where I did just raised up my bankroll to a nice amount of 43 bucks. This was a straight winning line, cause first I did played only on 1 Seat but the gameplay was so nice and a strike way that I had made the decision to play on 3 Seats at the same time. This was the way to safe my Bankroll and after saving my bankroll I went to the Slots again. This time on 1 euro per spin. This was my fault and my money did gone after some minuets.
Well no problem it had made really fun in here. Probably the Blackjack and roulette players will get sooner here this what they want, as the slot player.
I won't play not really here once again, since I didn't like the atmosphere and the
ambiance also.The design of the name, is simply and hasn't a personally touch to me and
nothing positive what would activate me to play in the Captain Cooks casino again.
Well first and foremost I`ve had experiences with this casino and I must say I would not recommend Captain Cooks Casino. I`ve made many deposits before and not one of my sessions have triumphed over evil. There were times when I`ve struck gold but afterwords everything went downhill completely.
The bonuses they had offered were okay but what I`ve realised was that it was for the purpose of attracting other players just like any other online casino out there. I`m not sure if anyone has succeeded in withdrawing but if anyone seems to want better bonuses and payouts I would recommend a different casino.
On a positive note Captain Cooks Casino offers a free play option worth $500. When taking up this offer you will be allocated $500 free play credits during which you need to place 20 or more bets and win $20 over the original $500, in order to collect any winnings up to $150. Once that is achieved you will need to go to the banking page to deposit a minimum of $50 in order to release your free play winnings. If you do not win during the free play offer you will be given an offer called the ``Second Chance Wheel`` where you would spin a chance to match your deposit up to $100. You will now have a total of $200 to play with should you win the maximum during the free play offer.
As with any casino loyalty program, Captain Cooks offers both a casino rewards program as well as an online casino lottery for casino rewards members. For all you lucky players out there that have made a successful withdrawal in playing on this casino I would admit you`ve done well in terms of being lucky and succeeding! All in all I would not recommend this casino as the payouts, bonuses and terms were not overall satisfactory towards my tastes.
A 4/10 for this casino.
I have never nor I will ever like casino rewards group. They stupid hidden bonus terms and conditions have kept me from depositing into their casinos more then once.
Never the less I cant make any complaint about Captain Cooks casino because I was satisfied with my time spent here, of course I played without any bonus because if I win something I did not want my money to be confiscated like in their sister casino.
Since they took my hard earned winnings in their sister casino from this group I declared a war against this group and decided to try and take as much money from them as I can. I all ready hit them once in other casino now it was time to try again with Captain Cooks casino. After installation I went on and deposited fifty euros and started spinning like crazy, I played numerous slots form Dark knight to Crocodopolis and Avalon, and I tried my favorite table games as well black jack was pretty generous and gave me twenty euros with only six hands i played.
I made it to a hundred euros and I decided to get my money back and continue playing with the money I won.
Big mistake from my side I should withdraw all because I ended up loosing my winnings. Fifty euros I withdraw came to my account in just two days so this casino is very fast with payouts which is a big plus for them. The other money i left on on my account to play with I lost all in one place stupid roulette. I read somewhere on internet a strategy on playing roulette and supposedly you cant loose when using this strategy but I lost everything. It was something about betting on all ods but I did not quite understand it and it cost me all my money. Anyway I did not profit or loose anything in this casino and I can say they are a good trusted casino with fast payouts.
My grade for captain cooks casino is 8/10 and bonuses from casino rewards group are off course big zero.
I tried to join this casino, but Italian players are not welcome!
Capitan Cooks in Microgaming Brands from Casino Rewards Group. I wonna tell for other player Casino rewards group how really great deposit bonuses called free play (Massive deposit Bonuses) but casino rewards have bad reputations in Microgamings casinos. Ok, lets see close Capitan Cocks Casino- they offered 500 $ free bonus - of course they dont give money for free how this looks- and how this works- player gets 500 free and must win over this 500 but can transferred to secund stage maximum 150$ after deposit 50$.
So this is really 300% deposit bonus- free play mode is very popular but usually rules say maximum transferred bonus is 100$ and deposit 20$ so usually this is 400% deposit bonus in Captain Cooks this is 300% - 150$ +for 50 deposit. Ok, why casino rewards brands is called poor quality brand in Micromgaming casinos words ?
Because they have worse- bad bonus rules. Maby don't all players know but when players decided deposit and get this bonus or any other bonus in this casino or in some other casino from Casino Rewards group then must play good with terms and conditions- Ok maby that's normal but in this Captain Cooks Casino and all other Casino rewards brands terms and conditions for player playing with bonuses is ridiculous.
- Player cant use Double options ( gamble winnings red black cards)
- Player cant use auto play options( if player decided play with bonus from free play do deposit 50$ and received 150$ bonus then is a lot wagering to meet so a lot player often use this autoplay options after boring manualy clicking spin -spin- use autoplay and if win finish wagering make cashauts- then surprize- Winings Void because your broke our rules.
Other terms and conditions rules is normal like all other trust Microgaming rules example player cant exces single bet to 20% bonus amount.
Ok I play in Captain Cooks with free play promotions because I play with a lot place with massive promotions or low wagering promotions. Without Succes I losing my session- what I can say about this place- support is ok - casino rules to much trap for new players in terms and conditions.
Spamming policy- then send really to much spam to my emial from this brands like also all others brands after im registered and do my first deposit in this place.
Do you know google banned them from spam policy?
Ok summary- this place have not bad welcome bonus- support also not bad but a lot place have better. If player before start play check close terms and conditions they this place can be good for this type player. But if new fish go to this casino do deposit with bonus and immediatly starts play then is more then 50% chance then will be broke terms and conditions rules and wining Void.
Captain CooksCasino is middle class casino- pay players if they don't broke rules- but rules is ridocolous ( One big trap - same rules in all other over 20 brands from this Casino Rewards Group ).
So remember if you see in Microgaming brands site is write Casino Rewards Read terms and conditions closely becoaue you can find a lot strange rules if you decided play with bonus this is important for you.
So, Captains Cooks casino is another Microgaming soft casino. Its many-many-many Microgamings casino, but many of them I hate for some reason (for example Casino Rewards Group). But some about Captain Cook.
First of all its bonuses, bonus on deposit is easy to get from 500euro play promo. If you will do all right, you will get 300% deposit bonus with standard for Microgaming wagering 30x (best that I see is 29x). So, I got my 300% for deposit of 25$(yeah, yeah, I always made little deposit, I am not so rich, still not rich :D may be later...).
So, I start my playing with lucky witch slot, I love it for some reasons, first - I love stacked wilds so much, second - I like feature bonuses in this slot). I start, and in about 5 spin hit feature, and increase balance to 120$( lowrolling like always). I play this slot about 30 minutes and left with 105$(little profit ;D).
After it I go to BDBA(break da bank again). Like this slot for the opportunity to win HUGE money with little bet :D So, I played with 45c bet about two hours, and finish with about 80$(some luck). Then I go to multi player wheel of luck, and playing it till I clear bonus with 50$ left. Oh, no problem, its ok, I can deposit with 50$ in two new casinos, so I just cash out.
Captain Cook don't ask my documents, but their pending 48hours period is a bit sick. I don't like pending periods :( But I got my money in about 60 hours total, so its not so good, but not so bad too!
So, totally, Captain Cooks very good MG casino with 300% bonus. If you still don't play there, may be you can find time( and money ofc) to try them, and I wish you good luck there!
Alexmou12 for askgamblers.com
I joined up to Captain Cooks just recently because they are giving away a really decent offer. They are giving you the chance to play with 500 euros for an hour and keeping some of that money that you make. There's really no catch - just make sure that you are a decent player and can make some money.
It runs the same sort of games and system as 32Red but they generally give bigger bonuses because they are not such a big name. This is definitely a good thing, and you don't normally get bonuses like this.
You can play on any of their games using the offer. This includes the slots, cards, progressives. I would recommend that stick with what you know, rather than experimenting and going with something else. The progressives are usually slow paced so you won't get as much cash for your time when you play it.
I went back to my old favourite blackjack and doubled up my risk to see how far I could go. Quite surprisingly, the blackjack was fair and I did make some cash despite losing my first three hands (I was thinking there was something up at the start, but actually it was just a bad run of luck). The slot games are the standard microgaming games with Tomb raider - and are all much the same.
One bad thing is that the payment options are limited. You do not get the money very quickly and you do have to contact customer service quite a few times to get any response. This may have been because I was just playing with the bonus, but in my opinion, the withdrawal times should be the same no matter how you get your money. Overall with the free offer you have nothing to lose so I rate this casino 9/10.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
At first sight, I was subjugated by the sophisticated graphics, the realistic sound effects, and the entertaining animation that made me feel like I was playing at a Vegas casino. Thereafter, my hopes dashed and I am going to show you why…
The Captain Cook’s bonuses are not fortunate gifts, like some uninformed players may think. Those ludicrous amounts of free bonuses combined with severe play through only are to trap new customers.
I decided to deposit $200 and made my way to the lobby to check out some of the games. This time, I began with the slots. As usual, I couldn’t resist to my favorites; I played Thunderstruck, then Hilman and Tomb Raider. In the same vein, I finished with the magnificent King Cashalot and brought my balance to $260. :) That gave a peak to my confidence and made me move up to the live dealer Blackjack games. As a consequence of my overzealousness, a spectacular loss occurred. I decided to finish with Roulette. In the beginning, the play was very smooth until I began to… lose connection!! Just as misfortune never comes one at a time, the continuing disconnections diverted my concentration, and I ended up with something like $70-75 on my balance. Bad luck strikes, what can still be done?
The minimum withdrawal amount is $50. I wisely decided to stop up the inevitable crash I felt and asked for a withdrawal. I received my money on my e-wallet within 48 hours.
When dealing with the customer support for flushing out my winnings, I came to realize the failure. The team proved ineffective most of the time, whether by email or any other existing communication channels. Their disappointing performance made me lose some confidence in the casino.
Finally, due to all hardship and inconvenience I listed above, I rather tend to give an under average mark for this online casino. There are hundreds of more satisfying casinos on the online market you should rather try than this one.