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Captain Cooks Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 42 reviews
6.1/10
42 reviews
Complaint Response 3 complaints
14 hours avg. 3 complaints

AskGamblers Quick Overview

Editor's View

At first glance, Captain Cooks Casino feels overloaded with promotional banners. Once you log in, these offers make way for an impressive variety of games. While the overall design feels somewhat dated, the platform’s substance lies beneath the surface - so let’s explore it in detail before reaching a final verdict.

What we like
  • 24/7 support through live chat
  • Certified fair by eCogra
  • 2-hour withdrawal period for e-wallets
  • SSL-encrypted
What we don’t like
  • Withdrawals subject to 48-hour pending period
  • Various country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure Ontario and UK

UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware

Ontario Visitors: 19+. T&C Apply. Play Responsibly.


Captain Cooks Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.captaincookscasino.eu
Established
2003
Licences
Kahnawake Gaming Commission, UK Gambling Commission, Alcohol and Gaming Commission of Ontario
Affiliate Program
Languages
English, German, French, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, Finnish, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Casino Type
Instant Play, Live Casino, Mobile, Download

General Information About Captain Cooks Casino

Captain Cook's Casino is one of the great Microgaming Casinos. This exciting online casino, with a quaint seafaring theme, is part of the huge Casino Rewards Group. 

Like all casinos in the group, they are licensed in the jurisdiction of Kahnawake. Recent developments in US politics prevent them from offering games to American players.

StallCation

Complaints

Read the complaints other players have left for Captain Cooks Casino. Learn more about complaints.

Show all complaints
Captain Cooks Casino - They won't let me withdraw my own money!

I'm filing this complaint regarding a matter in which I'm being refused access to funds I directly deposited from my credit card. The details are such: On Friday November 2nd (Might have been Thursday November 1st) I deposited roughly $80 into my Captain Cook's account via my credit card. I played a little bit, lost about $20-$30 and then decided to withdraw the $50 I had left. I chose an E-Check withdrawal method and read the terms. It said payment would take up to 2 to 3 business days to process. so I waited, Tuesday November 6th and it still hadn't been deposited in my Bank account. I asked about it on their livechat and they told me that 2 to 3 business days was the time it took for the e-check method to be processed on that end and that it would still need to be sent and processed through the bank which could take another 2 to 3 business days. So I waited, Thursday November 8th the money was still not deposit it into my account! I asked about it on their chat and they told me that I had to wager all of my bonuses in order to withdraw my funds. However I don't have any bonuses on my account! All of the funds that were in my capitan cooks account was directly deposited from my credit card. That money is mine I didnt win it or attach it to any bonus. The only method of contacting them is through a live chat. I've repeatedly tried to solve the issue with them using the resource they provide but when I explain my circumstance they just copy and paste the same message saying I they wont release it until I've played all my bonuses. But I dont have any bonuses!! I don't know what to do, all I want is my money back and then I want to have nothing to do with them again. Some direction would be very helpful and greatly appreciated! Thank you for reading and I look forward to your reply. < personal details removed >

staus Resolved
$50

Complaint Statistics

Resolved 3
Avg. Amount $ 417
Avg. Complaint Duration 7 days
Avg. Response Time 14 hours

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Player rating
6.1/10 42 reviews

Top reviews from our players

Captain cooks is a member of the big family of casinos “Casino Rewards Group” which I think has over 30 casinos. This is a safe group of casinos which will always pay you if you have cash outs but I still have some remarks when it comes to casinos from this group.

For instance the amount of spam that they send to my Gmail inbox is really incredible, and I’m also not very happy with their withdrawal process. A few days ago I had a small problem that I can’t really blame on the casino but I will share it with you.
I sometimes play on Microgaming slot tournaments and I played here on a tournament that is called €10K Sure Win Tournament with a fund prize of 10 000 euros. The maximum number of players in this tournament is 15 000 and it consists of several rounds after which half of the best ranking players go to the next round and every round lasts 7 days. When I got to the last round because I used the Rebuy option a few times I had a good score and ended the round among the top 10 with a win of 250 euros. But right after the tournament was over it said the tournament was canceled.
I couldn’t believe my eyes. I contacted their live support immediately and asked how the tournament can be canceled after one month of playing. The operator said that sometimes Microgaming cancels the tournament if there are not enough players or if a technical error occurs but I could rest assure that all of my money would be returned to me.
He also said he would send an inquiry to Microgaming and that in the next 24 hours I would get an email with all the details why the tournament was cancelled. I didn’t get an email from them but tomorrow when I logged on to my account all the money won from the tournament was on my casino account.
I don’t know what happened but I got payed at the end,

About a year ago, I made a deposit of $220 at Captain Cooks Casino. I played at the European roulette and reached almost $300, on the first day. A few days later, I came back to the lobby to play again and lost $70. My balance went back to my initial deposit amount. Then, I wisely (or not!?) decided to leave the roulette room and moved to Thunderstruck. I always have been attracted by this slot machine, I am a fan!

I lost everything and quit the casino. After 3 or 4 weeks, I returned to the casino lobby and deposited $700. I played during a week and won a very substantial amount, I’ve been paid in full! Since then, I’m still a regular player at Captain Cooks Casino and I am very satisfied by the quality of all its services. Captain Cooks Casino is probably one of the greatest sites to play! For those who want to play with no risk to their personal funds, there is a free play bonus of $500. Whatever you win in your first 60 minutes is yours to keep (up to $150). Many gamblers succeeded with this bonus and withdrew interesting amounts. One day (four months ago), it took me about 2 weeks to make a withdrawal at Captain Cooks Casino. I was not worried about the situation because I have complete confidence in Captain Cooks. A few times after this small incident, I discovered that it was the payment processor fault!

The customer service at Captain Cooks Casino has all the qualities required for excellence. They are very fast and take real good care of customers. At Captain Cooks Casino you can cash in fast all the time with all the care of their customer service. Absolutely one of the most honest places!
What should I add… a nice place to gamble, fast payouts and reliable service. What else?!

Sucks! I cannot stand Casino rewards! AlI have done over there is lose! Last 5 Casino's reel riches, Vegas slot, Luxury slot, Casino share, Captains Cooks an 9 deposits have all been straight loss! Casino Lavida! Now there is a site! I been doing nothing but win over there, eveyrtime I deposit I wonder IF this is the one where I lose! And last Friday when I was having nothing but problems with casinovrewards! Casino Lavida Gave me free $50 Bonus just out of the blue for nothing!!

I registered at Captain Cooks because I get spam email that I can get 200% bonus in this casino if I join. I get such emails from casino rewards quite often, every day I think, so if you never play at Casino rewards casinos, I suggest you to use another email inbox, because you will get a lot of spam.

This is very bad for casinos, but I had good experience with this group, so I joined Captain Cooks without any doubts. I start with only 50$ deposit, because 200% bonus offer boost my money to 150$, and I can get a lot of fun with such amount, so no need deposit more. I prefer made many small deposits in different casino, than made one big deposit in one casino.
I start my trip in Captain Cooks casino with Hellboy slot, I watch movie, and I think I try all slots that movie I watch, I am sure you guys do such things too. With 0.9 bets I get supermode in around 80-100 spins( it activates absolutely random, so this is really fun to wait this supermode every spin). It does not pay me as I want, but at least it boost my money to 165$ and I happy leave this slot.

After it was Leagues of fortune slot, Monster slot I think, because if it will be hot, it can pay very big money from stacked wilds and free spins, which have nice x5 multiplier. I play this slot around two hours at 1-2$ bets, and finish my wagering with 200$.
One bad thing with Casino rewards group - pending period of 48 hours, so you should expect your money in 72 hours after requesting withdrawal.

That's all, now i will give some marks to Captain cooks casino:
Support: A
Games selection: B
Withdrawals: C
Promotions: A

Captain Cooks casino is yet another Microgaming casino which is part of the Casino Rewards Group. It's actually not one of the most popular casinos of the group, well not in my eyes anyway, but nevertheless it is still a pretty safe place to bet your money.

Since joining the Casino Rewards Group, many moons ago I was constantly being bombarded with Junk/Spam emails from them offering bonuses for their many partners. I recall one of the most popular emails I had was for this casino, although it took me a while to actually make my move here. I will warn you now, if you have yet to join a casino part of casino rewards, then this is definitely something you have to be prepared for, receiving spam emails. I probably receive at least 10 a day if not more, it doesn't both me so much because like I said they go straight to my junk email, but it can become annoying once in a while.

Anyway, Captain Cooks Casino offer you £500 no deposit free play, which for once I decided to take them up on, which I don't usually do. I didn't do very well on it at all and didn't proceed to the deposit when my time was up. It wasn't until a month or so later I decided to deposit, and I just done a straight deposit of £25, no bonus, no wagering. I played on their download, although they do have an instant flash version too. When you deposit and accept no bonus its either going to go one way or the other, you loose it all quick or you win and withdraw. Unfortunately for me it was the latter of the two lol, but its nothing what I didn't expect with Casino Rewards, I'm not the luckiest when it comes to these casinos. On saying that though, I'd have no reason not to return here again in the future. I just hit some sheer bad luck. When reviewing their live help, I have to say they are faultless, they are very helpful, knowledgable and trustworthy, when reviewing their slots, again they are faultless, supplying some of the finest Microgaming has to offer and when reviewing their terms and conditions, they are pretty much on the ball and are definitely about as fair as they come.

I think they definitely earn the right to be in Ask Gamblers top 50, whether or not they would make it to mine I don't know, but they by all means would never be in my worst casino list so for that reason I definitely give them a thumbs up for an all round good, safe casino.

Hello! It is the first time I heard of Captain Cooks Casino, but after a quick research on the “interwebs”, it seems like a good, reliable casino, so I thought I should give It a try.
On their website I only saw a no deposit bonus of 500 euros, which I also claimed. I made a deposit and waited for a few minutes, but I couldn’t see the bonus. So, I contacted the support team and asked about the bonus. I talked to a woman, who apologized an immediately gave me my bonus. I thanked her for her fast reply and went into the lobby to see the slots.
I saw first Riviera Richies, which I have played before a few times. It was a bit boring in the beginning, because I didn’t win anything more than 5 euros. One time, I got a really lucky spin where I won around 50 euros. I kept playing it, but I changed the slot to Hot Ink when I had around 350 euros. This one was really bad, because I never won anything more than 2 euros, which for the highest coin value is extremely few.
I thought it was time for a change and so I started playing Texas Holdem Poker. I have little experience with it, I know the rules and how it should be played. I had to understand first how the game works, but then I managed to win a few euros. It was quite boring for me, so I went back to my beloved slots. This time I tried Thunderstruck 2, which I really enjoyed. Even though it is a cool slos, it doesn’t pay very much. After the one hour limit, I had more than 100 euros. So, there was no chance for me to withdraw anything.
I liked this casino, but I would not recommend it and I will not deposit here in the near future.


A months ago I decide to try the highly rated Microgaming casino that was the Captain Cooks casino, they are in the top three on the casinos list. I checked their promotions, after I visited the site I knew they using casino rewards affiliate.
That affiliate group is the best and trustable all from the casinos and I many times won from them. I checked the free hour play promotions, they had a fully understandable and clear terms and conditions because everything was write down.

You get 500 euro for 60 minutes and you can get maximum 150 euro if you deposit minimum 50 euro. The wagering requirements is the same like the all other casino reward affiliate Microgaming casino, only 30 times of the bonus and the deposit. I started the play with my free 500 credits in a new windows explorer tab, first time I almost lost my credits because I was on high stakes but I clicked to the try again button until I can collect 150 euro from it. After I made a successful deposit from 50 euro I get my 150 € bonus money instantly. So I had 200 € with 30x wagering requirements. I needed to roll over 6000 euro before I can cash out.

Because the play through was high I played at high bets, I started to play with bars and striped at 2.5 euro per spin. After some valuable spins I went up to 371 euro, I was keep playing here and a half hour later I had 750 euro but my play trough was high too. I picked the agent Jane blond slot and started to play with 4.5 euro per spin. It was a fault, I lost my balance within a half hour even I get the free spins three times. After it I made some deposit and withdrawals with them, I can say it they are correct.
Thank you!

Inactive user

I stumbled across this casino which is powered by Microgaming. Microgaming is well known and is the absolute best software I have ever played on. When I discovered Captain Cooks casino I became thrilled for a few reasons, to see that this is one of many casinos that were in a casino group called Casino Rewards and because Microgaming softwares have led me to victory over many casinos. When I say "Victory" I really mean cash withdrawals!! I favored Microgaming casinos based on what they offer new players and with it Freeplay offers and sometimes higher than usual bonuses would come to mind. The offer Captain Cooks gave me is the freeplay offer. What Freeplay offers are bonuses that allow a new player to win an amount to begin playing real money with after winnings have been made and a deposit. In this offer at Captain Cooks it allowed me to collect $150, the maximum bonus. Now, I had to make a $50 deposit just to release the bonus to get a big $200 total. Not bad for a bonus. People, this is exactly 300% to put it in other words since $50 is mandatory.

The 20 bets and making winnings from the freeplay were entirely easy like opening bottled water only it takes more than one bottle, probably 50 bottles to open. It sounds like a chore but people it is still very easy! With $200 I played on Mega Moolah. This is a progressive 25 paylines slot that has it's benefits. For one thing the free spins would pay mediumly large to very high! I maxed bet the crap out of this slot many times to come across 3 Free spins for 45 free spins total on tripled wins and twice I got a random jackpot round. Yes ladies and gentlemen Mega Moolah has 4 different jackpots to win. They can be won randomly from a single spin. I happen to win my first small Mini Jackpot for a really low $15 and the next jackpot win graduated to $204 on a Minor. I was just extreme happy about the outcomes I've received just for betting max! The $200 gave me a lot of courage to throw down bets without fear and the wagering requirements needed to be pummeled. I figured I had to anyways. I went on other games too like Porky Payout, Mega Moolah Isis, Gypsy Queen, Cashapillar and Avalon. In short they were just completely generous with the payouts. I could not help but keep spinning the reels.

Finally I withdrew $541 from my Moneybookers acccount. I would have to assume that depositing with a E-wallet would benefit me with smaller wait times but withdrawal took 72 hours for me. The worst part of it all is I withdrew on a Friday so processing finished on Thursday and on that day I finally got my $$$. A 10 out of 10!

There few years ago I took up this first depositors free play at Captain Cooks casino.
They have many more casinos also belonging to their casino rewards group! After a few years of depositing member to the Microgaming I had won some cash the most was 6,000. on the game Thunderstruck2.

I later continued to play the thunderstruck2 putting every penny back in.
I actually kept depositing thinking one day it will payout a nice jackpot lol nope never did so I now stayed away from Microgaming software cause, I have never made enough to feel comfortable to withdraw. Also I feel the bet on soft software casinos are quite the same if not a bit better than Microgaming.

The Captain Cooks casino was a nice experience for me really enjoyed the games just never won enough to feel comfortable. As I said after all these years of depositing at online casinos I lost track to over 20,000 in about 5 years depositing.
To me a nice small jackpot would not mean much since all my time and effort of playing for 5 years went in. With using my own real cash makes me feel I should be aiming higher, wanting the bigger jackpots. lol one day i feel i will eventually get that.

So anyway with this Microgaming casino I was nothing but loyal depositing player for 3 years are so and I finally called quits with Casino rewards group closing my account at each and everyone of their casino. Well they do offer nice depositing matches on certain special occasions; example valentines day! The matches would increase a bit better. Then normal days I get usual offers of 25% matches these weren't to interesting to me anyway. Once in a while if I never deposited in a while I'd find them saying there was vip points added into my rewards points.
Well I don't play here anymore. I hope someone has good luck and fortune here with casino rewards group casinos.

Goodluck folks

Captain Cooks Casino is the one of many Casino rewards group. These casinos are all very consistent, and they allow you get as many rewards and bonuses on the way. One thing for sure, they are always very good at their withdrawal and deposits system.

Their acted really fast and you can get your money out in a couple of days. When I played this Captain Cooks Casino decided to try out what they had in terms of the slot games. There had your old 3 reel slot games if you like classics and plenty of 5 reel games as well, I love that old slots because i want to experienced what does the old slot had that the hightech video slot from now does not have :) I can't feel that many of the Microgaming slots are very much the same though, and are the same game with just a slightly different theme.

Another thing is they have almost 500 games in the selection you have, and most of them are slot games. In the end I played some of my the most featured game that is the lord of the rings slot game. This is a progressive slot game so you get access to the big jackpot. When you play you line up the characters. That video slot had a high paying symbols that they used character as the symbol but the character gollum is an especially good character to hit because he gives you more prizes.

There are many high paying symbols and combination but I think the one ring and the lord of the rings act as scatters so with scatters you get the chance for loads of free spins. Even with a small amount of credit you can end up having a long and fun game playing through. The other games include the table games which I think are very solid games as well with good graphics. I cannot blame the blackjack or the roulette tables here. The disadvantage of this casino is their bonuses and also for those who always use an instant thing for their lifetime the lack of an instant play option so you have to download despite what it says in the description.

I rated this casino 8/10 over all including their withdrawal method when i withdraw my money via my Neteller it takes 2 days when i received my money via my Neteller because that my first deposit and withdrawal that processed and they verified my given documents.

Captain Cooks Casino News

Read all news about Captain Cooks Casino, check for updates and stay tuned for exclusive bonuses.

Mega Moolah Kicks off 2017 by Landing a Massive €6M Win!
Big Win Mega Moolah Kicks off 2017 by Landing a Massive €6M Win!

2017 has only just begun and already Microgaming are making dreams come true! A player at one of Microgaming’s Casinos, Captain Cooks Casino to be precise has just won a staggering €6 million on the hugely popular Mega Moolah Slot. Visit Captain Cooks Casino today and be the next multi-millionaire. A January to Remember Mega Moolah is already known around the world for its massive progressive jackpots. It’s already been known to make lives change with money we can only dream about. Remember in October of 2015 when the game paid its largest ever sum from a mobile win? Well now the game has struck again! Monday the 16th January was anything but your ordinary Monday for this lucky player at the online casino. The player head straight to the mobile casino to try their luck on Mega Moolah as the jackpot stood at just over €6m. Never did the player think their next spin at just a $0.50c bet would land the bonus wheel let alone the biggest of jackpots. “A single spin on one of Microgaming’s most popular slot was the best move the player ever made” The player spun the bonus wheel and landed a massive instant win of €6,078,249.33. And as per all wins on Microgaming’s progressive jackpot network the player can look forward to his winnings in one lump sum. Now that is one way to start the year by anyone’s standards! Comments from the Team Emma Hall who is the Promotions Manager at Casino Rewards commented “Our lucky novice player ‘N.C.’ became an instant millionaire after taking up Captain Cooks Casino’s signup offer for all new customers, offering 100 chances to become a millionaire for just €5! What also makes this win incredible is that ‘N.C.’ has become the 7th member of the Casino Rewards Millionaire Club off a 50 cent bet.” David Reynolds, the Games Publisher at Microgaming also commented “What a great way to start 2017, winning a mind-blowing €6 million! Mega Moolah continues to make the headlines, delivering frequent life-changing pay-outs. Congratulations to Captain Cooks Casino and their player on this mega win.” Want the Next Jackpot? If you’re still hunting for your jackpot win the great news is the Mega Moolah jackpot has already climbed back up to over €3.5m and is still climbing. Sign up to Captain Cooks Casino and take their new player casino bonus and you too could win big. You’ll get $25 Bonus (100 Free Spins) when you make your first deposit of at least $5. In fact, there's a whole 5-deposit welcome pack, so head over to the casino right now! Good luck!

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