They won't let me withdraw my own money!

I'm filing this complaint regarding a matter in which I'm being refused access to funds I directly deposited from my credit card. The details are such: On Friday November 2nd (Might have been Thursday November 1st) I deposited roughly $80 into my Captain Cook's account via my credit card. I played a little bit, lost about $20-$30 and then decided to withdraw the $50 I had left. I chose an E-Check withdrawal method and read the terms. It said payment would take up to 2 to 3 business days to process. so I waited, Tuesday November 6th and it still hadn't been deposited in my Bank account. I asked about it on their livechat and they told me that 2 to 3 business days was the time it took for the e-check method to be processed on that end and that it would still need to be sent and processed through the bank which could take another 2 to 3 business days. So I waited, Thursday November 8th the money was still not deposit it into my account! I asked about it on their chat and they told me that I had to wager all of my bonuses in order to withdraw my funds. However I don't have any bonuses on my account! All of the funds that were in my capitan cooks account was directly deposited from my credit card. That money is mine I didnt win it or attach it to any bonus. The only method of contacting them is through a live chat. I've repeatedly tried to solve the issue with them using the resource they provide but when I explain my circumstance they just copy and paste the same message saying I they wont release it until I've played all my bonuses. But I dont have any bonuses!! I don't know what to do, all I want is my money back and then I want to have nothing to do with them again. Some direction would be very helpful and greatly appreciated! Thank you for reading and I look forward to your reply. < personal details removed >