CandyBet Casino

Withdrawal Delay No Updates from Candybet Since Request

€100

I would like to file a complaint regarding a delayed withdrawal from Candybet casino.

I submitted my withdrawal request on 28/05/2026 at 18:25:47, and since that time I have received no updates, no communication, and no status change regarding my request.

According to Candybet’s own Terms & Conditions (see attached screenshot), withdrawal processing times can take up to 24 hours. However, this timeframe has clearly been exceeded, and there has been no explanation provided for the delay.

This lack of transparency and communication is concerning. I expect:

A clear update on the status of my withdrawal
An explanation for the delay beyond the stated 24-hour processing time
Immediate processing of my withdrawal request

I kindly ask AskGamblers to assist in resolving this matter.

Withdrawal under process for almost 48 hours

€500

Hello,

I have made a withdrawal request of 750 EUR at Candy Bet. After almost 48 hours still I didn't get the funds. Support keeps replying its under process and that they have large volume of requests which we all know is just a generic reply casinos like to give. Attached the withdrawal and conversation with Candy about support. Please assist and lower their rating on Ask Gamblers.

Regards,

< first name removed >

Rejected

€750

Still not processed my withdrawal

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour,I verified my account and deposited 3 times, then requested a withdrawal, two days have passed but my request has not been processed yet.I talked to support and they give me different answers, they told me that processing can take up to 24 hours but 2 days have passed and my withdrawal request has still not been processed.

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour, but after talking to the agent they changed their mind and said 24 hours had passed and 24 hours later my payout still hasn't arrived.i make deposit of 450 euro cash out 900 hundred...So they are deliberately canceling my transaction even though it was stated that the payment would be made within an hour, even though they said it would be within 24 hours, that too has passed....

€605

No payout 900 euro

€900

CandyBet Casino Complaint Stats

Resolved 4 / 5

Avg. Amount $633

Avg. Complaint Duration 2 days

Avg. Response Time 19 hours

CandyBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 2 days, while the average duration across all operators is 8 days.

Review This Casino

Share your thoughts with other players

Player Rating

8.8/10 ● 49 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the fast withdrawal processing times and the reliable cashback system, which helps soften losses. The game selection is extensive, providing a variety of options that keep players engaged and entertained.

Many players are frustrated with the confusing bonus rules and high wagering requirements that make it difficult to benefit from promotions. Additionally, the withdrawal process can be slow, especially over weekends, leading to dissatisfaction with the overall service.

Top Reviews From Our Players

Lenaerts

8/10

Navigation is proper smooth on this site. Everything is where you would expect it to be, and I can find any game in seconds without faffing about with useless menus or hidden buttons.

There is no mobile version, which does my head in. Playing on my phone means zooming in and out constantly because everything is so tiny, which is just embarrassing.

Thank you for taking the time to leave your feedback. We're really pleased to hear that you enjoy the site's navigation and that finding your favorite games is quick and straightforward. Creating a smooth and intuitive experience is something we work hard on, so it's great to know that it has made a positive impression. We're sorry to hear that your mobile experience hasn't met your expectations. We understand how important it is to have a platform that works seamlessly across all devices, and we appreciate your honest comments. Feedback like yours is incredibly valuable, and we've shared it with our development team as we continue working on improvements to our mobile experience. Thank you again for your review. We truly appreciate your input and hope you'll notice continued improvements in the future. -The CandyBet Team

CandyBet Casino 2 months ago

hsjh7190

10/10

The cashback here is actually decent compared to other places I have played. I got nearly 50 euros back last Monday from a rough week, and it was real money too, not bonus credit. It actually helps soften the blow.

Unlike the cashback, their reload bonuses are a joke honestly. I have been entering for three months and have not won a single thing. I feel like it is just there to make you think you have got a chance when you really do not.

Thank you for your feedback! We're delighted to hear that you're enjoying our cashback program and that it has provided real value after a difficult week. It's great to know that receiving real cash rewards has helped make your overall experience more enjoyable. We're sorry to hear that our reload promotions did not meet your expectations. Please note that participation in promotional campaigns and any associated rewards are based on the specific terms and mechanics of each promotion. While we understand it can be disappointing not to receive the outcome you were hoping for, every eligible participant has an equal opportunity according to the promotion rules. We truly appreciate you sharing your experience and your thoughts. Your feedback will be passed on to the relevant team as we continue working to improve our promotions and overall player experience. Thank you again for taking the time to leave your review! 🍀 -The CandyBet Team

CandyBet Casino 2 months ago

Solheim

9/10

The platform processes withdrawals exceptionally fast, with funds hitting accounts in under four hours. This lightning-fast payout speed significantly beats the industry standard and builds strong trust with users.

The deposit system can be unreliable and stressful, with funds occasionally vanishing for hours before the customer support team manually locates and credits them to the account.

Thank you for your feedback! We're delighted to hear that your withdrawal was processed so quickly. It's great to know that you received your funds within just a few hours and that this helped build your confidence in our platform. Providing fast and reliable payouts is something we continuously strive for. We're sorry to hear about the delay you experienced with your deposit. While most deposits are credited instantly, occasional delays can occur due to banking networks or payment provider processing. We're pleased that our support team was able to locate the transaction and ensure it was credited to your account, although we understand how stressful the waiting period can be. Your feedback regarding the deposit experience has been noted and will be shared with the relevant team as we continue working to improve our payment services. Thank you again for taking the time to share your experience with us! -The CandyBet Team

CandyBet Casino 2 months ago

starsserviceispoor

4/10

Firstly, like all casinos that askgamblers recommends, Candybet is not a scam casino. I won a small amount, and they paid relatively quickly - within 24 hours.

However, Candy bet has what I think are the worst bonuses in the world. One good thing is that your money is never really locked up, because you never have any bonus money that you are allowed to play with.

For example, if you deposit $200, and 'get'100% bonus, you don't get anything at all until you gamble 40x the bonus... Or $8000. On slots with 95% roi, your expected loss is $400 and you won't get anything until you gamble $8000, so if you lose your $200 after gambling $3000, you have nothing but can deposit again, again get no bonus and again try to gamble the other 5000 to get your $200 bonus. You could easily spend $1000 trying to get your $200 bonus.

While no one expects slots to have a positive roi, at least it is industry standard to let players use the bonus to try and complete the playthrough requirements.

AI described the conditions as 'deceptive', and it is likely true that the majority if players think when you say 100% sign up bonus, they are getting that bonus at sign up.

So, if you don't care about bonuses, usually select 'no bonus' then candybet is a good place for you. Your money is never locked up, and if you do reach the playthrough that money is immediately credited to your account. Trying to unlock a bonus with a 40x playthrough without being able to use the bonus to do so is a trap that I am sure catches many players

Thank you for taking the time to share such detailed feedback. We're pleased to hear that your withdrawal was processed within 24 hours and that your overall payment experience met your expectations. We're sorry that our bonus model did not align with your preferences. Our promotions are intentionally designed around a real-money wagering model, and the mechanics, wagering requirements, and bonus structure are clearly explained in our Bonus Terms & Conditions before a player claims any offer. We understand that this differs from the bonus systems used by some other casinos, but it is a transparent model that allows players to make an informed decision before participating. We also appreciate your comments regarding the clarity of our promotions. We continuously review player feedback and are always looking for ways to make our promotional terms easier to understand while ensuring they accurately describe how each bonus works. We encourage all players to carefully review the applicable terms before claiming any promotion to ensure it matches their expectations. Thank you once again for sharing your perspective. We value all constructive feedback as it helps us continue improving our products and services. -The CandyBet Team

CandyBet Casino 2 months ago

Diazl

1/10

I left feeling completely dissatisfied with the overall service here, and I highly recommend avoiding this place. My experience significantly declined right after I requested a withdrawal; the processing times completely exceeded my expectations, and the support responses were slow and repetitive when I asked for help. On top of that, the promotional rules were not explained clearly at all, which left me feeling very confused about my eligibility. I honestly expected much greater transparency and faster assistance throughout the process.

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand that waiting for a withdrawal can be frustrating. While we always aim to process withdrawals as quickly as possible, processing times may occasionally be extended due to standard security, compliance, or payment-provider-related checks. Our team works to complete these reviews as efficiently as possible while ensuring the safety of all transactions. Regarding your interactions with our support team, our agents always provide the most accurate information available at the time. If a case requires investigation by another department, they will keep you informed with any updates available while the review is ongoing. We appreciate your comments and will continue working to improve both our communication and response times. We're also sorry to hear that you found the promotional terms unclear. We strive to make our bonus terms as transparent as possible and always encourage players to review the applicable terms and conditions before claiming a promotion. Your feedback regarding their clarity will be shared with the relevant team for consideration. Thank you for taking the time to share your experience. We value all feedback as it helps us continue improving our services. -The CandyBet Team

CandyBet Casino 2 months ago

Holmgren

10/10

The rising cashback percentage with loyalty is genius. Started at 5%, now I am at 12% after a few months. Seeing that number go up makes me wanna play more even when I am losing.

Live chat is super robotic sometimes, really. Asked a question about a bonus and got a copy-paste answer that didn't even address what I asked. Had to explain myself three times, like bro, just read, maybe????

Thank you for your feedback! We're delighted to hear that you're enjoying our loyalty cashback program and that you've seen your cashback percentage increase over time. It's great to know that this feature adds value to your experience and makes you feel rewarded for your loyalty. We're sorry to hear that your experience with live chat did not fully meet your expectations. Our support team always aims to provide accurate, helpful, and personalized assistance, and we're sorry if the responses you received felt too generic or did not address your question directly. We understand how frustrating it can be to repeat yourself when seeking assistance. Your feedback regarding the quality and personalization of our support has been noted and will be shared with the relevant team for review. We are continuously working to improve the overall support experience for our players. Thank you again for taking the time to share your experience with us! -The CandyBet Team

CandyBet Casino 3 months ago

Mlakar

8/10

The game library is so deep that I keep finding new favorites. I discovered a slot with a strange name last week and hit a 500x win, which I would have never even tried if the selection wasn't so massive.

The withdrawal approval takes too long over weekends. I requested a withdrawal on Friday night and it wasn't approved until Sunday afternoon. The platform is not being honest about its "up to 24 hours" timeline by failing to count weekends, and they continuously excuse the delay by talking nonstop about "routine checks."

Thank you for your feedback! We're delighted to hear that you're enjoying our extensive game library and discovering new favorites along the way. It's especially great to know that exploring different titles led to such an exciting win—we're always working to provide a diverse selection of games to suit every player's preferences. We're sorry to hear that your withdrawal approval time did not meet your expectations. While many withdrawals are processed well within the stated timeframe, processing times may occasionally be extended due to security, compliance, or payment-provider-related checks. In addition, weekends and public holidays may impact processing times depending on the payment method and the providers involved. We understand that clear communication is important, and we appreciate your comments regarding the withdrawal experience. Your feedback has been noted and will be shared with the relevant team for consideration as we continue working to improve our services. Thank you again for taking the time to share your experience with us! -The CandyBet Team

CandyBet Casino 3 months ago

Sebastiijan

9/10

Live support agent today was an absolute queen. I was raging about a lost deposit and she stayed calm, found the transaction, credited my account, and gave me 10 free spins for the stress. Unreal service, thanks to Stephanie!

The no deposit bonus spins are always on the worst slots. Got 35 free spins on some game I had never heard of, it paid like 5 euro and STILL needed real money rollover.. Feels like they pick the lowest RTP games on purpose and attach worst strings there.

Thank you for your feedback! We're delighted to hear that Stephanie was able to turn a stressful situation into a positive experience. Providing calm, professional, and efficient support is exactly what we strive for, and we're pleased she was able to locate your deposit, resolve the issue, and assist you so promptly. We'll be sure to pass along your kind words to her. We're sorry to hear that the no-deposit bonus did not meet your expectations. The games included in free spin promotions are selected as part of the specific promotion and are clearly communicated in the offer details. All bonus winnings are also subject to the applicable wagering requirements, which are outlined in the bonus terms and conditions before the promotion is claimed. We appreciate your feedback regarding both the game selection and the bonus structure. Your comments will be shared with the relevant team for consideration as we continue working to improve our promotional offerings and overall player experience. Thank you again for taking the time to share your experience with us! -The CandyBet Team

CandyBet Casino 3 months ago

vinjkm

8/10

Crypto withdrawals are stupid fast. Used Litecoin and had my money in 20 minutes. No fees, no bank holding it, just pure speed. Never going back to fiat withdrawals honestly..(just note, the deposits must be made via crypto too in this case)

The reload bonuses feel like a trap sometimes. Took a 150% reload, deposited, got the bonus and the additional freespins, then the “wagering with real money”, this got me.. another way to make people spend their own money.

Thank you for your feedback! We're delighted to hear that you had such a positive experience with cryptocurrency withdrawals and appreciated their speed. Crypto transactions are often processed more quickly than traditional banking methods. As a reminder, cryptocurrency withdrawals are generally available when deposits have also been made using cryptocurrency, in line with our payment policy. We're sorry to hear that the reload bonus did not meet your expectations. All bonus promotions are subject to specific wagering requirements, which are clearly outlined in the applicable bonus terms and conditions before the offer is claimed. We always encourage players to review these terms carefully so they understand how the promotion works before participating. We appreciate your honest feedback regarding the bonus conditions, and your comments will be shared with the relevant team as we continue working to improve the clarity of our promotions and the overall player experience. -The CandyBet Team

CandyBet Casino 3 months ago

EmilAndresen