Complaint #12 CandyBet Casino

8000 DKK no withdrawal options available for my account

By Fnj11

3 days ago

I am filing this complaint against Candybet regarding a serious issue with withdrawing my legitimate winnings.

I currently have DKK 8,000 in my account balance, which I have won and am trying to withdraw. However, Candybet has not provided me with a single available withdrawal method.

What makes this situation particularly concerning is that I had absolutely no problems depositing money using both Apple Pay and my debit/credit card. Deposits were accepted without any issues, but now that I want to withdraw my winnings, neither payment method is available.

The only withdrawal options displayed are cryptocurrency methods. However, when I contacted customer support, I was informed that I cannot withdraw using cryptocurrency because I originally deposited using a bank card.

When I asked how I am supposed to withdraw my money, the only answer I received was that I should wait until a suitable withdrawal method becomes available.

I find this completely unacceptable and deeply concerning.

How can a casino accept deposits without any problems but provide no functioning withdrawal method when a player wants to receive their winnings?

I should not be expected to wait indefinitely for Candybet to make a withdrawal method available. This is not something I can control as a customer.

I am attaching screenshots of my conversations with Candybet’s customer support representatives, along with screenshots showing my account balance, to document the situation and support my complaint.

I am asking AskGamblers to investigate this matter and assist me in obtaining a clear resolution.

I expect Candybet to:

* Provide a clear and immediate solution that allows me to withdraw my DKK 8,000.
* Explain why deposits via Apple Pay and bank card are accepted while no corresponding withdrawal method is available.
* Stop giving vague instructions to simply wait for a withdrawal method to become available.
* Ensure that my winnings remain safe and that I am not subjected to unnecessary delays.

I am not asking for anything unreasonable. I simply want to withdraw the money I have legitimately won.

I hope AskGamblers can help resolve this matter fairly and ensure that Candybet takes responsibility for providing its customers with a functioning withdrawal process.

Thank you for your assistance.

Disputed Casino CandyBet Casino

Reason Delayed payment

Amount kr8000

Discussion

58 hours left for CandyBet Casino to respond.

Fnj11

1 day ago

Dear all,

Thank you for your response.

As of now, my withdrawal has still not been approved. According to candybet’s terms and conditions, the withdrawal should be processed within 24 hours.

I will keep you updated if they fail to meet this deadline.

Best regards,

CandyBet Casino

• Representative

2 days ago

Dear Player,

First and foremost, please accept our sincere apologies for the inconvenience, frustration, and uncertainty caused by the temporary unavailability of withdrawal methods.

We understand your concerns, particularly given that you were able to deposit without any difficulties but were subsequently unable to find a suitable withdrawal option. We fully appreciate how frustrating this experience must have been, and we are sorry that you were left waiting without a clear solution.

The issue was caused by a technical problem on our payment provider's side, which temporarily affected the availability of certain withdrawal methods. We would like to assure you that this was not an intentional restriction, and our team has been working to resolve the matter.

We are pleased to confirm that the technical issue has now been fixed. Furthermore, we can see that you have successfully submitted your withdrawal request.

Please rest assured that your request is now in progress and will be reviewed and approved as soon as possible.

We sincerely regret the inconvenience this situation has caused and appreciate your patience while we worked to restore the withdrawal functionality. Providing our players with a reliable payment experience is important to us, and we are sorry that we fell short of your expectations on this occasion.

Thank you for giving us the opportunity to resolve this matter.

- The CandyBet Team

CandyBet Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $631

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

CandyBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Complaint Status

58h left

kr8,000

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CandyBet Casino Complaints

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Withrawall takes too long

More than two weeks ago, I requested a withdrawal on CandyBet Casino. Following their requirements, I submitted all requested account verification documents and waited for approval. The casino advertises that they process withdrawals within 24 hours, which sounded very promising, but the reality has been entirely different.
A couple of days after submitting my initial request, I contacted customer support to ask about the status. I only received generic, automated template responses stating that I should wait because an "ongoing check" is taking place. Support provided no concrete timeline, date, or clear explanation of what is being verified.
Since then, the process has been completely derailed:
1. First Withdrawal: Simply disappeared from the system/pending status after a week without any payout or clear explanation.
2. Second Request: Accidentally canceled by me while checking the account status.
3. Third Request: I submitted a new withdrawal request last Thursday and am still waiting without any update.
I have fulfilled all verification requirements from my side, yet I am being kept in the dark with repetitive generic answers. I would be extremely grateful if the AskGamblers team could assist me in resolving this issue and helping me receive my funds. Withdrawal amount 600€

Resolved

€600

Delayed withdrawal for 4 days

I want to submit a formal complaint about a withdrawal which is taking 4 days !!
The amount is small (100€) and i don't understand why they are delaying the process.

Each withdrawal is taking 3-5 days and not a few hours mentioned in the ads. In my opinon the casino rating is much above that it should be !

Please help me to recover this momey

Resolved

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Withdrawal Delay No Updates from Candybet Since Request

I would like to file a complaint regarding a delayed withdrawal from Candybet casino.

I submitted my withdrawal request on 28/05/2026 at 18:25:47, and since that time I have received no updates, no communication, and no status change regarding my request.

According to Candybet’s own Terms & Conditions (see attached screenshot), withdrawal processing times can take up to 24 hours. However, this timeframe has clearly been exceeded, and there has been no explanation provided for the delay.

This lack of transparency and communication is concerning. I expect:

A clear update on the status of my withdrawal
An explanation for the delay beyond the stated 24-hour processing time
Immediate processing of my withdrawal request

I kindly ask AskGamblers to assist in resolving this matter.

Resolved

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Withdrawal under process for almost 48 hours

Hello,

I have made a withdrawal request of 750 EUR at Candy Bet. After almost 48 hours still I didn't get the funds. Support keeps replying its under process and that they have large volume of requests which we all know is just a generic reply casinos like to give. Attached the withdrawal and conversation with Candy about support. Please assist and lower their rating on Ask Gamblers.

Regards,

< first name removed >

Rejected

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Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour,I verified my account and deposited 3 times, then requested a withdrawal, two days have passed but my request has not been processed yet.I talked to support and they give me different answers, they told me that processing can take up to 24 hours but 2 days have passed and my withdrawal request has still not been processed.

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Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour, but after talking to the agent they changed their mind and said 24 hours had passed and 24 hours later my payout still hasn't arrived.i make deposit of 450 euro cash out 900 hundred...So they are deliberately canceling my transaction even though it was stated that the payment would be made within an hour, even though they said it would be within 24 hours, that too has passed....

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