Complaint #9 CandyBet Casino

Withdrawal Delay No Updates from Candybet Since Request

By blinker666

4 months ago

I would like to file a complaint regarding a delayed withdrawal from Candybet casino.

I submitted my withdrawal request on 28/05/2026 at 18:25:47, and since that time I have received no updates, no communication, and no status change regarding my request.

According to Candybet’s own Terms & Conditions (see attached screenshot), withdrawal processing times can take up to 24 hours. However, this timeframe has clearly been exceeded, and there has been no explanation provided for the delay.

This lack of transparency and communication is concerning. I expect:

A clear update on the status of my withdrawal
An explanation for the delay beyond the stated 24-hour processing time
Immediate processing of my withdrawal request

I kindly ask AskGamblers to assist in resolving this matter.

Disputed Casino CandyBet Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 months ago

Dear @blinker666,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

CandyBet Casino

• Representative

4 months ago

Dear Player and AskGamblers Team,

Thank you for your message.

First of all, we would like to sincerely apologize for the delay and the uncertainty the player experienced while waiting for the withdrawal to be processed. We completely understand how frustrating it can be when a withdrawal takes longer than expected, especially when clear updates are being sought.

We are pleased to confirm that the withdrawal request has since been fully approved and processed, and the funds have been successfully received by the player.

While we are glad that the payment ultimately reached the player, we genuinely regret that the overall experience led to disappointment. We understand that trust and communication are extremely important during the withdrawal process, and we are sorry that we did not meet the player's expectations on this occasion.

We would also like to note that following the successful completion of the withdrawal, the player chose to close their account. While we fully respect that decision, we are truly sorry to see the player leave under these circumstances.

Once again, we apologize for the inconvenience caused and thank the player for their patience throughout the process.

-The CandyBet Team

CandyBet Casino Complaint Stats

Resolved 4 / 5

Avg. Amount $633

Avg. Complaint Duration 2 days

Avg. Response Time 19 hours

CandyBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 2 days, while the average duration across all operators is 8 days.

CandyBet Casino Complaints

See all complaints for this casino

Withrawall takes too long

More than two weeks ago, I requested a withdrawal on CandyBet Casino. Following their requirements, I submitted all requested account verification documents and waited for approval. The casino advertises that they process withdrawals within 24 hours, which sounded very promising, but the reality has been entirely different.
A couple of days after submitting my initial request, I contacted customer support to ask about the status. I only received generic, automated template responses stating that I should wait because an "ongoing check" is taking place. Support provided no concrete timeline, date, or clear explanation of what is being verified.
Since then, the process has been completely derailed:
1. First Withdrawal: Simply disappeared from the system/pending status after a week without any payout or clear explanation.
2. Second Request: Accidentally canceled by me while checking the account status.
3. Third Request: I submitted a new withdrawal request last Thursday and am still waiting without any update.
I have fulfilled all verification requirements from my side, yet I am being kept in the dark with repetitive generic answers. I would be extremely grateful if the AskGamblers team could assist me in resolving this issue and helping me receive my funds. Withdrawal amount 600€

Unresolved

€600

Delayed withdrawal for 4 days

I want to submit a formal complaint about a withdrawal which is taking 4 days !!
The amount is small (100€) and i don't understand why they are delaying the process.

Each withdrawal is taking 3-5 days and not a few hours mentioned in the ads. In my opinon the casino rating is much above that it should be !

Please help me to recover this momey

Resolved

€100

Withdrawal under process for almost 48 hours

Hello,

I have made a withdrawal request of 750 EUR at Candy Bet. After almost 48 hours still I didn't get the funds. Support keeps replying its under process and that they have large volume of requests which we all know is just a generic reply casinos like to give. Attached the withdrawal and conversation with Candy about support. Please assist and lower their rating on Ask Gamblers.

Regards,

< first name removed >

Rejected

€750

Still not processed my withdrawal

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour,I verified my account and deposited 3 times, then requested a withdrawal, two days have passed but my request has not been processed yet.I talked to support and they give me different answers, they told me that processing can take up to 24 hours but 2 days have passed and my withdrawal request has still not been processed.

Resolved

€605

No payout 900 euro

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour, but after talking to the agent they changed their mind and said 24 hours had passed and 24 hours later my payout still hasn't arrived.i make deposit of 450 euro cash out 900 hundred...So they are deliberately canceling my transaction even though it was stated that the payment would be made within an hour, even though they said it would be within 24 hours, that too has passed....

Resolved

€900