Withrawall takes too long

More than two weeks ago, I requested a withdrawal on CandyBet Casino. Following their requirements, I submitted all requested account verification documents and waited for approval. The casino advertises that they process withdrawals within 24 hours, which sounded very promising, but the reality has been entirely different.
A couple of days after submitting my initial request, I contacted customer support to ask about the status. I only received generic, automated template responses stating that I should wait because an "ongoing check" is taking place. Support provided no concrete timeline, date, or clear explanation of what is being verified.
Since then, the process has been completely derailed:
1. First Withdrawal: Simply disappeared from the system/pending status after a week without any payout or clear explanation.
2. Second Request: Accidentally canceled by me while checking the account status.
3. Third Request: I submitted a new withdrawal request last Thursday and am still waiting without any update.
I have fulfilled all verification requirements from my side, yet I am being kept in the dark with repetitive generic answers. I would be extremely grateful if the AskGamblers team could assist me in resolving this issue and helping me receive my funds. Withdrawal amount 600€