Complaint #11 CandyBet Casino

Withrawall takes too long

By Dominykasgrigaitis

3 weeks ago

More than two weeks ago, I requested a withdrawal on CandyBet Casino. Following their requirements, I submitted all requested account verification documents and waited for approval. The casino advertises that they process withdrawals within 24 hours, which sounded very promising, but the reality has been entirely different.
A couple of days after submitting my initial request, I contacted customer support to ask about the status. I only received generic, automated template responses stating that I should wait because an "ongoing check" is taking place. Support provided no concrete timeline, date, or clear explanation of what is being verified.
Since then, the process has been completely derailed:
1. First Withdrawal: Simply disappeared from the system/pending status after a week without any payout or clear explanation.
2. Second Request: Accidentally canceled by me while checking the account status.
3. Third Request: I submitted a new withdrawal request last Thursday and am still waiting without any update.
I have fulfilled all verification requirements from my side, yet I am being kept in the dark with repetitive generic answers. I would be extremely grateful if the AskGamblers team could assist me in resolving this issue and helping me receive my funds. Withdrawal amount 600€

Disputed Casino CandyBet Casino

Reason Delayed payment

Amount €600

Discussion

83 hours left for CandyBet Casino to respond.

Dominykasgrigaitis

12 hours ago

The only thing i am asking is to give me the time when refund will be made and also transaction number of refund because i need to check it. Non of that is done by you so i am still waiting

CandyBet Casino

• Representative

12 hours ago

Hello,

We understand your frustration regarding the time taken to complete the refund and acknowledge that you have been waiting for the outstanding amount longer than expected.

As previously confirmed, the initial €150 refund has been processed, and the remaining €300 is still in progress. We are following up with the relevant team regarding the status of the outstanding amount. At this stage, we cannot provide a confirmed completion date, but we will update you as soon as further information becomes available.

We would also like to clarify that we have never made fun of you or your situation. We take your concerns seriously and are continuing to follow up on the refund to bring this matter to a resolution.

We understand that you wish to receive the remaining funds and close your complaint. We will keep you informed of any developments regarding the outstanding €300.

-The CandyBet Team

Dominykasgrigaitis

4 days ago

Hello,

Thanks for reply.

Its already 2 weeks pased when you started refund process. When it will be done. Please give me time frame.
How long you will keep playing and making fun of your clients. That is not normal in my opinion.

CandyBet Casino

• Representative

4 days ago

Hello,

Thank you for the update.

We can confirm that the €150 refund has already been processed, while the remaining €300 refund is still in progress.

We will keep you informed as soon as we receive a further update regarding the processing of the outstanding amount.

-The CandyBet Team

CandyBet Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $622

Avg. Complaint Duration 2 days

Avg. Response Time 19 hours

Complaint Status

83h left

€600

Having trouble with CandyBet Casino? Submit complaint

Follow this complaint Learn more

CandyBet Casino Complaints

See all complaints for this casino

Delayed withdrawal for 4 days

I want to submit a formal complaint about a withdrawal which is taking 4 days !!
The amount is small (100€) and i don't understand why they are delaying the process.

Each withdrawal is taking 3-5 days and not a few hours mentioned in the ads. In my opinon the casino rating is much above that it should be !

Please help me to recover this momey

Resolved

€100

Withdrawal Delay No Updates from Candybet Since Request

I would like to file a complaint regarding a delayed withdrawal from Candybet casino.

I submitted my withdrawal request on 28/05/2026 at 18:25:47, and since that time I have received no updates, no communication, and no status change regarding my request.

According to Candybet’s own Terms & Conditions (see attached screenshot), withdrawal processing times can take up to 24 hours. However, this timeframe has clearly been exceeded, and there has been no explanation provided for the delay.

This lack of transparency and communication is concerning. I expect:

A clear update on the status of my withdrawal
An explanation for the delay beyond the stated 24-hour processing time
Immediate processing of my withdrawal request

I kindly ask AskGamblers to assist in resolving this matter.

Resolved

€500

Withdrawal under process for almost 48 hours

Hello,

I have made a withdrawal request of 750 EUR at Candy Bet. After almost 48 hours still I didn't get the funds. Support keeps replying its under process and that they have large volume of requests which we all know is just a generic reply casinos like to give. Attached the withdrawal and conversation with Candy about support. Please assist and lower their rating on Ask Gamblers.

Regards,

< first name removed >

Rejected

€750

Still not processed my withdrawal

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour,I verified my account and deposited 3 times, then requested a withdrawal, two days have passed but my request has not been processed yet.I talked to support and they give me different answers, they told me that processing can take up to 24 hours but 2 days have passed and my withdrawal request has still not been processed.

Resolved

€605

No payout 900 euro

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour, but after talking to the agent they changed their mind and said 24 hours had passed and 24 hours later my payout still hasn't arrived.i make deposit of 450 euro cash out 900 hundred...So they are deliberately canceling my transaction even though it was stated that the payment would be made within an hour, even though they said it would be within 24 hours, that too has passed....

Resolved

€900