Complaint #10 CandyBet Casino

Delayed withdrawal for 4 days

By Daniel0657

1 week ago

I want to submit a formal complaint about a withdrawal which is taking 4 days !!
The amount is small (100€) and i don't understand why they are delaying the process.

Each withdrawal is taking 3-5 days and not a few hours mentioned in the ads. In my opinon the casino rating is much above that it should be !

Please help me to recover this momey

Disputed Casino CandyBet Casino

Reason Delayed payment

Amount €100

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

CandyBet Casino

• Representative

1 week ago

Hello!

We are genuinely sorry that your experience ended this way.

You are absolutely right that, regardless of the outcome, you should have received a proper apology for the delay and clearer communication throughout the withdrawal process. We understand that receiving your funds after a longer-than-expected wait was frustrating, and we regret that our communication did not meet the standard you expected from us.

We have noted your feedback regarding the withdrawal process and the overall experience. While we are disappointed to hear that you decided to close your account, we respect your decision and your right to share your experience.

We sincerely appreciate the time you spent with us and apologize once again for the frustration caused by the delay.

Daniel0657

1 week ago

I received this money with a huge delay and without any "sorry". I closed my account immediately on this website because its overrated and its one of the worse casinos that I played

CandyBet Casino

• Representative

1 week ago

Dear Player,

We sincerely apologize for the delay and understand your frustration regarding the processing time of your withdrawal.

We have reviewed your case and can confirm that your €100 withdrawal has been approved. The withdrawal is now being processed for completion, and no further action is required from your side at this stage.

We understand your concerns regarding the processing time and appreciate you bringing this matter to our attention. We are sorry that your experience did not meet your expectations.

As this matter has now been addressed and the withdrawal approved, we kindly ask you to allow the payment to complete.

Thank you for your patience and understanding.

-The CandyBet Team

CandyBet Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $622

Avg. Complaint Duration 2 days

Avg. Response Time 19 hours

CandyBet Casino Complaints

See all complaints for this casino

Withdrawal Delay No Updates from Candybet Since Request

I would like to file a complaint regarding a delayed withdrawal from Candybet casino.

I submitted my withdrawal request on 28/05/2026 at 18:25:47, and since that time I have received no updates, no communication, and no status change regarding my request.

According to Candybet’s own Terms & Conditions (see attached screenshot), withdrawal processing times can take up to 24 hours. However, this timeframe has clearly been exceeded, and there has been no explanation provided for the delay.

This lack of transparency and communication is concerning. I expect:

A clear update on the status of my withdrawal
An explanation for the delay beyond the stated 24-hour processing time
Immediate processing of my withdrawal request

I kindly ask AskGamblers to assist in resolving this matter.

Resolved

€500

Withdrawal under process for almost 48 hours

Hello,

I have made a withdrawal request of 750 EUR at Candy Bet. After almost 48 hours still I didn't get the funds. Support keeps replying its under process and that they have large volume of requests which we all know is just a generic reply casinos like to give. Attached the withdrawal and conversation with Candy about support. Please assist and lower their rating on Ask Gamblers.

Regards,

< first name removed >

Rejected

€750

Still not processed my withdrawal

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour,I verified my account and deposited 3 times, then requested a withdrawal, two days have passed but my request has not been processed yet.I talked to support and they give me different answers, they told me that processing can take up to 24 hours but 2 days have passed and my withdrawal request has still not been processed.

Resolved

€605

No payout 900 euro

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour, but after talking to the agent they changed their mind and said 24 hours had passed and 24 hours later my payout still hasn't arrived.i make deposit of 450 euro cash out 900 hundred...So they are deliberately canceling my transaction even though it was stated that the payment would be made within an hour, even though they said it would be within 24 hours, that too has passed....

Resolved

€900