Delayed withdrawal for 4 days

I am filing this complaint against Candybet regarding a serious issue with withdrawing my legitimate winnings.

I currently have DKK 8,000 in my account balance, which I have won and am trying to withdraw. However, Candybet has not provided me with a single available withdrawal method.

What makes this situation particularly concerning is that I had absolutely no problems depositing money using both Apple Pay and my debit/credit card. Deposits were accepted without any issues, but now that I want to withdraw my winnings, neither payment method is available.

The only withdrawal options displayed are cryptocurrency methods. However, when I contacted customer support, I was informed that I cannot withdraw using cryptocurrency because I originally deposited using a bank card.

When I asked how I am supposed to withdraw my money, the only answer I received was that I should wait until a suitable withdrawal method becomes available.

I find this completely unacceptable and deeply concerning.

How can a casino accept deposits without any problems but provide no functioning withdrawal method when a player wants to receive their winnings?

I should not be expected to wait indefinitely for Candybet to make a withdrawal method available. This is not something I can control as a customer.

I am attaching screenshots of my conversations with Candybet’s customer support representatives, along with screenshots showing my account balance, to document the situation and support my complaint.

I am asking AskGamblers to investigate this matter and assist me in obtaining a clear resolution.

I expect Candybet to:

* Provide a clear and immediate solution that allows me to withdraw my DKK 8,000.
* Explain why deposits via Apple Pay and bank card are accepted while no corresponding withdrawal method is available.
* Stop giving vague instructions to simply wait for a withdrawal method to become available.
* Ensure that my winnings remain safe and that I am not subjected to unnecessary delays.

I am not asking for anything unreasonable. I simply want to withdraw the money I have legitimately won.

I hope AskGamblers can help resolve this matter fairly and ensure that Candybet takes responsibility for providing its customers with a functioning withdrawal process.

Thank you for your assistance.

More than two weeks ago, I requested a withdrawal on CandyBet Casino. Following their requirements, I submitted all requested account verification documents and waited for approval. The casino advertises that they process withdrawals within 24 hours, which sounded very promising, but the reality has been entirely different.
A couple of days after submitting my initial request, I contacted customer support to ask about the status. I only received generic, automated template responses stating that I should wait because an "ongoing check" is taking place. Support provided no concrete timeline, date, or clear explanation of what is being verified.
Since then, the process has been completely derailed:
1. First Withdrawal: Simply disappeared from the system/pending status after a week without any payout or clear explanation.
2. Second Request: Accidentally canceled by me while checking the account status.
3. Third Request: I submitted a new withdrawal request last Thursday and am still waiting without any update.
I have fulfilled all verification requirements from my side, yet I am being kept in the dark with repetitive generic answers. I would be extremely grateful if the AskGamblers team could assist me in resolving this issue and helping me receive my funds. Withdrawal amount 600€

I would like to file a complaint regarding a delayed withdrawal from Candybet casino.

I submitted my withdrawal request on 28/05/2026 at 18:25:47, and since that time I have received no updates, no communication, and no status change regarding my request.

According to Candybet’s own Terms & Conditions (see attached screenshot), withdrawal processing times can take up to 24 hours. However, this timeframe has clearly been exceeded, and there has been no explanation provided for the delay.

This lack of transparency and communication is concerning. I expect:

A clear update on the status of my withdrawal
An explanation for the delay beyond the stated 24-hour processing time
Immediate processing of my withdrawal request

I kindly ask AskGamblers to assist in resolving this matter.

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour,I verified my account and deposited 3 times, then requested a withdrawal, two days have passed but my request has not been processed yet.I talked to support and they give me different answers, they told me that processing can take up to 24 hours but 2 days have passed and my withdrawal request has still not been processed.

Before I started playing with them, I asked how long it would take to get paid, they said a maximum of an hour, but after talking to the agent they changed their mind and said 24 hours had passed and 24 hours later my payout still hasn't arrived.i make deposit of 450 euro cash out 900 hundred...So they are deliberately canceling my transaction even though it was stated that the payment would be made within an hour, even though they said it would be within 24 hours, that too has passed....