Still not processed my withdrawal

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

thank you ask gamblers, i received the disputed payment after 60 hours. after all this i can't trust this casino and i want to close my account

Dear @Dragan89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello.
We would like to clarify this case and address the points raised.

The timeframes mentioned by support (such as “up to one hour” or “within 24 hours”) refer to typical processing times, not guaranteed limits. In certain cases, withdrawals may take longer due to mandatory internal security and anti-fraud reviews, which are standard practice for licensed operators.

In this instance, the account was temporarily flagged for an internal review based on transaction and gameplay patterns that required additional verification. For security and regulatory reasons, we are unable to disclose the specific internal parameters used in such reviews. This process is designed to protect both the player and the operator and does not indicate any misconduct.

Due to the disproportion between wagering activity and the requested withdrawal amount, the transaction was routed to our anti-fraud department for further checks, which extended the processing time beyond the usual window.

The review has now been successfully completed, the account was found to be fully compliant, and the withdrawal has been approved and processed.

We understand that extended processing times can be frustrating; however, these procedures are necessary to ensure secure, compliant, and fair payment processing. During ongoing reviews, our support team provides information based on the latest available updates, which may vary as the case progresses.

- The CandyBet Team