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Buzzluck Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 22 reviews
7.2/10
22 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints
What we like
  • Part of the acclaimed Club World group
  • Large selection of NuWorks slots
  • Protected with SSL encryption
  • Certified fair by iTech Labs
What we don’t like
  • Toll free phone number only available from the US
  • Only available in the English Language
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Buzzluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.buzzluck.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play, Mobile, Crypto Casino

Buzzluck is an online casino that is now owned by the Club World group. Before being released by the group in October 2011, Buzzluck was dormant. They use the RTG platform for delivering games to their players. The casino currently holds a license in the jurisdiction of Curacao.

Restricted Countries

Due to strict regulations, Buzzluck Casino is unable to provide gaming services to players in Costa Rica, Israel, France, Netherlands Antilles, Russian Federation, Romania, Hungary, Australia and United Kingdom (Inclusive of Northern Ireland, Channel Islands, and Isle of Man).

Security and Fairness

Buzzluck follows a very strict protocol when it comes to player safety. To safeguard your data, they use SSL encryption through VeriSign, which makes it impossible for strangers to see your personal or financial information as it goes to their server. Once at the Buzzluck server, your sensitive data is only viewed by a select few employees in charge of player accounts. Their privacy policy ensures that everything you send them for the purposes of registration, verification, and banking will not be sold to other companies.

To ensure that everyone gets genuine fairness when playing their games, Buzzluck has gotten their games audited by the mathematicians at iTech Labs. This report is software-wide, meaning that every casino powered by NuWorks is perfectly fair (including Buzzluck). Although Buzzluck does not publish this report to the public, it has been verified by independent sources.

StallCation

Complaints

Read the complaints other players have left for Buzzluck Casino. Learn more about complaints.

Show all complaints
Buzzluck Casino - Misinformation from Live Chat Support leads to $9 fee charged twice!
Dear AskGamblers DMT I have been a patron of Club World Group of Casinos for over a year already and have deposited many times at each of their 7 brands. Last Thu March 5, 2016, I deposited a total of $US110 at Buzzluck Casino and played with my own money, i.e. without bonuses but lost the lot. I asked their Support for cash back bonus and was given $US55 non-cashable with 10X Wagering requirement and 10X max cash out. I was lucky this time to reach the 10X WR of the bonus, i.e. $US550 so I contacted Live Support to ask if I could play on in order to increase my balance to include bonus amount of $US55 plus the $US9 wd fee via VISA, a total of $US64 - to be deducted before cashing out - on top of the $US550 max cash out which was already achieved that would bring the total balance to $US614. That way I could wd the net total of max cash out, i.e. $US550. I first chatted to Helen then to Greg - he is a Supervisor mind you - and was told by both it was OK to play on to a balance of $US614 that would give me a net amount of $US550 withdrawal after the deductions. I am forwarding the transcript of the chats to you at [email protected]. Legal point in all this is, I was taking a risk to continue play aiming for a balance of $US614! I could have lost the lot in my account balance! Still I was advised by their Live Support Agent, Helen and their Supervisor, Greg, that I could play on to cover those deductions before cashing out! As it happened, I reached after several hiccups the full intended amount of $US614 but to my extreme chagrin I found out last Monday that the $US9 wd fee had been deducted twice leaving a clear cash out amount of $541 to go back to my VISA CC! I requested that the $US9 was returned to my balance at Buzzluck but all I got from Support agents and Kate the Supervisor of morning shift last Tue was, "We apologize about misinformation but we cannot refund the wd fee to your Account Balance as it is normally deducted from the max cash out, NOT from final balance achieved"..... Another issue is that I am still waiting to be paid one full week after requesting withdrawal although Buzzluck Casino advertize 24 hrs cash outs!!!!!!!!!!!!
staus Resolved
$9
Buzzluck Casino - Failures with processing my withdrawal

I had hoped I could avoid filing another complaint, but it seems it is a required function when trying to withdraw. Although Buzzluck denies I signed up through casinodeal.com they are indeed falsifying information. Can they prove I signed up more than 6 months ago? Upgrading a hard drive should not constitute losing the casino deal stamp. I had never heard of their casino until I saw it on this website. Nevertheless my withdrawal request has taken longer than I want. They received my documents on November 19th. Approved them on the 21st, and still have not approved the withdrawal. I contacted them via chat and was told to sign up through OKPAY to get my money faster, but OKPAY is worse! I sent the very same documents that I sent to the casino with more detail, and they still haven’t authorized my documents! What I got was more delays and stress. Anyway, I went on chat again this morning (November 28th) to ask for a check to be mailed only to be told that their check system is not working. What is this about? I decided to go through them because they had more options than some named casinos on this site, so why is it that when you go to use the listed withdrawal options do they mysteriously no longer available? Guys please handle this for me. This complaining is becoming so tedious and aggravating.

November 6th- I contacted Buzzluck again via chat regarding my withdrawal, and even after changing my method again to PAYMYCARD, the funds still sit. Now I am being told that "the cashier" will be emailed (again) tomorrow for processing. Do I need to go over the timelines again? Business Day 12 gone

November 11th- I have been very patient with the handling of this complaint. I now feel that I have to go out to other blogs about the continuous failures to process my withdrawal. November 19th was my initial request, and here it is December 11th and all I get is we will contact the cashier to make it urgent…allow 2 business days. THIS IS A TRAVESTY!

What is going on? I will just say BUZZLUCK has no money to pay on their withdrawals and call it a day.

staus Resolved
0

Complaint Statistics

Resolved 4
Avg. Amount $ 212
Avg. Complaint Duration 94 days
Avg. Response Time 2 days

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Player rating
7.2/10 22 reviews

Top reviews from our players

Unfortunately, I have never saw that Buzzluck give any no deposit bonus, this casino is a part of Club World Casinos, and all group give no deposits, but Buzzluck no :O I don't know why :)

Anyway, made minimal deposit there 20$ with my Moneybookers account, and received 100% bonus on deposit. So my balance became is 40$. It's not big money, but better that only 20$. I started with Enchanted garden (this is favorite slot of my girlfriend, by the way, I don't know why :P). So I just played with 1$ per spin, and hit free spins. Free spins there cant be re-triggered, but when you see 3 pictures, they give you some free spins. I like this, and in free spins i won about 40$. After it I just went to try my luck on Alladin, and play there about 2- 3 hours, and finally lost. But I had 232 comp points in cashier, and I redeem comp points to 2$ :D So sick :( With 2$ I had a chance to hit something in roulette, and I obvious tried to do this. I went there and bet 2$ on red, and red came, then I bet 4$ on red, and won again, there 8$ on red, 16$ on red, 32$ on red, and after 64$ on black.

And, yeah I got black, 128$ from 2$ only, wtf? I was happy, really, very happy. I made cash out, and already had verified account , so on the next day I received my money. Just a little thing that I love to say, I receivedemail from their cashier Tom, and he wrote me 'very nice play'. Wow, thats awesome!

The way I found Buzzluck was the same way I found Club World, I researched it, and it had good reviews. A lot of casinos had good reviews but that's not what drew me into depositing at Buzzluck. Up until that point I had only played the typical RTG software.

Buzzluck is one of the few Hybrid Models they offer. By hybrid I mean combining RTG and NuWorks software. Normally I wouldn't deposit at a casino before trying it out with a free chip first, I made an exception for Buzzluck because it had an array of games I had never played before. This was the second casino that I had more than a silly 20$ deposit at. I had a whole detailed paragraph of every hand I won but like I said I hit something that made me go to a different page and I lost it all, so I will give you a little more of a general idea.

I deposited $100 and used their first deposit 100% match bonus with a 25xD+B play through, with video poker counting as .5 for every $1 played.Long story short after a good vid. poker session I was up about $150, and after some very nice slot bonus rounds I was up as high as 800+.I proceeded to play 5-10$ per spin slots to finish the play through req. When I reached the play through I had about $500 I was able to withdraw. I'm not very smart at times, especially after staring at a screen for over 7 hours. I kept playing and playing till I lost it all. I used to do this all the time with poker, deposit $100, then play for 10 hours straight, smoke 2 packs of cigarss, and when I'm falling asleep in the middle of hands I still keep playing and lose it all.It's funny because I'm 24 and have been to a real casino about 12 times. I have been up a couple hundred a few times, and 4 out of the 5 times, I stopped playing, even while the people I was with would keep playing (I guess seeing the money in hand makes a bigger impact lol.) Anyways back to my review, I'm going to review this casino on a few key points, 1. Experience (this will include playing there, and the customer service) 2. Software (one for slots, and another one on video poker) 3. Banking (Deposit/withdrawal options)4. Bonuses (Match offers/Free Chips/other)

1. EXPERIENCE RATING: 9.4/10

REASON

I enjoyed the change in software when I started playing there. As you know, my first experience was good, winning, and winning quite a bit. They also have the same customer service as Club World, and if you read my review on that casino you would know how highly I thought of it. I felt even though I didn't end up keeping any of the money, that was my own fault, and I feel I got my money’s worth.

2. SOFTWARE RATING 8.1/10

REASON
If I was just a slot player, I would’ve most likely given the software a ranking a 9+. The slots had cool themes, a good amount of slots with bonus rounds, that seemed to pay well and fairly easy to trigger, and they had progressives, one of which is over a million. The reason I gave it a ranking in the low 8’s is because the variety, I mean lack thereof, of Video Poker. They only had 3 types: Jacks or Better, Deuces Wild, and Joker Poker. They do give you the option of playing 1, 3, 10, 52, and 100 hands at a time, but most bingo sites offer more variety of video poker games than Buzzluck does, and I took 1 point off for this. The reason I took off another .3-.4 points, is because the website claims to have tournaments, but I can’t find any, and I’m pretty sure there isn’t any. If I’m wrong about that, someone please correct me.So if you’re solely a slots player I would definitely recommend you try Buzzluck out, but if you like video poker this is not the place to go.

3. BANKING RATING 9.9/10

REASON
The deposit options are identical to Club World, so I will plagiarize myself on this part. As a player from the USA, most sites restrict any form of deposit except Visa, and it usually has to be a prepaid Visa at that. Club World accepts Visa, Mastercard, and American express. That is only the basic credit card options, they also offer EZ Voucher, MyPaylinQ, Click to Pay, and Wire Transfers. It also gives you the option of depositing over the phone, and if you’re having trouble there is a 24/7 customer support option to help you deposit. For those who don't live in the US have the additional options of Neteller, Skrill, Visa Electron, and Eco Card. That is a wide variety of options for a US player, and especially a lot for those around the world. The Deposit options are almost identical so I will Plagiarize most of my other review again ;) lol. When it comes to withdrawals they offer (US only) ACH at a 5% fee, A check for US residents with a 25$ dollar fee, when the amount is less than $750, they offer Eco Card withdraws (I assume not for US players) and I don't see any fee for that option, Instadebit, Moneybookers, MyPaylinq, and Neteller, all appear to have no fee associated with those methods. They offer a Wire Transfer for non US players, minimum of a 300$ withdrawal. I saved my favorite for last, this is an option I don't remember seeing even before 2006 when I played online poker, for a $9 fee they have an option Pay My Card, which allows you to have the money sent into the credit card you used to deposit with ( unfortunately not on prepaid cards, they have to be actual credit cards). The other option they offer which club world doesn’t offer as a withdrawal option is On Demand Funds, I’m not quite sure what this option is, I assume it’s some sort of E-wallet, But the minimum withdrawal is $1, which is about as convenient as it gets. Most of the other options offer you the ability to withdrawal amounts as low as $20, which I have said before is great, it prevents you from having $50-75 balance and trying to get over $100, and end up losing it all. They certainly have a great range of options when it comes to depositing, and withdrawing money, which is why I gave it a 9.9.

4. Bonuses Match & Freebies Rating9/10

REASON
They offer an initial 100% match bonus, but after that they have match bonuses that suit just about every type of player out there. They have bonuses for low depositors, and high rollers, they even have a 75% bonus if you deposit over $50 that allows you to select your favorite games and let them be used towards your play through. That Is one of the most unique options I’ve seen when it comes to match offers. When it comes to free chips, I got the free one on Christmas Eve, Christmas, and New Year’s, and one in the mail. I may have missed more; about 6 months ago (before I made an email specifically for casinos) I had a Hotmail account that got shut down because they thought someone had hacked it or something like that? So I didn’t receive emails from them for a while, if it wasn’t for forums like AskGamblers I may have never even heard about the ones around the holidays. You can download Buzzluck and get a 100% match offer through this link: http://www.askgamblers.com/forum/showthread.php?p=3780#post3780

OVERALL RATING 9.1/10

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