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Buzzluck Casino - Maximum Payout

Complaint Info
Disputed casino Buzzluck Casino
Reason Software glitch
Hobbs59 United States Message
Posted on May 16, 2014

I was playing Eye of Ra.

I won over 300 free games with prizes at X9.

I won 2000.00 and the feature stopped, saying the max payout amount was reached.

First, this is very disturbing. I won the games and I wish I could collect on what the game would have paid out.

You guys have never told me I reached my maximum deposit limit.

Second, Lucky Red's max payout is 4000.00, why is yours so small in comparison?

I play your casinos because I have never been dealt with in a negative fashion, I feel taken advantage of right now.

I still had over 200 free games remaining and would have easily reached the 4000.00 mark.

You have jackpots that exceed the 2000.00, if I were to win one of those would I only get 2000 regardless of the amount of the bonus?

Sorry, but this really ticks me off.


Posted on August 12, 2013

Hi, thank you for bringing this to our attention and we're really sorry for any inconvenience that this may have caused.

What you have expeienced here is the max win amount from the feature play which in this instance is linebet x 50,000. Looking at your play, it seems that you were playing for $0.04 when the feature was triggered. This would then mean your max win from this feature would be $2,000. When this is reached the feature ends.

I will raise this internally to ensure that the information is more clearly presented to our players and I hope that this will not put you off playing at our casino. This is not designed to take advantage of players and it should be more obvious, usually these terms are built into the game help but it seems not to be the case this time. We will make every effort to make sure this is clearer for you and other players and again apologise for this oversight.

I just want to confirm that It isn't anything to do with your maximum deposit limit.

$4,000 is the max cashout per week, however this can be increased for larger wins when discussed and agreed with the casino manager.

The jackpot amounts are different to the feature game that you won on. These are not subject to line bet max cashouts so you can win more than the $2,000.

Should you require to speak further on this, please contact our CS team who are available 24/7.

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