Failures with processing my withdrawal

Dear AskGamblers DMT I have been a patron of Club World Group of Casinos for over a year already and have deposited many times at each of their 7 brands. Last Thu March 5, 2016, I deposited a total of $US110 at Buzzluck Casino and played with my own money, i.e. without bonuses but lost the lot. I asked their Support for cash back bonus and was given $US55 non-cashable with 10X Wagering requirement and 10X max cash out. I was lucky this time to reach the 10X WR of the bonus, i.e. $US550 so I contacted Live Support to ask if I could play on in order to increase my balance to include bonus amount of $US55 plus the $US9 wd fee via VISA, a total of $US64 - to be deducted before cashing out - on top of the $US550 max cash out which was already achieved that would bring the total balance to $US614. That way I could wd the net total of max cash out, i.e. $US550. I first chatted to Helen then to Greg - he is a Supervisor mind you - and was told by both it was OK to play on to a balance of $US614 that would give me a net amount of $US550 withdrawal after the deductions. I am forwarding the transcript of the chats to you at [email protected]. Legal point in all this is, I was taking a risk to continue play aiming for a balance of $US614! I could have lost the lot in my account balance! Still I was advised by their Live Support Agent, Helen and their Supervisor, Greg, that I could play on to cover those deductions before cashing out! As it happened, I reached after several hiccups the full intended amount of $US614 but to my extreme chagrin I found out last Monday that the $US9 wd fee had been deducted twice leaving a clear cash out amount of $541 to go back to my VISA CC! I requested that the $US9 was returned to my balance at Buzzluck but all I got from Support agents and Kate the Supervisor of morning shift last Tue was, "We apologize about misinformation but we cannot refund the wd fee to your Account Balance as it is normally deducted from the max cash out, NOT from final balance achieved"..... Another issue is that I am still waiting to be paid one full week after requesting withdrawal although Buzzluck Casino advertize 24 hrs cash outs!!!!!!!!!!!!

I made some deposits at this casino on the 8th of this month. First one I made went through...the second said declined...which I found out was actually pending on my cc account. I asked live to chat why this happened and they said it should go back into my account after pending a few days. however they collected that money today and are telling me that they are going to have to talk to me on Monday when the cashier its back or something stupid like that. I find it very convenient that they could collect that transaction today however today happens to be the day the cashier is an end all weekend but they can collect today but not resolve this problem for me and I'm very upset about this. Now I'm getting the runaround from them by making me type a whole novel before only to receive vauge answers and they still failed to resolve this. I'm blown away because I trusted theses (club world) sites before this and have made thousands in deposits in the past couple years.