Ag Awards

Buzzluck Casino - Deposit not credited!

Complaint Info
Disputed casino Buzzluck Casino
Reason Amount not credited
Posted on July 12, 2014

I made some deposits at this casino on the 8th of this month. First one I made went through...the second said declined...which I found out was actually pending on my cc account. I asked live to chat why this happened and they said it should go back into my account after pending a few days. however they collected that money today and are telling me that they are going to have to talk to me on Monday when the cashier its back or something stupid like that. I find it very convenient that they could collect that transaction today however today happens to be the day the cashier is an end all weekend but they can collect today but not resolve this problem for me and I'm very upset about this. Now I'm getting the runaround from them by making me type a whole novel before only to receive vauge answers and they still failed to resolve this. I'm blown away because I trusted theses (club world) sites before this and have made thousands in deposits in the past couple years.

Posted on July 14, 2014

Hi Bri.Roberts.77

First of all I apologize that this happened, especially over the weekend when our banking team do not work.

I can confirm that there were 2 successful deposits made on the 8th, both for $21. These have been played and lost in the casino. You can check this in your account history. In addition to this there was a third attempt to deposit which was declined.

We do understand that sometimes processing errors do occur and our cashier department have requested a copy of a statement (cashi­[email protected]­clu­bwo­rld­cas­ino­ if you have one. If not then please mail in the billing descriptors to the same email and we will investigate fully.

Best Regards

Posted on July 16, 2014

Dear @bri.roberts.77,
Is this issue resolved? Can we close this complaint?

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