Complaint #4 Buzzluck Casino

I won but didn't get paid

By midge05

12 years ago

Hi I won 1050.00 on Feb 5th 2014 and was approved on Feb 7th. I waited the 5 days but no winnings in my bank.. On the 12th they said there was a small delay and I would have my money on 14th. On the 14th still no money, when I talked to buzzluck they then said I would have my money on the 17th. Today the 17th still no money, now they are saying sometime next week. I did send them 2 e-mail but they never replied and when I call them i just get a busy signal. So I can only talk with them on chat and each person just keeps telling me another day and then another day!!

Disputed Casino Buzzluck Casino

Reason Delayed payment

Amount $1050

Discussion

Buzzluck Casino

• Representative

12 years ago

Hi Midge05,

Great to hear that the transaction has landed,

should you have any further questions feel free to contact our 24/7 live support team.

Congratulations again,

Stephen.

midge05

12 years ago

Thank you Buzzluck, I was paid today. Very happy for your message and thank you for the free chip.

Buzzluck Casino

• Representative

12 years ago

Hi Midge05,

First of all I apologize for the delay you have encountered with this withdrawal.

Unfortunately there was an issue with the batch which we didn't find out about, until a few days ago. As far as we know there has been a delay with the processing banks, and as soon as we receive an update I will let you know here. I don't want to be drawn in on an ETA however the update should be within the next day or so.

We pride ourselves on fast withdrawals, however, sometimes we do encounter delays with banks and third party processors. For this we can only apologize and work our hardest to resolve the issue as soon as possible.

Our phone lines have been quite busy over the past few days however we do have an automated queue service for when our operators are busy with other calls. You should never get a busy signal, I will look in to that.

I know this will not make up for the delay but we have added a good will bonus chip to your account for you to play with whilst I try to get more information for you. Standard terms and conditions apply, 10x playthrough and 10x max cash out.

Any questions you can feel free to contact me.

Regards

Stephen

Buzzluck Casino Complaint Stats

Resolved 4 / 5

Avg. Amount $212

Avg. Complaint Duration 94 days

Avg. Response Time 2 days

Buzzluck Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 94 days, while the average duration across all operators is 8 days.

Buzzluck Casino Complaints

See all complaints for this casino

Misinformation from Live Chat Support leads to $9 fee charged twice!

Dear AskGamblers DMT I have been a patron of Club World Group of Casinos for over a year already and have deposited many times at each of their 7 brands. Last Thu March 5, 2016, I deposited a total of $US110 at Buzzluck Casino and played with my own money, i.e. without bonuses but lost the lot. I asked their Support for cash back bonus and was given $US55 non-cashable with 10X Wagering requirement and 10X max cash out. I was lucky this time to reach the 10X WR of the bonus, i.e. $US550 so I contacted Live Support to ask if I could play on in order to increase my balance to include bonus amount of $US55 plus the $US9 wd fee via VISA, a total of $US64 - to be deducted before cashing out - on top of the $US550 max cash out which was already achieved that would bring the total balance to $US614. That way I could wd the net total of max cash out, i.e. $US550. I first chatted to Helen then to Greg - he is a Supervisor mind you - and was told by both it was OK to play on to a balance of $US614 that would give me a net amount of $US550 withdrawal after the deductions. I am forwarding the transcript of the chats to you at [email protected]. Legal point in all this is, I was taking a risk to continue play aiming for a balance of $US614! I could have lost the lot in my account balance! Still I was advised by their Live Support Agent, Helen and their Supervisor, Greg, that I could play on to cover those deductions before cashing out! As it happened, I reached after several hiccups the full intended amount of $US614 but to my extreme chagrin I found out last Monday that the $US9 wd fee had been deducted twice leaving a clear cash out amount of $541 to go back to my VISA CC! I requested that the $US9 was returned to my balance at Buzzluck but all I got from Support agents and Kate the Supervisor of morning shift last Tue was, "We apologize about misinformation but we cannot refund the wd fee to your Account Balance as it is normally deducted from the max cash out, NOT from final balance achieved"..... Another issue is that I am still waiting to be paid one full week after requesting withdrawal although Buzzluck Casino advertize 24 hrs cash outs!!!!!!!!!!!!

Resolved

Deposit not credited!

I made some deposits at this casino on the 8th of this month. First one I made went through...the second said declined...which I found out was actually pending on my cc account. I asked live to chat why this happened and they said it should go back into my account after pending a few days. however they collected that money today and are telling me that they are going to have to talk to me on Monday when the cashier its back or something stupid like that. I find it very convenient that they could collect that transaction today however today happens to be the day the cashier is an end all weekend but they can collect today but not resolve this problem for me and I'm very upset about this. Now I'm getting the runaround from them by making me type a whole novel before only to receive vauge answers and they still failed to resolve this. I'm blown away because I trusted theses (club world) sites before this and have made thousands in deposits in the past couple years.

Resolved

Maximum Payout

I was playing Eye of Ra.

I won over 300 free games with prizes at X9.

I won 2000.00 and the feature stopped, saying the max payout amount was reached.

First, this is very disturbing. I won the games and I wish I could collect on what the game would have paid out.

You guys have never told me I reached my maximum deposit limit.

Second, Lucky Red's max payout is 4000.00, why is yours so small in comparison?

I play your casinos because I have never been dealt with in a negative fashion, I feel taken advantage of right now.

I still had over 200 free games remaining and would have easily reached the 4000.00 mark.

You have jackpots that exceed the 2000.00, if I were to win one of those would I only get 2000 regardless of the amount of the bonus?

Sorry, but this really ticks me off.

Steve

Unresolved

Failures with processing my withdrawal

I had hoped I could avoid filing another complaint, but it seems it is a required function when trying to withdraw. Although Buzzluck denies I signed up through casinodeal.com they are indeed falsifying information. Can they prove I signed up more than 6 months ago? Upgrading a hard drive should not constitute losing the casino deal stamp. I had never heard of their casino until I saw it on this website. Nevertheless my withdrawal request has taken longer than I want. They received my documents on November 19th. Approved them on the 21st, and still have not approved the withdrawal. I contacted them via chat and was told to sign up through OKPAY to get my money faster, but OKPAY is worse! I sent the very same documents that I sent to the casino with more detail, and they still haven’t authorized my documents! What I got was more delays and stress. Anyway, I went on chat again this morning (November 28th) to ask for a check to be mailed only to be told that their check system is not working. What is this about? I decided to go through them because they had more options than some named casinos on this site, so why is it that when you go to use the listed withdrawal options do they mysteriously no longer available? Guys please handle this for me. This complaining is becoming so tedious and aggravating.

November 6th- I contacted Buzzluck again via chat regarding my withdrawal, and even after changing my method again to PAYMYCARD, the funds still sit. Now I am being told that "the cashier" will be emailed (again) tomorrow for processing. Do I need to go over the timelines again? Business Day 12 gone

November 11th- I have been very patient with the handling of this complaint. I now feel that I have to go out to other blogs about the continuous failures to process my withdrawal. November 19th was my initial request, and here it is December 11th and all I get is we will contact the cashier to make it urgent…allow 2 business days. THIS IS A TRAVESTY!

What is going on? I will just say BUZZLUCK has no money to pay on their withdrawals and call it a day.

Resolved