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Bruno Casino has been terminated due to being unresponsive. Consider these instead:

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Bruno Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 5 reviews
9.2/10
5 reviews
Complaint Response 1 complaints
0 hours avg. 1 complaints
What we like
  • Home to multiple providers
  • 24/7 live chat
  • Mobile friendly site
  • SSL encryption
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bruno Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://brunocasino.com/
Established
2021
Licences
Kahnawake Gaming Commission
Company
Affiliate Program
Languages
English, French, Czech, Greek, Finnish, Polish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

Bruno Casino is an online casino that offers a portfolio of games, including video slots, table games and live dealer rooms. The casino is also home to a variety of software providers, including big brands such as Pragmatic PlayRed Tiger Gaming, Playtech, Quickspin, Thunderkick and more. 

If players scroll to the bottom of the site, they can select their preferred language, and there is plenty to choose from. The casino can also be taken on the go as it supports the latest smartphones and tablets. 

The casino is fully licensed and regulated by the Kahnawake Gaming Commission. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions due to the licensing laws. We will provide a list of restricted countries under ‘more casino details’. 

Players are also advised that using a VPN to bypass any blocks in place by gaming providers is strictly prohibited and is a breach of the casinos' terms and conditions. 

Mobile Gaming

Bruno Casino is available on the go, so players can try their favourite games on their latest smartphones and tablets. Players can log in or register using a mobile browser, and there are no additional apps needed. 

Security and Fairness

There are no issues with security as the casino uses SSL encryption to keep its customers safe. At the bottom of their site, they display a Security Seal for added peace of mind. 

The same applies to fairness. The casino uses a random number generator to determine the game's results, so they produce random results. 

StallCation

Complaints

Read the complaints other players have left for Bruno Casino. Learn more about complaints.

Show all complaints
Bruno Casino - No withdrawal options

Hello ASKGAMBLER team!


I made a deposit of 1000 CAD on Bruno Casino via Bitcoin like I have many times before with Bruno Casino and won an amount of $3,704.00 on the 26th of August 2024


Strangely this time, when I tried to withdraw, I see that they removed the bitcoin withdrawal option which I have also used before. Live chat and e-mail support both told me to use any of the other options.


Of the 4 options, only 2 work for a Canadian citizen.

1) E-transfer

2) Bank Transfer


I tried both methods and both methods were cancelled due to and I quote


"your cashout request has been declined.


Reason: "We cannot process the cashout to your crypto wallet. Note that we do not offer any conversion or exchange services, including fiat-crypto exchanges. Please request a new withdrawal via alternative payment methods."


So after going back and forth with them by e-mail explaining I have no options I then received a following e-mail saying and I quote


"Hello, Gaetano!

We are contacting you regarding your issue.

We apologize for any inconvenience that may have been caused. We would like to inform you that the withdrawals have been canceled due to a technical error. You may proceed to withdraw your winnings using a cryptocurrency payment method.

If you have any problems or further questions, please don't hesitate to contact our customer support team. We are here to help you.

Best regards,

Tina

Casino Support Team"


I then logged in to see if bitcoin was back as a withdrawal option but it was not.


I have no other options at the moment and support is not helping me so I hope the team here can!


Please feel free to reply with any additional information!


Thank you!

staus Resolved
$3704

Complaint Statistics

Resolved 1
Avg. Amount $ 2,727
Avg. Complaint Duration 0 hours
Avg. Response Time 0 hours

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Player rating
9.2/10 5 reviews

Top reviews from our players

Good casino. Honest payouts without any issues. No problem with deposits or support. A brand that can be trusted. Game selection caters to most players.

Good day! Thank you so much for your kind words, dear. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future! Best regards, BrunoCasino Team.

user avatar

A great casino with fast payouts and a wide variety of games. I really liked the design of the website and the work of the support service. I had a problem regarding registration and they helped me solve it very quickly.

Hello! Dear, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything. Best regards, BrunoCasino Team.

user avatar

Good casino. Honest payouts without any issues. No problem with deposits or support. A brand that can be trusted. Game selection caters to most players.

A little issue with email support. Kinda referring to the terms a little too much. Although desktop gaming doesn’t lag, some providers seem a little slow.

Good day! Jonhy, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything. Best regards, BrunoCasino Team.

user avatar

After having a great experience at Nine casino I was constantly looking at AskGamblers site to add up its sister suite Bruno casino and as soon as it was added to AskGamblers I signed up on the casino.
Bruno casino is owned and managed by the Dux group and operates with a gambling license issued by Kahnawake Gaming Commission. The signup process takes under 30 seconds and after filling up your details in profile section you are good to go. The casino offers its players more than 10 currencies to play with plus more than 3 deposit options for every currency including a few crypto methods as well. Some of the currencies at the casino are EUR, CAD, ZAR, NOK and CHF. Keep in mind that the casino only has crypto methods for deposit and withdrawals but you cannot play in crypto currencies.

The casino has more than 6000 slots which are given by 76 slot providers that include big names like BTG, Play’nGo, red tiger, Netent, pragmatic play, Nolimit city, Thunderkick, Elk, Playtech and Microgaming. You can enjoy these slots with a raw deposit or by trying out their welcome package where you can claim bonus funds of $300. The casino gives you a 100% up to $100 match bonus for first and third deposit and a 50% up to $100 for second. The bonus funds need to be wagered 30 times the total of bonus and deposit in 7 days without breaching the maximum bet of 5. The maximum bet while being on bonus money is €5. The casino has a long list of restricted slot from bonus play plus the casino also restricts all jackpot slots. The casino has a daily-spin wheel where every day if you login you get a chance to spin the wheel and you can get prizes like free cash or points. These points can help you buy bigger wheels where you can get bigger prizes. Points can also be claimed by fulfilling various levels like wagering, deposit, withdrawing and competing in other missions. The casino also runs daily, weekend and monthly tournaments where you can win cash with 1x or 0 wagers.

So far I have made just two deposits at the casino where I claimed a deposit bonus for first and tried out another without a bonus. The games run smooth and I had some good wins. I was not able to make a cash out on both occasions. The casino has a great support staff who is always there to answer your queries. Account verification takes under 12 hours and I believe the casino process withdrawals just under 6 hours like its sister sites.

Off late all my deposits from Skrill and Neteller are being declined and I don't understand why. The reason why I play at casinos like Bruno is because they are made my Softswiss and these casinos allow you to play in multiple currencies. Unfortunately Bruno casino doesn't gives me the choice to play in USD currency.

Hello, dear! Thanks for sharing your feedback. We appreciate your kind comments. We’re glad you feel satisfied with our customer service and game quality overall, but we are sorry to hear that you’re having some minor difficulties with the deposits. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] We’ll work with you to resolve any issues as quickly as possible. Your satisfaction is important to us, dear, and we will do our best to improve our current product. Best regards, BrunoCasino Team.

user avatar

I first signed up at Bruno Casino months ago when I was looking for a new online casino. I stumbled across the newly opened online casino named Bruno Casino and I was impressed by the games and the bonuses it was offering, so I decided to give it a try. After signing up, my first goal was to upload all the required docs for verification. It did not take long enough for my docs to be fully approved and only then I proceeded to deposit and play. Took the awesome welcome bonus package and I can surely tell you that I had a great time playing there. Many bonuses, a wide variety of slots directory, and an awesome time are all I am looking for and Bruno Casino has all of those. I even became a very loyal player and I was quite a member here. Regarding the withdrawal time frames, when it comes to e-wallets you can expect the money from 15 minutes to 2 hours max, which is extremely good, especially if you are a regular player who likes fast transactions and most importantly a friendly gaming environment.

Everything was perfect here at Bruno Casino until something happened. The casino stopped accepting skrill or Neteller without any warning. This action had as a result lost a very loyal player. I was unhappy about it and I asked the kind of live chat support why was this action taken. I was told that the payment method was temporarily down due to some technical issues and I was ensured that the method would be available. This conversation took place a month ago and the payment method is still down for me. This had as a result not being able to deposit and play and eventually Bruno Casino has become a long-distance memory.

Hello, dear. Thanks for sharing your feedback. We appreciate your kind comments. We would like to extend to our sincere apologies regarding the recent issues with your payment method. We would greatly appreciate the opportunity to discuss this further with you. If you will be willing to talk further please reach us via [email protected] would like to resolve your issue. Thanks in a advance! Best regards, BrunoCasino Team.

user avatar

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