No withdrawal options

Hello ASKGAMBLER team!

I made a deposit of 1000 CAD on Bruno Casino via Bitcoin like I have many times before with Bruno Casino and won an amount of $3,704.00 on the 26th of August 2024

Strangely this time, when I tried to withdraw, I see that they removed the bitcoin withdrawal option which I have also used before. Live chat and e-mail support both told me to use any of the other options.

Of the 4 options, only 2 work for a Canadian citizen.

1) E-transfer

2) Bank Transfer

I tried both methods and both methods were cancelled due to and I quote

"your cashout request has been declined.

Reason: "We cannot process the cashout to your crypto wallet. Note that we do not offer any conversion or exchange services, including fiat-crypto exchanges. Please request a new withdrawal via alternative payment methods."

So after going back and forth with them by e-mail explaining I have no options I then received a following e-mail saying and I quote

"Hello, Gaetano!

We are contacting you regarding your issue.

We apologize for any inconvenience that may have been caused. We would like to inform you that the withdrawals have been canceled due to a technical error. You may proceed to withdraw your winnings using a cryptocurrency payment method.

If you have any problems or further questions, please don't hesitate to contact our customer support team. We are here to help you.

Best regards,

Tina

Casino Support Team"

I then logged in to see if bitcoin was back as a withdrawal option but it was not.

I have no other options at the moment and support is not helping me so I hope the team here can!

Please feel free to reply with any additional information!

Thank you!