Boomerang-bet Casino

Once again, this Betting house is delaying the payments on purpose.

They have in their Terms and Conditions that they pay in 96 hours; those 96 hours already passed, and they don't pay, don't answer my e-mails, and they just ignore.

It's a bad house to play in; be careful. I have a withdrawal from 19/11, and they still haven't paid

Hello everyone,

I'm a father of three children who've been addicted to sports betting and casinos for over 15 years. Gambling has ruined my life, and I'm trying to get out of it.

After seeing that the Boomerang-bet site is highly rated on social media and websites, I decided to register on March 24, 2025, still with this damn idea of ​​recovering my colossal losses.

On March 29, just a few days after losing over €1,000, I decided to call it a day and clearly told the site via chat and email that I wanted my account permanently closed due to gambling addiction. The site immediately closed my account. However, being weak-minded and a compulsive gambler, I requested that Boomerang reopen the site and wondered if I was really responsible. However, the general conditions stipulate that the reopening of an account for someone addicted to sports betting and casinos cannot be allowed. They reopened my account anyway, and from March 30th to April 5th, I lost another 945 euros!!

They know perfectly well that I'm a compulsive gambler and a big loser who can't control himself.

On April 7th, 2025, I asked the casino why they reopened my account. They told me it was because I asked them, but they should never have let me get close to the hell of gambling again!!

Today, I'm requesting reimbursement for the losses between April 30th and 9th, i.e., 945 euros, an amount I would never have lost if they had kept my account permanently closed.

Boomerang-bet0101.com is a respectable, reliable site, and I'm sure they will demonstrate professionalism, responsibility, and humanity when dealing with a man who is sick of gambling.

Thank you all.

So I did withdrawal at 9.4.2025, and today 13.4.25 it was cancelled, due to technical reasons as their chat operator said, the chat operator guided me to do another withdrawal but when i were going to i noticed they had blocked my ability to do withdraw and they give none explanation or reason for that.

Also there is no any need to document verification as they said in the chat.

I requested a withdrawal 4 days ago and everywhere it says 1-2 business days.

I read in the T&C that it's 48 business hours (Monday-Friday 6 AM-5 PM), therefore I contacted support multiple times and never got an answer as to when I will receive my money. "I can not provide a time frame for you".

I deposited CZK 500 from my credit card account into the game. The deposit was initially declined, but in 2 days the amount was debited from my account. When I wanted to withdraw my winnings, it reported an error saying that it was not possible to withdraw money. They didn't answer me in the casino's chat, they just wanted me to deposit more money. The problem will be in the deposit transaction, it's not standard. The payment went from the card, but the deposit into the player's account was made manually....? In my opinion, the casino is not proceeding correctly.

I require to return the deposit including the winnings, a total of 1500 CZK.

Casino is: https://www.askgamblers.com/online-casinos/reviews/boomerangbet-casino

I have been using boomerang-bet casino and Sportsbook for over a month. On Monday, September 16th I made a deposit for $200 (all deposits are immediately successful), and won over $7500. I tried to withdraw this money, and found that there was a limit of $750 CND withdrawals per day for "new" customers. I thought this was fishy, but decided to press on. So my first withdrawal attempt was for $750 CND on 9/17/2024. I then made a second withdrawal for $750 on 9/18/2024.

I did not hear anything about my withdrawals until 9/19/2024. This was after I inquired through live chat 4 times for an update, and each agent said there were no issues, and my withdrawals would be processed shortly. The morning of 9/19, my first withdrawal was automatically cancelled for no reason. I went on live chat to find out what happened, and they said I needed to verify my account for my withdrawals - okay no issues. Except when I click on account verification, I get a message that says "verification is not needed for your account, enjoy our games!"

So I inquired through live chat again and say what is going on? I need verification for withdrawals, but they are saying I don't need verification... again seems very fishy. They then tell me all I need to do is send a selfie with my ID to their support email to verify my account. This was done immediately. Again, I have to wait 24 hours until 9/20 to hear back. I receive an email from Support telling me to submit all verification documents from the verification tab. So, I go back to the verification tab where it STILL says "No verification required at this time."

Basically, they keep telling me to complete verification, yet their site is telling me I don't need verification. Their live chat agents tell me I don't need to do anything, except send a Selfie with ID which I have sent 2 days ago now, yet they still won't process my withdrawals. In the meantime, my withdrawal from 9/18 was also automatically cancelled, I am assuming because they need me to complete some hidden verification.

This site is a complete sham, there have been many other disputes on this site for the same issues. They claim their withdrawal limits are for "responsible gambling", yet they have no issues with accepting numerous deposits. I would not recommend Boomerang-Bet to any gambler, and I require an intermediary involved just to withdraw my own money. I already know they will respond to this probably after 3 or 4 days, and ask for verification docs, and then take another week to process my withdrawals one-by-one with several days between each. Save yourself the headache and play somewhere else, where they make customer service and payouts a top priority.

Screenshots have been attached of my "Verification" tab I was instructed to go to, as well as the e-mail received from support this morning telling me to go to the Verification section and upload required documents. For reference, I have visited live chat 12 times, and sent 6 e-mails to Support in 4 days, only to have all my withdrawals being cancelled without reason, and no way of completing this verification and getting my money.

I need help please!

Regards.